HEARTLAND TRAIL RUNNER 2019

Complete listing of complaints and recalls for this vehicle

4
Complaints
4
Recalls

Complaints & Recalls

4 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Heartland Recreational Vehicles, Llc
NHTSA Campaign: 21V428000 SAFETY RECALL
22.3K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 19V043000 SAFETY RECALL
294 Vehicles Affected
Recall Date: Jan 18, 2019
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Prowler and Trail Runner recreational trailers. The Federal Certification Label may contain incorrect tire size, load range and tire pressure information. As such, these trailers fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
Tires with an incorrect pressure may affect handling or may fail, increasing the risk of crash.
FREE Recall Solution:
Heartland has notified owners and provided replacement certification labels, free of charge. The recall began February 14, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.45.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.45
Notice Date: Feb 14, 2019
Recall Date: Jan 18, 2019
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 19V041000 SAFETY RECALL
14 Vehicles Affected
Recall Date: Jan 17, 2019
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Prowler and Trail Runner recreational trailers. The trailers were equipped with Load Range D tires instead of Load Range E tires.

Potential Risk:
Tires with an insufficient Load Range may fail, increasing the risk of crash.
FREE Recall Solution:
Heartland has notified owners, and dealers will replace the tires with ones of the correct load range, free of charge. The recall began February 14, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.46.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.46
Notice Date: Feb 14, 2019
Recall Date: Jan 17, 2019
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 18V634000 SAFETY RECALL
622 Vehicles Affected
Recall Date: Sep 21, 2018
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Heartland Mallard, Pioneer, Sundance XLT, Wilderness, North Trail, Prowler and Trail Runner travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Potential Risk:
The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
FREE Recall Solution:
Heartland will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 9, 2018. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.40.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.40
Notice Date: Oct 9, 2018
Recall Date: Sep 21, 2018

Consumer Complaints

4 Complaints
Heartland Recreational Vehicles, Llc
Campaign: 11431494 Other
Sep 2, 2021
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The contact owns a 2019 Heartland Sundance. The contact stated that when inspecting the vehicle, the furnace was not anchored securely. The contact stated that the vehicle was taken to the dealer who confirmed that the furnace and toilet had been incorrectly installed by the manufacturer. The areas had to be anchored and sealed correctly. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

Corrective Action:

The contact owns a 2019 Heartland Sundance. The contact stated that when inspecting the vehicle, the furnace was not anchored securely. The contact stated that the vehicle was taken to the dealer who confirmed that the furnace and toilet had been incorrectly installed by the manufacturer. The areas had to be anchored and sealed correctly. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

Additional Notes:

The contact owns a 2019 Heartland Sundance. The contact stated that when inspecting the vehicle, the furnace was not anchored securely. The contact stated that the vehicle was taken to the dealer who confirmed that the furnace and toilet had been incorrectly installed by the manufacturer. The areas had to be anchored and sealed correctly. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

Manufacturer: HEARTLAND
Mfg Campaign: 11431494
Notice Date: Sep 2, 2021
Recall Date: Sep 2, 2021
Heartland Recreational Vehicles, Llc
Campaign: 11428057 Other
Aug 6, 2021
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2019 Heartland Trail Runner. The contact received a recall notification for NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Corrective Action:

The contact owns a 2019 Heartland Trail Runner. The contact received a recall notification for NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Additional Notes:

The contact owns a 2019 Heartland Trail Runner. The contact received a recall notification for NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer: HEARTLAND
Mfg Campaign: 11428057
Notice Date: Aug 6, 2021
Recall Date: Aug 6, 2021
Heartland Recreational Vehicles, Llc
Campaign: 11342962 Other
Aug 3, 2020
Defect Description:

SUSPENSION

Potential Consequences:

ONE OF THE SPRING SHACKLES HAS RIPPED AWAY FROM THE FRAME. IN FACT, THE FRAME TORE, THE WELD IS INTACT. I AM ATTEMPTING TO INCLUDE PHOTOS. THANK YOU FOR YOUR KIND ATTENTION TO THIS MATTER.*DT*JB

Corrective Action:

ONE OF THE SPRING SHACKLES HAS RIPPED AWAY FROM THE FRAME. IN FACT, THE FRAME TORE, THE WELD IS INTACT. I AM ATTEMPTING TO INCLUDE PHOTOS. THANK YOU FOR YOUR KIND ATTENTION TO THIS MATTER.*DT*JB

Additional Notes:

ONE OF THE SPRING SHACKLES HAS RIPPED AWAY FROM THE FRAME. IN FACT, THE FRAME TORE, THE WELD IS INTACT. I AM ATTEMPTING TO INCLUDE PHOTOS. THANK YOU FOR YOUR KIND ATTENTION TO THIS MATTER.*DT*JB

Manufacturer: HEARTLAND
Mfg Campaign: 11342962
Notice Date: Aug 3, 2020
Recall Date: Aug 3, 2020
Heartland Recreational Vehicles, Llc
Campaign: 11218793 Other
Jun 9, 2019
Defect Description:

STRUCTURE:BODY

Potential Consequences:

THE ROOF ON THE VEHICLE STARTED TO PEEL OFF THE ROOF. IT IS LIKE A THICK FABRIC COVER THAT BEGAN TO TEAR OFF THE TOP. WE HAD TO STOP AND TAPE IT WITH GORILLA TAPE. I BELONG TO A TERRY CLASSIC GROUP ON FACEBOOK AFTER POSTING WHAT HAPPENED, I LEARNED THAT THIS HAS HAPPENED TO OVER 100 UNITS THAT HEARTLAND S AWARE OF THE ISSUE. I PURCHASED THE VEHICLE ON 04/30/2019 TOOK POSSESSION ON MAY 04, 2019. THE RV HAS BEEN AT THE DEALERS SINCE JUNE 4TH. HEARTLAND IS NOT RESPONDING TO THE REQUEST FOR WARRANTY AUTHORIZATION TO PUT A NEW ROOF ON.

Corrective Action:

THE ROOF ON THE VEHICLE STARTED TO PEEL OFF THE ROOF. IT IS LIKE A THICK FABRIC COVER THAT BEGAN TO TEAR OFF THE TOP. WE HAD TO STOP AND TAPE IT WITH GORILLA TAPE. I BELONG TO A TERRY CLASSIC GROUP ON FACEBOOK AFTER POSTING WHAT HAPPENED, I LEARNED THAT THIS HAS HAPPENED TO OVER 100 UNITS THAT HEARTLAND S AWARE OF THE ISSUE. I PURCHASED THE VEHICLE ON 04/30/2019 TOOK POSSESSION ON MAY 04, 2019. THE RV HAS BEEN AT THE DEALERS SINCE JUNE 4TH. HEARTLAND IS NOT RESPONDING TO THE REQUEST FOR WARRANTY AUTHORIZATION TO PUT A NEW ROOF ON.

Additional Notes:

THE ROOF ON THE VEHICLE STARTED TO PEEL OFF THE ROOF. IT IS LIKE A THICK FABRIC COVER THAT BEGAN TO TEAR OFF THE TOP. WE HAD TO STOP AND TAPE IT WITH GORILLA TAPE. I BELONG TO A TERRY CLASSIC GROUP ON FACEBOOK AFTER POSTING WHAT HAPPENED, I LEARNED THAT THIS HAS HAPPENED TO OVER 100 UNITS THAT HEARTLAND S AWARE OF THE ISSUE. I PURCHASED THE VEHICLE ON 04/30/2019 TOOK POSSESSION ON MAY 04, 2019. THE RV HAS BEEN AT THE DEALERS SINCE JUNE 4TH. HEARTLAND IS NOT RESPONDING TO THE REQUEST FOR WARRANTY AUTHORIZATION TO PUT A NEW ROOF ON.

Manufacturer: HEARTLAND
Mfg Campaign: 11218793
Notice Date: Jun 9, 2019
Recall Date: Jun 9, 2019

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