HEARTLAND SUNDANCE 2019

Complete listing of complaints and recalls for this vehicle

2
Complaints
3
Recalls

Complaints & Recalls

2 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Heartland Recreational Vehicles, Llc
NHTSA Campaign: 21V428000 SAFETY RECALL
22.3K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 19V525000 SAFETY RECALL
5.6K Vehicles Affected
Recall Date: Jul 12, 2019
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.

Potential Risk:
Overheating of the connection can increase the risk of a fire.
FREE Recall Solution:
Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.47
Notice Date: Sep 5, 2019
Recall Date: Jul 12, 2019
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 18V852000 SAFETY RECALL
847 Vehicles Affected
Recall Date: Nov 30, 2018
Safety Issue:

Heartland RV (Heartland) is recalling certain 2019 Heartland Elk Ridge, Milestone, Elk Ridge Express, Pioneer, Sundance, and Sundance XLT fifth-wheel recreational trailers. The forward reflectors on one or both sides may not have been installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
If the reflectors are missing, the trailer may have reduced visibility to other drivers, increasing the risk of a crash.
FREE Recall Solution:
Heartland will notify owners, and dealers will install the missing reflectors, free of charge. The recall began December 26, 2018. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.43.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.43
Notice Date: Dec 26, 2018
Recall Date: Nov 30, 2018

Consumer Complaints

2 Complaints
Heartland Recreational Vehicles, Llc
Campaign: 11453929 Other
Feb 24, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Please see attachment named "RV axle and frame issues for NHTSA" for detailed account of what happened. The answers to the specific questions are below. •What component or system failed or malfunctioned, and is it available for inspection upon request? The Dexter rear axle bent and Lippert Frame cracked on the rear axle above the shackle points causing the tires to wear unevenly prematurely ending the tire life. •How was your safety or the safety of others put at risk? The structural integrity of the camper is now compromised creating a potential to cause unwarranted catastrophic damage to myself and others. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, only our RV dealership and passed NYS inspection in October 2020 for the 2021 year before the major problems were known. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Uneven tire wear was the first noticeable symptom in late summer of 2020.

Corrective Action:

Please see attachment named "RV axle and frame issues for NHTSA" for detailed account of what happened. The answers to the specific questions are below. •What component or system failed or malfunctioned, and is it available for inspection upon request? The Dexter rear axle bent and Lippert Frame cracked on the rear axle above the shackle points causing the tires to wear unevenly prematurely ending the tire life. •How was your safety or the safety of others put at risk? The structural integrity of the camper is now compromised creating a potential to cause unwarranted catastrophic damage to myself and others. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, only our RV dealership and passed NYS inspection in October 2020 for the 2021 year before the major problems were known. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Uneven tire wear was the first noticeable symptom in late summer of 2020.

Additional Notes:

Please see attachment named "RV axle and frame issues for NHTSA" for detailed account of what happened. The answers to the specific questions are below. •What component or system failed or malfunctioned, and is it available for inspection upon request? The Dexter rear axle bent and Lippert Frame cracked on the rear axle above the shackle points causing the tires to wear unevenly prematurely ending the tire life. •How was your safety or the safety of others put at risk? The structural integrity of the camper is now compromised creating a potential to cause unwarranted catastrophic damage to myself and others. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, only our RV dealership and passed NYS inspection in October 2020 for the 2021 year before the major problems were known. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Uneven tire wear was the first noticeable symptom in late summer of 2020.

Manufacturer: HEARTLAND
Mfg Campaign: 11453929
Notice Date: Feb 24, 2022
Recall Date: Feb 24, 2022
Heartland Recreational Vehicles, Llc
Campaign: 11231966 Other
Jul 15, 2019
Defect Description:

STRUCTURE:BODY

Potential Consequences:

AFTER PURCHASE NOTICED PROPANE LINE MOUNTED UNDER FRAME EXPOSING LINE TO ROAD DEBRIS COULD CAUSE EXPLOSION.SHOULD BE IN FRAME

Corrective Action:

AFTER PURCHASE NOTICED PROPANE LINE MOUNTED UNDER FRAME EXPOSING LINE TO ROAD DEBRIS COULD CAUSE EXPLOSION.SHOULD BE IN FRAME

Additional Notes:

AFTER PURCHASE NOTICED PROPANE LINE MOUNTED UNDER FRAME EXPOSING LINE TO ROAD DEBRIS COULD CAUSE EXPLOSION.SHOULD BE IN FRAME

Manufacturer: HEARTLAND
Mfg Campaign: 11231966
Notice Date: Jul 15, 2019
Recall Date: Jul 15, 2019

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