Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Elk Ridge, Fuel, Milestone, North Trail, 2022-2023 Big Horn Traveler, Gravity, Lithium, Mallard, Pioneer, Prowler, Road Warrior, Sundance, Torque, and Trail Runner travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TBD
Recall Date: Aug 8, 2022
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Gravity, Sundance, Big Country, Big Horn, Big Horn Traveler, Elkridge, Fuel, North Trail, Landmark, Lithium, Milestone, Torque, Trail Runner, Pioneer, Prowler, and Road Warrior travel trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov
Mfg Campaign: 99.01.67
Recall Date: Jun 17, 2022
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021-2022 Cyclone, Fuel, Gravity, and Warrior vehicles equipped with certain Sailun tires, sizes ST235/80R16 and ST235/85R16. Due to a manufacturing issue, the tires may experience a belt separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TBD
Recall Date: Jan 20, 2022
Consumer Complaints
3 ComplaintsHeartland Recreational Vehicles, Llc
Defect Description:
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Potential Consequences:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Corrective Action:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Additional Notes:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Mfg Campaign: 11465700
Recall Date: May 23, 2022
Heartland Recreational Vehicles, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Corrective Action:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Additional Notes:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Mfg Campaign: 11465700
Recall Date: May 23, 2022
Heartland Recreational Vehicles, Llc
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Corrective Action:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Additional Notes:
During the purchase inspection it was determined the emergency exit window was blocked by the kitchen sink. In addition, this window right next to the main entrance door. It is my opinion where the exit is location, the occupants of the trailer could not us this exit in a timely manner. In addition, being right next to main door, it doesn't leave an additional exit option. Also, while talking to the service manager at the dealership. He stated this is the second trailer he has seen with this issue.
Mfg Campaign: 11465700
Recall Date: May 23, 2022
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