Complaints & Recalls
Consumer Complaints
2 ComplaintsHeartland Recreational Vehicles, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The rear spring shackles that hold the leaf springs and axle to the frame of the trailer broke off of the frame while going down the road. I took the RV to Clyde's Frame shop in Pontiac MI. and was told that this is a very common problem with frames made by Lippert because they do not brace the shackles the way they should be to prevent this from happening. I have filed an insurance claim but they have not inspected the damage to the RV yet. Thankfully we were only driving at a low speed and noticed a lot of smoke coming from the back of the RV. If we would have been traveling at highway speeds the rear tires would have blown out causing the RV to become very unstable or cause a serious accident. Also where the spring shackle broke off of the frame it broke a PVC tube that has to gasoline lines in it that run from the fuel tank in the rear of the RV to the generator in the front of the RV. Any sparks could have caused the gasoline to ignite causing a major fire. There were no warning signs, lamps or messages before this happened. We were going straight down the road, we felt a small jerk, looked in the rear view mirror and seen a lot of smoke coming from the rear of the RV.
Corrective Action:
The rear spring shackles that hold the leaf springs and axle to the frame of the trailer broke off of the frame while going down the road. I took the RV to Clyde's Frame shop in Pontiac MI. and was told that this is a very common problem with frames made by Lippert because they do not brace the shackles the way they should be to prevent this from happening. I have filed an insurance claim but they have not inspected the damage to the RV yet. Thankfully we were only driving at a low speed and noticed a lot of smoke coming from the back of the RV. If we would have been traveling at highway speeds the rear tires would have blown out causing the RV to become very unstable or cause a serious accident. Also where the spring shackle broke off of the frame it broke a PVC tube that has to gasoline lines in it that run from the fuel tank in the rear of the RV to the generator in the front of the RV. Any sparks could have caused the gasoline to ignite causing a major fire. There were no warning signs, lamps or messages before this happened. We were going straight down the road, we felt a small jerk, looked in the rear view mirror and seen a lot of smoke coming from the rear of the RV.
Additional Notes:
The rear spring shackles that hold the leaf springs and axle to the frame of the trailer broke off of the frame while going down the road. I took the RV to Clyde's Frame shop in Pontiac MI. and was told that this is a very common problem with frames made by Lippert because they do not brace the shackles the way they should be to prevent this from happening. I have filed an insurance claim but they have not inspected the damage to the RV yet. Thankfully we were only driving at a low speed and noticed a lot of smoke coming from the back of the RV. If we would have been traveling at highway speeds the rear tires would have blown out causing the RV to become very unstable or cause a serious accident. Also where the spring shackle broke off of the frame it broke a PVC tube that has to gasoline lines in it that run from the fuel tank in the rear of the RV to the generator in the front of the RV. Any sparks could have caused the gasoline to ignite causing a major fire. There were no warning signs, lamps or messages before this happened. We were going straight down the road, we felt a small jerk, looked in the rear view mirror and seen a lot of smoke coming from the rear of the RV.
Mfg Campaign: 11616356
Recall Date: Sep 25, 2024
Heartland Recreational Vehicles, Llc
Defect Description:
SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Potential Consequences:
The contact owns 2018 Heartland Road Warrior RV. The contact stated while driving 55 MPH, the RV drove over a bump on the road and the contact felt that the RV was dragging and not accelerating as fast as before. The contact looked in the rear-view mirror and noticed that the RV was pulling towards the right side instead of driving straight. The contact to pulled over to the side of the road. The contact noticed that the rear passenger’s side spring hanger had fractured causing the rear axle to pull the RV sideways. The RV was taken to an independent mechanic to be diagnosed. The contact was informed that the rear hanger needed to be replaced. The mechanic repaired the RV by welding the hanger back in place for the contact to continue to be able to drive to his residence. The vehicle was not fully repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns 2018 Heartland Road Warrior RV. The contact stated while driving 55 MPH, the RV drove over a bump on the road and the contact felt that the RV was dragging and not accelerating as fast as before. The contact looked in the rear-view mirror and noticed that the RV was pulling towards the right side instead of driving straight. The contact to pulled over to the side of the road. The contact noticed that the rear passenger’s side spring hanger had fractured causing the rear axle to pull the RV sideways. The RV was taken to an independent mechanic to be diagnosed. The contact was informed that the rear hanger needed to be replaced. The mechanic repaired the RV by welding the hanger back in place for the contact to continue to be able to drive to his residence. The vehicle was not fully repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns 2018 Heartland Road Warrior RV. The contact stated while driving 55 MPH, the RV drove over a bump on the road and the contact felt that the RV was dragging and not accelerating as fast as before. The contact looked in the rear-view mirror and noticed that the RV was pulling towards the right side instead of driving straight. The contact to pulled over to the side of the road. The contact noticed that the rear passenger’s side spring hanger had fractured causing the rear axle to pull the RV sideways. The RV was taken to an independent mechanic to be diagnosed. The contact was informed that the rear hanger needed to be replaced. The mechanic repaired the RV by welding the hanger back in place for the contact to continue to be able to drive to his residence. The vehicle was not fully repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11439177
Recall Date: Nov 3, 2021
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