Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015-2016 Cyclone travel trailers manufactured July 6, 2014, to September 29, 2015 and 2015-2016 Road Warrior and 2016 Torque trailers manufactured July 18, 2014, to September 30, 2015. The affected trailers are equipped with aluminum black ladders manufactured by Christianson Industries that have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-28
Recall Date: Nov 14, 2016
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-23
Recall Date: Jul 30, 2015
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-21
Recall Date: Apr 3, 2015
Consumer Complaints
1 ComplaintHeartland Recreational Vehicles, Llc
Defect Description:
STRUCTURE
Potential Consequences:
A PRESS RIVET FAILED CAUSING THE STEPS TO NOT BE SUPPORTED ON THE RIGHT SIDE. THIS HAPPENED WHEN SOMEONE WAS ON THE STEPS CAUSING THEM TO LOOSE THEIR BALANCE. HEARTLAND INDICATED THAT IT IS "OUT OF WARRANTY" AND THAT THEY CANNOT "ASSIST WITH COVERING THE REPAIRS ON THIS UNIT." OBVIOUSLY THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED. *JS
Corrective Action:
A PRESS RIVET FAILED CAUSING THE STEPS TO NOT BE SUPPORTED ON THE RIGHT SIDE. THIS HAPPENED WHEN SOMEONE WAS ON THE STEPS CAUSING THEM TO LOOSE THEIR BALANCE. HEARTLAND INDICATED THAT IT IS "OUT OF WARRANTY" AND THAT THEY CANNOT "ASSIST WITH COVERING THE REPAIRS ON THIS UNIT." OBVIOUSLY THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED. *JS
Additional Notes:
A PRESS RIVET FAILED CAUSING THE STEPS TO NOT BE SUPPORTED ON THE RIGHT SIDE. THIS HAPPENED WHEN SOMEONE WAS ON THE STEPS CAUSING THEM TO LOOSE THEIR BALANCE. HEARTLAND INDICATED THAT IT IS "OUT OF WARRANTY" AND THAT THEY CANNOT "ASSIST WITH COVERING THE REPAIRS ON THIS UNIT." OBVIOUSLY THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED. *JS
Mfg Campaign: 11078629
Recall Date: Mar 12, 2018
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