HEARTLAND PIONEER 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
4
Recalls

Complaints & Recalls

2 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Heartland Recreational Vehicles, Llc
NHTSA Campaign: 21V428000 SAFETY RECALL
22.3K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 19V525000 SAFETY RECALL
5.6K Vehicles Affected
Recall Date: Jul 12, 2019
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.

Potential Risk:
Overheating of the connection can increase the risk of a fire.
FREE Recall Solution:
Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.47
Notice Date: Sep 5, 2019
Recall Date: Jul 12, 2019
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 17V690000 SAFETY RECALL
561 Vehicles Affected
Recall Date: Nov 1, 2017
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2018 Pioneer recreational trailers. The liquid propane (LP) manifold block may be mounted too close to the center shackle, allowing the shackle to hit the LP hose fitting and cause a propane leak.

Potential Risk:
A leaking LP system can increase the risk of a fire.
FREE Recall Solution:
Heartland has notified owners, and dealers will re-locate the manifold block further from the shackle area, free of charge. The recall began on November 14, 2017. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.37.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.37
Notice Date: Nov 14, 2017
Recall Date: Nov 1, 2017
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 17V511000 SAFETY RECALL
101 Vehicles Affected
Recall Date: Aug 18, 2017
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2018 Pioneer recreational trailers, models RD210, BH270 and BH250. The liquid propane (LP) hose may not have been properly secured to the frame near the tire and, as a result, the tire may rub through the LP hose causing a leak.

Potential Risk:
A propane leak can increase the risk of a fire.
FREE Recall Solution:
Heartland will notify owners, and dealers will properly secure the LP hose against the frame with a D-style hose clamp, free of charge. The recall began on August 23, 2017. Owners may contact Heartland customer service at 1-877-262-8032 or by email at warranty@heartlandrvs.com. Heartland's number for this recall is 99.01.34.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.34
Notice Date: Aug 23, 2017
Recall Date: Aug 18, 2017

Consumer Complaints

2 Complaints
Heartland Recreational Vehicles, Llc
Campaign: 11592331 Other
Jun 4, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2018 Heartland Pioneer RV. The contact stated that while outside and touching the RV, the contact experienced electrical shocks. The electrical shocks had occurred only while kneeling and touching the RV. While examining the RV, the contact discovered that the electrical wiring to the air conditioning unit was chard and burnt. Additionally, the air condition compressor had overheated. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 100.

Corrective Action:

The contact owns a 2018 Heartland Pioneer RV. The contact stated that while outside and touching the RV, the contact experienced electrical shocks. The electrical shocks had occurred only while kneeling and touching the RV. While examining the RV, the contact discovered that the electrical wiring to the air conditioning unit was chard and burnt. Additionally, the air condition compressor had overheated. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 100.

Additional Notes:

The contact owns a 2018 Heartland Pioneer RV. The contact stated that while outside and touching the RV, the contact experienced electrical shocks. The electrical shocks had occurred only while kneeling and touching the RV. While examining the RV, the contact discovered that the electrical wiring to the air conditioning unit was chard and burnt. Additionally, the air condition compressor had overheated. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 100.

Manufacturer: HEARTLAND
Mfg Campaign: 11592331
Notice Date: Jun 4, 2024
Recall Date: Jun 4, 2024
Heartland Recreational Vehicles, Llc
Campaign: 11468204 Other
Jun 8, 2022
Defect Description:

TIRES

Potential Consequences:

On Thursday, April 15, 2021, at approximately 1415, I was traveling east on I-10 in Florida at approximately Mile Marker 130, when I felt my travel trailer start to sway, looked in my passengers side rear-view mirror and noticed tire pieces flying everywhere. I immediately slowed to a stop as I pulled to the shoulder of the road. By the time I pulled to the side of the road the tire had disintegrated, there was nothing left of the tire but the beads, and the wheel was damaged. When the tire blew out, I was on an overpass when the trailer began to sway back and forth. Since it is a single axle trailer it sways more than a tandem axle would. Fortunately, I installed a weight distribution hitch with anti sway. If this had not been the set up, no telling what would have happened, but even with this setup, there was definitely notable sway felt in the drivers seat of a loaded GMC 2500HD crew cab 4X4. The problem has not been evaluated or attempted to be reproduced by any one. Pictures were sent to the insurance company/roadside assistance. There were no previous symptoms prior to the tire blowing out. Having driven big trucks, 18 wheels, most of my life, 40 years at the time of this incident, I understand the importance of tire maintenance and proper inflation. Prior to starting the trip from Longview, TX, tire pressure was checked and it was 80psi, an overnight stop in Vicksburg, MS prior to starting out the morning of the incident, pressures were confirmed cold at 80psi. I always carry an air source with me just in case. And during inspection prior to starting out, there was no visual indication of tire failure, or anywhere along the trip when stops were made, the tires were visually inspected. It's just habit to do a visual inspection of truck and trailer, especially tires at every stop. At the time of this incident, the tires were factory installed new. And had less than 2,000 miles. If needed I can give exact mileage via google maps.

Corrective Action:

On Thursday, April 15, 2021, at approximately 1415, I was traveling east on I-10 in Florida at approximately Mile Marker 130, when I felt my travel trailer start to sway, looked in my passengers side rear-view mirror and noticed tire pieces flying everywhere. I immediately slowed to a stop as I pulled to the shoulder of the road. By the time I pulled to the side of the road the tire had disintegrated, there was nothing left of the tire but the beads, and the wheel was damaged. When the tire blew out, I was on an overpass when the trailer began to sway back and forth. Since it is a single axle trailer it sways more than a tandem axle would. Fortunately, I installed a weight distribution hitch with anti sway. If this had not been the set up, no telling what would have happened, but even with this setup, there was definitely notable sway felt in the drivers seat of a loaded GMC 2500HD crew cab 4X4. The problem has not been evaluated or attempted to be reproduced by any one. Pictures were sent to the insurance company/roadside assistance. There were no previous symptoms prior to the tire blowing out. Having driven big trucks, 18 wheels, most of my life, 40 years at the time of this incident, I understand the importance of tire maintenance and proper inflation. Prior to starting the trip from Longview, TX, tire pressure was checked and it was 80psi, an overnight stop in Vicksburg, MS prior to starting out the morning of the incident, pressures were confirmed cold at 80psi. I always carry an air source with me just in case. And during inspection prior to starting out, there was no visual indication of tire failure, or anywhere along the trip when stops were made, the tires were visually inspected. It's just habit to do a visual inspection of truck and trailer, especially tires at every stop. At the time of this incident, the tires were factory installed new. And had less than 2,000 miles. If needed I can give exact mileage via google maps.

Additional Notes:

On Thursday, April 15, 2021, at approximately 1415, I was traveling east on I-10 in Florida at approximately Mile Marker 130, when I felt my travel trailer start to sway, looked in my passengers side rear-view mirror and noticed tire pieces flying everywhere. I immediately slowed to a stop as I pulled to the shoulder of the road. By the time I pulled to the side of the road the tire had disintegrated, there was nothing left of the tire but the beads, and the wheel was damaged. When the tire blew out, I was on an overpass when the trailer began to sway back and forth. Since it is a single axle trailer it sways more than a tandem axle would. Fortunately, I installed a weight distribution hitch with anti sway. If this had not been the set up, no telling what would have happened, but even with this setup, there was definitely notable sway felt in the drivers seat of a loaded GMC 2500HD crew cab 4X4. The problem has not been evaluated or attempted to be reproduced by any one. Pictures were sent to the insurance company/roadside assistance. There were no previous symptoms prior to the tire blowing out. Having driven big trucks, 18 wheels, most of my life, 40 years at the time of this incident, I understand the importance of tire maintenance and proper inflation. Prior to starting the trip from Longview, TX, tire pressure was checked and it was 80psi, an overnight stop in Vicksburg, MS prior to starting out the morning of the incident, pressures were confirmed cold at 80psi. I always carry an air source with me just in case. And during inspection prior to starting out, there was no visual indication of tire failure, or anywhere along the trip when stops were made, the tires were visually inspected. It's just habit to do a visual inspection of truck and trailer, especially tires at every stop. At the time of this incident, the tires were factory installed new. And had less than 2,000 miles. If needed I can give exact mileage via google maps.

Manufacturer: HEARTLAND
Mfg Campaign: 11468204
Notice Date: Jun 8, 2022
Recall Date: Jun 8, 2022

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