Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-21
Recall Date: Apr 3, 2015
Consumer Complaints
3 ComplaintsHeartland Recreational Vehicles, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11002810
Recall Date: Jul 3, 2017
Heartland Recreational Vehicles, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11002810
Recall Date: Jul 3, 2017
Heartland Recreational Vehicles, Llc
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11002810
Recall Date: Jul 3, 2017
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