Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Mallard recreational trailers. The certification label on these vehicles may have incorrect tire size and/or tire pressure information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99.01.31
Recall Date: Jan 9, 2017
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Wilderness and Mallard travel trailers, 2015-2017 Elkridge fifth wheel travel trailers, and 2017 Sundance and Torque travel trailers. The affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 1, 2016
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles (Heartland) is recalling certain model year 2017 trailers manufactured February 29, 2016, to May 5, 2016. The certification labels have incorrect tire pressure information, failing to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 20, 2016
Consumer Complaints
4 ComplaintsHeartland Recreational Vehicles, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIRING CONNECTION ON THE HOT WATER HEATER WAS NOT MADE SUFFICIENTLY WHICH LED TO THE WIRE BEING MELTED. THE ELECTRICAL BURNING SMELL WAS QUICKLY FOUND AND POWER WAS TURNED OFF TO THE TANK TO PREVENT FURTHER BURNING. THE UNIT WAS NOT MOVING AND WAS SETUP IN A CAMPGROUND.*DT *TR*DT*JB
Corrective Action:
WIRING CONNECTION ON THE HOT WATER HEATER WAS NOT MADE SUFFICIENTLY WHICH LED TO THE WIRE BEING MELTED. THE ELECTRICAL BURNING SMELL WAS QUICKLY FOUND AND POWER WAS TURNED OFF TO THE TANK TO PREVENT FURTHER BURNING. THE UNIT WAS NOT MOVING AND WAS SETUP IN A CAMPGROUND.*DT *TR*DT*JB
Additional Notes:
WIRING CONNECTION ON THE HOT WATER HEATER WAS NOT MADE SUFFICIENTLY WHICH LED TO THE WIRE BEING MELTED. THE ELECTRICAL BURNING SMELL WAS QUICKLY FOUND AND POWER WAS TURNED OFF TO THE TANK TO PREVENT FURTHER BURNING. THE UNIT WAS NOT MOVING AND WAS SETUP IN A CAMPGROUND.*DT *TR*DT*JB
Mfg Campaign: 11221296
Recall Date: Jun 19, 2019
Heartland Recreational Vehicles, Llc
Defect Description:
EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD RV. THE CONTACT STATED THAT THE SLIDE PULLEY CABLE SYSTEM THAT OPERATED ALL THREE SIDES HAD DETACHED FROM THE WALL DUE TO A MECHANICAL DEFECT. THE CONTACT STATED THAT THE OTHER TWO SLIDE PULLEYS WERE ALSO DETACHING FROM THE WALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THREE OF THE SLIDE PULLEY MECHANICAL SYSTEMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TAKE FULL RESPONSIBILITY FOR THE FAULTY PULLEY SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 0. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD RV. THE CONTACT STATED THAT THE SLIDE PULLEY CABLE SYSTEM THAT OPERATED ALL THREE SIDES HAD DETACHED FROM THE WALL DUE TO A MECHANICAL DEFECT. THE CONTACT STATED THAT THE OTHER TWO SLIDE PULLEYS WERE ALSO DETACHING FROM THE WALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THREE OF THE SLIDE PULLEY MECHANICAL SYSTEMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TAKE FULL RESPONSIBILITY FOR THE FAULTY PULLEY SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 0. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD RV. THE CONTACT STATED THAT THE SLIDE PULLEY CABLE SYSTEM THAT OPERATED ALL THREE SIDES HAD DETACHED FROM THE WALL DUE TO A MECHANICAL DEFECT. THE CONTACT STATED THAT THE OTHER TWO SLIDE PULLEYS WERE ALSO DETACHING FROM THE WALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THREE OF THE SLIDE PULLEY MECHANICAL SYSTEMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TAKE FULL RESPONSIBILITY FOR THE FAULTY PULLEY SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 0. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 10984966
Recall Date: May 11, 2017
Heartland Recreational Vehicles, Llc
Defect Description:
TIRES
Potential Consequences:
WESTLAKE TIRE CAME ON 2017 M32 MALLARD BUMPER PULL TRAVEL TRAILER. TIRE HAD EXACTLY 1,001 MILES ON IT AND THE TREAD SEPARATED FROM THE SIDEWALL AT APPROXIMATELY 60 MPH.
Corrective Action:
WESTLAKE TIRE CAME ON 2017 M32 MALLARD BUMPER PULL TRAVEL TRAILER. TIRE HAD EXACTLY 1,001 MILES ON IT AND THE TREAD SEPARATED FROM THE SIDEWALL AT APPROXIMATELY 60 MPH.
Additional Notes:
WESTLAKE TIRE CAME ON 2017 M32 MALLARD BUMPER PULL TRAVEL TRAILER. TIRE HAD EXACTLY 1,001 MILES ON IT AND THE TREAD SEPARATED FROM THE SIDEWALL AT APPROXIMATELY 60 MPH.
Mfg Campaign: 10911175
Recall Date: Oct 3, 2016
Heartland Recreational Vehicles, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED OVER 24 HOURS, IT WAS INFORMED THAT THE VEHICLE CAUGHT ON FIRE. A FIRE REPORT WAS FILED AND IT WAS DETERMINED THAT THE FIRE ORIGINATED FROM THE LED LIGHTS. THE FIRE WAS EXTINGUISHED OUT BY ANOTHER OBSERVANT CONTACT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS ATTEMPTED TO BE REACHED BUT WAS NOT NOTIFIED. THE FAILED MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED OVER 24 HOURS, IT WAS INFORMED THAT THE VEHICLE CAUGHT ON FIRE. A FIRE REPORT WAS FILED AND IT WAS DETERMINED THAT THE FIRE ORIGINATED FROM THE LED LIGHTS. THE FIRE WAS EXTINGUISHED OUT BY ANOTHER OBSERVANT CONTACT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS ATTEMPTED TO BE REACHED BUT WAS NOT NOTIFIED. THE FAILED MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED OVER 24 HOURS, IT WAS INFORMED THAT THE VEHICLE CAUGHT ON FIRE. A FIRE REPORT WAS FILED AND IT WAS DETERMINED THAT THE FIRE ORIGINATED FROM THE LED LIGHTS. THE FIRE WAS EXTINGUISHED OUT BY ANOTHER OBSERVANT CONTACT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS ATTEMPTED TO BE REACHED BUT WAS NOT NOTIFIED. THE FAILED MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 10911218
Recall Date: Oct 3, 2016
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