Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Landmark 365 fifth wheel recreational trailers manufactured September 30, 2015, to October 24, 2016 and equipped with disc brakes. The spare steel wheel on the affected vehicles may not properly fit on the axle hub, resulting in the wheel rubbing on the brake line, causing it to wear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99.01.30
Recall Date: Dec 7, 2016
Consumer Complaints
1 ComplaintHeartland Recreational Vehicles, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HEARTLAND LANDMARK 365 RV. THE CONTACT STATED THAT THE AXLE SHACKLE PIN THAT HELD THE SPRING IN PLACE FRACTURED. THE RV WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PAY A DEALER AN HOUR AND A HALF WORTH OF LABOR TO REPAIR THE RV. THE DEALER SENT THE PARTS, BUT THE RV WAS REPAIRED BY OWNER. REPAIR SHOP DID NOT HAVE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE VIN WAS NOT AVAILABLE. *TT VIN NUMBER INVALID UPDATED 10/16/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 HEARTLAND LANDMARK 365 RV. THE CONTACT STATED THAT THE AXLE SHACKLE PIN THAT HELD THE SPRING IN PLACE FRACTURED. THE RV WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PAY A DEALER AN HOUR AND A HALF WORTH OF LABOR TO REPAIR THE RV. THE DEALER SENT THE PARTS, BUT THE RV WAS REPAIRED BY OWNER. REPAIR SHOP DID NOT HAVE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE VIN WAS NOT AVAILABLE. *TT VIN NUMBER INVALID UPDATED 10/16/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 HEARTLAND LANDMARK 365 RV. THE CONTACT STATED THAT THE AXLE SHACKLE PIN THAT HELD THE SPRING IN PLACE FRACTURED. THE RV WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PAY A DEALER AN HOUR AND A HALF WORTH OF LABOR TO REPAIR THE RV. THE DEALER SENT THE PARTS, BUT THE RV WAS REPAIRED BY OWNER. REPAIR SHOP DID NOT HAVE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE VIN WAS NOT AVAILABLE. *TT VIN NUMBER INVALID UPDATED 10/16/18*JB
Mfg Campaign: 11123425
Recall Date: Aug 30, 2018
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