Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99.01.47
Recall Date: Jul 12, 2019
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Wilderness and Mallard travel trailers, 2015-2017 Elkridge fifth wheel travel trailers, and 2017 Sundance and Torque travel trailers. The affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 1, 2016
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-23
Recall Date: Jul 30, 2015
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-01-21
Recall Date: Apr 3, 2015
Consumer Complaints
1 ComplaintHeartland Recreational Vehicles, Llc
Defect Description:
WHEELS
Potential Consequences:
I HAVE HAD TWO OF THE ORIGINAL TOWMAX TIRE SIZE 225/75R15 TIRES BLOWOUT ON MY NEW FIFTH WHEEL. IN BOTH CASES I WAS GOING UNDER 65 MPH. A THIRD REPLACEMENT TOWMAX TIRE WAS PUT ON MY VEHICLE AND I DROVE HOME. THE NEXT DAY THAT TIRE WAS GOAT BECAUSE OF A CRACK IN THE SIDEWALL. IF I HAD DRIVEN ON IT FOR ANY DISTANCE, IT TOO WOULD HAVE BLOWN. HEARTLAND REPLACED ALL THREE TIRES, BUT I DON'T TRUST ANY OF THEM. UNFORTUNATELY THE BEST I CAN DO IS GET THE DEALERSHIP TO REPLACE THE TIRES WITH A DIFFERENT BRAND FOR A 50% DISCOUNT WHICH IS WHAT I AM DOING. ALL THREE PROBLEM TIRES WERE LESS THAN A YEAR OLD AND HAD ABOUT 2000 MILES ON 2 OF THEM AND LESS THAN 100 MILES ON THE THIRD ONE WITH THE CRACK. THESE TIRES ARE JUNK AND UNSAFE. MY RECOMMENDATION IS YOU AVOID THEM AT ALL COSTS. THANKFULLY THIS ALL HAPPENED WHILE MY FIFTH WHEEL WAS STILL UNDER WARRANTY SO ALL THE DAMAGE TO MY TRAILER WAS COVERED. IN THE CASE OF THE TWO BLOWOUTS I WAS DRIVING ON GOOD STRAIGHT HIGHWAY UNDER 65 MPH IN TEXAS ON COOL (60S) SUNNY DAYS. THANKFULLY I WAS ABLE TO HANDLE THE BLOWOUTS AND GET OFF TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE FLAT OCCURRED AT THE FACILITY WHERE I KEEP MY TRAILER. THANKFULLY IT WAS ONLY A 70 MILE TRIP AND I WAS ABLE TO AVOID A BLOWOUT ON THAT TIRE. I LITERALLY LEFT THE TIRE SHOP AND DROVE TO THE STORAGE FACILITY.
Corrective Action:
I HAVE HAD TWO OF THE ORIGINAL TOWMAX TIRE SIZE 225/75R15 TIRES BLOWOUT ON MY NEW FIFTH WHEEL. IN BOTH CASES I WAS GOING UNDER 65 MPH. A THIRD REPLACEMENT TOWMAX TIRE WAS PUT ON MY VEHICLE AND I DROVE HOME. THE NEXT DAY THAT TIRE WAS GOAT BECAUSE OF A CRACK IN THE SIDEWALL. IF I HAD DRIVEN ON IT FOR ANY DISTANCE, IT TOO WOULD HAVE BLOWN. HEARTLAND REPLACED ALL THREE TIRES, BUT I DON'T TRUST ANY OF THEM. UNFORTUNATELY THE BEST I CAN DO IS GET THE DEALERSHIP TO REPLACE THE TIRES WITH A DIFFERENT BRAND FOR A 50% DISCOUNT WHICH IS WHAT I AM DOING. ALL THREE PROBLEM TIRES WERE LESS THAN A YEAR OLD AND HAD ABOUT 2000 MILES ON 2 OF THEM AND LESS THAN 100 MILES ON THE THIRD ONE WITH THE CRACK. THESE TIRES ARE JUNK AND UNSAFE. MY RECOMMENDATION IS YOU AVOID THEM AT ALL COSTS. THANKFULLY THIS ALL HAPPENED WHILE MY FIFTH WHEEL WAS STILL UNDER WARRANTY SO ALL THE DAMAGE TO MY TRAILER WAS COVERED. IN THE CASE OF THE TWO BLOWOUTS I WAS DRIVING ON GOOD STRAIGHT HIGHWAY UNDER 65 MPH IN TEXAS ON COOL (60S) SUNNY DAYS. THANKFULLY I WAS ABLE TO HANDLE THE BLOWOUTS AND GET OFF TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE FLAT OCCURRED AT THE FACILITY WHERE I KEEP MY TRAILER. THANKFULLY IT WAS ONLY A 70 MILE TRIP AND I WAS ABLE TO AVOID A BLOWOUT ON THAT TIRE. I LITERALLY LEFT THE TIRE SHOP AND DROVE TO THE STORAGE FACILITY.
Additional Notes:
I HAVE HAD TWO OF THE ORIGINAL TOWMAX TIRE SIZE 225/75R15 TIRES BLOWOUT ON MY NEW FIFTH WHEEL. IN BOTH CASES I WAS GOING UNDER 65 MPH. A THIRD REPLACEMENT TOWMAX TIRE WAS PUT ON MY VEHICLE AND I DROVE HOME. THE NEXT DAY THAT TIRE WAS GOAT BECAUSE OF A CRACK IN THE SIDEWALL. IF I HAD DRIVEN ON IT FOR ANY DISTANCE, IT TOO WOULD HAVE BLOWN. HEARTLAND REPLACED ALL THREE TIRES, BUT I DON'T TRUST ANY OF THEM. UNFORTUNATELY THE BEST I CAN DO IS GET THE DEALERSHIP TO REPLACE THE TIRES WITH A DIFFERENT BRAND FOR A 50% DISCOUNT WHICH IS WHAT I AM DOING. ALL THREE PROBLEM TIRES WERE LESS THAN A YEAR OLD AND HAD ABOUT 2000 MILES ON 2 OF THEM AND LESS THAN 100 MILES ON THE THIRD ONE WITH THE CRACK. THESE TIRES ARE JUNK AND UNSAFE. MY RECOMMENDATION IS YOU AVOID THEM AT ALL COSTS. THANKFULLY THIS ALL HAPPENED WHILE MY FIFTH WHEEL WAS STILL UNDER WARRANTY SO ALL THE DAMAGE TO MY TRAILER WAS COVERED. IN THE CASE OF THE TWO BLOWOUTS I WAS DRIVING ON GOOD STRAIGHT HIGHWAY UNDER 65 MPH IN TEXAS ON COOL (60S) SUNNY DAYS. THANKFULLY I WAS ABLE TO HANDLE THE BLOWOUTS AND GET OFF TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE FLAT OCCURRED AT THE FACILITY WHERE I KEEP MY TRAILER. THANKFULLY IT WAS ONLY A 70 MILE TRIP AND I WAS ABLE TO AVOID A BLOWOUT ON THAT TIRE. I LITERALLY LEFT THE TIRE SHOP AND DROVE TO THE STORAGE FACILITY.
Mfg Campaign: 10990905
Recall Date: May 22, 2017
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