Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910026
Recall Date: Jan 28, 2022
Consumer Complaints
29 ComplaintsGrand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The upper right front side of the fifth wheel trailer is separating from the trailer frame in the pin box area. The structure of the trailer seems to not be properly connected to the frame or there is flex in the frame that is causing the structure to detach. Recently after having it inspected by a dealer, bolts and welds in the structure were broken and stripped resulting in the frame not being properly attached to the structure. The unit was taken to a dealer and repairs were made at the owner's expense. Broken and stripped out bolts were replaced/repaired and broken welds were also fixed. Grand Design has released a Technical Service Bulletin that covers fifth wheel models Solitude and Momentum that have this same issues but that Technical Service Bulletin does not cover Reflection models. The same issue that is plaguing the Solitude and Momentum models is affecting the Reflection model, but is not included to be repaired under the Technical Service Bulletin.
Corrective Action:
The upper right front side of the fifth wheel trailer is separating from the trailer frame in the pin box area. The structure of the trailer seems to not be properly connected to the frame or there is flex in the frame that is causing the structure to detach. Recently after having it inspected by a dealer, bolts and welds in the structure were broken and stripped resulting in the frame not being properly attached to the structure. The unit was taken to a dealer and repairs were made at the owner's expense. Broken and stripped out bolts were replaced/repaired and broken welds were also fixed. Grand Design has released a Technical Service Bulletin that covers fifth wheel models Solitude and Momentum that have this same issues but that Technical Service Bulletin does not cover Reflection models. The same issue that is plaguing the Solitude and Momentum models is affecting the Reflection model, but is not included to be repaired under the Technical Service Bulletin.
Additional Notes:
The upper right front side of the fifth wheel trailer is separating from the trailer frame in the pin box area. The structure of the trailer seems to not be properly connected to the frame or there is flex in the frame that is causing the structure to detach. Recently after having it inspected by a dealer, bolts and welds in the structure were broken and stripped resulting in the frame not being properly attached to the structure. The unit was taken to a dealer and repairs were made at the owner's expense. Broken and stripped out bolts were replaced/repaired and broken welds were also fixed. Grand Design has released a Technical Service Bulletin that covers fifth wheel models Solitude and Momentum that have this same issues but that Technical Service Bulletin does not cover Reflection models. The same issue that is plaguing the Solitude and Momentum models is affecting the Reflection model, but is not included to be repaired under the Technical Service Bulletin.
Mfg Campaign: 11668749
Recall Date: Jun 23, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Corrective Action:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Additional Notes:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Mfg Campaign: 11656365
Recall Date: Apr 23, 2025
Grand Design Rv, Llc
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Corrective Action:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Additional Notes:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Mfg Campaign: 11656365
Recall Date: Apr 23, 2025
Grand Design Rv, Llc
Defect Description:
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Potential Consequences:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Corrective Action:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Additional Notes:
1. DETACHED REAR WALL The interior screws on the back wall tore a horizontal hole (approx 1/2 inch), and interior cabinetry joints are pulling apart. I looked outside to see if there were any signs that were indicative of rear wall separation. The Reflection 150 has an underbelly covering, so mostly the structure/frame is not readily viewable. However, investigating outside I found the black skirt wrinkled/buckled on the rear/drivers side. Upon googling, this is apparent indication of rear wall brackets broken/rear wall detached. 2. iFAME CRACKS ABOVE AXLES While investigating, I found severe iFrame cracks on both drivers side and passenger side. I contacted Grand Design who referred me to Lippert, who suggested we use a Lippert agent. 2 Florida local agents declined to get involved, so i returned to the dealer where i purchased the RV - 500 miles away in Georgia, after an email & phone consult. After 5 weeks, they said they would rather not do the job, and after 2 weeks prompting, Lippert agreed to schedule a 'courtesy inspection' - a month out. The dealer that inspected the RV stated that they thought the floor is subsiding & they think it is related to frame issues, but could not be sure without a more thorough inspection (but would need to remove under belly). 3. BROKEN LEAF SPRING In April 2023 we replaced all the leaf springs when we had one fail on the road.
Mfg Campaign: 11656365
Recall Date: Apr 23, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Corrective Action:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Additional Notes:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Mfg Campaign: 11649593
Recall Date: Mar 20, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Corrective Action:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Additional Notes:
I purchased a 2021 Grand Design Reflection 28BH fifth wheel in December 2024. Within the first year, I faced multiple warranty issues, including a $5,000 slide-out repair I had to cover out of pocket. Last summer, Grand Design’s CEO, Don Clark, stated in an email that the frame warranty had been extended to five years. However, my RV soon developed serious structural issues. The pin box and surrounding areas creaked and popped when hitching and unhitching. Stress cracks formed on the fiberglass front cap and above the main slide-out. The upper deck floor became spongy and creaky. The shower made excessive noise when walking near it. Cabinet doors in the bedroom opened while driving, and lag screws in the upper deck stripped out of the wall. Concerned for my safety, I took my RV to Busted Knuckle RV & Trailer Repair, a certified repair center, and filed a warranty claim with Grand Design. Their inspection revealed severe damage, including missing and stripped lag screws, a broken pin box, failing sill plates, broken floor supports, and multiple cracked or missing welds. The repair shop filed a claim, expecting coverage under the five-year frame warranty. To my disappointment, Grand Design denied the claim, stating the issues were “within spec.” They only covered six hours of labor for the inspection and refused repairs. Grand Design issued TSB 24-001 for Solitude and Momentum models but won’t acknowledge the same defects in Reflection models. With my RV unsafe to tow, I had no choice but to pay $5,400 out of pocket for partial repairs. Completing the remaining work is estimated at over $17,000. Despite their claimed five-year frame warranty, Grand Design refuses to cover these failures. Others face similar denials, making this a pattern of neglect. I am extremely disappointed in Grand Design’s failure to honor its commitments. I urge them to take responsibility, stand behind their product, and do the right thing.
Mfg Campaign: 11649593
Recall Date: Mar 20, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While towing this 5th wheel camper we observed vertical motion between the truck and camper body. We had a mobile service technician expose the front frame and inspect, he found 3 frame cracks. We have an appointment with Grand Design on June 9, 2025 for their inspection & repair.
Corrective Action:
While towing this 5th wheel camper we observed vertical motion between the truck and camper body. We had a mobile service technician expose the front frame and inspect, he found 3 frame cracks. We have an appointment with Grand Design on June 9, 2025 for their inspection & repair.
Additional Notes:
While towing this 5th wheel camper we observed vertical motion between the truck and camper body. We had a mobile service technician expose the front frame and inspect, he found 3 frame cracks. We have an appointment with Grand Design on June 9, 2025 for their inspection & repair.
Mfg Campaign: 11645040
Recall Date: Feb 26, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Corrective Action:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Additional Notes:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Mfg Campaign: 11643766
Recall Date: Feb 19, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Corrective Action:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Additional Notes:
2021 Grand Design Reflection 268bh Slide out opens about 1" - 2" during transport Rear wall separating from back main frame (1"-2") Wall pulling away from roof at the front of RV Outriggers bent in the back of RV (2)
Mfg Campaign: 11643766
Recall Date: Feb 19, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Corrective Action:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Additional Notes:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Mfg Campaign: 11641092
Recall Date: Feb 6, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Corrective Action:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Additional Notes:
Excessive front nose cap/upper deck movement during travel (bouncing), suspect welds holding the riser wall and upper deck may be broken. Bottom flange of I-beam buckled over two foot span. Both diver and passenger side walls have pulled away from structural support. Floor dropped on both sides (bowing). Living room floor has slope to the back left since I purchased it new. Kingpin or pin box is not centered and shifted to where philon trim hung up on pin box. Passenger side wall appears to have shifted forward during transport. Bedroom doors no longer align with the jam/catch. Decal on passenger wall where the wall meets the front cap are distorted suggesting frame flex. Grand Design Service Response Team welded an 8 foot bead along the upper I-beam to "adjust" camber however when SRT performed measurements to diagnose he found the passenger side camber to be within spec yet he performed the camber adjustment to this side anyway by welding an 8 foot bead as well. Extended floor joists are bent down. In light of all these issues we feel towing this rig would be a danger to my family's lives as well as any other life on the road around us. Currently the pin box alone has excessive movement.
Mfg Campaign: 11641092
Recall Date: Feb 6, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Corrective Action:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Additional Notes:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Mfg Campaign: 11638373
Recall Date: Jan 24, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Corrective Action:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Additional Notes:
We are experiencing a serious frame issue on our 2021 GD Reflection 367BHS 5th wheel. We normally do not unhitch when overnight boondocking. Last evening we noticed that the floor in front of the bedroom closet seemed to rise up slightly. Didn't think much of it until we noticed at the next campground that the hallway wall by the bedroom door moved up about an inch and the bedroom door was jammed and would not open. Once we unhitched and put the weight on the landing gear the hallway wall moved back into position as did the bedroom floor and the bedroom door was again free to open. After hitching back up, taking the weight off the landing gear, and investigating further, we noticed that the entire frame had separated in the compartment where the propane is on the passenger side of the RV. On a recommendation I was told to check the bolts behind the bedroom dresser that secure the sides to the frame and they were snapped off. Frame flex is a know issue by the manufacture for the past year or so.
Mfg Campaign: 11638373
Recall Date: Jan 24, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We have signs of excessive frame flex in a Grand Design Reflection RV. We have allowed them 2x to inspect and they have botched both inspections. We keep being told there is no TSB or frame flex in reflections, which is not accurate as there are owners who have had cracked welds and major frame failure in reflections units. Grand Design needs to step up and support all customers not just momentum and solitudes because they are under investigation. I urge the NHTSA to expand their investigation to all Grand Design Models. Here is the list of signs of upper desk frame flex we have in our unit: 1. Lag bolts were backing out in bedroom (these have been replaced during the 2 botched inspections) 2. Graphics slightly bunching near trim 3. Screws backing out that hold on philon trim (we have been having to keep tightening them). 4. Philon trim had shifted significantly since it was just replaced (after 1 hr drive home from shop where my husband confirmed there were not gaps). 5. We also do have some noise hitching and unhitching like a creaking. We had 1st inspection in early 2024. It was botched. GD dealer did not follow procedures. We had 2nd late 2024. This too was botched. We have requested a GD SRT be sent to do a proper inspection and repair with us being able to observe the inspection. This request still unresolved going on a month. We have had our main door fixed multiple times because it does not close properly (could result in door opening while in motion). This could be due to frame flexing. We had a major issue on a trip in Nov 2023 in which both of our axles “bent” and we almost blew our 2 tires. This could have been catastrophic and we believe this may be due to under designed components or frame flexing. We also have frame cracks (at least one on each side of the ibeam main frame) that have been confirmed and are scheduled for repair 1/22/25. 1. Frame - yes 2. See above 3. See above 4. See above 5. Not specifically other than noted above
Corrective Action:
We have signs of excessive frame flex in a Grand Design Reflection RV. We have allowed them 2x to inspect and they have botched both inspections. We keep being told there is no TSB or frame flex in reflections, which is not accurate as there are owners who have had cracked welds and major frame failure in reflections units. Grand Design needs to step up and support all customers not just momentum and solitudes because they are under investigation. I urge the NHTSA to expand their investigation to all Grand Design Models. Here is the list of signs of upper desk frame flex we have in our unit: 1. Lag bolts were backing out in bedroom (these have been replaced during the 2 botched inspections) 2. Graphics slightly bunching near trim 3. Screws backing out that hold on philon trim (we have been having to keep tightening them). 4. Philon trim had shifted significantly since it was just replaced (after 1 hr drive home from shop where my husband confirmed there were not gaps). 5. We also do have some noise hitching and unhitching like a creaking. We had 1st inspection in early 2024. It was botched. GD dealer did not follow procedures. We had 2nd late 2024. This too was botched. We have requested a GD SRT be sent to do a proper inspection and repair with us being able to observe the inspection. This request still unresolved going on a month. We have had our main door fixed multiple times because it does not close properly (could result in door opening while in motion). This could be due to frame flexing. We had a major issue on a trip in Nov 2023 in which both of our axles “bent” and we almost blew our 2 tires. This could have been catastrophic and we believe this may be due to under designed components or frame flexing. We also have frame cracks (at least one on each side of the ibeam main frame) that have been confirmed and are scheduled for repair 1/22/25. 1. Frame - yes 2. See above 3. See above 4. See above 5. Not specifically other than noted above
Additional Notes:
We have signs of excessive frame flex in a Grand Design Reflection RV. We have allowed them 2x to inspect and they have botched both inspections. We keep being told there is no TSB or frame flex in reflections, which is not accurate as there are owners who have had cracked welds and major frame failure in reflections units. Grand Design needs to step up and support all customers not just momentum and solitudes because they are under investigation. I urge the NHTSA to expand their investigation to all Grand Design Models. Here is the list of signs of upper desk frame flex we have in our unit: 1. Lag bolts were backing out in bedroom (these have been replaced during the 2 botched inspections) 2. Graphics slightly bunching near trim 3. Screws backing out that hold on philon trim (we have been having to keep tightening them). 4. Philon trim had shifted significantly since it was just replaced (after 1 hr drive home from shop where my husband confirmed there were not gaps). 5. We also do have some noise hitching and unhitching like a creaking. We had 1st inspection in early 2024. It was botched. GD dealer did not follow procedures. We had 2nd late 2024. This too was botched. We have requested a GD SRT be sent to do a proper inspection and repair with us being able to observe the inspection. This request still unresolved going on a month. We have had our main door fixed multiple times because it does not close properly (could result in door opening while in motion). This could be due to frame flexing. We had a major issue on a trip in Nov 2023 in which both of our axles “bent” and we almost blew our 2 tires. This could have been catastrophic and we believe this may be due to under designed components or frame flexing. We also have frame cracks (at least one on each side of the ibeam main frame) that have been confirmed and are scheduled for repair 1/22/25. 1. Frame - yes 2. See above 3. See above 4. See above 5. Not specifically other than noted above
Mfg Campaign: 11633944
Recall Date: Jan 3, 2025
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Corrective Action:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Additional Notes:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Mfg Campaign: 11633318
Recall Date: Dec 31, 2024
Grand Design Rv, Llc
Defect Description:
WHEELS:HUB
Potential Consequences:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Corrective Action:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Additional Notes:
The Driver side rear outer wheel bearing seized and the wheel including drum came off the axle while driving about 30mph. The wheel rolled down the road but fortunately did not hit any other vehicles. The RV was towed to RV dealership. Dealership could not determine root cause of failure. The RV had approximately 10,000 miles on the trailer before incident. The bearings has been inspected and repacked prior to trip by certified RV tech. Before trip started RV was weighed at CAT certified truck scale and combined rear axle weight was 9200 lbs. Each axle is rated at 5200 lbs. Owner of RV contacted Dexter Axle, the manufacturer of the axle. As a second owner, warranty was no longer valid. Dexter representative did state that the replacement 5200lb axle outer bearing has been changed to a larger bearing. The representative stated that the reason for change was not due to reported failures but consolidation. The owner had both axles replaced with 6000lb axles and has driven 1250 miles since incident.
Mfg Campaign: 11633318
Recall Date: Dec 31, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The metal frame supporting my RV body has started to crack. If a complete frame failure occurred while traveling on the highway it could/would cause a catastrophic loss of control and could/would result in major loss of life. This is a common problem with the Grand Design RV line and they have recently extended the warranty because of this issue. It is a well known and documented problem and a national recall should be put in effect. I would not have known about this possibly dangerous issue had I not read about it online and then inspected my RV;s frame exterior frame. I am also concerned that there may be additional frame cracks covered by body panels and I firmly believe Grand Design needs to inspect my RV for additional cracks that I am not able to do myself! I also should not have to be responsible for bearing the cost of repairing a defective frame that is happening to lots of RV owners and appears to be a manufacturing defect. This cost of repair should be the burden of the RV company.
Corrective Action:
The metal frame supporting my RV body has started to crack. If a complete frame failure occurred while traveling on the highway it could/would cause a catastrophic loss of control and could/would result in major loss of life. This is a common problem with the Grand Design RV line and they have recently extended the warranty because of this issue. It is a well known and documented problem and a national recall should be put in effect. I would not have known about this possibly dangerous issue had I not read about it online and then inspected my RV;s frame exterior frame. I am also concerned that there may be additional frame cracks covered by body panels and I firmly believe Grand Design needs to inspect my RV for additional cracks that I am not able to do myself! I also should not have to be responsible for bearing the cost of repairing a defective frame that is happening to lots of RV owners and appears to be a manufacturing defect. This cost of repair should be the burden of the RV company.
Additional Notes:
The metal frame supporting my RV body has started to crack. If a complete frame failure occurred while traveling on the highway it could/would cause a catastrophic loss of control and could/would result in major loss of life. This is a common problem with the Grand Design RV line and they have recently extended the warranty because of this issue. It is a well known and documented problem and a national recall should be put in effect. I would not have known about this possibly dangerous issue had I not read about it online and then inspected my RV;s frame exterior frame. I am also concerned that there may be additional frame cracks covered by body panels and I firmly believe Grand Design needs to inspect my RV for additional cracks that I am not able to do myself! I also should not have to be responsible for bearing the cost of repairing a defective frame that is happening to lots of RV owners and appears to be a manufacturing defect. This cost of repair should be the burden of the RV company.
Mfg Campaign: 11631767
Recall Date: Dec 20, 2024
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I habe a 2021 Grand Design Reflection 303 RLS. The frame is cracked on both side just above the center spring shackles, I have also noticed frame flex between the pin box of the hitch and the rv body. I noticed the cracks when setting up the rv for the weekend and the frame flex driving down the road. I do not have any pictures of the cracks, but did attach a document to reference the frame crack and procedure to repair. The rv is at the dealership now being evaluated.
Corrective Action:
I habe a 2021 Grand Design Reflection 303 RLS. The frame is cracked on both side just above the center spring shackles, I have also noticed frame flex between the pin box of the hitch and the rv body. I noticed the cracks when setting up the rv for the weekend and the frame flex driving down the road. I do not have any pictures of the cracks, but did attach a document to reference the frame crack and procedure to repair. The rv is at the dealership now being evaluated.
Additional Notes:
I habe a 2021 Grand Design Reflection 303 RLS. The frame is cracked on both side just above the center spring shackles, I have also noticed frame flex between the pin box of the hitch and the rv body. I noticed the cracks when setting up the rv for the weekend and the frame flex driving down the road. I do not have any pictures of the cracks, but did attach a document to reference the frame crack and procedure to repair. The rv is at the dealership now being evaluated.
Mfg Campaign: 11626711
Recall Date: Nov 21, 2024
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Corrective Action:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Additional Notes:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Mfg Campaign: 11625771
Recall Date: Nov 17, 2024
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Corrective Action:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Additional Notes:
In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we noticed large roller marks appearing on the underside of the main slide. We scheduled our unit into the dealership for review. The Dealership identified bent frame rails, twisted spring hangers, frames cracks, bent outriggers on the frame supporting the outside walls. The dealership contacted the manufacturer and the manufacturer sent one of their service repair technicians (SRT) to my dealership for an inspection. Because we have heard and seen issues with broken springs, spring hangers and the risk they create from losing springs, wheels and axles etc. the dealership advised that using the RV was not an option until the manufacturer approved it for use. As a result, several trips were cancelled for potential safety reasons. The SRT and the dealership believed that the unit had to go back to the factory for inspection and proper repairs. The unit has gone back to the manufacturer and the frame manufacturer where major frame work has been completed. Now we have a reworked, modified, weak frame and based on the report I’ve seen from the frame manufacturer I’m concerned that they didn’t go far enough and only worked on adding support to 4 of the 6 spring hangers and the related frame areas. It appears that the work done to fix the frame has raised the overall height of the unit 2 -3 inches and added weight to the unit which affects the weight sticker on my RV. I have asked but still haven’t received an engineering specification that dictated the work done to the frame to help build confidence and make this a safe and reliable RV.
Mfg Campaign: 11625771
Recall Date: Nov 17, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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