Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Yukon, Yukon XL, Chevrolet Tahoe, Chevrolet Suburban, Cadillac Escalade, and Cadillac Escalade ESV vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222382220
Recall Date: Nov 3, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372380
Recall Date: Aug 11, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 GMC Yukon, Yukon XL, Cadillac Escalade, Escalade ESV, Chevrolet Suburban, and Chevrolet Tahoe vehicles. The rear wheel driveshaft assemblies may have internal components that were not heat-treated properly, possibly resulting in driveshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212351030
Recall Date: Jan 27, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212332040
Recall Date: Sep 23, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Tahoe and GMC Yukon vehicles. Dealer service technicians may have calibrated the brake system incorrectly, affecting Electronic Stability Control (ESC) , traction control, Anti-Lock Brake System (ABS), and braking while towing a trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212340970
Recall Date: Jul 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333900
Recall Date: Jun 17, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Buick Envision, Cadillac CT4, CT5, Escalade, Escalade ESV, Chevrolet Tahoe, Corvette, Suburban, GMC Yukon, Yukon XL vehicles. The communications gateway module incorrectly processes a loss of communication with the sensing diagnostic module (SDM), causing the air bag malfunction indicator light to inconsistently illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212338110
Recall Date: Jun 3, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, GMC Yukon, Yukon XL, Chevrolet Suburban, and Tahoe vehicles with third-row seating. The third-row outboard seat belts may have been entrapped or misrouted behind the outboard seat-folding mechanism, which could result in damaged seat belts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313000
Recall Date: Mar 18, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Tahoe and GMC Yukon vehicles. The fuel tank assemblies may be missing adhesive between two layers of the fuel tank shell which may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212327720
Recall Date: Feb 11, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202322230
Recall Date: Dec 23, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021 Chevrolet Suburban and Tahoe and GMC Yukon and Yukon XL vehicles. During general assembly, a repair involved removal of one or both front seats. The attachment bolts for the front seats may not have been properly reinstalled after the repair was completed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202312720
Recall Date: Nov 25, 2020
Consumer Complaints
251 ComplaintsGeneral Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Corrective Action:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Additional Notes:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Mfg Campaign: 11457792
Recall Date: Mar 22, 2022
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Corrective Action:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Additional Notes:
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Mfg Campaign: 11457792
Recall Date: Mar 22, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Friday October 22, 2021 around 7:20am as I was driving my children to school I was driving around 40 mph when suddenly I received an alert on the dashboard saying “brake system fail”, I then proceeded to brake to make sure my breaks were working when I noticed they did not work. I then started pumping the gas pedal repeatedly to make the vehicle stop. My car was not stopping and my children and I panicked and started crying. As I was getting closer to a vehicle and ready to crash I swerved the vehicle to the right where it was just an empty lot. I continue to press and pump the brakes until the vehicle came to a complete stop. I took pictures of the dash board once the vehicle was completely off. My Vehicle was towed to my house shortly after. I refuse to drive that vehicle after the terrible experience that jeopardize the life of my children and myself. We have suffered emotional distress.
Corrective Action:
On Friday October 22, 2021 around 7:20am as I was driving my children to school I was driving around 40 mph when suddenly I received an alert on the dashboard saying “brake system fail”, I then proceeded to brake to make sure my breaks were working when I noticed they did not work. I then started pumping the gas pedal repeatedly to make the vehicle stop. My car was not stopping and my children and I panicked and started crying. As I was getting closer to a vehicle and ready to crash I swerved the vehicle to the right where it was just an empty lot. I continue to press and pump the brakes until the vehicle came to a complete stop. I took pictures of the dash board once the vehicle was completely off. My Vehicle was towed to my house shortly after. I refuse to drive that vehicle after the terrible experience that jeopardize the life of my children and myself. We have suffered emotional distress.
Additional Notes:
On Friday October 22, 2021 around 7:20am as I was driving my children to school I was driving around 40 mph when suddenly I received an alert on the dashboard saying “brake system fail”, I then proceeded to brake to make sure my breaks were working when I noticed they did not work. I then started pumping the gas pedal repeatedly to make the vehicle stop. My car was not stopping and my children and I panicked and started crying. As I was getting closer to a vehicle and ready to crash I swerved the vehicle to the right where it was just an empty lot. I continue to press and pump the brakes until the vehicle came to a complete stop. I took pictures of the dash board once the vehicle was completely off. My Vehicle was towed to my house shortly after. I refuse to drive that vehicle after the terrible experience that jeopardize the life of my children and myself. We have suffered emotional distress.
Mfg Campaign: 11438090
Recall Date: Oct 25, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 GMC Yukon. The contact stated while stopped on the highway a Crown Victoria crashed into the rear driver's quarter panel and a Honda Civic crashed into the front bumper of the vehicle. The air bags failed to deploy. There was a police report filed. There was no reported fire. The contact sustained pain and medical attention was provided. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 7,000. The contact stated there was visible damage to the rear axle and fuel tank.
Corrective Action:
The contact owns a 2021 GMC Yukon. The contact stated while stopped on the highway a Crown Victoria crashed into the rear driver's quarter panel and a Honda Civic crashed into the front bumper of the vehicle. The air bags failed to deploy. There was a police report filed. There was no reported fire. The contact sustained pain and medical attention was provided. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 7,000. The contact stated there was visible damage to the rear axle and fuel tank.
Additional Notes:
The contact owns a 2021 GMC Yukon. The contact stated while stopped on the highway a Crown Victoria crashed into the rear driver's quarter panel and a Honda Civic crashed into the front bumper of the vehicle. The air bags failed to deploy. There was a police report filed. There was no reported fire. The contact sustained pain and medical attention was provided. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 7,000. The contact stated there was visible damage to the rear axle and fuel tank.
Mfg Campaign: 11436452
Recall Date: Oct 12, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine failed on my new vehicle. GM is aware of faulty lifters produced over roughly a 3 month period. My vehicle has been confirmed to have those faulty batch lifters. At this time GM is only replacing lifters on the side of the engine that failed. The local dealership is having 2-3 of these come into the service shop per day. This is a major problem and I am being told it could be 2 months before I get my vehicle back. When I get the vehicle back I want it fixed properly and safe to drive. I don't want my family broken down on the side of the road due to GM knowingly not replacing a faulty product let alone the inconvenience of not having the vehicle again for repairs.
Corrective Action:
Engine failed on my new vehicle. GM is aware of faulty lifters produced over roughly a 3 month period. My vehicle has been confirmed to have those faulty batch lifters. At this time GM is only replacing lifters on the side of the engine that failed. The local dealership is having 2-3 of these come into the service shop per day. This is a major problem and I am being told it could be 2 months before I get my vehicle back. When I get the vehicle back I want it fixed properly and safe to drive. I don't want my family broken down on the side of the road due to GM knowingly not replacing a faulty product let alone the inconvenience of not having the vehicle again for repairs.
Additional Notes:
Engine failed on my new vehicle. GM is aware of faulty lifters produced over roughly a 3 month period. My vehicle has been confirmed to have those faulty batch lifters. At this time GM is only replacing lifters on the side of the engine that failed. The local dealership is having 2-3 of these come into the service shop per day. This is a major problem and I am being told it could be 2 months before I get my vehicle back. When I get the vehicle back I want it fixed properly and safe to drive. I don't want my family broken down on the side of the road due to GM knowingly not replacing a faulty product let alone the inconvenience of not having the vehicle again for repairs.
Mfg Campaign: 11435331
Recall Date: Oct 4, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A/C system draining into drivers side floor area. Water from the A/C system is not draining properly and causing water to collect under the carpet on drivers side, leading to mold, bacteria and potentially harmful to people with respiratory issues. After researching various Internet forums, this seems to be a common issue in 2021 Yukon and Tahoes. The dealership will be investigating the issue tomorrow.
Corrective Action:
A/C system draining into drivers side floor area. Water from the A/C system is not draining properly and causing water to collect under the carpet on drivers side, leading to mold, bacteria and potentially harmful to people with respiratory issues. After researching various Internet forums, this seems to be a common issue in 2021 Yukon and Tahoes. The dealership will be investigating the issue tomorrow.
Additional Notes:
A/C system draining into drivers side floor area. Water from the A/C system is not draining properly and causing water to collect under the carpet on drivers side, leading to mold, bacteria and potentially harmful to people with respiratory issues. After researching various Internet forums, this seems to be a common issue in 2021 Yukon and Tahoes. The dealership will be investigating the issue tomorrow.
Mfg Campaign: 11434850
Recall Date: Sep 29, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
GMC Yukon Denali SUV 2021, push rods and lifters in motor are bad, this could have cause an accident due to SUV stopping in traffic or on the highway. Please help with this safety issue. The GMC Denali SUV 2021 only has 7000 miles on it, it new. I thank you in advance for you support. Regards George L Patterson
Corrective Action:
GMC Yukon Denali SUV 2021, push rods and lifters in motor are bad, this could have cause an accident due to SUV stopping in traffic or on the highway. Please help with this safety issue. The GMC Denali SUV 2021 only has 7000 miles on it, it new. I thank you in advance for you support. Regards George L Patterson
Additional Notes:
GMC Yukon Denali SUV 2021, push rods and lifters in motor are bad, this could have cause an accident due to SUV stopping in traffic or on the highway. Please help with this safety issue. The GMC Denali SUV 2021 only has 7000 miles on it, it new. I thank you in advance for you support. Regards George L Patterson
Mfg Campaign: 11432298
Recall Date: Sep 9, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
Potential Consequences:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Corrective Action:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Additional Notes:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Mfg Campaign: 11430208
Recall Date: Aug 23, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Corrective Action:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Additional Notes:
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Mfg Campaign: 11430208
Recall Date: Aug 23, 2021
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2012 GMC Yukon equipped with Cooper Tires, Tire Line: Discoverer HTP, Tire Size: 275/55/R20, DOT number: Not Available. The contact stated that while inspecting the tires, the rear driver’s and passenger’s side tires had visible bulges. The tires were not replaced. The dealer was not made aware of the failure. The contact attempted to contact the manufacturer but was not able to reach a live representative. The failure mileage was 116,224.The VIN was not available.
Corrective Action:
The contact owns a 2012 GMC Yukon equipped with Cooper Tires, Tire Line: Discoverer HTP, Tire Size: 275/55/R20, DOT number: Not Available. The contact stated that while inspecting the tires, the rear driver’s and passenger’s side tires had visible bulges. The tires were not replaced. The dealer was not made aware of the failure. The contact attempted to contact the manufacturer but was not able to reach a live representative. The failure mileage was 116,224.The VIN was not available.
Additional Notes:
The contact owns a 2012 GMC Yukon equipped with Cooper Tires, Tire Line: Discoverer HTP, Tire Size: 275/55/R20, DOT number: Not Available. The contact stated that while inspecting the tires, the rear driver’s and passenger’s side tires had visible bulges. The tires were not replaced. The dealer was not made aware of the failure. The contact attempted to contact the manufacturer but was not able to reach a live representative. The failure mileage was 116,224.The VIN was not available.
Mfg Campaign: 11427458
Recall Date: Aug 2, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Once again, the car has been repaired under the recall for the airbags, but once again the cars lights have turned on to state service safety restraint system. I am unable to trust the airbags will deploy with the system being that this issue has been appearing multiple times and reappeared after the recall was complete.
Corrective Action:
Once again, the car has been repaired under the recall for the airbags, but once again the cars lights have turned on to state service safety restraint system. I am unable to trust the airbags will deploy with the system being that this issue has been appearing multiple times and reappeared after the recall was complete.
Additional Notes:
Once again, the car has been repaired under the recall for the airbags, but once again the cars lights have turned on to state service safety restraint system. I am unable to trust the airbags will deploy with the system being that this issue has been appearing multiple times and reappeared after the recall was complete.
Mfg Campaign: 11423440
Recall Date: Jul 5, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Corrective Action:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Additional Notes:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Mfg Campaign: 11422144
Recall Date: Jun 24, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Corrective Action:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Additional Notes:
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Mfg Campaign: 11422144
Recall Date: Jun 24, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Corrective Action:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Additional Notes:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Mfg Campaign: 11418490
Recall Date: May 25, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Corrective Action:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Additional Notes:
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Mfg Campaign: 11418490
Recall Date: May 25, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING DOWN AN INTERSTATE ON A CLEAR SUNNY DAY 70 DEGREES. THERE WERE NO VEHICLES NEARBY OR AN OVERPASS. IT WAS ME, MY HUSBAND AND OUR DOG IN THE VEHICLE. OUT OF NOWHERE WE HEARD A LARGE BANG AND I NOTICED THE SUNROOF WAS SHATTERED. IT TOOK ALL MY HUSBAND ALL HE COULD TO FROM WRECKING. THANKFULLY I THOUGHT TO CLOSE THE SUNROOF SHADE SO MORE GLASS WOULDN'T LAND IN THE VEHICLE. THERE WERE SHARDS 9F GLASS EVERYWHERE. WE PURCHASE OUR 2021 YUKON 3 MONTHS AGO. SO WE WERE IN A NEW VEHICLE WITH APPROXIMATELY 5K MILES. VERY SCARY AND I WAS STILL SHAKING ONCE WE WERE ABLE TO EXIT THE INTERSTATE. THE SAFETY GUIDELINES FOR PANORAMIC SUNROOF NEED TO BE UPDATED! I HAD NO IDEA THIS WAS AN ISSUE.
Corrective Action:
DRIVING DOWN AN INTERSTATE ON A CLEAR SUNNY DAY 70 DEGREES. THERE WERE NO VEHICLES NEARBY OR AN OVERPASS. IT WAS ME, MY HUSBAND AND OUR DOG IN THE VEHICLE. OUT OF NOWHERE WE HEARD A LARGE BANG AND I NOTICED THE SUNROOF WAS SHATTERED. IT TOOK ALL MY HUSBAND ALL HE COULD TO FROM WRECKING. THANKFULLY I THOUGHT TO CLOSE THE SUNROOF SHADE SO MORE GLASS WOULDN'T LAND IN THE VEHICLE. THERE WERE SHARDS 9F GLASS EVERYWHERE. WE PURCHASE OUR 2021 YUKON 3 MONTHS AGO. SO WE WERE IN A NEW VEHICLE WITH APPROXIMATELY 5K MILES. VERY SCARY AND I WAS STILL SHAKING ONCE WE WERE ABLE TO EXIT THE INTERSTATE. THE SAFETY GUIDELINES FOR PANORAMIC SUNROOF NEED TO BE UPDATED! I HAD NO IDEA THIS WAS AN ISSUE.
Additional Notes:
DRIVING DOWN AN INTERSTATE ON A CLEAR SUNNY DAY 70 DEGREES. THERE WERE NO VEHICLES NEARBY OR AN OVERPASS. IT WAS ME, MY HUSBAND AND OUR DOG IN THE VEHICLE. OUT OF NOWHERE WE HEARD A LARGE BANG AND I NOTICED THE SUNROOF WAS SHATTERED. IT TOOK ALL MY HUSBAND ALL HE COULD TO FROM WRECKING. THANKFULLY I THOUGHT TO CLOSE THE SUNROOF SHADE SO MORE GLASS WOULDN'T LAND IN THE VEHICLE. THERE WERE SHARDS 9F GLASS EVERYWHERE. WE PURCHASE OUR 2021 YUKON 3 MONTHS AGO. SO WE WERE IN A NEW VEHICLE WITH APPROXIMATELY 5K MILES. VERY SCARY AND I WAS STILL SHAKING ONCE WE WERE ABLE TO EXIT THE INTERSTATE. THE SAFETY GUIDELINES FOR PANORAMIC SUNROOF NEED TO BE UPDATED! I HAD NO IDEA THIS WAS AN ISSUE.
Mfg Campaign: 11415724
Recall Date: May 9, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.
Corrective Action:
THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.
Additional Notes:
THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.
Mfg Campaign: 11414928
Recall Date: May 3, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Corrective Action:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Additional Notes:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Mfg Campaign: 11406358
Recall Date: Apr 4, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Corrective Action:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Additional Notes:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Mfg Campaign: 11406358
Recall Date: Apr 4, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Corrective Action:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Additional Notes:
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Mfg Campaign: 11406358
Recall Date: Apr 4, 2021
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