Complaints & Recalls
Consumer Complaints
4 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11121883
Recall Date: Aug 23, 2018
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11121883
Recall Date: Aug 23, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 GMC YUKON DENALI XL. THE CONTACT NOTICED THAT THE VEHICLE SHOOK EXCESSIVELY AND THERE WAS A STRONG VIBRATION WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER (BOMMARITO BUICK GMC WEST COUNTY, 15736 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 391-7200) MORE THAN TWICE, BUT THEY WERE UNABLE TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE DEALER TEST DROVE THE VEHICLE AND THE CONTACT ASKED FOR AN ALIGNMENT. ON THE SECOND VISIT, AN ALIGNMENT WAS PERFORMED AND THE TIRES WERE ROTATED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. ON THE THIRD VISIT, THE DEALER INDICATED THAT THE TIRES WERE OUT OF ALIGNMENT AND ONE TIRE WAS REPLACED; HOWEVER, THE SHAKING CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO SPECIFIC REMEDY AND PROVIDED THE VEHICLE AS A TRADE-IN FROM A 2017 GMC YUKON DENALI XL, WHICH EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11121883
Recall Date: Aug 23, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
INTERIOR BOOMING SOUND AND EAR PRESSURE MAKES ME HAVE SICK FEELING. DIZZY. IT CAUSES RINGING IN MY EARS WHICH MAKES IT HARD TO HEAR OUTSIDE SOUNDS.
Corrective Action:
INTERIOR BOOMING SOUND AND EAR PRESSURE MAKES ME HAVE SICK FEELING. DIZZY. IT CAUSES RINGING IN MY EARS WHICH MAKES IT HARD TO HEAR OUTSIDE SOUNDS.
Additional Notes:
INTERIOR BOOMING SOUND AND EAR PRESSURE MAKES ME HAVE SICK FEELING. DIZZY. IT CAUSES RINGING IN MY EARS WHICH MAKES IT HARD TO HEAR OUTSIDE SOUNDS.
Mfg Campaign: 11056302
Recall Date: Dec 24, 2017
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