Complaints & Recalls
Consumer Complaints
33 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DRIVERS SIDE BRAKE LIGHTS WENT OUT, CAR IS ONLY TWO YEARS OLD. THREE WEEKS LATER PASSENGER SIDE BRAKE LIGHTS WENT OUT. DRIVING ON A HIGHWAY FOR THREE HOURS AS PEOPLE HONKED AND ROLLED THEIR WINDOWS DOWN TO LET US KNOW WE DIDN'T HAVE BRAKE LIGHTS. TOOK TO GET FIXED AND THE LIGHTBULBS, WHICH ARE LED AND SHOULD HAVE LASTED LONGER THAN TWO YEARS, ARE NOT REPLACEABLE, THE ENTIRE TAIL LIGHT ASSEMBLY NEEDS TO BE PURCHASED AT $700 A PIECE. WHEN PEOPLE ARE UNABLE TO AFFORD $1400 BEFORE LABOR THEY WILL DRIVE WITHOUT BRAKE LIGHTS. THIS IS A SERIOUS HAZARD AND A RIDICULOUS MANUFACTURING FLAW TO HAVE LIGHT BULBS THAT ARE NOT REPLACEABLE. GMC SHOULD BE HELD ACCOUNTABLE.
Corrective Action:
DRIVERS SIDE BRAKE LIGHTS WENT OUT, CAR IS ONLY TWO YEARS OLD. THREE WEEKS LATER PASSENGER SIDE BRAKE LIGHTS WENT OUT. DRIVING ON A HIGHWAY FOR THREE HOURS AS PEOPLE HONKED AND ROLLED THEIR WINDOWS DOWN TO LET US KNOW WE DIDN'T HAVE BRAKE LIGHTS. TOOK TO GET FIXED AND THE LIGHTBULBS, WHICH ARE LED AND SHOULD HAVE LASTED LONGER THAN TWO YEARS, ARE NOT REPLACEABLE, THE ENTIRE TAIL LIGHT ASSEMBLY NEEDS TO BE PURCHASED AT $700 A PIECE. WHEN PEOPLE ARE UNABLE TO AFFORD $1400 BEFORE LABOR THEY WILL DRIVE WITHOUT BRAKE LIGHTS. THIS IS A SERIOUS HAZARD AND A RIDICULOUS MANUFACTURING FLAW TO HAVE LIGHT BULBS THAT ARE NOT REPLACEABLE. GMC SHOULD BE HELD ACCOUNTABLE.
Additional Notes:
DRIVERS SIDE BRAKE LIGHTS WENT OUT, CAR IS ONLY TWO YEARS OLD. THREE WEEKS LATER PASSENGER SIDE BRAKE LIGHTS WENT OUT. DRIVING ON A HIGHWAY FOR THREE HOURS AS PEOPLE HONKED AND ROLLED THEIR WINDOWS DOWN TO LET US KNOW WE DIDN'T HAVE BRAKE LIGHTS. TOOK TO GET FIXED AND THE LIGHTBULBS, WHICH ARE LED AND SHOULD HAVE LASTED LONGER THAN TWO YEARS, ARE NOT REPLACEABLE, THE ENTIRE TAIL LIGHT ASSEMBLY NEEDS TO BE PURCHASED AT $700 A PIECE. WHEN PEOPLE ARE UNABLE TO AFFORD $1400 BEFORE LABOR THEY WILL DRIVE WITHOUT BRAKE LIGHTS. THIS IS A SERIOUS HAZARD AND A RIDICULOUS MANUFACTURING FLAW TO HAVE LIGHT BULBS THAT ARE NOT REPLACEABLE. GMC SHOULD BE HELD ACCOUNTABLE.
Mfg Campaign: 11114026
Recall Date: Jul 27, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
AT 76,000 MILES THE TRANSMISSION BEGAN TO SHUDDER VIOLENTLY AND HESTITATE. DEALERSHIP GMC WANTS ME TO SPEND 400 ON A FLUID UPGRADE AND HOPE IT FIXES IT IF NOT, I WILL HAVE TO BUY A NEW UPDATED TORQUE CONVERTER BECAUSE THEY SHREWDLY TOOK THE DRIVETRAIN WARRANTY DOWN TO 60000 MILES MONTHS BEFORE I BOUGHT NEW
Corrective Action:
AT 76,000 MILES THE TRANSMISSION BEGAN TO SHUDDER VIOLENTLY AND HESTITATE. DEALERSHIP GMC WANTS ME TO SPEND 400 ON A FLUID UPGRADE AND HOPE IT FIXES IT IF NOT, I WILL HAVE TO BUY A NEW UPDATED TORQUE CONVERTER BECAUSE THEY SHREWDLY TOOK THE DRIVETRAIN WARRANTY DOWN TO 60000 MILES MONTHS BEFORE I BOUGHT NEW
Additional Notes:
AT 76,000 MILES THE TRANSMISSION BEGAN TO SHUDDER VIOLENTLY AND HESTITATE. DEALERSHIP GMC WANTS ME TO SPEND 400 ON A FLUID UPGRADE AND HOPE IT FIXES IT IF NOT, I WILL HAVE TO BUY A NEW UPDATED TORQUE CONVERTER BECAUSE THEY SHREWDLY TOOK THE DRIVETRAIN WARRANTY DOWN TO 60000 MILES MONTHS BEFORE I BOUGHT NEW
Mfg Campaign: 11112728
Recall Date: Jul 20, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FROM PARK ON A FLAT GROUND WITH ENGINE RUNNING WNEN I TRIED TO STOP THE ENGINE IT WENT INT REVERSE ,KNOCKED ME TO GROUND BY DRIVER OPEN DOOR ANDALMOCT KILLEDME. IT WAS TOTALLED BY USAA
Corrective Action:
FROM PARK ON A FLAT GROUND WITH ENGINE RUNNING WNEN I TRIED TO STOP THE ENGINE IT WENT INT REVERSE ,KNOCKED ME TO GROUND BY DRIVER OPEN DOOR ANDALMOCT KILLEDME. IT WAS TOTALLED BY USAA
Additional Notes:
FROM PARK ON A FLAT GROUND WITH ENGINE RUNNING WNEN I TRIED TO STOP THE ENGINE IT WENT INT REVERSE ,KNOCKED ME TO GROUND BY DRIVER OPEN DOOR ANDALMOCT KILLEDME. IT WAS TOTALLED BY USAA
Mfg Campaign: 11111991
Recall Date: Jul 17, 2018
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
WHILE DRIVING, THE CAR SUDDENLY STOPPED ABSORBING ANY BUMPS IN THE ROAD. THE HANDLING WENT FROM SMOOTH TO ROUGH RIDE RESULTING IN INCREASE FOCUS OF DRIVING. REMINDER, THIS IS A 2016 VEHICLE. CONTACTED PRESIDENT OF COMPANY TO NOTIFY OF POTENTIAL DEFECT AS THE CAR ONLY HAD 57,714 MILES. I WAS TURNED OVER TO EXECUTIVE SERVICES WITH MY COMPLAINT AND REQUEST FOR REIMBURSEMENT. $910.36 KINDLY INFORMED THEY WERE UNWILLING TO MITIGATE ANY COST AND WARRANTIES DID NOT APPLY. THIS INCIDENT OCCURRED ON 2/27/2018. RECENTLY HAD A BATTER FAILURE AND IM NOW CONCERNED OF COST SHAVINGS BY THE MANUFACTURE. I WANT TO NOTIFY ALL CURRENT OWNERS AND FUTURE BUYERS OF THIS MODEL. IT'S CLASSIFIED AS A LUXERY VEHICLE, YET THE MANUFACTURERS ORIGINAL EQUIPMENT DOESN'T APPEAR TO SUPPORT THE OVERALL CONSTRUCTION OF THIS MAKE. THE SUDDEN FAILURE OF THE SHOCKS IS SUFFICIENT ENOUGH TO CAUSE MOMENTARILY DISTRACTION AND A POTENTIAL SERIOUS ACCIDENT. FORTUNATELY, I WAS IN A STRAIGHTAWAY AND REDUCED SPEED TO A SAFE CONDITION.
Corrective Action:
WHILE DRIVING, THE CAR SUDDENLY STOPPED ABSORBING ANY BUMPS IN THE ROAD. THE HANDLING WENT FROM SMOOTH TO ROUGH RIDE RESULTING IN INCREASE FOCUS OF DRIVING. REMINDER, THIS IS A 2016 VEHICLE. CONTACTED PRESIDENT OF COMPANY TO NOTIFY OF POTENTIAL DEFECT AS THE CAR ONLY HAD 57,714 MILES. I WAS TURNED OVER TO EXECUTIVE SERVICES WITH MY COMPLAINT AND REQUEST FOR REIMBURSEMENT. $910.36 KINDLY INFORMED THEY WERE UNWILLING TO MITIGATE ANY COST AND WARRANTIES DID NOT APPLY. THIS INCIDENT OCCURRED ON 2/27/2018. RECENTLY HAD A BATTER FAILURE AND IM NOW CONCERNED OF COST SHAVINGS BY THE MANUFACTURE. I WANT TO NOTIFY ALL CURRENT OWNERS AND FUTURE BUYERS OF THIS MODEL. IT'S CLASSIFIED AS A LUXERY VEHICLE, YET THE MANUFACTURERS ORIGINAL EQUIPMENT DOESN'T APPEAR TO SUPPORT THE OVERALL CONSTRUCTION OF THIS MAKE. THE SUDDEN FAILURE OF THE SHOCKS IS SUFFICIENT ENOUGH TO CAUSE MOMENTARILY DISTRACTION AND A POTENTIAL SERIOUS ACCIDENT. FORTUNATELY, I WAS IN A STRAIGHTAWAY AND REDUCED SPEED TO A SAFE CONDITION.
Additional Notes:
WHILE DRIVING, THE CAR SUDDENLY STOPPED ABSORBING ANY BUMPS IN THE ROAD. THE HANDLING WENT FROM SMOOTH TO ROUGH RIDE RESULTING IN INCREASE FOCUS OF DRIVING. REMINDER, THIS IS A 2016 VEHICLE. CONTACTED PRESIDENT OF COMPANY TO NOTIFY OF POTENTIAL DEFECT AS THE CAR ONLY HAD 57,714 MILES. I WAS TURNED OVER TO EXECUTIVE SERVICES WITH MY COMPLAINT AND REQUEST FOR REIMBURSEMENT. $910.36 KINDLY INFORMED THEY WERE UNWILLING TO MITIGATE ANY COST AND WARRANTIES DID NOT APPLY. THIS INCIDENT OCCURRED ON 2/27/2018. RECENTLY HAD A BATTER FAILURE AND IM NOW CONCERNED OF COST SHAVINGS BY THE MANUFACTURE. I WANT TO NOTIFY ALL CURRENT OWNERS AND FUTURE BUYERS OF THIS MODEL. IT'S CLASSIFIED AS A LUXERY VEHICLE, YET THE MANUFACTURERS ORIGINAL EQUIPMENT DOESN'T APPEAR TO SUPPORT THE OVERALL CONSTRUCTION OF THIS MAKE. THE SUDDEN FAILURE OF THE SHOCKS IS SUFFICIENT ENOUGH TO CAUSE MOMENTARILY DISTRACTION AND A POTENTIAL SERIOUS ACCIDENT. FORTUNATELY, I WAS IN A STRAIGHTAWAY AND REDUCED SPEED TO A SAFE CONDITION.
Mfg Campaign: 11078829
Recall Date: Mar 13, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 2/28/2018 I HAD JUST LEFT THE AIRPORT IN OAKLAND CA, APPROX 8:00PM. I STOP FOR GAS AT THE CHEVRON STATION ON 98TH AVE, AFTER FUELING, THE CAR WOULD NOT START. REMINDER, THIS IS A 2016 DENALI. I HAD A FEMALE ASSOCIATE WITH ME AND WE HAD AN APPOINTMENT IN SAN FRAMSICO AT 8:30PM. THE CAR HAD LOST ALL POWER AND TWO OTHER PEOPLE HELPED ME PUSH INTO ADJACENT PARKING SPACE. THE AREA IS KNOWN FOR HIGH CRIME, BASICALLY WE WERE EXTREMELY NERVOUS AND STRANDED. FORTUNATELY, WE WERE ABLE TO CONTACT AAA AND SET AN APPOINTMENT TO CHECK OUT THE CAR. WE UBERED TO OUR APPOINTMENT. THE FAILURE OF THE BATTERY LEFT US VUNRABLE AND WE BOTH FEARED FOR OUR SAFETY. THE NEXT DAY, THE LOCAL MECHANIC SAID THE BATTERY SHOULD HAVE LASTED A MINIMUM OF SEVEN YEARS. THEY FELT THE BATTERY WASN'T SUFFICIENT TO HANDLE THE ELECTRONICS THAT WERE BUILT INTO THIS CAR. THEREFORE, POTENTIALLY CREATING A MAJOR SAFETY CONCERN WITH ANY OWNER OF THIS VEHICLE. MY COMPLAINT HIGHLIGHTS THE POTENTIAL SAFETY IMPLICATIONS CAUSED BY THE MANUFACTURES DECISION TO REDUCE COST BY INSTALLING A BATTERY WITHOUT THE CAPACITY TO REASONABLY START THE VEHICLE AFTER ONLY TWO YEARS OF USE. I WOULD HOPE ALL OWNERS OF THIS MAKE AND MODEL ARE NOTIFIED OF THIS POSIBLITY. I CAN'T IMAGINE ANY OF MY FAMILY MEMBERS BEING EXPOSED TO THIS SITUATION. THANK YOU!
Corrective Action:
ON 2/28/2018 I HAD JUST LEFT THE AIRPORT IN OAKLAND CA, APPROX 8:00PM. I STOP FOR GAS AT THE CHEVRON STATION ON 98TH AVE, AFTER FUELING, THE CAR WOULD NOT START. REMINDER, THIS IS A 2016 DENALI. I HAD A FEMALE ASSOCIATE WITH ME AND WE HAD AN APPOINTMENT IN SAN FRAMSICO AT 8:30PM. THE CAR HAD LOST ALL POWER AND TWO OTHER PEOPLE HELPED ME PUSH INTO ADJACENT PARKING SPACE. THE AREA IS KNOWN FOR HIGH CRIME, BASICALLY WE WERE EXTREMELY NERVOUS AND STRANDED. FORTUNATELY, WE WERE ABLE TO CONTACT AAA AND SET AN APPOINTMENT TO CHECK OUT THE CAR. WE UBERED TO OUR APPOINTMENT. THE FAILURE OF THE BATTERY LEFT US VUNRABLE AND WE BOTH FEARED FOR OUR SAFETY. THE NEXT DAY, THE LOCAL MECHANIC SAID THE BATTERY SHOULD HAVE LASTED A MINIMUM OF SEVEN YEARS. THEY FELT THE BATTERY WASN'T SUFFICIENT TO HANDLE THE ELECTRONICS THAT WERE BUILT INTO THIS CAR. THEREFORE, POTENTIALLY CREATING A MAJOR SAFETY CONCERN WITH ANY OWNER OF THIS VEHICLE. MY COMPLAINT HIGHLIGHTS THE POTENTIAL SAFETY IMPLICATIONS CAUSED BY THE MANUFACTURES DECISION TO REDUCE COST BY INSTALLING A BATTERY WITHOUT THE CAPACITY TO REASONABLY START THE VEHICLE AFTER ONLY TWO YEARS OF USE. I WOULD HOPE ALL OWNERS OF THIS MAKE AND MODEL ARE NOTIFIED OF THIS POSIBLITY. I CAN'T IMAGINE ANY OF MY FAMILY MEMBERS BEING EXPOSED TO THIS SITUATION. THANK YOU!
Additional Notes:
ON 2/28/2018 I HAD JUST LEFT THE AIRPORT IN OAKLAND CA, APPROX 8:00PM. I STOP FOR GAS AT THE CHEVRON STATION ON 98TH AVE, AFTER FUELING, THE CAR WOULD NOT START. REMINDER, THIS IS A 2016 DENALI. I HAD A FEMALE ASSOCIATE WITH ME AND WE HAD AN APPOINTMENT IN SAN FRAMSICO AT 8:30PM. THE CAR HAD LOST ALL POWER AND TWO OTHER PEOPLE HELPED ME PUSH INTO ADJACENT PARKING SPACE. THE AREA IS KNOWN FOR HIGH CRIME, BASICALLY WE WERE EXTREMELY NERVOUS AND STRANDED. FORTUNATELY, WE WERE ABLE TO CONTACT AAA AND SET AN APPOINTMENT TO CHECK OUT THE CAR. WE UBERED TO OUR APPOINTMENT. THE FAILURE OF THE BATTERY LEFT US VUNRABLE AND WE BOTH FEARED FOR OUR SAFETY. THE NEXT DAY, THE LOCAL MECHANIC SAID THE BATTERY SHOULD HAVE LASTED A MINIMUM OF SEVEN YEARS. THEY FELT THE BATTERY WASN'T SUFFICIENT TO HANDLE THE ELECTRONICS THAT WERE BUILT INTO THIS CAR. THEREFORE, POTENTIALLY CREATING A MAJOR SAFETY CONCERN WITH ANY OWNER OF THIS VEHICLE. MY COMPLAINT HIGHLIGHTS THE POTENTIAL SAFETY IMPLICATIONS CAUSED BY THE MANUFACTURES DECISION TO REDUCE COST BY INSTALLING A BATTERY WITHOUT THE CAPACITY TO REASONABLY START THE VEHICLE AFTER ONLY TWO YEARS OF USE. I WOULD HOPE ALL OWNERS OF THIS MAKE AND MODEL ARE NOTIFIED OF THIS POSIBLITY. I CAN'T IMAGINE ANY OF MY FAMILY MEMBERS BEING EXPOSED TO THIS SITUATION. THANK YOU!
Mfg Campaign: 11078824
Recall Date: Mar 12, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Corrective Action:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Additional Notes:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Mfg Campaign: 11058204
Recall Date: Jan 3, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Corrective Action:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Additional Notes:
I PURCHASED A 2016 YUKON DENALI BRAND NEW FROM THE DEALER IN OCTOBER 2016. SINCE THIS TIME THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES. THE FIRST TIME WAS DUE TO FRONT DRIVER SIDE DOOR NOT BEING FULLY ALIGNED WITH THE FRONT FENDER. THIS ISSUE WAS NOT RESOLVED AS THEY SAID IT WOULD "MOST LIKELY MESS THE VEHICLE UP FURTHER". IN FEBRUARY OF 2017 MY YUKON WENT BACK TO THE DEALER FOR SERVICE INVOLVING THE POWER RUNNING BOARDS NOT DEPLOYING AND CONTROL PANEL NOT ILLUMINATING. THE CONTROL PANEL WAS BLAMED ON A SOFTWARE UPDATE. WHILE AT THE DEALER THE SERVICE MANAGER STATED THAT "GM PUT OUT THIS SOFTWARE TOO EARLY". IN MAY 2017 THE REAR DVD PLAYER WENT BLANK AND STOPPED WORKING. THESE TWO ISSUES WERE BOTH COVERED UNDER WARRANTY. IN NOVEMBER 2017 THE RADIO STARTED TO "FREEZE" AND WOULDN'T CHANGE CHANNELS. I WAS TOLD THIS WAS A SOFTWARE UPDATE ISSUE AND I NEEDED A NEW HMI ($500) AND WILL NOT BE UNDER WARRANTY AS I NOW HAVE 40,000 MILES. IN DECEMBER 2017 MY YUKON WENT BACK TO THE SERVICE DEPARTMENT DUE TO AIR CONDITIONER FAILURE. AFTER REVIEWING ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM FOR THIS VEHICLE. APPARENTLY, THERE WAS A SPECIAL BULLETIN THE CONSUMER ISN'T AWARE OF UNTIL IT BREAKS, SO IT WAS ALSO COVERED; HOWEVER THE BLOWER MOTOR ($377) THAT BROKE DUE TO THIS ISSUE WASN'T COVERED. I CONTACTED GM CUSTOMER SERVICE AND FILED A COMPLAINT WITH A SUPERVISOR. I WAS TOLD THERE IS NOTHING THEY CAN DO DUE TO MY YUKON BEING OUT OF WARRANTY, AND WHEN THEY BUILD THESE VEHICLES "THEY DO NOT KNOW HOW LONG PARTS WILL LAST". IN MY OPINION THIS IS UNACCEPTABLE ESPECIALLY FOR A $75,000 + VEHICLE THAT IS ONLY 2 YEARS REMOVED FROM THE MANUFACTURER. I HAVE OWNED 3 GM PRODUCTS (TAHOE, YUKON, AND NOW THIS VEHICLE) AND I WILL NEVER BUY ANOTHER GM PRODUCT.
Mfg Campaign: 11058204
Recall Date: Jan 3, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Corrective Action:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Additional Notes:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Mfg Campaign: 11058223
Recall Date: Jan 3, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Corrective Action:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Additional Notes:
ELECTRICAL ISSUES: WHILE DRIVING THE INFORMATION PANEL GO'S BLANK. WE HAVE EXPERIENCED THIS TWICE WHILE DRIVING, WE LOSE THE SPEEDOMETER, TECH, AND EVERYTHING ON THE DISPLAY PANEL. RADIO, SKIPS CHANNELS EVEN AFTER THE SWITCH WAS REPLACED. DRIVE TRAIN: DOWN SHIFTS ABRUPTLY WHILE ACCELERATING ONTO INTERSTATE ON RAMPS, EITHER LUNGING FORWARD OR LUNGING BACKWARD. BEEN IN THE GM SHOP THREE TIME TO TRY AND FIX ISSUE. THERE HAVE BEEN BULLETINS ISSUED TO TRY AND FIX WITHOUT SUCCESS TO-DATE. THEY ARE AWARE THAT IS A PROBLEM, BECAUSE FORD AND GM ON THE 2018'S, I WAS TOLD BY THE SALES PERSONS THAT THIS ISSUE WAS FIXED. I AM AWARE OF THE CHEVY TRANSMISSION ISSUE AND I AM CONCERNED THAT THIS MAYBE A SIMILAR SAFETY CONCERN. AS FAR AS I KNOW THE TRANSMISSION HAS NOT JUMPED OUT OF GEAR ON ITS OWN. I AM LOOKING AT A SHOP TICKET AND THEY ARE CALLING THE ISSUE A SHUTTER DURING TORQUE CONVERTER LOCKS UP.
Mfg Campaign: 11058223
Recall Date: Jan 3, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2017 YUKON XL DENALI. IT HAS 6K MILES. I PURCHASED IT NEW JUNE OF 2017.I WAS DRIVING THROUGH A PARKING LOT,WENT OVER A SPEED BUMP AT ABOUT 3 MPH AND THEN I NOTICE THE AC TURNED OFF.THEN I REALIZED THE RPM WAS AT 0 AND WHEN I PUSHED THE GAS PEDAL THERE WAS NO RESPONSE. THE ENGINE HAD STALLED OUT WHILE DRIVING. I TOOK THE CAR IN FOR SERVICE AND THEY WERE UNABLE TO REPLICATE THE ISSUE. THERE WERE NO CODES STORED ON A CAR I'M TOLD HAS ABOUT A BAZILLION COMPUTERS (IMAGINE THAT) AND THAT THERE WERE NO OTHER CUSTOMER COMPLAINTS OR "SERVICE BULLETINS" STATING IT WAS A KNOWN ISSUE. APPARENTLY IF YOUR GMC SERVICE DEPT CAN'T REPLICATE THE ISSUE...THE CAR IS OBVIOUSLY FINE. I TOLD THEM I'M NOT TAKING THE CAR BACK. THEY WOULD NOT ALLOW ME TO CONTINUE USING A LOANER NOR DID THEY HAVE A SIMILAR CAR EVEN AVAILABLE IF THEY WOULD. THEY TOLD ME TO CONTACT GM CUSTOMER SERVICE AND CREATE A CASE TO WHICH I DID. AT THIS TIME I'M STILL WAITING TO HEAR WHAT GM IS GOING TO DO BUT I'VE HAD TO PERSONALLY PAY FOR A CAR RENTAL BECAUSE I'M NOT WILLING TO DRIVE A CAR THAT HAS EXPERIENCED AND ISSUE AS DRASTIC AS THIS WHICH COULD KILL SOMEONE. HOPEFULLY GM RECOGNIZES THIS AND EITHER WORKS TO FIGURE OUT THE PROBLEM OR TAKE THE CAR BACK TO RUN EXTENSIVE TESTS. I GUESS A PROBLEM LIKE THIS ISN'T AN ISSUE UNTIL SOMEONE DIES...WHICH HAS ALREADY HAPPENED IN OTHER GM VEHICLES WITH SIMILAR STALLING ISSUES. IF YOU EXPERIENCE AN ISSUE LIKE THIS, PLEASE CONTACT GM CUSTOMER SERVICE AND DO AS I DID AND REFUSE TO TAKE THE CAR BACK. I'VE ONLY READ OF A COUPLE OTHER INSTANCES OF THIS ON THE NEW YUKON PLATFORM/BODYSTYLE (2015 AND NEWER). I CAN GUARANTEE THAT GM WILL BE SUED IF I TAKE THIS CAR BACK AND END UP IN AN ACCIDENT BECAUSE OF IT. I'M SURE THEY'LL DENY IT BECAUSE THERE ONCE AGAIN...WON'T BE ANY CODES TO TELL THEM THE CARE DIED, SO IT'D PROBABLY ME MY FAULT ANYWAYS.
Corrective Action:
I HAVE A 2017 YUKON XL DENALI. IT HAS 6K MILES. I PURCHASED IT NEW JUNE OF 2017.I WAS DRIVING THROUGH A PARKING LOT,WENT OVER A SPEED BUMP AT ABOUT 3 MPH AND THEN I NOTICE THE AC TURNED OFF.THEN I REALIZED THE RPM WAS AT 0 AND WHEN I PUSHED THE GAS PEDAL THERE WAS NO RESPONSE. THE ENGINE HAD STALLED OUT WHILE DRIVING. I TOOK THE CAR IN FOR SERVICE AND THEY WERE UNABLE TO REPLICATE THE ISSUE. THERE WERE NO CODES STORED ON A CAR I'M TOLD HAS ABOUT A BAZILLION COMPUTERS (IMAGINE THAT) AND THAT THERE WERE NO OTHER CUSTOMER COMPLAINTS OR "SERVICE BULLETINS" STATING IT WAS A KNOWN ISSUE. APPARENTLY IF YOUR GMC SERVICE DEPT CAN'T REPLICATE THE ISSUE...THE CAR IS OBVIOUSLY FINE. I TOLD THEM I'M NOT TAKING THE CAR BACK. THEY WOULD NOT ALLOW ME TO CONTINUE USING A LOANER NOR DID THEY HAVE A SIMILAR CAR EVEN AVAILABLE IF THEY WOULD. THEY TOLD ME TO CONTACT GM CUSTOMER SERVICE AND CREATE A CASE TO WHICH I DID. AT THIS TIME I'M STILL WAITING TO HEAR WHAT GM IS GOING TO DO BUT I'VE HAD TO PERSONALLY PAY FOR A CAR RENTAL BECAUSE I'M NOT WILLING TO DRIVE A CAR THAT HAS EXPERIENCED AND ISSUE AS DRASTIC AS THIS WHICH COULD KILL SOMEONE. HOPEFULLY GM RECOGNIZES THIS AND EITHER WORKS TO FIGURE OUT THE PROBLEM OR TAKE THE CAR BACK TO RUN EXTENSIVE TESTS. I GUESS A PROBLEM LIKE THIS ISN'T AN ISSUE UNTIL SOMEONE DIES...WHICH HAS ALREADY HAPPENED IN OTHER GM VEHICLES WITH SIMILAR STALLING ISSUES. IF YOU EXPERIENCE AN ISSUE LIKE THIS, PLEASE CONTACT GM CUSTOMER SERVICE AND DO AS I DID AND REFUSE TO TAKE THE CAR BACK. I'VE ONLY READ OF A COUPLE OTHER INSTANCES OF THIS ON THE NEW YUKON PLATFORM/BODYSTYLE (2015 AND NEWER). I CAN GUARANTEE THAT GM WILL BE SUED IF I TAKE THIS CAR BACK AND END UP IN AN ACCIDENT BECAUSE OF IT. I'M SURE THEY'LL DENY IT BECAUSE THERE ONCE AGAIN...WON'T BE ANY CODES TO TELL THEM THE CARE DIED, SO IT'D PROBABLY ME MY FAULT ANYWAYS.
Additional Notes:
I HAVE A 2017 YUKON XL DENALI. IT HAS 6K MILES. I PURCHASED IT NEW JUNE OF 2017.I WAS DRIVING THROUGH A PARKING LOT,WENT OVER A SPEED BUMP AT ABOUT 3 MPH AND THEN I NOTICE THE AC TURNED OFF.THEN I REALIZED THE RPM WAS AT 0 AND WHEN I PUSHED THE GAS PEDAL THERE WAS NO RESPONSE. THE ENGINE HAD STALLED OUT WHILE DRIVING. I TOOK THE CAR IN FOR SERVICE AND THEY WERE UNABLE TO REPLICATE THE ISSUE. THERE WERE NO CODES STORED ON A CAR I'M TOLD HAS ABOUT A BAZILLION COMPUTERS (IMAGINE THAT) AND THAT THERE WERE NO OTHER CUSTOMER COMPLAINTS OR "SERVICE BULLETINS" STATING IT WAS A KNOWN ISSUE. APPARENTLY IF YOUR GMC SERVICE DEPT CAN'T REPLICATE THE ISSUE...THE CAR IS OBVIOUSLY FINE. I TOLD THEM I'M NOT TAKING THE CAR BACK. THEY WOULD NOT ALLOW ME TO CONTINUE USING A LOANER NOR DID THEY HAVE A SIMILAR CAR EVEN AVAILABLE IF THEY WOULD. THEY TOLD ME TO CONTACT GM CUSTOMER SERVICE AND CREATE A CASE TO WHICH I DID. AT THIS TIME I'M STILL WAITING TO HEAR WHAT GM IS GOING TO DO BUT I'VE HAD TO PERSONALLY PAY FOR A CAR RENTAL BECAUSE I'M NOT WILLING TO DRIVE A CAR THAT HAS EXPERIENCED AND ISSUE AS DRASTIC AS THIS WHICH COULD KILL SOMEONE. HOPEFULLY GM RECOGNIZES THIS AND EITHER WORKS TO FIGURE OUT THE PROBLEM OR TAKE THE CAR BACK TO RUN EXTENSIVE TESTS. I GUESS A PROBLEM LIKE THIS ISN'T AN ISSUE UNTIL SOMEONE DIES...WHICH HAS ALREADY HAPPENED IN OTHER GM VEHICLES WITH SIMILAR STALLING ISSUES. IF YOU EXPERIENCE AN ISSUE LIKE THIS, PLEASE CONTACT GM CUSTOMER SERVICE AND DO AS I DID AND REFUSE TO TAKE THE CAR BACK. I'VE ONLY READ OF A COUPLE OTHER INSTANCES OF THIS ON THE NEW YUKON PLATFORM/BODYSTYLE (2015 AND NEWER). I CAN GUARANTEE THAT GM WILL BE SUED IF I TAKE THIS CAR BACK AND END UP IN AN ACCIDENT BECAUSE OF IT. I'M SURE THEY'LL DENY IT BECAUSE THERE ONCE AGAIN...WON'T BE ANY CODES TO TELL THEM THE CARE DIED, SO IT'D PROBABLY ME MY FAULT ANYWAYS.
Mfg Campaign: 11031722
Recall Date: Oct 4, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 GMC YUKON XL DENALI'S AIR CONDITIONER STARTED BLOWING HOT AIR AFTER APPROX. 30,000 MILES. THE DEALERSHIP INFORMED ME THAT I NEED A NEW AIR CONDITIONER CONDENSER AND THAT THE PART IS ON NATIONAL BACK ORDER. BASED ON MY ONLINE RESEARCH, THIS SEEMS TO BE A VERY COMMON ISSUE WITH GMC, CHEVY AND CADILLAC SUV'S/TRUCKS, SO WANTED TO MAKE SURE THAT MY COMPLAINT WAS ALSO LOGGED WITH THE MANY OTHERS.
Corrective Action:
MY 2016 GMC YUKON XL DENALI'S AIR CONDITIONER STARTED BLOWING HOT AIR AFTER APPROX. 30,000 MILES. THE DEALERSHIP INFORMED ME THAT I NEED A NEW AIR CONDITIONER CONDENSER AND THAT THE PART IS ON NATIONAL BACK ORDER. BASED ON MY ONLINE RESEARCH, THIS SEEMS TO BE A VERY COMMON ISSUE WITH GMC, CHEVY AND CADILLAC SUV'S/TRUCKS, SO WANTED TO MAKE SURE THAT MY COMPLAINT WAS ALSO LOGGED WITH THE MANY OTHERS.
Additional Notes:
MY 2016 GMC YUKON XL DENALI'S AIR CONDITIONER STARTED BLOWING HOT AIR AFTER APPROX. 30,000 MILES. THE DEALERSHIP INFORMED ME THAT I NEED A NEW AIR CONDITIONER CONDENSER AND THAT THE PART IS ON NATIONAL BACK ORDER. BASED ON MY ONLINE RESEARCH, THIS SEEMS TO BE A VERY COMMON ISSUE WITH GMC, CHEVY AND CADILLAC SUV'S/TRUCKS, SO WANTED TO MAKE SURE THAT MY COMPLAINT WAS ALSO LOGGED WITH THE MANY OTHERS.
Mfg Campaign: 10993747
Recall Date: Jun 7, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2016 GMC YUKON XL DENALI HAS AN INTERNAL ENGINE OIL LEAK THAT REQUIRES ME TO ADD ABOUT A QUART OF MOTOR OIL EVERY 2,000-3,000 MILES, WHICH EQUATES TO ABOUT 2-4 QUARTS OF OIL BETWEEN THE RECOMMENDED OIL CHANGE INTERVALS (EVERY 7,500 MILES). MY GMC DEALERSHIP HAS PERFORMED MULTIPLE OIL CONSUMPTION TESTS AND HAVE CONCLUDED THAT I HAVE AN INTERNAL ENGINE OIL LEAK, BUT AM WITHIN GMC'S OIL CONSUMPTION STANDARDS. SINCE I AM WITHIN GMC'S OIL CONSUMPTION STANDARDS, THEY CANNOT ADDRESS / REPAIR THE OIL LEAK. I AM FILING A COMPLAINT SINCE THIS MAY RESULT IN FUTURE ENGINE ISSUES / MALFUNCTION. AFTER RESEARCHING ONLINE, IT APPEARS THAT THERE ARE COUNTLESS OTHERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH GMC, CHEVY AND CADILLAC SUV'S / TRUCKS.
Corrective Action:
MY 2016 GMC YUKON XL DENALI HAS AN INTERNAL ENGINE OIL LEAK THAT REQUIRES ME TO ADD ABOUT A QUART OF MOTOR OIL EVERY 2,000-3,000 MILES, WHICH EQUATES TO ABOUT 2-4 QUARTS OF OIL BETWEEN THE RECOMMENDED OIL CHANGE INTERVALS (EVERY 7,500 MILES). MY GMC DEALERSHIP HAS PERFORMED MULTIPLE OIL CONSUMPTION TESTS AND HAVE CONCLUDED THAT I HAVE AN INTERNAL ENGINE OIL LEAK, BUT AM WITHIN GMC'S OIL CONSUMPTION STANDARDS. SINCE I AM WITHIN GMC'S OIL CONSUMPTION STANDARDS, THEY CANNOT ADDRESS / REPAIR THE OIL LEAK. I AM FILING A COMPLAINT SINCE THIS MAY RESULT IN FUTURE ENGINE ISSUES / MALFUNCTION. AFTER RESEARCHING ONLINE, IT APPEARS THAT THERE ARE COUNTLESS OTHERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH GMC, CHEVY AND CADILLAC SUV'S / TRUCKS.
Additional Notes:
MY 2016 GMC YUKON XL DENALI HAS AN INTERNAL ENGINE OIL LEAK THAT REQUIRES ME TO ADD ABOUT A QUART OF MOTOR OIL EVERY 2,000-3,000 MILES, WHICH EQUATES TO ABOUT 2-4 QUARTS OF OIL BETWEEN THE RECOMMENDED OIL CHANGE INTERVALS (EVERY 7,500 MILES). MY GMC DEALERSHIP HAS PERFORMED MULTIPLE OIL CONSUMPTION TESTS AND HAVE CONCLUDED THAT I HAVE AN INTERNAL ENGINE OIL LEAK, BUT AM WITHIN GMC'S OIL CONSUMPTION STANDARDS. SINCE I AM WITHIN GMC'S OIL CONSUMPTION STANDARDS, THEY CANNOT ADDRESS / REPAIR THE OIL LEAK. I AM FILING A COMPLAINT SINCE THIS MAY RESULT IN FUTURE ENGINE ISSUES / MALFUNCTION. AFTER RESEARCHING ONLINE, IT APPEARS THAT THERE ARE COUNTLESS OTHERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH GMC, CHEVY AND CADILLAC SUV'S / TRUCKS.
Mfg Campaign: 10993750
Recall Date: Jun 7, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE IS "BOOMING" AND HAS SEVERE "PRESSURE" IN THE CABIN AT SPEEDS RANGING FROM 38-45MPH. THE VEHICLE ALSO HAS A VERY ROUGH IDLE WHILE STOPPED IN DRIVE AND A SEVER VIBRATION AT THE SAME SPEEDS LISTED ABOVE. THE CABIN PRESSURE IS CAUSING HEADACHES FOR MY CHILDREN AS WELL AS NAUSEA. I AM PERSONALLY HAVING TO CLEAR THE PRESSURE FROM MY EARS ABOUT EVERY 5 MILES.
Corrective Action:
VEHICLE IS "BOOMING" AND HAS SEVERE "PRESSURE" IN THE CABIN AT SPEEDS RANGING FROM 38-45MPH. THE VEHICLE ALSO HAS A VERY ROUGH IDLE WHILE STOPPED IN DRIVE AND A SEVER VIBRATION AT THE SAME SPEEDS LISTED ABOVE. THE CABIN PRESSURE IS CAUSING HEADACHES FOR MY CHILDREN AS WELL AS NAUSEA. I AM PERSONALLY HAVING TO CLEAR THE PRESSURE FROM MY EARS ABOUT EVERY 5 MILES.
Additional Notes:
VEHICLE IS "BOOMING" AND HAS SEVERE "PRESSURE" IN THE CABIN AT SPEEDS RANGING FROM 38-45MPH. THE VEHICLE ALSO HAS A VERY ROUGH IDLE WHILE STOPPED IN DRIVE AND A SEVER VIBRATION AT THE SAME SPEEDS LISTED ABOVE. THE CABIN PRESSURE IS CAUSING HEADACHES FOR MY CHILDREN AS WELL AS NAUSEA. I AM PERSONALLY HAVING TO CLEAR THE PRESSURE FROM MY EARS ABOUT EVERY 5 MILES.
Mfg Campaign: 10954276
Recall Date: Feb 13, 2017
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