Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192209550
Recall Date: Mar 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
222 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down load. Brake pedal got stiff as a rock. Brakes started to lock up. Almost caused a collision, as the car would not stop
Corrective Action:
Driving down load. Brake pedal got stiff as a rock. Brakes started to lock up. Almost caused a collision, as the car would not stop
Additional Notes:
Driving down load. Brake pedal got stiff as a rock. Brakes started to lock up. Almost caused a collision, as the car would not stop
Mfg Campaign: 11418103
Recall Date: May 21, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I SHIFT IT FROM REVERSE TO DRIVE ON A VERY SLIGHT INCLINE, THE ENGINE WILL REV AND NOT ACCELERATE AFTER I INITIALLY START MOVING FORWARD. IT ACTUALLY ALMOST COMES TO A STOP BEFORE FINALLY ACCELERATING. IT HAS NOW STARTED DOING IT WHILE DRIVING AND STALLED IN THE HIGHWAY ON 2/13. I CARRIED IT LAST YEAR FOR THE SAME ISSUE, BUT THEY TOLD ME THEY COULDN'T DUPLICATE IT. TODAY, THEY TOLD ME THE SAME THING. THEY CAN'T EXPLAIN WHY IT STALLED IN THE MIDDLE OF THE ROAD. EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON AND ON-STAR TOLD ME TO CARRY IT TO A DEALER. THE SERVICE TECH GUY ALSO TOLD ME THAT MY VEHICLE HAD 67,000 MILES ON IT. IT HAS LESS THAN 30,000 (NOT SURE ON THE EXACT NUMBER SINCE IT IS STILL AT THE DEALERSHIP.) IT IS NO LONGER SAFE TO DRIVE, BUT SINCE THEY CANNOT DUPLICATE IT, THEY AREN'T EVEN GOING TO INVESTIGATE IT FURTHER.
Corrective Action:
WHEN I SHIFT IT FROM REVERSE TO DRIVE ON A VERY SLIGHT INCLINE, THE ENGINE WILL REV AND NOT ACCELERATE AFTER I INITIALLY START MOVING FORWARD. IT ACTUALLY ALMOST COMES TO A STOP BEFORE FINALLY ACCELERATING. IT HAS NOW STARTED DOING IT WHILE DRIVING AND STALLED IN THE HIGHWAY ON 2/13. I CARRIED IT LAST YEAR FOR THE SAME ISSUE, BUT THEY TOLD ME THEY COULDN'T DUPLICATE IT. TODAY, THEY TOLD ME THE SAME THING. THEY CAN'T EXPLAIN WHY IT STALLED IN THE MIDDLE OF THE ROAD. EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON AND ON-STAR TOLD ME TO CARRY IT TO A DEALER. THE SERVICE TECH GUY ALSO TOLD ME THAT MY VEHICLE HAD 67,000 MILES ON IT. IT HAS LESS THAN 30,000 (NOT SURE ON THE EXACT NUMBER SINCE IT IS STILL AT THE DEALERSHIP.) IT IS NO LONGER SAFE TO DRIVE, BUT SINCE THEY CANNOT DUPLICATE IT, THEY AREN'T EVEN GOING TO INVESTIGATE IT FURTHER.
Additional Notes:
WHEN I SHIFT IT FROM REVERSE TO DRIVE ON A VERY SLIGHT INCLINE, THE ENGINE WILL REV AND NOT ACCELERATE AFTER I INITIALLY START MOVING FORWARD. IT ACTUALLY ALMOST COMES TO A STOP BEFORE FINALLY ACCELERATING. IT HAS NOW STARTED DOING IT WHILE DRIVING AND STALLED IN THE HIGHWAY ON 2/13. I CARRIED IT LAST YEAR FOR THE SAME ISSUE, BUT THEY TOLD ME THEY COULDN'T DUPLICATE IT. TODAY, THEY TOLD ME THE SAME THING. THEY CAN'T EXPLAIN WHY IT STALLED IN THE MIDDLE OF THE ROAD. EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON AND ON-STAR TOLD ME TO CARRY IT TO A DEALER. THE SERVICE TECH GUY ALSO TOLD ME THAT MY VEHICLE HAD 67,000 MILES ON IT. IT HAS LESS THAN 30,000 (NOT SURE ON THE EXACT NUMBER SINCE IT IS STILL AT THE DEALERSHIP.) IT IS NO LONGER SAFE TO DRIVE, BUT SINCE THEY CANNOT DUPLICATE IT, THEY AREN'T EVEN GOING TO INVESTIGATE IT FURTHER.
Mfg Campaign: 11396389
Recall Date: Feb 15, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT THE TERRAIN IN NOV 22ND 2020 AT COVINA CHEVROLET, CALIFORNIA. ON NOV 25TH WANTED TO RESTORE THE CAR STEREO BECAUSE THE SETTINGS WOULD NOT DELETE DATA SAVED AND IT WOULDN'T CONNECT TO MY IPHONE VIA USB. SO I DECIDED TO DISCONNECT THE POSTS FROM THE BATTERY TERMINALS FOR 30 MINUTES. CONNECT BACK THE POSTS TO BATTERY AND CHECK IF THAT DELETE EVERYTHING AND IT DID BUT IT STILL WOULDN'T CONNECT TO MY IPHONE. THAT'S WHEN I NOTICED THAT SRS AND SERVICE ESC MESSAGE CAME ON. THE ABS, AIRBAGS AND STABILITY LIGHTS WERE ON, TURN OFF THE VEHICLE AND TURN IT BACK ON AND DIDN'T FIX THE ISSUE. I MADE A REPAIR SCHEDULE WHERE I BOUGHT THE VEHICLE AND TILL THIS DAY DEC 13TH THEY HAVEN'T FIXED THE ISSUE OR THEIR NOT EVEN TRYING. SERVICE ADVISOR ADVISE ME THAT THEY ARE GETTING IN TOUCH WITH A FIELD GM ENGINEER THAT WAS A WEEK AGO. I'M THINKING ITS JUST THE COMPUTER THAT IS FROZEN A MALFUNCTION ABS MODULE CONTROLLER OR A FUSES OR A RELAYS BECAUSE I DROVE THE VEHICLE TO THE DEALER AND HAD NO ISSUE. I LIVE IN OXNARD, CALIFORNIA AND ITS ABOUT 1HR 30MIN FROM THE DEALER. I'M STILL HOPING THAT THEY CAN FIX THE ISSUE BECAUSE I REALLY LIKE THIS VEHICLE. PLEASE HELP GM!!
Corrective Action:
BOUGHT THE TERRAIN IN NOV 22ND 2020 AT COVINA CHEVROLET, CALIFORNIA. ON NOV 25TH WANTED TO RESTORE THE CAR STEREO BECAUSE THE SETTINGS WOULD NOT DELETE DATA SAVED AND IT WOULDN'T CONNECT TO MY IPHONE VIA USB. SO I DECIDED TO DISCONNECT THE POSTS FROM THE BATTERY TERMINALS FOR 30 MINUTES. CONNECT BACK THE POSTS TO BATTERY AND CHECK IF THAT DELETE EVERYTHING AND IT DID BUT IT STILL WOULDN'T CONNECT TO MY IPHONE. THAT'S WHEN I NOTICED THAT SRS AND SERVICE ESC MESSAGE CAME ON. THE ABS, AIRBAGS AND STABILITY LIGHTS WERE ON, TURN OFF THE VEHICLE AND TURN IT BACK ON AND DIDN'T FIX THE ISSUE. I MADE A REPAIR SCHEDULE WHERE I BOUGHT THE VEHICLE AND TILL THIS DAY DEC 13TH THEY HAVEN'T FIXED THE ISSUE OR THEIR NOT EVEN TRYING. SERVICE ADVISOR ADVISE ME THAT THEY ARE GETTING IN TOUCH WITH A FIELD GM ENGINEER THAT WAS A WEEK AGO. I'M THINKING ITS JUST THE COMPUTER THAT IS FROZEN A MALFUNCTION ABS MODULE CONTROLLER OR A FUSES OR A RELAYS BECAUSE I DROVE THE VEHICLE TO THE DEALER AND HAD NO ISSUE. I LIVE IN OXNARD, CALIFORNIA AND ITS ABOUT 1HR 30MIN FROM THE DEALER. I'M STILL HOPING THAT THEY CAN FIX THE ISSUE BECAUSE I REALLY LIKE THIS VEHICLE. PLEASE HELP GM!!
Additional Notes:
BOUGHT THE TERRAIN IN NOV 22ND 2020 AT COVINA CHEVROLET, CALIFORNIA. ON NOV 25TH WANTED TO RESTORE THE CAR STEREO BECAUSE THE SETTINGS WOULD NOT DELETE DATA SAVED AND IT WOULDN'T CONNECT TO MY IPHONE VIA USB. SO I DECIDED TO DISCONNECT THE POSTS FROM THE BATTERY TERMINALS FOR 30 MINUTES. CONNECT BACK THE POSTS TO BATTERY AND CHECK IF THAT DELETE EVERYTHING AND IT DID BUT IT STILL WOULDN'T CONNECT TO MY IPHONE. THAT'S WHEN I NOTICED THAT SRS AND SERVICE ESC MESSAGE CAME ON. THE ABS, AIRBAGS AND STABILITY LIGHTS WERE ON, TURN OFF THE VEHICLE AND TURN IT BACK ON AND DIDN'T FIX THE ISSUE. I MADE A REPAIR SCHEDULE WHERE I BOUGHT THE VEHICLE AND TILL THIS DAY DEC 13TH THEY HAVEN'T FIXED THE ISSUE OR THEIR NOT EVEN TRYING. SERVICE ADVISOR ADVISE ME THAT THEY ARE GETTING IN TOUCH WITH A FIELD GM ENGINEER THAT WAS A WEEK AGO. I'M THINKING ITS JUST THE COMPUTER THAT IS FROZEN A MALFUNCTION ABS MODULE CONTROLLER OR A FUSES OR A RELAYS BECAUSE I DROVE THE VEHICLE TO THE DEALER AND HAD NO ISSUE. I LIVE IN OXNARD, CALIFORNIA AND ITS ABOUT 1HR 30MIN FROM THE DEALER. I'M STILL HOPING THAT THEY CAN FIX THE ISSUE BECAUSE I REALLY LIKE THIS VEHICLE. PLEASE HELP GM!!
Mfg Campaign: 11383273
Recall Date: Dec 14, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AIR CONDITION WAS ACTIVATED, THERE WAS AN ABNORMAL CHEMICAL BURNING ODOR COMING THROUGH THE VENTS, CAUSING HE AND HIS WIFE TO GET HEADACHES. THE VEHICLE WAS TAKEN TO MEADOWLAND OF CARMEL GMC (1952 US-6, CARMEL HAMLET, NY 10512) HOWEVER, WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST PURCHASED AND THE ODOR WAS FIRST EXPERIENCED, THE DEALER REFUSED TO REPLACED THE VEHICLE WITH ANOTHER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AIR CONDITION WAS ACTIVATED, THERE WAS AN ABNORMAL CHEMICAL BURNING ODOR COMING THROUGH THE VENTS, CAUSING HE AND HIS WIFE TO GET HEADACHES. THE VEHICLE WAS TAKEN TO MEADOWLAND OF CARMEL GMC (1952 US-6, CARMEL HAMLET, NY 10512) HOWEVER, WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST PURCHASED AND THE ODOR WAS FIRST EXPERIENCED, THE DEALER REFUSED TO REPLACED THE VEHICLE WITH ANOTHER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AIR CONDITION WAS ACTIVATED, THERE WAS AN ABNORMAL CHEMICAL BURNING ODOR COMING THROUGH THE VENTS, CAUSING HE AND HIS WIFE TO GET HEADACHES. THE VEHICLE WAS TAKEN TO MEADOWLAND OF CARMEL GMC (1952 US-6, CARMEL HAMLET, NY 10512) HOWEVER, WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST PURCHASED AND THE ODOR WAS FIRST EXPERIENCED, THE DEALER REFUSED TO REPLACED THE VEHICLE WITH ANOTHER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11374242
Recall Date: Nov 12, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Corrective Action:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Additional Notes:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Mfg Campaign: 11361931
Recall Date: Sep 30, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Corrective Action:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Additional Notes:
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Mfg Campaign: 11361931
Recall Date: Sep 30, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON FEBRUARY 9TH, DRIVING HOME ON A ROUGH HIGHWAY, MY SERVICE ESC, ABS, TRACTION CONTROL AND CHECK ENGINE LIGHT (FLASHING) CAME ON. I IMMEDIATELY PULLED OVER, FREAKING OUT. SHUT MY CAR OFF CAUSE I HAD NO CLUE WHAT TO DO. SAT FOR A FEW MINUTES, COLLECTING MYSELF AND TURNED IT BACK ON. ALL LIGHTS WERE GONE, SO I DECIDED TO CONTINUE THE DRIVE HOME. TOOK MY CAR INTO THE DEALER THE FOLLOWING DAY, FOUND CODE P0300 STORED IN HISTORY. THEY DID AN UPDATE, AND HOPED THAT WOULD SOLVE MY ISSUE. ALAS, IT DID NOT. THIS SAME ISSUE HAS HAPPENED AT LEAST 6 TIMES NOW. THE 5TH TIME, AGAIN, ON A SMOOTH HIGHWAY, I COMPLETELY BROKE DOWN AND HAD TO BE TOWED! IT HAS NOW BEEN SITTING AT THE DEALER FOR TWO WEEKS (SINCE JULY 31ST) WHILE THEY TRY AND DIAGNOSE THE ISSUE.
Corrective Action:
ON FEBRUARY 9TH, DRIVING HOME ON A ROUGH HIGHWAY, MY SERVICE ESC, ABS, TRACTION CONTROL AND CHECK ENGINE LIGHT (FLASHING) CAME ON. I IMMEDIATELY PULLED OVER, FREAKING OUT. SHUT MY CAR OFF CAUSE I HAD NO CLUE WHAT TO DO. SAT FOR A FEW MINUTES, COLLECTING MYSELF AND TURNED IT BACK ON. ALL LIGHTS WERE GONE, SO I DECIDED TO CONTINUE THE DRIVE HOME. TOOK MY CAR INTO THE DEALER THE FOLLOWING DAY, FOUND CODE P0300 STORED IN HISTORY. THEY DID AN UPDATE, AND HOPED THAT WOULD SOLVE MY ISSUE. ALAS, IT DID NOT. THIS SAME ISSUE HAS HAPPENED AT LEAST 6 TIMES NOW. THE 5TH TIME, AGAIN, ON A SMOOTH HIGHWAY, I COMPLETELY BROKE DOWN AND HAD TO BE TOWED! IT HAS NOW BEEN SITTING AT THE DEALER FOR TWO WEEKS (SINCE JULY 31ST) WHILE THEY TRY AND DIAGNOSE THE ISSUE.
Additional Notes:
ON FEBRUARY 9TH, DRIVING HOME ON A ROUGH HIGHWAY, MY SERVICE ESC, ABS, TRACTION CONTROL AND CHECK ENGINE LIGHT (FLASHING) CAME ON. I IMMEDIATELY PULLED OVER, FREAKING OUT. SHUT MY CAR OFF CAUSE I HAD NO CLUE WHAT TO DO. SAT FOR A FEW MINUTES, COLLECTING MYSELF AND TURNED IT BACK ON. ALL LIGHTS WERE GONE, SO I DECIDED TO CONTINUE THE DRIVE HOME. TOOK MY CAR INTO THE DEALER THE FOLLOWING DAY, FOUND CODE P0300 STORED IN HISTORY. THEY DID AN UPDATE, AND HOPED THAT WOULD SOLVE MY ISSUE. ALAS, IT DID NOT. THIS SAME ISSUE HAS HAPPENED AT LEAST 6 TIMES NOW. THE 5TH TIME, AGAIN, ON A SMOOTH HIGHWAY, I COMPLETELY BROKE DOWN AND HAD TO BE TOWED! IT HAS NOW BEEN SITTING AT THE DEALER FOR TWO WEEKS (SINCE JULY 31ST) WHILE THEY TRY AND DIAGNOSE THE ISSUE.
Mfg Campaign: 11349201
Recall Date: Aug 14, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Corrective Action:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Additional Notes:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Mfg Campaign: 11348999
Recall Date: Aug 13, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Corrective Action:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Additional Notes:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Mfg Campaign: 11348999
Recall Date: Aug 13, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Corrective Action:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Additional Notes:
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Mfg Campaign: 11348999
Recall Date: Aug 13, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED WHILE REVERSING THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE TRANSMISSION ALSO SHIFTED INTO PARK AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL BUICK GMC LOCATED AT 2150 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD BE SENT OUT TO DIAGNOSE THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 551,001.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED WHILE REVERSING THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE TRANSMISSION ALSO SHIFTED INTO PARK AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL BUICK GMC LOCATED AT 2150 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD BE SENT OUT TO DIAGNOSE THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 551,001.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED WHILE REVERSING THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE TRANSMISSION ALSO SHIFTED INTO PARK AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL BUICK GMC LOCATED AT 2150 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD BE SENT OUT TO DIAGNOSE THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 551,001.
Mfg Campaign: 11311167
Recall Date: Feb 24, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHEN AGGRESSIVELY ACCELERATING TO MERGE OR PASS ANOTHER DRIVER, THE 2.0T ENGINE PAIRED WITH AN AWD PLATFORM WILL LOOSE POWER AND 3 SENSOR LIGHTS WILL FLASH AND ILLUMINATE TRACTION CONTROL, AWD AND CHECK ENGINE INDICATING A CYLINDER MISFIRE. EVENT OCCURRED FIRST AT 2000 MILES AND VEHICLES SERVICED AT DEALERSHIP AND SECOND EVENT OCCURRED AT 4500 MILES AND RETURNED TO ORIGINAL DEALERSHIP WHERE PURCHASED.
Corrective Action:
WHEN AGGRESSIVELY ACCELERATING TO MERGE OR PASS ANOTHER DRIVER, THE 2.0T ENGINE PAIRED WITH AN AWD PLATFORM WILL LOOSE POWER AND 3 SENSOR LIGHTS WILL FLASH AND ILLUMINATE TRACTION CONTROL, AWD AND CHECK ENGINE INDICATING A CYLINDER MISFIRE. EVENT OCCURRED FIRST AT 2000 MILES AND VEHICLES SERVICED AT DEALERSHIP AND SECOND EVENT OCCURRED AT 4500 MILES AND RETURNED TO ORIGINAL DEALERSHIP WHERE PURCHASED.
Additional Notes:
WHEN AGGRESSIVELY ACCELERATING TO MERGE OR PASS ANOTHER DRIVER, THE 2.0T ENGINE PAIRED WITH AN AWD PLATFORM WILL LOOSE POWER AND 3 SENSOR LIGHTS WILL FLASH AND ILLUMINATE TRACTION CONTROL, AWD AND CHECK ENGINE INDICATING A CYLINDER MISFIRE. EVENT OCCURRED FIRST AT 2000 MILES AND VEHICLES SERVICED AT DEALERSHIP AND SECOND EVENT OCCURRED AT 4500 MILES AND RETURNED TO ORIGINAL DEALERSHIP WHERE PURCHASED.
Mfg Campaign: 11310806
Recall Date: Feb 22, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING, THE TRANSMISSION KEPT SLIPPING BETWEEN SECOND AND THIRD GEAR AND A GRINDING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO PERUZZI BUICK GMC (156 LINCOLN AVE, FAIRLESS HILLS, PA 19030, (866) 526-8445) WHERE THE COMPUTER WAS REPROGRAMMED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH AND THE ENGINE WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BECAUSE THE TRANSMISSION CONTINUED TO SLIP. THE DEALER REPLACED THE 02 SENSOR, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING, THE TRANSMISSION KEPT SLIPPING BETWEEN SECOND AND THIRD GEAR AND A GRINDING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO PERUZZI BUICK GMC (156 LINCOLN AVE, FAIRLESS HILLS, PA 19030, (866) 526-8445) WHERE THE COMPUTER WAS REPROGRAMMED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH AND THE ENGINE WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BECAUSE THE TRANSMISSION CONTINUED TO SLIP. THE DEALER REPLACED THE 02 SENSOR, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING, THE TRANSMISSION KEPT SLIPPING BETWEEN SECOND AND THIRD GEAR AND A GRINDING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO PERUZZI BUICK GMC (156 LINCOLN AVE, FAIRLESS HILLS, PA 19030, (866) 526-8445) WHERE THE COMPUTER WAS REPROGRAMMED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH AND THE ENGINE WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BECAUSE THE TRANSMISSION CONTINUED TO SLIP. THE DEALER REPLACED THE 02 SENSOR, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11280304
Recall Date: Nov 15, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Corrective Action:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Additional Notes:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Mfg Campaign: 11268428
Recall Date: Oct 15, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Corrective Action:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Additional Notes:
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Mfg Campaign: 11268428
Recall Date: Oct 15, 2019
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.
Mfg Campaign: 11267945
Recall Date: Oct 11, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Mfg Campaign: 11245016
Recall Date: Aug 19, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40-70 MPH, THE VEHICLE LOST POWER AND INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO SHAMALEY BUICK GMC (LOCATED AT 955 CROCKETT ST, EL PASO, TX 79922, (915) 231-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON FOUR SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95389790118. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS INVALID.
Mfg Campaign: 11245016
Recall Date: Aug 19, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON OR ABOUT MAY 22ND, I LEASED A NEW GMC TERRAIN FROM LAMBERT GMC IN CUYAHOGA FALLS, OHIO. ON JULY 2 WITH LESS THAN 1900 MILES ON THE VEHICLE, THE TRANSMISSION GAVE OUT ENACTING FULL EMERGENCY BRAKING SYSTEM IN THE MIDDLE OF A 4 LANE ROAD CREATING A DANGEROUS SITUATION. THE VEHICLE WOULD NOT DRIVE OR ENGAGE IN ANY GEAR. VEHICLE WAS TOWED TO RON MARHOFER IN NORTH CANTON OHIO. FINALLY AFTER A WEEK DELAY ON 7/8 I RECEIVED A CALL THAT THE VALUE CASE WAS DAMAGED FROM MANUFACTURING. AS OF THIS COMPLAINT, NO RESOLVE TO THE REPAIR. I AM REQUESTING/DEMANDING UNDER GOOD FAITH THAT GM PURCHASE THE VEHICLE BACK.
Corrective Action:
ON OR ABOUT MAY 22ND, I LEASED A NEW GMC TERRAIN FROM LAMBERT GMC IN CUYAHOGA FALLS, OHIO. ON JULY 2 WITH LESS THAN 1900 MILES ON THE VEHICLE, THE TRANSMISSION GAVE OUT ENACTING FULL EMERGENCY BRAKING SYSTEM IN THE MIDDLE OF A 4 LANE ROAD CREATING A DANGEROUS SITUATION. THE VEHICLE WOULD NOT DRIVE OR ENGAGE IN ANY GEAR. VEHICLE WAS TOWED TO RON MARHOFER IN NORTH CANTON OHIO. FINALLY AFTER A WEEK DELAY ON 7/8 I RECEIVED A CALL THAT THE VALUE CASE WAS DAMAGED FROM MANUFACTURING. AS OF THIS COMPLAINT, NO RESOLVE TO THE REPAIR. I AM REQUESTING/DEMANDING UNDER GOOD FAITH THAT GM PURCHASE THE VEHICLE BACK.
Additional Notes:
ON OR ABOUT MAY 22ND, I LEASED A NEW GMC TERRAIN FROM LAMBERT GMC IN CUYAHOGA FALLS, OHIO. ON JULY 2 WITH LESS THAN 1900 MILES ON THE VEHICLE, THE TRANSMISSION GAVE OUT ENACTING FULL EMERGENCY BRAKING SYSTEM IN THE MIDDLE OF A 4 LANE ROAD CREATING A DANGEROUS SITUATION. THE VEHICLE WOULD NOT DRIVE OR ENGAGE IN ANY GEAR. VEHICLE WAS TOWED TO RON MARHOFER IN NORTH CANTON OHIO. FINALLY AFTER A WEEK DELAY ON 7/8 I RECEIVED A CALL THAT THE VALUE CASE WAS DAMAGED FROM MANUFACTURING. AS OF THIS COMPLAINT, NO RESOLVE TO THE REPAIR. I AM REQUESTING/DEMANDING UNDER GOOD FAITH THAT GM PURCHASE THE VEHICLE BACK.
Mfg Campaign: 11240528
Recall Date: Jul 30, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS PURCHASED ON JUNE 22, 2019, WITH 19 MILES ON THE ODOMETER AND HAD 1102 MILES ON IT WHEN THE INCIDENT OCCURRED. ON 19 JULY, 2019 MY WIFE AND I WERE DRIVING ON INTERSTATE 95 NEAR THE ROCKY MOUNT EXIT WHEN I PULLED INTO THE PASSING LANE TO GO AROUND SLOWER TRAFFIC (APPROXIMATELY 70 MPH). UPON PRESSING THE ACCELERATOR THE ENGINE RPM INCREASED, BUT THE VEHICLE'S SPEED DID NOT. ALMOST IMMEDIATELY THE VEHICLE EXPERIENCED A VIOLENT SURGE (TO THE EXTENT THAT I THOUGHT I HAD BEEN REAR-ENDED) AND THE VEHICLE ACCELERATED. AT THIS POINT, WE WERE STARTLED, AND CONTINUED UNTIL EXITING NC HWY 13 WITH NO FURTHER INCIDENT OTHER THAN THE CRUISE CONTROL BECOMING INOPERATIVE AFTER THE INITIAL INCIDENT. UPON ARRIVING AT THE OUTSKIRTS OF GREENVILLE, NC WE ENCOUNTERED A RED LIGHT AND HAD TO STOP. UPON PRESSING THE ACCELERATOR, THE ENGINE RPM ONCE AGAIN INCREASED AND ANOTHER VIOLENT SURGE WAS EXPERIENCED. AT THAT POINT, WE ENTERED A GAS STATION AND CALLED ONSTAR FOR ROADSIDE ASSISTANCE. THE CAR WAS SUBSEQUENTLY TOWED TO A LOCAL DEALERSHIP (BROWN & WOOD GMC) WHERE THE ON-DUTY MECHANIC DUPLICATED THE UNSAFE CONDITION. DEALERSHIP STATED THAT THEY DID NOT KNOW WHAT WAS WRONG BECAUSE THE VEHICLE WAS SO NEW, AND THEY COULD NOT CONTACT CORPORATE UNTIL MONDAY (JULY 22). I RETURNED TO THE DEALERSHIP SATURDAY (JUL 20) TO GET A STATUS AND MAKE ARRANGEMENTS FOR A LOANER VEHICLE AND WAS INFORMED BY THE SERVICE ADVISOR THAT THE ISSUE WAS WITH THE VEHICLE WAS EVEN WORSE THAN THE DAY BEFORE - I DID NOT INQUIRE AS TO WHAT THAT MEANT BECAUSE IT WAS PRETTY UNSAFE AND SCARY TO EXPERIENCE IT THE DAY BEFORE. I WAS NOTIFIED YESTERDAY BY THE DEALERSHIP THAT THE ISSUE IS A VALVE BODY, BUT THAT THEY DID NOT KNOW HOW LONG IT WOULD TAKE TO RECEIVE THE PART.
Corrective Action:
THE VEHICLE WAS PURCHASED ON JUNE 22, 2019, WITH 19 MILES ON THE ODOMETER AND HAD 1102 MILES ON IT WHEN THE INCIDENT OCCURRED. ON 19 JULY, 2019 MY WIFE AND I WERE DRIVING ON INTERSTATE 95 NEAR THE ROCKY MOUNT EXIT WHEN I PULLED INTO THE PASSING LANE TO GO AROUND SLOWER TRAFFIC (APPROXIMATELY 70 MPH). UPON PRESSING THE ACCELERATOR THE ENGINE RPM INCREASED, BUT THE VEHICLE'S SPEED DID NOT. ALMOST IMMEDIATELY THE VEHICLE EXPERIENCED A VIOLENT SURGE (TO THE EXTENT THAT I THOUGHT I HAD BEEN REAR-ENDED) AND THE VEHICLE ACCELERATED. AT THIS POINT, WE WERE STARTLED, AND CONTINUED UNTIL EXITING NC HWY 13 WITH NO FURTHER INCIDENT OTHER THAN THE CRUISE CONTROL BECOMING INOPERATIVE AFTER THE INITIAL INCIDENT. UPON ARRIVING AT THE OUTSKIRTS OF GREENVILLE, NC WE ENCOUNTERED A RED LIGHT AND HAD TO STOP. UPON PRESSING THE ACCELERATOR, THE ENGINE RPM ONCE AGAIN INCREASED AND ANOTHER VIOLENT SURGE WAS EXPERIENCED. AT THAT POINT, WE ENTERED A GAS STATION AND CALLED ONSTAR FOR ROADSIDE ASSISTANCE. THE CAR WAS SUBSEQUENTLY TOWED TO A LOCAL DEALERSHIP (BROWN & WOOD GMC) WHERE THE ON-DUTY MECHANIC DUPLICATED THE UNSAFE CONDITION. DEALERSHIP STATED THAT THEY DID NOT KNOW WHAT WAS WRONG BECAUSE THE VEHICLE WAS SO NEW, AND THEY COULD NOT CONTACT CORPORATE UNTIL MONDAY (JULY 22). I RETURNED TO THE DEALERSHIP SATURDAY (JUL 20) TO GET A STATUS AND MAKE ARRANGEMENTS FOR A LOANER VEHICLE AND WAS INFORMED BY THE SERVICE ADVISOR THAT THE ISSUE WAS WITH THE VEHICLE WAS EVEN WORSE THAN THE DAY BEFORE - I DID NOT INQUIRE AS TO WHAT THAT MEANT BECAUSE IT WAS PRETTY UNSAFE AND SCARY TO EXPERIENCE IT THE DAY BEFORE. I WAS NOTIFIED YESTERDAY BY THE DEALERSHIP THAT THE ISSUE IS A VALVE BODY, BUT THAT THEY DID NOT KNOW HOW LONG IT WOULD TAKE TO RECEIVE THE PART.
Additional Notes:
THE VEHICLE WAS PURCHASED ON JUNE 22, 2019, WITH 19 MILES ON THE ODOMETER AND HAD 1102 MILES ON IT WHEN THE INCIDENT OCCURRED. ON 19 JULY, 2019 MY WIFE AND I WERE DRIVING ON INTERSTATE 95 NEAR THE ROCKY MOUNT EXIT WHEN I PULLED INTO THE PASSING LANE TO GO AROUND SLOWER TRAFFIC (APPROXIMATELY 70 MPH). UPON PRESSING THE ACCELERATOR THE ENGINE RPM INCREASED, BUT THE VEHICLE'S SPEED DID NOT. ALMOST IMMEDIATELY THE VEHICLE EXPERIENCED A VIOLENT SURGE (TO THE EXTENT THAT I THOUGHT I HAD BEEN REAR-ENDED) AND THE VEHICLE ACCELERATED. AT THIS POINT, WE WERE STARTLED, AND CONTINUED UNTIL EXITING NC HWY 13 WITH NO FURTHER INCIDENT OTHER THAN THE CRUISE CONTROL BECOMING INOPERATIVE AFTER THE INITIAL INCIDENT. UPON ARRIVING AT THE OUTSKIRTS OF GREENVILLE, NC WE ENCOUNTERED A RED LIGHT AND HAD TO STOP. UPON PRESSING THE ACCELERATOR, THE ENGINE RPM ONCE AGAIN INCREASED AND ANOTHER VIOLENT SURGE WAS EXPERIENCED. AT THAT POINT, WE ENTERED A GAS STATION AND CALLED ONSTAR FOR ROADSIDE ASSISTANCE. THE CAR WAS SUBSEQUENTLY TOWED TO A LOCAL DEALERSHIP (BROWN & WOOD GMC) WHERE THE ON-DUTY MECHANIC DUPLICATED THE UNSAFE CONDITION. DEALERSHIP STATED THAT THEY DID NOT KNOW WHAT WAS WRONG BECAUSE THE VEHICLE WAS SO NEW, AND THEY COULD NOT CONTACT CORPORATE UNTIL MONDAY (JULY 22). I RETURNED TO THE DEALERSHIP SATURDAY (JUL 20) TO GET A STATUS AND MAKE ARRANGEMENTS FOR A LOANER VEHICLE AND WAS INFORMED BY THE SERVICE ADVISOR THAT THE ISSUE WAS WITH THE VEHICLE WAS EVEN WORSE THAN THE DAY BEFORE - I DID NOT INQUIRE AS TO WHAT THAT MEANT BECAUSE IT WAS PRETTY UNSAFE AND SCARY TO EXPERIENCE IT THE DAY BEFORE. I WAS NOTIFIED YESTERDAY BY THE DEALERSHIP THAT THE ISSUE IS A VALVE BODY, BUT THAT THEY DID NOT KNOW HOW LONG IT WOULD TAKE TO RECEIVE THE PART.
Mfg Campaign: 11234113
Recall Date: Jul 23, 2019
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