Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 GMC Terrain vehicles. The sensing diagnostic module (SDM) that senses a crash and deploys the necessary air bags may not power down correctly when the vehicle is shut off, causing it to be inoperative when the vehicle is restarted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18179
Recall Date: May 24, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
283 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is allowing me to drive without the key fob. I've drove two hours away from my house where my key fob was. It allows me to shut off the vehicle. Vehicle says ' no remote detected. Press Brake to restart. This is the 3rd incident. This is definitely a safty issue. Someone can take my car 2 hours or so from my residence.
Corrective Action:
My car is allowing me to drive without the key fob. I've drove two hours away from my house where my key fob was. It allows me to shut off the vehicle. Vehicle says ' no remote detected. Press Brake to restart. This is the 3rd incident. This is definitely a safty issue. Someone can take my car 2 hours or so from my residence.
Additional Notes:
My car is allowing me to drive without the key fob. I've drove two hours away from my house where my key fob was. It allows me to shut off the vehicle. Vehicle says ' no remote detected. Press Brake to restart. This is the 3rd incident. This is definitely a safty issue. Someone can take my car 2 hours or so from my residence.
Mfg Campaign: 11638594
Recall Date: Jan 26, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was slowing down to turn and I couldn't push my brake pedal down it completely locked up. If I wasn't already slowing down I would've hit a power pole and potentially lost my life. My ABS light never came on and it's still not on. After I got parked and shut my car off the check engine light came on.
Corrective Action:
I was slowing down to turn and I couldn't push my brake pedal down it completely locked up. If I wasn't already slowing down I would've hit a power pole and potentially lost my life. My ABS light never came on and it's still not on. After I got parked and shut my car off the check engine light came on.
Additional Notes:
I was slowing down to turn and I couldn't push my brake pedal down it completely locked up. If I wasn't already slowing down I would've hit a power pole and potentially lost my life. My ABS light never came on and it's still not on. After I got parked and shut my car off the check engine light came on.
Mfg Campaign: 11638157
Recall Date: Jan 23, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Faulty Brake Vacuum Pump triggered my brake to get stuck while I was driving ended on the side of the express way to avoid traffic and prevent a crash.
Corrective Action:
Faulty Brake Vacuum Pump triggered my brake to get stuck while I was driving ended on the side of the express way to avoid traffic and prevent a crash.
Additional Notes:
Faulty Brake Vacuum Pump triggered my brake to get stuck while I was driving ended on the side of the express way to avoid traffic and prevent a crash.
Mfg Campaign: 11633346
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Corrective Action:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Additional Notes:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Mfg Campaign: 11633068
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Corrective Action:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Additional Notes:
I got my car out of the shop a week ago for my brakes the car was in the shop for a month and this past weekend my car is doing the same exact thing a week later I was on I 75 also hit a semi truck
Mfg Campaign: 11633068
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Mfg Campaign: 11633081
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated while driving 40-45 MPH, the vehicle started coasting and stopped unintendedly. The contact stated that the vehicle drove for a while and then coasted and stopped. The message that the “Engine Power Reduced” was displayed. The contact stated that the brake system warning light was also illuminated. The vehicle was towed to an independent mechanic who determined that the camshaft had disintegrated into the engine. The mechanic informed the contact the vehicle was unrepairable. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.
Mfg Campaign: 11633081
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The strike plate on my rear driver door fell off. The plate and bolts are in perfect condition but the backing is gone. Multiple body shops have attempted to locate the backing, which is somewhere between the interior and exterior metal body pieces, and gave been unable to. Every body shop I've taken it to also says that they have never seen anything like this happen before. They are reluctant to fix it because that would mean cutting through the body to replace the backing for the strike plate then welding, sanding, and painting in the area they cut and they worry about the integrity of the striker and functionality of it as well, as they've never had to do a repair like this before. One of the body shops was also a certified GM repair shop at the dealership from which the car was purchased and even they have said the same as the others. They also encouraged me to report this to the NHTSA and GM as well because they've never seen it happen or heard of it happening and they are concerned because it is a safety issue. I know that there is a similar recall on some newer GMC Terrains and wonder if my issue would be related to the recall or if it's is a separate issue all together. The striker was barely touched and someone exited my back seat and fell off into a parking lot, I was able to recover the striker and both bolts which are completely undamaged and unworn. This is my only vehicle so I now have to hold my door shut with bungee cords and tape in order to use my vehicle. I have a child who is still in a car seat and must remain in the back seat for safety but now my backseat is also not very safe because of the door. A few days prior to the striker falling off my door would not close fully flush with the rest of the vehicle but still closed, locked, and remained closed with no other issues.
Corrective Action:
The strike plate on my rear driver door fell off. The plate and bolts are in perfect condition but the backing is gone. Multiple body shops have attempted to locate the backing, which is somewhere between the interior and exterior metal body pieces, and gave been unable to. Every body shop I've taken it to also says that they have never seen anything like this happen before. They are reluctant to fix it because that would mean cutting through the body to replace the backing for the strike plate then welding, sanding, and painting in the area they cut and they worry about the integrity of the striker and functionality of it as well, as they've never had to do a repair like this before. One of the body shops was also a certified GM repair shop at the dealership from which the car was purchased and even they have said the same as the others. They also encouraged me to report this to the NHTSA and GM as well because they've never seen it happen or heard of it happening and they are concerned because it is a safety issue. I know that there is a similar recall on some newer GMC Terrains and wonder if my issue would be related to the recall or if it's is a separate issue all together. The striker was barely touched and someone exited my back seat and fell off into a parking lot, I was able to recover the striker and both bolts which are completely undamaged and unworn. This is my only vehicle so I now have to hold my door shut with bungee cords and tape in order to use my vehicle. I have a child who is still in a car seat and must remain in the back seat for safety but now my backseat is also not very safe because of the door. A few days prior to the striker falling off my door would not close fully flush with the rest of the vehicle but still closed, locked, and remained closed with no other issues.
Additional Notes:
The strike plate on my rear driver door fell off. The plate and bolts are in perfect condition but the backing is gone. Multiple body shops have attempted to locate the backing, which is somewhere between the interior and exterior metal body pieces, and gave been unable to. Every body shop I've taken it to also says that they have never seen anything like this happen before. They are reluctant to fix it because that would mean cutting through the body to replace the backing for the strike plate then welding, sanding, and painting in the area they cut and they worry about the integrity of the striker and functionality of it as well, as they've never had to do a repair like this before. One of the body shops was also a certified GM repair shop at the dealership from which the car was purchased and even they have said the same as the others. They also encouraged me to report this to the NHTSA and GM as well because they've never seen it happen or heard of it happening and they are concerned because it is a safety issue. I know that there is a similar recall on some newer GMC Terrains and wonder if my issue would be related to the recall or if it's is a separate issue all together. The striker was barely touched and someone exited my back seat and fell off into a parking lot, I was able to recover the striker and both bolts which are completely undamaged and unworn. This is my only vehicle so I now have to hold my door shut with bungee cords and tape in order to use my vehicle. I have a child who is still in a car seat and must remain in the back seat for safety but now my backseat is also not very safe because of the door. A few days prior to the striker falling off my door would not close fully flush with the rest of the vehicle but still closed, locked, and remained closed with no other issues.
Mfg Campaign: 11632952
Recall Date: Dec 29, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Mfg Campaign: 11631046
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle decelerated to 20 MPH. Additionally, the message "Service Emissions" was displayed. The vehicle was taken to the local dealer who diagnosed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the repair. The failure mileage was 26,000.
Mfg Campaign: 11631046
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have a 2018 Terrain SLT. On 11/20/24, I was headed home from my commute to work driving my terrain with all the confidence in the world because I hadn't had any major issue with it. In 5pm stop and go traffic I decided on another route to my son's school to pick him up from practice. As the light at the end of the bridge turned red, I proceeded to stop, and my brake pedal was as stiff as stone. Going across that bridge I was literally standing up on the brake pedal with my back and shoulder against the roof of the truck for support trying to stop. As I came close to the cars that had already stopped I contemplated jumping out of the car but I decided to keep at it. It was God and God alone that cleared a shoulder for me to be able to pull over. I was petrified!! No signs, no brake noises, no hesitations, nothing! No warning lights on the dash, no alerts, NOTHING! Brakes were just gone! The mechanic said the vacuum pump had exploded and it was a known issue with terrains and that there was a bulletin regarding this. Pieces of the metal from the exploded vacuum pump were found inside of the engine. The mechanic was upset about the event and said to notify GM, something needed to be done about it. He gave me the vacuum pump to show the GM service center and he said one of the mechanics took pics of the metal in the engine. I called GM and was told to bring it in to a GM service shop so that they could check it out, but at my expense because the manufacturer warranty had expired. I AM SO UPSET WITH GM!! I have anxiety every time I go to press the brake! Panic attacks thinking about the possibility of this happening with my kids/elderly parents in tow. Thank God for covering me and all the drivers and their families that could have been hurt. Thank God my son/elderly parents weren't in the car! The fact that this is a known issue and it hasn't been addressed is heartbreaking. GM should do the right thing and recall these trucks, asap.
Corrective Action:
I have a 2018 Terrain SLT. On 11/20/24, I was headed home from my commute to work driving my terrain with all the confidence in the world because I hadn't had any major issue with it. In 5pm stop and go traffic I decided on another route to my son's school to pick him up from practice. As the light at the end of the bridge turned red, I proceeded to stop, and my brake pedal was as stiff as stone. Going across that bridge I was literally standing up on the brake pedal with my back and shoulder against the roof of the truck for support trying to stop. As I came close to the cars that had already stopped I contemplated jumping out of the car but I decided to keep at it. It was God and God alone that cleared a shoulder for me to be able to pull over. I was petrified!! No signs, no brake noises, no hesitations, nothing! No warning lights on the dash, no alerts, NOTHING! Brakes were just gone! The mechanic said the vacuum pump had exploded and it was a known issue with terrains and that there was a bulletin regarding this. Pieces of the metal from the exploded vacuum pump were found inside of the engine. The mechanic was upset about the event and said to notify GM, something needed to be done about it. He gave me the vacuum pump to show the GM service center and he said one of the mechanics took pics of the metal in the engine. I called GM and was told to bring it in to a GM service shop so that they could check it out, but at my expense because the manufacturer warranty had expired. I AM SO UPSET WITH GM!! I have anxiety every time I go to press the brake! Panic attacks thinking about the possibility of this happening with my kids/elderly parents in tow. Thank God for covering me and all the drivers and their families that could have been hurt. Thank God my son/elderly parents weren't in the car! The fact that this is a known issue and it hasn't been addressed is heartbreaking. GM should do the right thing and recall these trucks, asap.
Additional Notes:
I have a 2018 Terrain SLT. On 11/20/24, I was headed home from my commute to work driving my terrain with all the confidence in the world because I hadn't had any major issue with it. In 5pm stop and go traffic I decided on another route to my son's school to pick him up from practice. As the light at the end of the bridge turned red, I proceeded to stop, and my brake pedal was as stiff as stone. Going across that bridge I was literally standing up on the brake pedal with my back and shoulder against the roof of the truck for support trying to stop. As I came close to the cars that had already stopped I contemplated jumping out of the car but I decided to keep at it. It was God and God alone that cleared a shoulder for me to be able to pull over. I was petrified!! No signs, no brake noises, no hesitations, nothing! No warning lights on the dash, no alerts, NOTHING! Brakes were just gone! The mechanic said the vacuum pump had exploded and it was a known issue with terrains and that there was a bulletin regarding this. Pieces of the metal from the exploded vacuum pump were found inside of the engine. The mechanic was upset about the event and said to notify GM, something needed to be done about it. He gave me the vacuum pump to show the GM service center and he said one of the mechanics took pics of the metal in the engine. I called GM and was told to bring it in to a GM service shop so that they could check it out, but at my expense because the manufacturer warranty had expired. I AM SO UPSET WITH GM!! I have anxiety every time I go to press the brake! Panic attacks thinking about the possibility of this happening with my kids/elderly parents in tow. Thank God for covering me and all the drivers and their families that could have been hurt. Thank God my son/elderly parents weren't in the car! The fact that this is a known issue and it hasn't been addressed is heartbreaking. GM should do the right thing and recall these trucks, asap.
Mfg Campaign: 11630230
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vacuum pump exploded and I lost power braking ability while going approx. 40mph. If I hadn't pressed down hard on the brakes to slow down, in less than 2 minutes I would have ended up in Lake Michigan, as I was heading east toward the on ramp for [XXX]. The problem has been confirmed by European US Auto here in Chicago, and I have photos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vacuum pump exploded and I lost power braking ability while going approx. 40mph. If I hadn't pressed down hard on the brakes to slow down, in less than 2 minutes I would have ended up in Lake Michigan, as I was heading east toward the on ramp for [XXX]. The problem has been confirmed by European US Auto here in Chicago, and I have photos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vacuum pump exploded and I lost power braking ability while going approx. 40mph. If I hadn't pressed down hard on the brakes to slow down, in less than 2 minutes I would have ended up in Lake Michigan, as I was heading east toward the on ramp for [XXX]. The problem has been confirmed by European US Auto here in Chicago, and I have photos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11628389
Recall Date: Dec 2, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,000.
Mfg Campaign: 11618985
Recall Date: Oct 9, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Corrective Action:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Additional Notes:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Mfg Campaign: 11618092
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Corrective Action:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Additional Notes:
While driving the vehicle the vacuum pump failed and caused the camshaft to seize and physically break which caused the break peddle to become hard and breaking the vehicle was limited and almost nonexistent, which caused an extremely dangerous situation on the highway.
Mfg Campaign: 11618092
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Corrective Action:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Additional Notes:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Mfg Campaign: 11617658
Recall Date: Oct 2, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Corrective Action:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Additional Notes:
The "Service Safety Restraint System" warning light appears on the dashboard and warning chimes continually sound. To my knowledge GMC had a recall for this in 2018. I purchased the vehicle in 2021. I contacted GMC and told them this issue and they informed me that there are no recalls on the vehicle. My concerns being that airbags are fully functional.
Mfg Campaign: 11617658
Recall Date: Oct 2, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 30 MPH, the message "Engine Power Reduced" was displayed and the vehicle stalled. The vehicle was not able to be restarted. The contact stated that the vehicle was coasted off to the side of road. The vehicle was towed to the residence and then to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 30 MPH, the message "Engine Power Reduced" was displayed and the vehicle stalled. The vehicle was not able to be restarted. The contact stated that the vehicle was coasted off to the side of road. The vehicle was towed to the residence and then to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 30 MPH, the message "Engine Power Reduced" was displayed and the vehicle stalled. The vehicle was not able to be restarted. The contact stated that the vehicle was coasted off to the side of road. The vehicle was towed to the residence and then to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Mfg Campaign: 11617538
Recall Date: Oct 1, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Corrective Action:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Additional Notes:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Mfg Campaign: 11616710
Recall Date: Sep 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Corrective Action:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Additional Notes:
In 2022 and now in sept of 2024 my entire braking system has failed. Cause you a complete in abilty to stop the vehicle. Upon this failure without any warning peice of the braking system connected to the engine shoots shrapnel into my engine and causes the cam to be destroyed. Now I can't get my car back because of a shortage on this part.
Mfg Campaign: 11616710
Recall Date: Sep 26, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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