Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222363740
Recall Date: Mar 8, 2022
Consumer Complaints
155 ComplaintsGeneral Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
Corrective Action:
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
Additional Notes:
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
Mfg Campaign: 11241899
Recall Date: Aug 5, 2019
General Motors, Llc
Defect Description:
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Potential Consequences:
GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE RADIO. *LD THE CONSUMER STATED THE DASH DISPLAY NO LONGER OPERATES. THE SCREEN DISPLAY IS BLACK. DUE TO THE FAILURE THE BACKUP CAMERA, HANDS FREE PHONE, ON STAR, AND THE RADIO ARE INOPERABLE. *JS
Corrective Action:
GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE RADIO. *LD THE CONSUMER STATED THE DASH DISPLAY NO LONGER OPERATES. THE SCREEN DISPLAY IS BLACK. DUE TO THE FAILURE THE BACKUP CAMERA, HANDS FREE PHONE, ON STAR, AND THE RADIO ARE INOPERABLE. *JS
Additional Notes:
GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE RADIO. *LD THE CONSUMER STATED THE DASH DISPLAY NO LONGER OPERATES. THE SCREEN DISPLAY IS BLACK. DUE TO THE FAILURE THE BACKUP CAMERA, HANDS FREE PHONE, ON STAR, AND THE RADIO ARE INOPERABLE. *JS
Mfg Campaign: 11209871
Recall Date: May 29, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE VEHICLE'S CLIMATE CONTROL SYSTEM DOES NOT FUNCTION PROPERLY. THE AIR IS NOT PROPERLY DISTRIBUTED OUT OF THE AVAILABLE VENTS. AT TIMES, AIR IS ONLY DISTRIBUTED THROUGH THE FLOORBOARD VENTS. OTHER TIMES IT WILL ONLY BE DISTRIBUTED VIA THE DEFROSTER VENTS. RECENTLY, THE CAR WINDOWS BECAME COMPLETELY FOGGED UP WHILE DRIVING ON THE INTERSTATE AT NIGHT. I ATTEMPTED TO USE THE DEFROSTER, BUT ALL AIR WAS DISTRIBUTED TO THE FLOORBOARD, WHICH HAD NO IMPACT ON THE WINDSHIELD. I HAD ZERO VISIBILITY AND HAD TO PULL OFF ON THE SIDE OF THE ROAD. UP UNTIL THIS INCIDENT, THE PROBLEM HAD BEEN RESTRICTED TO A LACK OF COMFORT, BUT IT HAS NOW BECOME A SAFETY RISK. GMC HAS BEEN PREVIOUSLY MADE AWARE OF THE PROBLEM AND I WAS INFORMED GMC ENGINEERS WERE AWARE OF THE PROBLEM BUT DID NOT HAVE A WAY TO FIX IT.
Corrective Action:
THE VEHICLE'S CLIMATE CONTROL SYSTEM DOES NOT FUNCTION PROPERLY. THE AIR IS NOT PROPERLY DISTRIBUTED OUT OF THE AVAILABLE VENTS. AT TIMES, AIR IS ONLY DISTRIBUTED THROUGH THE FLOORBOARD VENTS. OTHER TIMES IT WILL ONLY BE DISTRIBUTED VIA THE DEFROSTER VENTS. RECENTLY, THE CAR WINDOWS BECAME COMPLETELY FOGGED UP WHILE DRIVING ON THE INTERSTATE AT NIGHT. I ATTEMPTED TO USE THE DEFROSTER, BUT ALL AIR WAS DISTRIBUTED TO THE FLOORBOARD, WHICH HAD NO IMPACT ON THE WINDSHIELD. I HAD ZERO VISIBILITY AND HAD TO PULL OFF ON THE SIDE OF THE ROAD. UP UNTIL THIS INCIDENT, THE PROBLEM HAD BEEN RESTRICTED TO A LACK OF COMFORT, BUT IT HAS NOW BECOME A SAFETY RISK. GMC HAS BEEN PREVIOUSLY MADE AWARE OF THE PROBLEM AND I WAS INFORMED GMC ENGINEERS WERE AWARE OF THE PROBLEM BUT DID NOT HAVE A WAY TO FIX IT.
Additional Notes:
THE VEHICLE'S CLIMATE CONTROL SYSTEM DOES NOT FUNCTION PROPERLY. THE AIR IS NOT PROPERLY DISTRIBUTED OUT OF THE AVAILABLE VENTS. AT TIMES, AIR IS ONLY DISTRIBUTED THROUGH THE FLOORBOARD VENTS. OTHER TIMES IT WILL ONLY BE DISTRIBUTED VIA THE DEFROSTER VENTS. RECENTLY, THE CAR WINDOWS BECAME COMPLETELY FOGGED UP WHILE DRIVING ON THE INTERSTATE AT NIGHT. I ATTEMPTED TO USE THE DEFROSTER, BUT ALL AIR WAS DISTRIBUTED TO THE FLOORBOARD, WHICH HAD NO IMPACT ON THE WINDSHIELD. I HAD ZERO VISIBILITY AND HAD TO PULL OFF ON THE SIDE OF THE ROAD. UP UNTIL THIS INCIDENT, THE PROBLEM HAD BEEN RESTRICTED TO A LACK OF COMFORT, BUT IT HAS NOW BECOME A SAFETY RISK. GMC HAS BEEN PREVIOUSLY MADE AWARE OF THE PROBLEM AND I WAS INFORMED GMC ENGINEERS WERE AWARE OF THE PROBLEM BUT DID NOT HAVE A WAY TO FIX IT.
Mfg Campaign: 11170493
Recall Date: Jan 17, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Corrective Action:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Additional Notes:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Mfg Campaign: 11164477
Recall Date: Jan 2, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Corrective Action:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Additional Notes:
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Mfg Campaign: 11164477
Recall Date: Jan 2, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING 9PM ON A CITY ST RD, COMING UP ON A MILE LIGHT THAT WAS RED. THE ROADS WERE DRY ON A 5 LANE RD. THERE WAS 1 CAR AHEAD OF MY CAR WITH THEIR BRAKE LIGHTS ON . ALTHOUGH NOT NOTED ON POLICE REPORT THE CAR WAS STOPPED APPROX 5 TO 7 CAR LENGTHS PRIOR TO THE RED LIGHT. I HAD BEGAN TO SLOW DOWN BUT DID NOT REALIZE THE DRIVER AHEAD WAS NOT SLOWING DOWN BUT STOPPED. I SWERVED TO THE RIGHT AND AS NOTED IN PICS BELOW THE DRIVERS SIDE OF CAR HIT THE OTHER DRIVERS PASSENGER BACK CORNER. I ENDED UP IN A PARKING LOT ON THAT CORNER. OTHER THEN THE MEDICAL TERM COOP TO COOP THAT ALSO AIDED IN MY HEAD INJURY, I ALSO HIT MY HEAD 2 TIMES AT MY HAIRLINE ON THE STEERING WHEEL AND THEN MY LEFT CHEEK. I WAS DIAGNOSED AND SUSTAINED A SEVERE CONCUSSION/ BRAIN TRAUMA. I WENT TO THE EMERGENCY ROOM TWICE FOR CARE OF WORSENING SYMPTOMS AND WAS INCAPACITATED AND OUT OF WORK FOR ABOUT 6 WKS. WHICH WAS STILL TO FAST TO RETURN, BUT I COULD NOT AFFORD BEING ON DISABILITY. FOLLOWING THE ACCIDENT THE CAR WAS TAKEN TO THE CITY TOW YARD, AND WAS ASSESSED WITHIN A WEEK BY THE INS ADJUSTER AS TOTAL LOSS. FROM THERE IT WAS TAKEN TO A JUNK SALVAGE BUSINESS. DUE TO MY INCAPACITATION I HAD NO MEANS TO LOOK INTO CONCERNS RELATED TO WHY THE AIRBAGS DID NOT DEPLOY. I AM A NURSE PRACTITIONER THAT NOW HAS SHORT TERM MEMORY LOSS, MIGRAINES, AND ATTENTION DEFICIT DUE TO THE BRAIN INJURY. I HAVE NO WAY OF FINDING OUT IF THE AIRBAG SENSORS WERE DEFECTIVE OR NOT BECAUSE, ALTHOUGH I'M ATTEMPTING TO TRACK THE CAR IT'S BEEN DIFFICULT, AND UNSURE OF MY RIGHTS TO THE CAR IF I CAN TRACK IT DOWN. THE BIGGER SURPRISE WAS THAT I RECEIVED A RECALL NOTICE ON MY 2018 GMC TERRAIN JUST TODAY, BUT HAVE NO ANSWERS ON THE 2017. PLEASE HELP IN ANYWAY WITH WHAT I SHOULD DO. SINCERELY *TR *JS
Corrective Action:
I WAS DRIVING 9PM ON A CITY ST RD, COMING UP ON A MILE LIGHT THAT WAS RED. THE ROADS WERE DRY ON A 5 LANE RD. THERE WAS 1 CAR AHEAD OF MY CAR WITH THEIR BRAKE LIGHTS ON . ALTHOUGH NOT NOTED ON POLICE REPORT THE CAR WAS STOPPED APPROX 5 TO 7 CAR LENGTHS PRIOR TO THE RED LIGHT. I HAD BEGAN TO SLOW DOWN BUT DID NOT REALIZE THE DRIVER AHEAD WAS NOT SLOWING DOWN BUT STOPPED. I SWERVED TO THE RIGHT AND AS NOTED IN PICS BELOW THE DRIVERS SIDE OF CAR HIT THE OTHER DRIVERS PASSENGER BACK CORNER. I ENDED UP IN A PARKING LOT ON THAT CORNER. OTHER THEN THE MEDICAL TERM COOP TO COOP THAT ALSO AIDED IN MY HEAD INJURY, I ALSO HIT MY HEAD 2 TIMES AT MY HAIRLINE ON THE STEERING WHEEL AND THEN MY LEFT CHEEK. I WAS DIAGNOSED AND SUSTAINED A SEVERE CONCUSSION/ BRAIN TRAUMA. I WENT TO THE EMERGENCY ROOM TWICE FOR CARE OF WORSENING SYMPTOMS AND WAS INCAPACITATED AND OUT OF WORK FOR ABOUT 6 WKS. WHICH WAS STILL TO FAST TO RETURN, BUT I COULD NOT AFFORD BEING ON DISABILITY. FOLLOWING THE ACCIDENT THE CAR WAS TAKEN TO THE CITY TOW YARD, AND WAS ASSESSED WITHIN A WEEK BY THE INS ADJUSTER AS TOTAL LOSS. FROM THERE IT WAS TAKEN TO A JUNK SALVAGE BUSINESS. DUE TO MY INCAPACITATION I HAD NO MEANS TO LOOK INTO CONCERNS RELATED TO WHY THE AIRBAGS DID NOT DEPLOY. I AM A NURSE PRACTITIONER THAT NOW HAS SHORT TERM MEMORY LOSS, MIGRAINES, AND ATTENTION DEFICIT DUE TO THE BRAIN INJURY. I HAVE NO WAY OF FINDING OUT IF THE AIRBAG SENSORS WERE DEFECTIVE OR NOT BECAUSE, ALTHOUGH I'M ATTEMPTING TO TRACK THE CAR IT'S BEEN DIFFICULT, AND UNSURE OF MY RIGHTS TO THE CAR IF I CAN TRACK IT DOWN. THE BIGGER SURPRISE WAS THAT I RECEIVED A RECALL NOTICE ON MY 2018 GMC TERRAIN JUST TODAY, BUT HAVE NO ANSWERS ON THE 2017. PLEASE HELP IN ANYWAY WITH WHAT I SHOULD DO. SINCERELY *TR *JS
Additional Notes:
I WAS DRIVING 9PM ON A CITY ST RD, COMING UP ON A MILE LIGHT THAT WAS RED. THE ROADS WERE DRY ON A 5 LANE RD. THERE WAS 1 CAR AHEAD OF MY CAR WITH THEIR BRAKE LIGHTS ON . ALTHOUGH NOT NOTED ON POLICE REPORT THE CAR WAS STOPPED APPROX 5 TO 7 CAR LENGTHS PRIOR TO THE RED LIGHT. I HAD BEGAN TO SLOW DOWN BUT DID NOT REALIZE THE DRIVER AHEAD WAS NOT SLOWING DOWN BUT STOPPED. I SWERVED TO THE RIGHT AND AS NOTED IN PICS BELOW THE DRIVERS SIDE OF CAR HIT THE OTHER DRIVERS PASSENGER BACK CORNER. I ENDED UP IN A PARKING LOT ON THAT CORNER. OTHER THEN THE MEDICAL TERM COOP TO COOP THAT ALSO AIDED IN MY HEAD INJURY, I ALSO HIT MY HEAD 2 TIMES AT MY HAIRLINE ON THE STEERING WHEEL AND THEN MY LEFT CHEEK. I WAS DIAGNOSED AND SUSTAINED A SEVERE CONCUSSION/ BRAIN TRAUMA. I WENT TO THE EMERGENCY ROOM TWICE FOR CARE OF WORSENING SYMPTOMS AND WAS INCAPACITATED AND OUT OF WORK FOR ABOUT 6 WKS. WHICH WAS STILL TO FAST TO RETURN, BUT I COULD NOT AFFORD BEING ON DISABILITY. FOLLOWING THE ACCIDENT THE CAR WAS TAKEN TO THE CITY TOW YARD, AND WAS ASSESSED WITHIN A WEEK BY THE INS ADJUSTER AS TOTAL LOSS. FROM THERE IT WAS TAKEN TO A JUNK SALVAGE BUSINESS. DUE TO MY INCAPACITATION I HAD NO MEANS TO LOOK INTO CONCERNS RELATED TO WHY THE AIRBAGS DID NOT DEPLOY. I AM A NURSE PRACTITIONER THAT NOW HAS SHORT TERM MEMORY LOSS, MIGRAINES, AND ATTENTION DEFICIT DUE TO THE BRAIN INJURY. I HAVE NO WAY OF FINDING OUT IF THE AIRBAG SENSORS WERE DEFECTIVE OR NOT BECAUSE, ALTHOUGH I'M ATTEMPTING TO TRACK THE CAR IT'S BEEN DIFFICULT, AND UNSURE OF MY RIGHTS TO THE CAR IF I CAN TRACK IT DOWN. THE BIGGER SURPRISE WAS THAT I RECEIVED A RECALL NOTICE ON MY 2018 GMC TERRAIN JUST TODAY, BUT HAVE NO ANSWERS ON THE 2017. PLEASE HELP IN ANYWAY WITH WHAT I SHOULD DO. SINCERELY *TR *JS
Mfg Campaign: 11102236
Recall Date: Jun 17, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS, HIGH AND LOW BEANS ARE ALMOST USELESS, THEY ARE NOT BRIGHT ENOUGH, BARELY CAN SEE TO DRIVE IT AT NIGHT, ESPECIALLY IF RAINING, TOTALLY ALMOST LIKE BEING BLIND.
Corrective Action:
HEADLIGHTS, HIGH AND LOW BEANS ARE ALMOST USELESS, THEY ARE NOT BRIGHT ENOUGH, BARELY CAN SEE TO DRIVE IT AT NIGHT, ESPECIALLY IF RAINING, TOTALLY ALMOST LIKE BEING BLIND.
Additional Notes:
HEADLIGHTS, HIGH AND LOW BEANS ARE ALMOST USELESS, THEY ARE NOT BRIGHT ENOUGH, BARELY CAN SEE TO DRIVE IT AT NIGHT, ESPECIALLY IF RAINING, TOTALLY ALMOST LIKE BEING BLIND.
Mfg Campaign: 11088766
Recall Date: Apr 18, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS PARKED WITH THE MOTOR RUNNING. REACHED OVER FROM THE PASSENGER SEAT AND TURNED THE MOTOR OFF. VEHICLE BEGAN TO ROLL BACKWARDS. WAS ABLE TO TURN VEHICLE BUT UNFORTUNATELY BACKED INTO THE DOOR OF A PARKED TRUCK TURNING THE IGNITION OFF SHOULDN'T START THE VEHICLE TO MOVE.
Corrective Action:
VEHICLE WAS PARKED WITH THE MOTOR RUNNING. REACHED OVER FROM THE PASSENGER SEAT AND TURNED THE MOTOR OFF. VEHICLE BEGAN TO ROLL BACKWARDS. WAS ABLE TO TURN VEHICLE BUT UNFORTUNATELY BACKED INTO THE DOOR OF A PARKED TRUCK TURNING THE IGNITION OFF SHOULDN'T START THE VEHICLE TO MOVE.
Additional Notes:
VEHICLE WAS PARKED WITH THE MOTOR RUNNING. REACHED OVER FROM THE PASSENGER SEAT AND TURNED THE MOTOR OFF. VEHICLE BEGAN TO ROLL BACKWARDS. WAS ABLE TO TURN VEHICLE BUT UNFORTUNATELY BACKED INTO THE DOOR OF A PARKED TRUCK TURNING THE IGNITION OFF SHOULDN'T START THE VEHICLE TO MOVE.
Mfg Campaign: 11079902
Recall Date: Mar 17, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC TERRAIN. WHILE DRIVING 32 MPH, THE CONTACT'S VEHICLE STRUCK A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND MOUTH, AND SUSTAINED A MILD CONCUSSION. MEDICAL ATTENTION WAS REQUIRED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 2,850.
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC TERRAIN. WHILE DRIVING 32 MPH, THE CONTACT'S VEHICLE STRUCK A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND MOUTH, AND SUSTAINED A MILD CONCUSSION. MEDICAL ATTENTION WAS REQUIRED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 2,850.
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC TERRAIN. WHILE DRIVING 32 MPH, THE CONTACT'S VEHICLE STRUCK A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND MOUTH, AND SUSTAINED A MILD CONCUSSION. MEDICAL ATTENTION WAS REQUIRED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 2,850.
Mfg Campaign: 11076288
Recall Date: Mar 5, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING AND INSIDE ALARM CAME ON SOUNDED LIKE A FIRE ALARM. HOWEVER NO LIGHTS IN THE CAR CAME ON INDICATION SOMETHING WAS WRONG, TIRE PRESSURE WAS GOOD, EVERYTHING AS FAR AS MY EYES COULD SEE IT WAS FINE EXCEPT THAT AN ALARM KEPT GOING OFF COMING THRU THE SPEAKERS. I PULLED OVER GOT OUT LOOKED AROUND THE VEHICLE. NOTHING! MADE SURE ALL DOORS WHERE LOCKED AND EVERYTHING GOOD ALARM STILL GOING OFF. NOT THE CAR THEFT ALARM AN INTERNAL ALARM THRU THE SPEAKERS OF THE CAR. PLEASE HELP AS I AM SCARED TO DRIVE MY VEHICLE BECAUSE MAYBE IT WAS TRYING TO TELL ME SOMETHING IS WRONG. IT EVENTUALLY WENT OFF AND I PULLED OFF VEHICLE DROVE FINE.
Corrective Action:
I WAS DRIVING AND INSIDE ALARM CAME ON SOUNDED LIKE A FIRE ALARM. HOWEVER NO LIGHTS IN THE CAR CAME ON INDICATION SOMETHING WAS WRONG, TIRE PRESSURE WAS GOOD, EVERYTHING AS FAR AS MY EYES COULD SEE IT WAS FINE EXCEPT THAT AN ALARM KEPT GOING OFF COMING THRU THE SPEAKERS. I PULLED OVER GOT OUT LOOKED AROUND THE VEHICLE. NOTHING! MADE SURE ALL DOORS WHERE LOCKED AND EVERYTHING GOOD ALARM STILL GOING OFF. NOT THE CAR THEFT ALARM AN INTERNAL ALARM THRU THE SPEAKERS OF THE CAR. PLEASE HELP AS I AM SCARED TO DRIVE MY VEHICLE BECAUSE MAYBE IT WAS TRYING TO TELL ME SOMETHING IS WRONG. IT EVENTUALLY WENT OFF AND I PULLED OFF VEHICLE DROVE FINE.
Additional Notes:
I WAS DRIVING AND INSIDE ALARM CAME ON SOUNDED LIKE A FIRE ALARM. HOWEVER NO LIGHTS IN THE CAR CAME ON INDICATION SOMETHING WAS WRONG, TIRE PRESSURE WAS GOOD, EVERYTHING AS FAR AS MY EYES COULD SEE IT WAS FINE EXCEPT THAT AN ALARM KEPT GOING OFF COMING THRU THE SPEAKERS. I PULLED OVER GOT OUT LOOKED AROUND THE VEHICLE. NOTHING! MADE SURE ALL DOORS WHERE LOCKED AND EVERYTHING GOOD ALARM STILL GOING OFF. NOT THE CAR THEFT ALARM AN INTERNAL ALARM THRU THE SPEAKERS OF THE CAR. PLEASE HELP AS I AM SCARED TO DRIVE MY VEHICLE BECAUSE MAYBE IT WAS TRYING TO TELL ME SOMETHING IS WRONG. IT EVENTUALLY WENT OFF AND I PULLED OFF VEHICLE DROVE FINE.
Mfg Campaign: 11064325
Recall Date: Jan 23, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'VE HAD MY TERRAIN FOR 3 MONTHS. CAR HAD 3400 MILES AT THE TIME OF THE ISSUE. BACKED OUT OF MY DRIVEWAY, PUT THE CAR IN DRIVE AND IT WOULDN'T GO. THE CAR WOULD REV UP BUT WOULDN'T MOVE FORWARD. HAD TO PUT THE CAR IN NEUTRAL AND PUSH OUT OF THE MIDDLE OF THE STREET. CAR WAS STRANDED IN THE STREET FOR THREE DAYS DUE TO THE DEALERSHIP SERVICE DEPARTMENT BEING CLOSED. EACH DAY I TRIED TO PUT THE CAR IN DRIVE AND IT STILL WOULDN'T GO WHEN PUT IN DRIVE OR MANUAL ONLY REVERSE. CAR WAS TOWED TO THE DEALERSHIP AND SAT FOR ANOTHER DAY BEFORE THE DEALERSHIP COULD GET TO IT. DEALERSHIP CALLED AND THE CAR WOULD DRIVE WITH NO ISSUE. ASKED IF SOMETHING COULD HAVE SHIFTED WHEN THE CAR WAS TOWED SO THEY KEPT THE CAR ONE MORE DAY TO RUN SOME DIAGNOSTIC TESTS WHICH STILL RESULTED IN NOTHING BEING FOUND.
Corrective Action:
I'VE HAD MY TERRAIN FOR 3 MONTHS. CAR HAD 3400 MILES AT THE TIME OF THE ISSUE. BACKED OUT OF MY DRIVEWAY, PUT THE CAR IN DRIVE AND IT WOULDN'T GO. THE CAR WOULD REV UP BUT WOULDN'T MOVE FORWARD. HAD TO PUT THE CAR IN NEUTRAL AND PUSH OUT OF THE MIDDLE OF THE STREET. CAR WAS STRANDED IN THE STREET FOR THREE DAYS DUE TO THE DEALERSHIP SERVICE DEPARTMENT BEING CLOSED. EACH DAY I TRIED TO PUT THE CAR IN DRIVE AND IT STILL WOULDN'T GO WHEN PUT IN DRIVE OR MANUAL ONLY REVERSE. CAR WAS TOWED TO THE DEALERSHIP AND SAT FOR ANOTHER DAY BEFORE THE DEALERSHIP COULD GET TO IT. DEALERSHIP CALLED AND THE CAR WOULD DRIVE WITH NO ISSUE. ASKED IF SOMETHING COULD HAVE SHIFTED WHEN THE CAR WAS TOWED SO THEY KEPT THE CAR ONE MORE DAY TO RUN SOME DIAGNOSTIC TESTS WHICH STILL RESULTED IN NOTHING BEING FOUND.
Additional Notes:
I'VE HAD MY TERRAIN FOR 3 MONTHS. CAR HAD 3400 MILES AT THE TIME OF THE ISSUE. BACKED OUT OF MY DRIVEWAY, PUT THE CAR IN DRIVE AND IT WOULDN'T GO. THE CAR WOULD REV UP BUT WOULDN'T MOVE FORWARD. HAD TO PUT THE CAR IN NEUTRAL AND PUSH OUT OF THE MIDDLE OF THE STREET. CAR WAS STRANDED IN THE STREET FOR THREE DAYS DUE TO THE DEALERSHIP SERVICE DEPARTMENT BEING CLOSED. EACH DAY I TRIED TO PUT THE CAR IN DRIVE AND IT STILL WOULDN'T GO WHEN PUT IN DRIVE OR MANUAL ONLY REVERSE. CAR WAS TOWED TO THE DEALERSHIP AND SAT FOR ANOTHER DAY BEFORE THE DEALERSHIP COULD GET TO IT. DEALERSHIP CALLED AND THE CAR WOULD DRIVE WITH NO ISSUE. ASKED IF SOMETHING COULD HAVE SHIFTED WHEN THE CAR WAS TOWED SO THEY KEPT THE CAR ONE MORE DAY TO RUN SOME DIAGNOSTIC TESTS WHICH STILL RESULTED IN NOTHING BEING FOUND.
Mfg Campaign: 11056018
Recall Date: Dec 22, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Corrective Action:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Additional Notes:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Mfg Campaign: 11000349
Recall Date: Jun 21, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Corrective Action:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Additional Notes:
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Mfg Campaign: 11000349
Recall Date: Jun 21, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SIDE BLIND SPOT ALERT COMES ON AND OFF WHEN RAINING OR SNOWING WITH NOTHING THERE, THEY SHOULD TELL YOU THIS WILL HAPPEN BEFORE YOU PAY EXTRA FOR THIS PACKAGE, HOW DO YOU KNOW IF IT WORKS OR NOT WHEN DRIVING DOWN HIGHWAY
Corrective Action:
SIDE BLIND SPOT ALERT COMES ON AND OFF WHEN RAINING OR SNOWING WITH NOTHING THERE, THEY SHOULD TELL YOU THIS WILL HAPPEN BEFORE YOU PAY EXTRA FOR THIS PACKAGE, HOW DO YOU KNOW IF IT WORKS OR NOT WHEN DRIVING DOWN HIGHWAY
Additional Notes:
SIDE BLIND SPOT ALERT COMES ON AND OFF WHEN RAINING OR SNOWING WITH NOTHING THERE, THEY SHOULD TELL YOU THIS WILL HAPPEN BEFORE YOU PAY EXTRA FOR THIS PACKAGE, HOW DO YOU KNOW IF IT WORKS OR NOT WHEN DRIVING DOWN HIGHWAY
Mfg Campaign: 10959182
Recall Date: Mar 7, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR NEW TERRAIN HAS "VEHICLE IN FRONT" VISUAL WARNING SYSTEMS. WE WERE FOLLOWING A TANKER TYPE SEMI ON THE INTERSTATE AND PULLED ALL THE WAY UP BEHIND THE TANKER SEMI (WITHIN 25 FT) AND THE VEHICLE IN FRONT LIGHT NEVER CAME ON. WE TESTED THIS ON ALL TYPES OF CARS AND TRUCKS AS WELL AS STANDARD BOX TYPE SEMI AND IT WORKED PERFECTLY. I HAVE PICTURES OF THE REAR END OF THE TANKER SEMI IN WHICH IT DID NOT DETECT AT ALL.
Corrective Action:
OUR NEW TERRAIN HAS "VEHICLE IN FRONT" VISUAL WARNING SYSTEMS. WE WERE FOLLOWING A TANKER TYPE SEMI ON THE INTERSTATE AND PULLED ALL THE WAY UP BEHIND THE TANKER SEMI (WITHIN 25 FT) AND THE VEHICLE IN FRONT LIGHT NEVER CAME ON. WE TESTED THIS ON ALL TYPES OF CARS AND TRUCKS AS WELL AS STANDARD BOX TYPE SEMI AND IT WORKED PERFECTLY. I HAVE PICTURES OF THE REAR END OF THE TANKER SEMI IN WHICH IT DID NOT DETECT AT ALL.
Additional Notes:
OUR NEW TERRAIN HAS "VEHICLE IN FRONT" VISUAL WARNING SYSTEMS. WE WERE FOLLOWING A TANKER TYPE SEMI ON THE INTERSTATE AND PULLED ALL THE WAY UP BEHIND THE TANKER SEMI (WITHIN 25 FT) AND THE VEHICLE IN FRONT LIGHT NEVER CAME ON. WE TESTED THIS ON ALL TYPES OF CARS AND TRUCKS AS WELL AS STANDARD BOX TYPE SEMI AND IT WORKED PERFECTLY. I HAVE PICTURES OF THE REAR END OF THE TANKER SEMI IN WHICH IT DID NOT DETECT AT ALL.
Mfg Campaign: 10954016
Recall Date: Feb 11, 2017
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