GMC SIERRA 3500 2025

Complete listing of complaints and recalls for this vehicle

4
Complaints
0
Recalls

Complaints & Recalls

4 Complaints 0 Recalls

Consumer Complaints

4 Complaints
General Motors, Llc
Campaign: 11668227 Other
Jun 20, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

While towing my fifth wheel trailer, the truck intermittently disconnects the trailer brakes while in motion. This results in a sudden loss of roughly 75% of my braking capability, creating an extremely dangerous situation. I have a professional driving background, which has helped me avoid an accident so far, but this issue could easily result in a collision, especially under emergency braking or downhill conditions Service Attempt: On June 17, 2025, I brought the vehicle to Madras Chevrolet in Oregon. The dealership acknowledged the issue but stated the truck is “within GM parameters,” so no repairs were made. They claimed the problem might be with the trailer, but I’ve confirmed the trailer works properly with other tow vehicles. This appears to be a systemic electrical or control issue with the truck. Safety Concern: No vehicle should be allowed to disable trailer brakes while moving. This is a clear design or control system fault. I am concerned that other GMC or GM truck owners may be at similar risk and urge the NHTSA to investigate this problem before it results in serious injury or death. PS. On social media most owners say this is happening to them

Corrective Action:

While towing my fifth wheel trailer, the truck intermittently disconnects the trailer brakes while in motion. This results in a sudden loss of roughly 75% of my braking capability, creating an extremely dangerous situation. I have a professional driving background, which has helped me avoid an accident so far, but this issue could easily result in a collision, especially under emergency braking or downhill conditions Service Attempt: On June 17, 2025, I brought the vehicle to Madras Chevrolet in Oregon. The dealership acknowledged the issue but stated the truck is “within GM parameters,” so no repairs were made. They claimed the problem might be with the trailer, but I’ve confirmed the trailer works properly with other tow vehicles. This appears to be a systemic electrical or control issue with the truck. Safety Concern: No vehicle should be allowed to disable trailer brakes while moving. This is a clear design or control system fault. I am concerned that other GMC or GM truck owners may be at similar risk and urge the NHTSA to investigate this problem before it results in serious injury or death. PS. On social media most owners say this is happening to them

Additional Notes:

While towing my fifth wheel trailer, the truck intermittently disconnects the trailer brakes while in motion. This results in a sudden loss of roughly 75% of my braking capability, creating an extremely dangerous situation. I have a professional driving background, which has helped me avoid an accident so far, but this issue could easily result in a collision, especially under emergency braking or downhill conditions Service Attempt: On June 17, 2025, I brought the vehicle to Madras Chevrolet in Oregon. The dealership acknowledged the issue but stated the truck is “within GM parameters,” so no repairs were made. They claimed the problem might be with the trailer, but I’ve confirmed the trailer works properly with other tow vehicles. This appears to be a systemic electrical or control issue with the truck. Safety Concern: No vehicle should be allowed to disable trailer brakes while moving. This is a clear design or control system fault. I am concerned that other GMC or GM truck owners may be at similar risk and urge the NHTSA to investigate this problem before it results in serious injury or death. PS. On social media most owners say this is happening to them

Manufacturer: GMC
Mfg Campaign: 11668227
Notice Date: Jun 20, 2025
Recall Date: Jun 20, 2025
General Motors, Llc
Campaign: 11658354 Other
May 2, 2025
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Tail gate has opened twice while driving down the road.

Corrective Action:

Tail gate has opened twice while driving down the road.

Additional Notes:

Tail gate has opened twice while driving down the road.

Manufacturer: GMC
Mfg Campaign: 11658354
Notice Date: May 2, 2025
Recall Date: May 2, 2025
General Motors, Llc
Campaign: 11625297 Other
Nov 14, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Corrective Action:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Additional Notes:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Manufacturer: GMC
Mfg Campaign: 11625297
Notice Date: Nov 14, 2024
Recall Date: Nov 14, 2024
General Motors, Llc
Campaign: 11625297 Other
Nov 14, 2024
Defect Description:

ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL

Potential Consequences:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Corrective Action:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Additional Notes:

Intermittent loss of trailer brake function. While traveling and towing a RV trailer with electric brakes, receive a dashboard alert that trailer brakes have been disconnected. This has occurred since vehicle was new. Trailer brake system has been inspected and trailer is not the issue. Took truck to GMC dealer. They are well aware of common issue with GMC owners. GMC issued a safety bulletin 6+ months ago to dealers to replace the integrated trailer brake controller (RPO code JL1). Per reports that has not solved the issue. My truck did not fall into that safety bulletin. Customer Satisfaction Program number N232414840 says, with the brake issues caused by a potential fault in which voltage feedback occurs. This is a DANGEROUS SAFETY ISSUE.

Manufacturer: GMC
Mfg Campaign: 11625297
Notice Date: Nov 14, 2024
Recall Date: Nov 14, 2024

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