Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, and Sierra 3500 vehicles with electronic brake control modules (EBCM) replaced during vehicle assembly. The bolts that attach the brake pressure modulator valve (BPMV) assembly may not be properly tightened, which could fail to seal the two sub-assemblies and allow water intrusion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212349181
Recall Date: Sep 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202322230
Recall Date: Dec 23, 2020
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
Consumer Complaints
23 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a known issue with these trucks with the infotainment screen blacking out, which renders the backup cameras inoperative. This is a huge safety risk and its astounding to me that this hasn't been recalled yet.
Corrective Action:
There is a known issue with these trucks with the infotainment screen blacking out, which renders the backup cameras inoperative. This is a huge safety risk and its astounding to me that this hasn't been recalled yet.
Additional Notes:
There is a known issue with these trucks with the infotainment screen blacking out, which renders the backup cameras inoperative. This is a huge safety risk and its astounding to me that this hasn't been recalled yet.
Mfg Campaign: 11660333
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When carrying the electronic key in my pocket the vehicle will lock/unlock presumably due to the remote contacting other items in the pocket. I have owned well over a dozen GM vehicles and never had this issue. I believe the remote design has the lock/unlock buttons too proud of the surrounding surface
Corrective Action:
When carrying the electronic key in my pocket the vehicle will lock/unlock presumably due to the remote contacting other items in the pocket. I have owned well over a dozen GM vehicles and never had this issue. I believe the remote design has the lock/unlock buttons too proud of the surrounding surface
Additional Notes:
When carrying the electronic key in my pocket the vehicle will lock/unlock presumably due to the remote contacting other items in the pocket. I have owned well over a dozen GM vehicles and never had this issue. I believe the remote design has the lock/unlock buttons too proud of the surrounding surface
Mfg Campaign: 11647111
Recall Date: Mar 8, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle is put into park after driving. Shift to Park warning comes on while vehicle is in park. Vehicle will not shut off due to this warning and must be left running unoccupied.
Corrective Action:
Vehicle is put into park after driving. Shift to Park warning comes on while vehicle is in park. Vehicle will not shut off due to this warning and must be left running unoccupied.
Additional Notes:
Vehicle is put into park after driving. Shift to Park warning comes on while vehicle is in park. Vehicle will not shut off due to this warning and must be left running unoccupied.
Mfg Campaign: 11647125
Recall Date: Mar 8, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's son owns a 2021 GMC Sierra 3500 Commercial Vehicle. The contact stated while her son was driving at an undisclosed speed uphill, the vehicle failed to shift to a gear higher than 5th gear. Additionally, the rear wheels locked up, causing the vehicle to come to a stop. The driver attempted to resume driving, but the vehicle failed to exceed 10 MPH. The contact was unsure whether a warning light had been illuminated. The vehicle was towed to the residence of the driver's girlfriend. The vehicle was then towed to the dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. Additionally, the dealer informed the contact that the transmission needed to be replaced, but the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000. Parts distribution disconnect.
Corrective Action:
The contact's son owns a 2021 GMC Sierra 3500 Commercial Vehicle. The contact stated while her son was driving at an undisclosed speed uphill, the vehicle failed to shift to a gear higher than 5th gear. Additionally, the rear wheels locked up, causing the vehicle to come to a stop. The driver attempted to resume driving, but the vehicle failed to exceed 10 MPH. The contact was unsure whether a warning light had been illuminated. The vehicle was towed to the residence of the driver's girlfriend. The vehicle was then towed to the dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. Additionally, the dealer informed the contact that the transmission needed to be replaced, but the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000. Parts distribution disconnect.
Additional Notes:
The contact's son owns a 2021 GMC Sierra 3500 Commercial Vehicle. The contact stated while her son was driving at an undisclosed speed uphill, the vehicle failed to shift to a gear higher than 5th gear. Additionally, the rear wheels locked up, causing the vehicle to come to a stop. The driver attempted to resume driving, but the vehicle failed to exceed 10 MPH. The contact was unsure whether a warning light had been illuminated. The vehicle was towed to the residence of the driver's girlfriend. The vehicle was then towed to the dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. Additionally, the dealer informed the contact that the transmission needed to be replaced, but the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000. Parts distribution disconnect.
Mfg Campaign: 11638908
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission had to be replaced from the dealership. Hard shifting dealership said truck was 23 days out of warranty. I couldn’t get into the dealership that truck was purchased from for 3 weeks. Had to go to the Jeff Gordon dealership, which is Chevrolet. And I had to replace the transmission.
Corrective Action:
Transmission had to be replaced from the dealership. Hard shifting dealership said truck was 23 days out of warranty. I couldn’t get into the dealership that truck was purchased from for 3 weeks. Had to go to the Jeff Gordon dealership, which is Chevrolet. And I had to replace the transmission.
Additional Notes:
Transmission had to be replaced from the dealership. Hard shifting dealership said truck was 23 days out of warranty. I couldn’t get into the dealership that truck was purchased from for 3 weeks. Had to go to the Jeff Gordon dealership, which is Chevrolet. And I had to replace the transmission.
Mfg Campaign: 11636808
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Corrective Action:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Additional Notes:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Mfg Campaign: 11623109
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Corrective Action:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Additional Notes:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Mfg Campaign: 11623109
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Corrective Action:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Additional Notes:
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Mfg Campaign: 11623109
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving 55mph on a 2 lane road, pulling a 5th wheel camper, the truck transmission downshifted by itself to a low gear. This caused a scary and immediate deceleration from 55 to 25mph. The trailer wanted to push into the oncoming lane the deceleration was so fast. The truck is at a dealership and they acknowledge the issue but not a fix other than putting back in the failed part. There was no warning and my readings say many others are having same issue. The small dealership we left the truck with (yemm Chevrolet in Galesburg Il) said they had 3 trucks with the same issue. The truck has been with the dealership for 7 weeks now.
Corrective Action:
While driving 55mph on a 2 lane road, pulling a 5th wheel camper, the truck transmission downshifted by itself to a low gear. This caused a scary and immediate deceleration from 55 to 25mph. The trailer wanted to push into the oncoming lane the deceleration was so fast. The truck is at a dealership and they acknowledge the issue but not a fix other than putting back in the failed part. There was no warning and my readings say many others are having same issue. The small dealership we left the truck with (yemm Chevrolet in Galesburg Il) said they had 3 trucks with the same issue. The truck has been with the dealership for 7 weeks now.
Additional Notes:
While driving 55mph on a 2 lane road, pulling a 5th wheel camper, the truck transmission downshifted by itself to a low gear. This caused a scary and immediate deceleration from 55 to 25mph. The trailer wanted to push into the oncoming lane the deceleration was so fast. The truck is at a dealership and they acknowledge the issue but not a fix other than putting back in the failed part. There was no warning and my readings say many others are having same issue. The small dealership we left the truck with (yemm Chevrolet in Galesburg Il) said they had 3 trucks with the same issue. The truck has been with the dealership for 7 weeks now.
Mfg Campaign: 11617429
Recall Date: Oct 1, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When starting the vehicle, I got a message to service the parking brake (this is the second time I’ve had this warning appear in the 21,000 miles I’ve owned it, first was approximately 5,000 miles ago). When this warning is active the parking brake does not engage, and can’t be used to stop the vehicle when the brakes fail as they did today. With 42,774 miles on the vehicle, and the onboard monitor for brake wear showing remaining brake life at 94% front and 96% rear, brake fluid reservoir between Max and Min the brake pedal went soft and the vehicle would not stop. I resorted to putting the vehicle in neutral and pumping the brakes until the pedal got hard. As soon as I let off the brake my vehicle began to roll backwards, stepped on the brake pedal again and the pedal again went to the floor without stopping or slowing the vehicle (pumping the brakes got it stopped again inches away from running into my house). The myGMC app notified me that I need to service the ABS system. I had the vehicle towed to the dealership for diagnostics and repair. Possibly related, this afternoon before the brakes stopped working I felt a mild vibration when traveling 20-35mph that resembled the vibration that occurs when a wheel bearing has begun to fail. Tow truck driver witnessed the vehicles inability to stop when putting it in neutral to load vehicle. It is unimaginable that a vehicle can be placed on the highway that has no backup system in the event of brake failure. Had a kid run out in front of me there would have been no way to avoid the accident (no other warnings appeared to indicate the vehicle was unsafe to drive. Brakes worked correctly and stopped appropriately until they didn’t).
Corrective Action:
When starting the vehicle, I got a message to service the parking brake (this is the second time I’ve had this warning appear in the 21,000 miles I’ve owned it, first was approximately 5,000 miles ago). When this warning is active the parking brake does not engage, and can’t be used to stop the vehicle when the brakes fail as they did today. With 42,774 miles on the vehicle, and the onboard monitor for brake wear showing remaining brake life at 94% front and 96% rear, brake fluid reservoir between Max and Min the brake pedal went soft and the vehicle would not stop. I resorted to putting the vehicle in neutral and pumping the brakes until the pedal got hard. As soon as I let off the brake my vehicle began to roll backwards, stepped on the brake pedal again and the pedal again went to the floor without stopping or slowing the vehicle (pumping the brakes got it stopped again inches away from running into my house). The myGMC app notified me that I need to service the ABS system. I had the vehicle towed to the dealership for diagnostics and repair. Possibly related, this afternoon before the brakes stopped working I felt a mild vibration when traveling 20-35mph that resembled the vibration that occurs when a wheel bearing has begun to fail. Tow truck driver witnessed the vehicles inability to stop when putting it in neutral to load vehicle. It is unimaginable that a vehicle can be placed on the highway that has no backup system in the event of brake failure. Had a kid run out in front of me there would have been no way to avoid the accident (no other warnings appeared to indicate the vehicle was unsafe to drive. Brakes worked correctly and stopped appropriately until they didn’t).
Additional Notes:
When starting the vehicle, I got a message to service the parking brake (this is the second time I’ve had this warning appear in the 21,000 miles I’ve owned it, first was approximately 5,000 miles ago). When this warning is active the parking brake does not engage, and can’t be used to stop the vehicle when the brakes fail as they did today. With 42,774 miles on the vehicle, and the onboard monitor for brake wear showing remaining brake life at 94% front and 96% rear, brake fluid reservoir between Max and Min the brake pedal went soft and the vehicle would not stop. I resorted to putting the vehicle in neutral and pumping the brakes until the pedal got hard. As soon as I let off the brake my vehicle began to roll backwards, stepped on the brake pedal again and the pedal again went to the floor without stopping or slowing the vehicle (pumping the brakes got it stopped again inches away from running into my house). The myGMC app notified me that I need to service the ABS system. I had the vehicle towed to the dealership for diagnostics and repair. Possibly related, this afternoon before the brakes stopped working I felt a mild vibration when traveling 20-35mph that resembled the vibration that occurs when a wheel bearing has begun to fail. Tow truck driver witnessed the vehicles inability to stop when putting it in neutral to load vehicle. It is unimaginable that a vehicle can be placed on the highway that has no backup system in the event of brake failure. Had a kid run out in front of me there would have been no way to avoid the accident (no other warnings appeared to indicate the vehicle was unsafe to drive. Brakes worked correctly and stopped appropriately until they didn’t).
Mfg Campaign: 11584171
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
The right rear tire (Goodyear Wrangler 275/65R20) separated and blew out on the highway, the truck was very difficult to control however it was safely stopped and there were no injuries. There was no observed warning prior to the blow out. The tire separation caused damage to the right rear quarter panel. The spare was installed and finished the trip safely. A tire shop found a second tire with evidence of separation on the left front corner. The tire that blew out on the highway is (DOT PJOT JB1V 0721) and the other 3 including the one with evidence of separation is (DOT PJOT JB1V 0821). The blown tire has been returned to Goodyear in Ohio by the auto repair facility at Goodyears request. Goodyear is refusing to assess the other 3 tires unless I bring them to an authorized service center which is not possible with only 3 functional tires including the spare. The 3 remaining tires are at the auto repair facility.
Corrective Action:
The right rear tire (Goodyear Wrangler 275/65R20) separated and blew out on the highway, the truck was very difficult to control however it was safely stopped and there were no injuries. There was no observed warning prior to the blow out. The tire separation caused damage to the right rear quarter panel. The spare was installed and finished the trip safely. A tire shop found a second tire with evidence of separation on the left front corner. The tire that blew out on the highway is (DOT PJOT JB1V 0721) and the other 3 including the one with evidence of separation is (DOT PJOT JB1V 0821). The blown tire has been returned to Goodyear in Ohio by the auto repair facility at Goodyears request. Goodyear is refusing to assess the other 3 tires unless I bring them to an authorized service center which is not possible with only 3 functional tires including the spare. The 3 remaining tires are at the auto repair facility.
Additional Notes:
The right rear tire (Goodyear Wrangler 275/65R20) separated and blew out on the highway, the truck was very difficult to control however it was safely stopped and there were no injuries. There was no observed warning prior to the blow out. The tire separation caused damage to the right rear quarter panel. The spare was installed and finished the trip safely. A tire shop found a second tire with evidence of separation on the left front corner. The tire that blew out on the highway is (DOT PJOT JB1V 0721) and the other 3 including the one with evidence of separation is (DOT PJOT JB1V 0821). The blown tire has been returned to Goodyear in Ohio by the auto repair facility at Goodyears request. Goodyear is refusing to assess the other 3 tires unless I bring them to an authorized service center which is not possible with only 3 functional tires including the spare. The 3 remaining tires are at the auto repair facility.
Mfg Campaign: 11523697
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Part Number: 85138746 - DEF tank assembly, heater, pump, reservoir. I was told there were issues with the heater and pump. The heater turns high or the heater won’t work; and there are issues with the connector.02/24/22: My truck has 16,000 approx. miles. The check engine light came on and displayed message that I had so many miles until truck would be restricted to 65MPH. I took my truck into Kendall dealership in Nampa, Idaho and was told there was myself and another person who had the same issue. A couple weeks go by and I call the dealership back and was told that I was 5th in line and there were 20 behind me. I was told that there were 11,000 parts already spoken for and 6,000 parts on backorder. I was one of the backorder individuals. I was also told that they do not have a ETA on when they would receive parts and that parts show up unexpected. They told me that I would have to contact GM customer service for assistance. The dealer called me back March 31st to see if I got my camper moved and how much it cost to move. They told me the dealership would cover one month truck payment and would like me to send in my loan payment statement. I asked for clarification as I didn’t know how I could have been 2nd person and the other day he said I was fifth in line. He said that there are at least 2-3 persons for service technician at dealership. Only 2 got fixed in the last 2 months. I asked if the new part going in will have the same issue or will be a re-designed part that fixes the issue. Dealer said the same part. GM is working on a re-design part and not ready for manufacturing. I asked why this wasn’t on a recall and he said no because it would bring people in that don’t need it replaced because their part is still working, and that GM doesn’t have a re-designed part to fix the issue. Gortsema Motors in Grangeville, Idaho a friend brought in their 2018 Chevydiesel truck (with 87,000 miles) for the same issue. Dealer said they have many cases.
Corrective Action:
Part Number: 85138746 - DEF tank assembly, heater, pump, reservoir. I was told there were issues with the heater and pump. The heater turns high or the heater won’t work; and there are issues with the connector.02/24/22: My truck has 16,000 approx. miles. The check engine light came on and displayed message that I had so many miles until truck would be restricted to 65MPH. I took my truck into Kendall dealership in Nampa, Idaho and was told there was myself and another person who had the same issue. A couple weeks go by and I call the dealership back and was told that I was 5th in line and there were 20 behind me. I was told that there were 11,000 parts already spoken for and 6,000 parts on backorder. I was one of the backorder individuals. I was also told that they do not have a ETA on when they would receive parts and that parts show up unexpected. They told me that I would have to contact GM customer service for assistance. The dealer called me back March 31st to see if I got my camper moved and how much it cost to move. They told me the dealership would cover one month truck payment and would like me to send in my loan payment statement. I asked for clarification as I didn’t know how I could have been 2nd person and the other day he said I was fifth in line. He said that there are at least 2-3 persons for service technician at dealership. Only 2 got fixed in the last 2 months. I asked if the new part going in will have the same issue or will be a re-designed part that fixes the issue. Dealer said the same part. GM is working on a re-design part and not ready for manufacturing. I asked why this wasn’t on a recall and he said no because it would bring people in that don’t need it replaced because their part is still working, and that GM doesn’t have a re-designed part to fix the issue. Gortsema Motors in Grangeville, Idaho a friend brought in their 2018 Chevydiesel truck (with 87,000 miles) for the same issue. Dealer said they have many cases.
Additional Notes:
Part Number: 85138746 - DEF tank assembly, heater, pump, reservoir. I was told there were issues with the heater and pump. The heater turns high or the heater won’t work; and there are issues with the connector.02/24/22: My truck has 16,000 approx. miles. The check engine light came on and displayed message that I had so many miles until truck would be restricted to 65MPH. I took my truck into Kendall dealership in Nampa, Idaho and was told there was myself and another person who had the same issue. A couple weeks go by and I call the dealership back and was told that I was 5th in line and there were 20 behind me. I was told that there were 11,000 parts already spoken for and 6,000 parts on backorder. I was one of the backorder individuals. I was also told that they do not have a ETA on when they would receive parts and that parts show up unexpected. They told me that I would have to contact GM customer service for assistance. The dealer called me back March 31st to see if I got my camper moved and how much it cost to move. They told me the dealership would cover one month truck payment and would like me to send in my loan payment statement. I asked for clarification as I didn’t know how I could have been 2nd person and the other day he said I was fifth in line. He said that there are at least 2-3 persons for service technician at dealership. Only 2 got fixed in the last 2 months. I asked if the new part going in will have the same issue or will be a re-designed part that fixes the issue. Dealer said the same part. GM is working on a re-design part and not ready for manufacturing. I asked why this wasn’t on a recall and he said no because it would bring people in that don’t need it replaced because their part is still working, and that GM doesn’t have a re-designed part to fix the issue. Gortsema Motors in Grangeville, Idaho a friend brought in their 2018 Chevydiesel truck (with 87,000 miles) for the same issue. Dealer said they have many cases.
Mfg Campaign: 11459422
Recall Date: Apr 3, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Problem: Unable to shift transmission from D to another position like R, P, N due to snow/slush being on shifter. I travel on Idaho state highways and County roads that are plowed. In February, I traveled state highway 14. Road conditions were plowed snow roads, broken snow floor, slush and pavement without slush or snow. I had a passenger with me on this trip from Elk City, Idaho to Grangeville, Idaho via SH-14. When I pulled into my storage unit, I could not shift from D to P or N or R. I could only drive forward. The temperature in Grangeville was mid 40s. I did not have any tremendous snow build up on the under carriage or wheel wells. I drove to the dealer Gortsema Motors and their service technician said that I needed to go to a car wash and blow out the snow buildup next to the transmission linkage shifter. When I pulled into the car wash, I still could not shift the transmission. My passenger got out and used the water to push out the snow buildup around the linkage shifter. Then I was able to shift between all gears P, R, N, D. This is a big concern because this should not have happened. This is a major problem in the winter and had there not been a car wash to blow out the snow/slush, I would not be able to turn the truck off or restart the diesel truck in gear. There needs to be a protective shield around the shifter so that snow/slush does not get up into area and cause the shifter to not shift.
Corrective Action:
Problem: Unable to shift transmission from D to another position like R, P, N due to snow/slush being on shifter. I travel on Idaho state highways and County roads that are plowed. In February, I traveled state highway 14. Road conditions were plowed snow roads, broken snow floor, slush and pavement without slush or snow. I had a passenger with me on this trip from Elk City, Idaho to Grangeville, Idaho via SH-14. When I pulled into my storage unit, I could not shift from D to P or N or R. I could only drive forward. The temperature in Grangeville was mid 40s. I did not have any tremendous snow build up on the under carriage or wheel wells. I drove to the dealer Gortsema Motors and their service technician said that I needed to go to a car wash and blow out the snow buildup next to the transmission linkage shifter. When I pulled into the car wash, I still could not shift the transmission. My passenger got out and used the water to push out the snow buildup around the linkage shifter. Then I was able to shift between all gears P, R, N, D. This is a big concern because this should not have happened. This is a major problem in the winter and had there not been a car wash to blow out the snow/slush, I would not be able to turn the truck off or restart the diesel truck in gear. There needs to be a protective shield around the shifter so that snow/slush does not get up into area and cause the shifter to not shift.
Additional Notes:
Problem: Unable to shift transmission from D to another position like R, P, N due to snow/slush being on shifter. I travel on Idaho state highways and County roads that are plowed. In February, I traveled state highway 14. Road conditions were plowed snow roads, broken snow floor, slush and pavement without slush or snow. I had a passenger with me on this trip from Elk City, Idaho to Grangeville, Idaho via SH-14. When I pulled into my storage unit, I could not shift from D to P or N or R. I could only drive forward. The temperature in Grangeville was mid 40s. I did not have any tremendous snow build up on the under carriage or wheel wells. I drove to the dealer Gortsema Motors and their service technician said that I needed to go to a car wash and blow out the snow buildup next to the transmission linkage shifter. When I pulled into the car wash, I still could not shift the transmission. My passenger got out and used the water to push out the snow buildup around the linkage shifter. Then I was able to shift between all gears P, R, N, D. This is a big concern because this should not have happened. This is a major problem in the winter and had there not been a car wash to blow out the snow/slush, I would not be able to turn the truck off or restart the diesel truck in gear. There needs to be a protective shield around the shifter so that snow/slush does not get up into area and cause the shifter to not shift.
Mfg Campaign: 11459426
Recall Date: Apr 3, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Corrective Action:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Additional Notes:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Mfg Campaign: 11455361
Recall Date: Mar 5, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Corrective Action:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Additional Notes:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Mfg Campaign: 11455361
Recall Date: Mar 5, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Corrective Action:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Additional Notes:
The throttle body gets stuck wide open after the eninge gets up to operating temperature, it will give some warning with the throttle like on off throttle use and no codes show up at all. The risk of everyones is in extrem DANGER. The break are to soft and well not stop unless you put both feet on the break pedal down to the floor. Tranismission can NOT figure out what gear it needs to be in way too many gears and horrible fuel mpg for the 6.6L Duramax L5P. None of the GM dealership will look at the truck unless there is a code or it is happening right there when they look up the trucks VIN.
Mfg Campaign: 11455361
Recall Date: Mar 5, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Corrective Action:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Additional Notes:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Mfg Campaign: 11454519
Recall Date: Feb 28, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Corrective Action:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Additional Notes:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Mfg Campaign: 11454519
Recall Date: Feb 28, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Corrective Action:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Additional Notes:
•The diesel exhaust fluid heater is a faulty component in the system, there is a back order on the part with no ETA • My pickup only does 55MPH right now and soon to do 5MPH you cannot drive on a public road doing 5MPH •There is thousands of other people having the same exact problem! •The DEF light is illuminated on my dash along with the check engine light, when you diagnose the error code it comes up with “P20C1 Reductant Heater C Control Circuit/OPEN”
Mfg Campaign: 11454519
Recall Date: Feb 28, 2022
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tailgate falls open while traveling down the road
Corrective Action:
Tailgate falls open while traveling down the road
Additional Notes:
Tailgate falls open while traveling down the road
Mfg Campaign: 11446957
Recall Date: Jan 10, 2022
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