GMC SIERRA 3500 2017

Complete listing of complaints and recalls for this vehicle

15
Complaints
11
Recalls

Complaints & Recalls

15 Complaints 11 Recalls

Official Safety Recalls - Important!

11 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 23V047000 SAFETY RECALL
22.1K Vehicles Affected
Recall Date: Feb 2, 2023
Safety Issue:

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

Potential Risk:
An engine stall increases the risk of a crash.
FREE Recall Solution:
Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N222368030
Notice Date: Jun 21, 2023
Recall Date: Feb 2, 2023
General Motors, Llc
NHTSA Campaign: 21V496000 SAFETY RECALL
338K Vehicles Affected
Recall Date: Jul 1, 2021
Safety Issue:

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.

Potential Risk:
An electrical short-circuit can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N212329840
Notice Date: Apr 4, 2022
Recall Date: Jul 1, 2021
General Motors Llc
NHTSA Campaign: 19V328000 SAFETY RECALL
318.4K Vehicles Affected
Recall Date: Apr 25, 2019
Safety Issue:

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

Potential Risk:
A short-circuit may damage the engine components and increase the risk of fire.
FREE Recall Solution:
GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N182206310, -11, -12
Notice Date: Dec 11, 2019
Recall Date: Apr 25, 2019
General Motors Llc
NHTSA Campaign: 19V088000 SAFETY RECALL
18.6K Vehicles Affected
Recall Date: Feb 7, 2019
Safety Issue:

General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.

Potential Risk:
If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
FREE Recall Solution:
GM has notified owners, and dealers will replace the rear-tank fuel-pump module, inspect the front tank and, if necessary, replace the front tank, free of charge. The recall began July 30, 2019. GM's number for this recall is N182204190.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N182204190
Notice Date: Jul 30, 2019
Recall Date: Feb 7, 2019
General Motors Llc
NHTSA Campaign: 17V567000 SAFETY RECALL
38K Vehicles Affected
Recall Date: Sep 14, 2017
Safety Issue:

General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."

Potential Risk:
The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.
FREE Recall Solution:
GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: 17368, 17375, 17376
Notice Date: Oct 23, 2017
Recall Date: Sep 14, 2017
General Motors Llc
NHTSA Campaign: 17V437000 SAFETY RECALL
40.7K Vehicles Affected
Recall Date: Jul 10, 2017
Safety Issue:

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Potential Risk:
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
FREE Recall Solution:
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: 17287
Notice Date: Aug 4, 2017
Recall Date: Jul 10, 2017
General Motors Llc
NHTSA Campaign: 16V651000 SAFETY RECALL
3.6M Vehicles Affected
Recall Date: Sep 8, 2016
Safety Issue:

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Potential Risk:
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
FREE Recall Solution:
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: 16007
Notice Date: Oct 13, 2016
Recall Date: Sep 8, 2016

Consumer Complaints

15 Complaints
General Motors, Llc
Campaign: 11665289 Other
Jun 6, 2025
Defect Description:

POWER TRAIN:AXLE ASSEMBLY

Potential Consequences:

The contact owns a 2017 GMC Sierra 3500. The contact stated while driving 30 MPH, there was smoke and a squealing sound coming from the passenger’s side rear wheel. The vehicle was taken to the residence and the contact observed fluid on the axle tube. The contact stated that the axle as taken apart and the wheel bearings were in pieces. The contact stated that the axle nut had unintendedly backed off. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

Corrective Action:

The contact owns a 2017 GMC Sierra 3500. The contact stated while driving 30 MPH, there was smoke and a squealing sound coming from the passenger’s side rear wheel. The vehicle was taken to the residence and the contact observed fluid on the axle tube. The contact stated that the axle as taken apart and the wheel bearings were in pieces. The contact stated that the axle nut had unintendedly backed off. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

Additional Notes:

The contact owns a 2017 GMC Sierra 3500. The contact stated while driving 30 MPH, there was smoke and a squealing sound coming from the passenger’s side rear wheel. The vehicle was taken to the residence and the contact observed fluid on the axle tube. The contact stated that the axle as taken apart and the wheel bearings were in pieces. The contact stated that the axle nut had unintendedly backed off. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

Manufacturer: GMC
Mfg Campaign: 11665289
Notice Date: Jun 6, 2025
Recall Date: Jun 6, 2025
General Motors, Llc
Campaign: 11657477 Other
Apr 29, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Corrective Action:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Additional Notes:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Manufacturer: GMC
Mfg Campaign: 11657477
Notice Date: Apr 29, 2025
Recall Date: Apr 29, 2025
General Motors, Llc
Campaign: 11657477 Other
Apr 29, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Corrective Action:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Additional Notes:

Trailer brake system connection warning Intermittent when towing it will say trailer not connected, while still having a secure 7 pin connection. This causes me to loose trailer brakes. My camper is nearly 14,000 lbs. Very dangerous situation. Happened since new. Was into / complained to GM service dept over 6 times.

Manufacturer: GMC
Mfg Campaign: 11657477
Notice Date: Apr 29, 2025
Recall Date: Apr 29, 2025
General Motors, Llc
Campaign: 11633623 Other
Jan 2, 2025
Defect Description:

ENGINE

Potential Consequences:

this vehicle is garage kept and meticulous maintained, has 136,000 miles, original owner, brought to dealer for an oil leak, they said exhaust are frozen and won't come out after heating etc. they have to replace exhaust manifolds! Bolts should not seize is the head of a garage kept vehicle that's heated! Being a mechanic many years ago I have never seen this happen! this is the first year for the new engine, On a internet search I found it's not uncommon, and the bill is going to cost me over $8000 !. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

this vehicle is garage kept and meticulous maintained, has 136,000 miles, original owner, brought to dealer for an oil leak, they said exhaust are frozen and won't come out after heating etc. they have to replace exhaust manifolds! Bolts should not seize is the head of a garage kept vehicle that's heated! Being a mechanic many years ago I have never seen this happen! this is the first year for the new engine, On a internet search I found it's not uncommon, and the bill is going to cost me over $8000 !. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

this vehicle is garage kept and meticulous maintained, has 136,000 miles, original owner, brought to dealer for an oil leak, they said exhaust are frozen and won't come out after heating etc. they have to replace exhaust manifolds! Bolts should not seize is the head of a garage kept vehicle that's heated! Being a mechanic many years ago I have never seen this happen! this is the first year for the new engine, On a internet search I found it's not uncommon, and the bill is going to cost me over $8000 !. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: GMC
Mfg Campaign: 11633623
Notice Date: Jan 2, 2025
Recall Date: Jan 2, 2025
General Motors, Llc
Campaign: 11620867 Other
Oct 20, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

tHE 6L90 TRANMISSION FAILED WITH NO WARNING AT 58,408 MILES. HAD TO BACK THE TRUCK UP IN TRAFFIC OVER 1/2 MILE TO REACH A SAFE SPOT. SEEMS GM IS HAVING A LOT OF PROBLEMS WITH THIS TRANSMISSION AND THEIR 8 SPEED TRANSMISSION. NO ASSISTANCE FROM GM TO REPAIR SEEING I WAS OUT OF THE 5 YEAR 100000 WARRANTY. SEEMS GM KNOW ABOUT THESES PROBLEMS. HAD TO SPEND $5K TO GET NO DEALER SERVICE TO INSTALL A REMANUFACTURED TRANS, HOPING IT WILL NOT HAPPEN AGAIN

Corrective Action:

tHE 6L90 TRANMISSION FAILED WITH NO WARNING AT 58,408 MILES. HAD TO BACK THE TRUCK UP IN TRAFFIC OVER 1/2 MILE TO REACH A SAFE SPOT. SEEMS GM IS HAVING A LOT OF PROBLEMS WITH THIS TRANSMISSION AND THEIR 8 SPEED TRANSMISSION. NO ASSISTANCE FROM GM TO REPAIR SEEING I WAS OUT OF THE 5 YEAR 100000 WARRANTY. SEEMS GM KNOW ABOUT THESES PROBLEMS. HAD TO SPEND $5K TO GET NO DEALER SERVICE TO INSTALL A REMANUFACTURED TRANS, HOPING IT WILL NOT HAPPEN AGAIN

Additional Notes:

tHE 6L90 TRANMISSION FAILED WITH NO WARNING AT 58,408 MILES. HAD TO BACK THE TRUCK UP IN TRAFFIC OVER 1/2 MILE TO REACH A SAFE SPOT. SEEMS GM IS HAVING A LOT OF PROBLEMS WITH THIS TRANSMISSION AND THEIR 8 SPEED TRANSMISSION. NO ASSISTANCE FROM GM TO REPAIR SEEING I WAS OUT OF THE 5 YEAR 100000 WARRANTY. SEEMS GM KNOW ABOUT THESES PROBLEMS. HAD TO SPEND $5K TO GET NO DEALER SERVICE TO INSTALL A REMANUFACTURED TRANS, HOPING IT WILL NOT HAPPEN AGAIN

Manufacturer: GMC
Mfg Campaign: 11620867
Notice Date: Oct 20, 2024
Recall Date: Oct 20, 2024
General Motors, Llc
Campaign: 11505276 Other
Feb 2, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Corrective Action:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Additional Notes:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Manufacturer: GMC
Mfg Campaign: 11505276
Notice Date: Feb 2, 2023
Recall Date: Feb 2, 2023
General Motors, Llc
Campaign: 11505276 Other
Feb 2, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Corrective Action:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Additional Notes:

SERVICE TRAILER BRAKING SYSTEM. Faulty control in the dash. Known issue per mechanic but no recall issued. Safety issue as trailer brake may not function properly when towing as a result

Manufacturer: GMC
Mfg Campaign: 11505276
Notice Date: Feb 2, 2023
Recall Date: Feb 2, 2023
General Motors, Llc
Campaign: 11478276 Other
Aug 8, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Brake are very spongy all the time we’ll While driving in parking lot at low speed we lost brakes happen to hit person in front. This has been a continuous problem to point we are scared to even use the truck to go to store. Took it to Firestone. They told me it was the master cylinder. So they replaced that, replaced the front rotors and pads, did a fluid exchange abs as well? Don’t know what that is. On the internet there is tons of this issue. I even see GMC 1500 is having this issue and there is a recall for the recalibration electric brake controller? Couldn’t it include the full Sierra line?. Why not on the 2500, 3500? Looks to be same system? Rotors and calipers are different thats it If anyone can help please let me know. It’s not covered under warranty and they want to replace some pump for $1500. I just paid $1500 for something totally different

Corrective Action:

Brake are very spongy all the time we’ll While driving in parking lot at low speed we lost brakes happen to hit person in front. This has been a continuous problem to point we are scared to even use the truck to go to store. Took it to Firestone. They told me it was the master cylinder. So they replaced that, replaced the front rotors and pads, did a fluid exchange abs as well? Don’t know what that is. On the internet there is tons of this issue. I even see GMC 1500 is having this issue and there is a recall for the recalibration electric brake controller? Couldn’t it include the full Sierra line?. Why not on the 2500, 3500? Looks to be same system? Rotors and calipers are different thats it If anyone can help please let me know. It’s not covered under warranty and they want to replace some pump for $1500. I just paid $1500 for something totally different

Additional Notes:

Brake are very spongy all the time we’ll While driving in parking lot at low speed we lost brakes happen to hit person in front. This has been a continuous problem to point we are scared to even use the truck to go to store. Took it to Firestone. They told me it was the master cylinder. So they replaced that, replaced the front rotors and pads, did a fluid exchange abs as well? Don’t know what that is. On the internet there is tons of this issue. I even see GMC 1500 is having this issue and there is a recall for the recalibration electric brake controller? Couldn’t it include the full Sierra line?. Why not on the 2500, 3500? Looks to be same system? Rotors and calipers are different thats it If anyone can help please let me know. It’s not covered under warranty and they want to replace some pump for $1500. I just paid $1500 for something totally different

Manufacturer: GMC
Mfg Campaign: 11478276
Notice Date: Aug 8, 2022
Recall Date: Aug 8, 2022
General Motors, Llc
Campaign: 11460578 Other
Apr 12, 2022
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2017 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Corrective Action:

The contact owns a 2017 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Additional Notes:

The contact owns a 2017 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer: GMC
Mfg Campaign: 11460578
Notice Date: Apr 12, 2022
Recall Date: Apr 12, 2022
General Motors, Llc
Campaign: 11276971 Other
Oct 29, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHEN YOU PUT ON THE BRAKES YOU HAVE TO PRESS SO HARD AND I MEAN HARD TO GET IT TO STOP. IT WAS NOT LIKE THAT WHEN IT WAS NEW. IT YOU PUT ATRAILER BEHIND THE TRUCK AND THE TRAILER HAS BREAKES THAT IS WHAT STOP THE TRUCK NOT THE TRUCK BRAKES. IT IS SAFE TO DRIVE. IT HAS BEEN GOING ON FOR ABOUT 3 MONTH.19/2019

Corrective Action:

WHEN YOU PUT ON THE BRAKES YOU HAVE TO PRESS SO HARD AND I MEAN HARD TO GET IT TO STOP. IT WAS NOT LIKE THAT WHEN IT WAS NEW. IT YOU PUT ATRAILER BEHIND THE TRUCK AND THE TRAILER HAS BREAKES THAT IS WHAT STOP THE TRUCK NOT THE TRUCK BRAKES. IT IS SAFE TO DRIVE. IT HAS BEEN GOING ON FOR ABOUT 3 MONTH.19/2019

Additional Notes:

WHEN YOU PUT ON THE BRAKES YOU HAVE TO PRESS SO HARD AND I MEAN HARD TO GET IT TO STOP. IT WAS NOT LIKE THAT WHEN IT WAS NEW. IT YOU PUT ATRAILER BEHIND THE TRUCK AND THE TRAILER HAS BREAKES THAT IS WHAT STOP THE TRUCK NOT THE TRUCK BRAKES. IT IS SAFE TO DRIVE. IT HAS BEEN GOING ON FOR ABOUT 3 MONTH.19/2019

Manufacturer: GMC
Mfg Campaign: 11276971
Notice Date: Oct 29, 2019
Recall Date: Oct 29, 2019
General Motors, Llc
Campaign: 11132650 Other
Oct 1, 2018
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Corrective Action:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Additional Notes:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Manufacturer: GMC
Mfg Campaign: 11132650
Notice Date: Oct 1, 2018
Recall Date: Oct 1, 2018
General Motors, Llc
Campaign: 11132650 Other
Oct 1, 2018
Defect Description:

WHEELS

Potential Consequences:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Corrective Action:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Additional Notes:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Manufacturer: GMC
Mfg Campaign: 11132650
Notice Date: Oct 1, 2018
Recall Date: Oct 1, 2018
General Motors, Llc
Campaign: 11132650 Other
Oct 1, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Corrective Action:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Additional Notes:

WHILE DRIVING DOWN A MOUNTAIN ROAD WITH A 5TH WHEEL ATTACHED IT APPEARED THAT THE REAR BRAKES ON THE DRIVERS SIDE WERE SMOKING, I PULLED OVER TO ALLOW IT TO COOL. WE FOUND A GMC DEALERSHIP AND PROCEEDED THERE VERY SLOWLY STOPPING A NUMBER OF TIMES TO ALLOW THE BRAKES TO COOL DOWN. 2 MILES SHORT OF GMC, THERE WAS A LOUD POP AND A TIRE HAD BLOWN. WE PULLED OVER AND WHILE CALLING ROADSIDE ASSISTANCE NOTICED FIRE UNDER THE TRUCK. WE PUT IT OUT WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. WE WERE TOWED TO THE DEALERSHIP. THE BRAKE CALIPER CAME APART, THE REAR AXLE BROKE (POSSIBLY MELTED FROM HEAT AND FIRE?). GM INITIALLY STATED 4 DAYS TO REPAIR, NOW THEY THEY ARE SAYING 3 WEEKS AS THEY HAVE TO BUILD A NEW AXLE. IF WE HAD NOT HAD THE EXTINGUISHER THE TRUCK, RV AND MEADOW WOULD HAVE ALL GONE UP IN FLAMES AND WHO KNOWS THE DISASTER THAT COULD HAVE OCCURRED IF THIS HAPPENED ON THE MOUNTAIN ROAD. THIS VEHICLE ONLY HAS 17,000 MILES, 11 MONTHS OLD AND HAS HAD ALL ROUTINE MAINTENANCE PERFORMED AT GMC DEALERS. I HAVE MORE PICTURES BUT AM UNABLE TO UPLOAD THEM.

Manufacturer: GMC
Mfg Campaign: 11132650
Notice Date: Oct 1, 2018
Recall Date: Oct 1, 2018
General Motors, Llc
Campaign: 11065003 Other
Jan 26, 2018
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

HEADLIGHTS SHAKE OR FLICKER AT THE SLIGHTEST BUMP OR CRACK IN ROAD. GM IS AWARE OF THE PROBLEM BUT HAS NO FIX NOR DO THEY PLAN TO.

Corrective Action:

HEADLIGHTS SHAKE OR FLICKER AT THE SLIGHTEST BUMP OR CRACK IN ROAD. GM IS AWARE OF THE PROBLEM BUT HAS NO FIX NOR DO THEY PLAN TO.

Additional Notes:

HEADLIGHTS SHAKE OR FLICKER AT THE SLIGHTEST BUMP OR CRACK IN ROAD. GM IS AWARE OF THE PROBLEM BUT HAS NO FIX NOR DO THEY PLAN TO.

Manufacturer: GMC
Mfg Campaign: 11065003
Notice Date: Jan 26, 2018
Recall Date: Jan 26, 2018
General Motors, Llc
Campaign: 11012854 Other
Aug 4, 2017
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

PURCHASED A NEW 2017 GMC DENALI 3500. THE TRUCK CAME WITH 4 MICHILEN LT 265/70R18 A/T2 TIRES ON IT. THE SPARE TIRE IS A GOODYEAR TIRE. PAGE 401 AND PAGE 402 OF THE OWNERS MANUAL STATES: MIXING TIRES OF DIFFERENT SIZES,BRANDS, OR TYPES MAY CAUSE LOSS OF CONTROL OF THE VEHICLE, RESULTING IN A CRASH OR OTHER VEHICLE DAMAGE. USE THE CORRECT SIZE, BRAND, AND TYPE OF TIRES ON ALL WHEELS."

Corrective Action:

PURCHASED A NEW 2017 GMC DENALI 3500. THE TRUCK CAME WITH 4 MICHILEN LT 265/70R18 A/T2 TIRES ON IT. THE SPARE TIRE IS A GOODYEAR TIRE. PAGE 401 AND PAGE 402 OF THE OWNERS MANUAL STATES: MIXING TIRES OF DIFFERENT SIZES,BRANDS, OR TYPES MAY CAUSE LOSS OF CONTROL OF THE VEHICLE, RESULTING IN A CRASH OR OTHER VEHICLE DAMAGE. USE THE CORRECT SIZE, BRAND, AND TYPE OF TIRES ON ALL WHEELS."

Additional Notes:

PURCHASED A NEW 2017 GMC DENALI 3500. THE TRUCK CAME WITH 4 MICHILEN LT 265/70R18 A/T2 TIRES ON IT. THE SPARE TIRE IS A GOODYEAR TIRE. PAGE 401 AND PAGE 402 OF THE OWNERS MANUAL STATES: MIXING TIRES OF DIFFERENT SIZES,BRANDS, OR TYPES MAY CAUSE LOSS OF CONTROL OF THE VEHICLE, RESULTING IN A CRASH OR OTHER VEHICLE DAMAGE. USE THE CORRECT SIZE, BRAND, AND TYPE OF TIRES ON ALL WHEELS."

Manufacturer: GMC
Mfg Campaign: 11012854
Notice Date: Aug 4, 2017
Recall Date: Aug 4, 2017

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