Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: N182204190
Recall Date: Feb 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Silverado 2500, 3500, 1500 Crew Cab Special Service, Tahoe Police Pursuit/Special Service, GMC Sierra 2500, and 3500 vehicles. The brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18278
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2016 Chevrolet Silverado 1500, 2500, and 3500 heavy duty trucks manufactured October 1, 2013, to February 1, 2016, 2015-2016 Chevrolet Tahoe Police Pursuit Vehicles (PPV) manufactured March 1, 2014, to February 1, 2016, and 2015-2016 GMC Sierra 2500 and 3500 heavy duty trucks manufactured October 29, 2013, to February 1, 2016. On the affected vehicles, the brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20760
Recall Date: Feb 5, 2016
Consumer Complaints
27 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL HAS SLOP/PLAY IN IT. WHEEL HAS 3-4 INCHES OF PLAY BEFORE IT CATCHES. CAN DRIVE DOWN ROAD AND 1 MIN WHEEL IS TO THE LEFT NEXT ITS TO RIGHT TO KEEP TRUCK GOING STRAIGHT.
Corrective Action:
STEERING WHEEL HAS SLOP/PLAY IN IT. WHEEL HAS 3-4 INCHES OF PLAY BEFORE IT CATCHES. CAN DRIVE DOWN ROAD AND 1 MIN WHEEL IS TO THE LEFT NEXT ITS TO RIGHT TO KEEP TRUCK GOING STRAIGHT.
Additional Notes:
STEERING WHEEL HAS SLOP/PLAY IN IT. WHEEL HAS 3-4 INCHES OF PLAY BEFORE IT CATCHES. CAN DRIVE DOWN ROAD AND 1 MIN WHEEL IS TO THE LEFT NEXT ITS TO RIGHT TO KEEP TRUCK GOING STRAIGHT.
Mfg Campaign: 11191309
Recall Date: Mar 25, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Mfg Campaign: 11113566
Recall Date: Jul 25, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Mfg Campaign: 11113566
Recall Date: Jul 25, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Mfg Campaign: 11113566
Recall Date: Jul 25, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Corrective Action:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Additional Notes:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Mfg Campaign: 10948966
Recall Date: Feb 1, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Corrective Action:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Additional Notes:
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Mfg Campaign: 10948966
Recall Date: Feb 1, 2017
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
SIDE THORAX AND HEAD CURTAIN AIRBAGS ARE LISTED AS STANDARD EQUIPMENT FOR THE 2016 GMC SIERRA TRUCK LINE. I DISCOVERED AFTER MY PURCHASE THAT MY VEHICLE DOES NOT HAVE SIDE AIRBAGS. AFTER RESEARCH I LEARNED THAT WHEN YOU SELECT THE DURAMAX ENGINE OPTION, GMC DELETES ALL SIDE AIRBAGS AND DOES NOT NOTIFY THE CUSTOMER. IT IS DIFFICULT TO DETERMINE IF YOUR VEHICLE HAS SIDE AIRBAGS OR NOT. SO THE BOTTOM LINE IS THAT POSSIBLY THOUSANDS OF CUSTOMERS BELIEVE THEY HAVE SIDE AIRBAGS (LIKE MYSELF) BUT IF THEY SELECTED THE VERY POPULAR (AND QUITE EXPENSIVE) DURAMAX ENGINE OPTION, THEY DO NOT HAVE THE SIDE AIRBAGS AS ADVERTISED. THIS IS A CRITICAL SAFETY FEATURE THAT GMC IS DELETING FROM ADVERTISED STANDARD EQUIPMENT WITHOUT PROPERLY ADVISING CUSTOMERS. IT WOULD BE A TRAGEDY IF SOMEONE IS INJURED IN A VEHICLE THEY BELIEVE HAS SIDE AIRBAGS BECAUSE OF THE DECEPTIVE PRACTICE. THIS POSSIBLE AFFECTS OTHER YEARS AND POSSIBLY THE CHEVROLET SILVERADO ALSO.
Corrective Action:
SIDE THORAX AND HEAD CURTAIN AIRBAGS ARE LISTED AS STANDARD EQUIPMENT FOR THE 2016 GMC SIERRA TRUCK LINE. I DISCOVERED AFTER MY PURCHASE THAT MY VEHICLE DOES NOT HAVE SIDE AIRBAGS. AFTER RESEARCH I LEARNED THAT WHEN YOU SELECT THE DURAMAX ENGINE OPTION, GMC DELETES ALL SIDE AIRBAGS AND DOES NOT NOTIFY THE CUSTOMER. IT IS DIFFICULT TO DETERMINE IF YOUR VEHICLE HAS SIDE AIRBAGS OR NOT. SO THE BOTTOM LINE IS THAT POSSIBLY THOUSANDS OF CUSTOMERS BELIEVE THEY HAVE SIDE AIRBAGS (LIKE MYSELF) BUT IF THEY SELECTED THE VERY POPULAR (AND QUITE EXPENSIVE) DURAMAX ENGINE OPTION, THEY DO NOT HAVE THE SIDE AIRBAGS AS ADVERTISED. THIS IS A CRITICAL SAFETY FEATURE THAT GMC IS DELETING FROM ADVERTISED STANDARD EQUIPMENT WITHOUT PROPERLY ADVISING CUSTOMERS. IT WOULD BE A TRAGEDY IF SOMEONE IS INJURED IN A VEHICLE THEY BELIEVE HAS SIDE AIRBAGS BECAUSE OF THE DECEPTIVE PRACTICE. THIS POSSIBLE AFFECTS OTHER YEARS AND POSSIBLY THE CHEVROLET SILVERADO ALSO.
Additional Notes:
SIDE THORAX AND HEAD CURTAIN AIRBAGS ARE LISTED AS STANDARD EQUIPMENT FOR THE 2016 GMC SIERRA TRUCK LINE. I DISCOVERED AFTER MY PURCHASE THAT MY VEHICLE DOES NOT HAVE SIDE AIRBAGS. AFTER RESEARCH I LEARNED THAT WHEN YOU SELECT THE DURAMAX ENGINE OPTION, GMC DELETES ALL SIDE AIRBAGS AND DOES NOT NOTIFY THE CUSTOMER. IT IS DIFFICULT TO DETERMINE IF YOUR VEHICLE HAS SIDE AIRBAGS OR NOT. SO THE BOTTOM LINE IS THAT POSSIBLY THOUSANDS OF CUSTOMERS BELIEVE THEY HAVE SIDE AIRBAGS (LIKE MYSELF) BUT IF THEY SELECTED THE VERY POPULAR (AND QUITE EXPENSIVE) DURAMAX ENGINE OPTION, THEY DO NOT HAVE THE SIDE AIRBAGS AS ADVERTISED. THIS IS A CRITICAL SAFETY FEATURE THAT GMC IS DELETING FROM ADVERTISED STANDARD EQUIPMENT WITHOUT PROPERLY ADVISING CUSTOMERS. IT WOULD BE A TRAGEDY IF SOMEONE IS INJURED IN A VEHICLE THEY BELIEVE HAS SIDE AIRBAGS BECAUSE OF THE DECEPTIVE PRACTICE. THIS POSSIBLE AFFECTS OTHER YEARS AND POSSIBLY THE CHEVROLET SILVERADO ALSO.
Mfg Campaign: 10917189
Recall Date: Oct 18, 2016
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