Complaints & Recalls
Consumer Complaints
8 ComplaintsGeneral Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a significant safety concern as I was at an increased speed in heavy traffic by the time the lights illuminated. This not only puts the vehicle occupants at risk, this is potentially a significant risk to other motorist. There were no noticeable indications of damage besides pulling until I was at appropriately 55mph on the highway. The vehicle is currently at a dealership for repair.
Corrective Action:
The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a significant safety concern as I was at an increased speed in heavy traffic by the time the lights illuminated. This not only puts the vehicle occupants at risk, this is potentially a significant risk to other motorist. There were no noticeable indications of damage besides pulling until I was at appropriately 55mph on the highway. The vehicle is currently at a dealership for repair.
Additional Notes:
The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a significant safety concern as I was at an increased speed in heavy traffic by the time the lights illuminated. This not only puts the vehicle occupants at risk, this is potentially a significant risk to other motorist. There were no noticeable indications of damage besides pulling until I was at appropriately 55mph on the highway. The vehicle is currently at a dealership for repair.
Mfg Campaign: 11667918
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, after driving over a small pothole on the road, the alignment was dramatically altered, causing the vehicle to slightly veer out of the intended lane even though the steering wheel was centered. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that he previously owned another vehicle of the same year, make, and model that had experienced the same failure and a case was filed with the manufacturer for the vehicle, resulting in a buyback. The failure mileage was 2,000.
Corrective Action:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, after driving over a small pothole on the road, the alignment was dramatically altered, causing the vehicle to slightly veer out of the intended lane even though the steering wheel was centered. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that he previously owned another vehicle of the same year, make, and model that had experienced the same failure and a case was filed with the manufacturer for the vehicle, resulting in a buyback. The failure mileage was 2,000.
Additional Notes:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, after driving over a small pothole on the road, the alignment was dramatically altered, causing the vehicle to slightly veer out of the intended lane even though the steering wheel was centered. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that he previously owned another vehicle of the same year, make, and model that had experienced the same failure and a case was filed with the manufacturer for the vehicle, resulting in a buyback. The failure mileage was 2,000.
Mfg Campaign: 11666150
Recall Date: Jun 10, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Experienced loss of power steering, loss of brakes
Corrective Action:
Experienced loss of power steering, loss of brakes
Additional Notes:
Experienced loss of power steering, loss of brakes
Mfg Campaign: 11664044
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Experienced loss of power steering, loss of brakes
Corrective Action:
Experienced loss of power steering, loss of brakes
Additional Notes:
Experienced loss of power steering, loss of brakes
Mfg Campaign: 11664044
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission fluid overheating, which is a known issue in other GM models with 6.6L diesel with 12 speed allison transmission. Confirmed by warning message received on dashboard and transmission fluid temperature gauge. This occurred within 3 weeks of purchase. Dealer confirmed “Valve” needs to be replaced. Part is on back order with no arrival eta. Service advisor indicates the truck is not safe to drive and remains in the service department.
Corrective Action:
Transmission fluid overheating, which is a known issue in other GM models with 6.6L diesel with 12 speed allison transmission. Confirmed by warning message received on dashboard and transmission fluid temperature gauge. This occurred within 3 weeks of purchase. Dealer confirmed “Valve” needs to be replaced. Part is on back order with no arrival eta. Service advisor indicates the truck is not safe to drive and remains in the service department.
Additional Notes:
Transmission fluid overheating, which is a known issue in other GM models with 6.6L diesel with 12 speed allison transmission. Confirmed by warning message received on dashboard and transmission fluid temperature gauge. This occurred within 3 weeks of purchase. Dealer confirmed “Valve” needs to be replaced. Part is on back order with no arrival eta. Service advisor indicates the truck is not safe to drive and remains in the service department.
Mfg Campaign: 11662707
Recall Date: May 23, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The truck is not even 2 weeks old and driving down the road at less than 50mph the sunroof exploded. Nothing fell on the sunroof and no other vehicles were near the truck at the time the sunroof busted.
Corrective Action:
The truck is not even 2 weeks old and driving down the road at less than 50mph the sunroof exploded. Nothing fell on the sunroof and no other vehicles were near the truck at the time the sunroof busted.
Additional Notes:
The truck is not even 2 weeks old and driving down the road at less than 50mph the sunroof exploded. Nothing fell on the sunroof and no other vehicles were near the truck at the time the sunroof busted.
Mfg Campaign: 11659885
Recall Date: May 9, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Corrective Action:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Additional Notes:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Mfg Campaign: 11634563
Recall Date: Jan 7, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Corrective Action:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Additional Notes:
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repaired due to the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Mfg Campaign: 11634563
Recall Date: Jan 7, 2025
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