Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
Consumer Complaints
28 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The valve body inside the transmission has failed and GM has known it to fail but they have done nothing about it. My vehicle has been in the shop for 2 months because of it and “parts are on back order” it’s terrible i’ve bought this vehicle in august and it’s constantly been inside the shop for various issues. My transmission lost 7th gear and it came to an immediate stop in the road because of it. tires screeching and all. truly embarrassing that you can spend 83,000$ on a truck and it be such a peice of junk.
Corrective Action:
The valve body inside the transmission has failed and GM has known it to fail but they have done nothing about it. My vehicle has been in the shop for 2 months because of it and “parts are on back order” it’s terrible i’ve bought this vehicle in august and it’s constantly been inside the shop for various issues. My transmission lost 7th gear and it came to an immediate stop in the road because of it. tires screeching and all. truly embarrassing that you can spend 83,000$ on a truck and it be such a peice of junk.
Additional Notes:
The valve body inside the transmission has failed and GM has known it to fail but they have done nothing about it. My vehicle has been in the shop for 2 months because of it and “parts are on back order” it’s terrible i’ve bought this vehicle in august and it’s constantly been inside the shop for various issues. My transmission lost 7th gear and it came to an immediate stop in the road because of it. tires screeching and all. truly embarrassing that you can spend 83,000$ on a truck and it be such a peice of junk.
Mfg Campaign: 11596622
Recall Date: Jun 25, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I sent a certified 3 page letter along with 4 pages of supporting documentation on April 25th, it was received and signed for on 4/30 at 10:16 am. I have still not received a response. I called to follow up and the reference number is #1516488, they told me to file the case online. I have copy of the letter I can resend via email or upload here.
Corrective Action:
I sent a certified 3 page letter along with 4 pages of supporting documentation on April 25th, it was received and signed for on 4/30 at 10:16 am. I have still not received a response. I called to follow up and the reference number is #1516488, they told me to file the case online. I have copy of the letter I can resend via email or upload here.
Additional Notes:
I sent a certified 3 page letter along with 4 pages of supporting documentation on April 25th, it was received and signed for on 4/30 at 10:16 am. I have still not received a response. I called to follow up and the reference number is #1516488, they told me to file the case online. I have copy of the letter I can resend via email or upload here.
Mfg Campaign: 11590111
Recall Date: May 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 GMC Sierra 2500. The contact stated while driving 45 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond. The contact stated that the engine was revving abnormally. The contact stated that the check engine and an unknown "orange-colored" warning light illuminated. The contact pulled over and turned the vehicle off and was afraid to restart the vehicle. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that a valve in the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2023 GMC Sierra 2500. The contact stated while driving 45 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond. The contact stated that the engine was revving abnormally. The contact stated that the check engine and an unknown "orange-colored" warning light illuminated. The contact pulled over and turned the vehicle off and was afraid to restart the vehicle. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that a valve in the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2023 GMC Sierra 2500. The contact stated while driving 45 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond. The contact stated that the engine was revving abnormally. The contact stated that the check engine and an unknown "orange-colored" warning light illuminated. The contact pulled over and turned the vehicle off and was afraid to restart the vehicle. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that a valve in the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 25,000.
Mfg Campaign: 11582353
Recall Date: Apr 11, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the contact smelled an abnormal odor. The vehicle was taken to the dealer; however, no failure was found. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and smelled an abnormal odor. The vehicle was taken back to the dealer, who diagnosed the vehicle with an oil leak; however, the dealer was unable to determine the location of the leak. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2023 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the contact smelled an abnormal odor. The vehicle was taken to the dealer; however, no failure was found. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and smelled an abnormal odor. The vehicle was taken back to the dealer, who diagnosed the vehicle with an oil leak; however, the dealer was unable to determine the location of the leak. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2023 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the contact smelled an abnormal odor. The vehicle was taken to the dealer; however, no failure was found. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound and smelled an abnormal odor. The vehicle was taken back to the dealer, who diagnosed the vehicle with an oil leak; however, the dealer was unable to determine the location of the leak. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Mfg Campaign: 11519285
Recall Date: Apr 27, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Corrective Action:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Additional Notes:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Mfg Campaign: 11516652
Recall Date: Apr 12, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Corrective Action:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Additional Notes:
Bought the truck brand new. within a week the service trailer brake warning light came on. has been to the dealership 3 times and they still cant fix it. This affects towing of the trailer with no trailer brakes.
Mfg Campaign: 11516652
Recall Date: Apr 12, 2023
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Corrective Action:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Additional Notes:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Mfg Campaign: 11510444
Recall Date: Mar 6, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Corrective Action:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Additional Notes:
No incident as of yet. The wide angle driver mirror cannot be set high enough to see down the side of the truck. It is a factory installed towing mirror. I have to lower my my seat all of the way and I cannot see the top rail of the bed. The mirror won't let me see down the side of the truck which makes it really dangerous when I pull my 32' fifth wheel trailer. I took it to the dealer and they told me at first ( I purchased the truck on 01-22-2023) the mirror is one of 6 items that warranty doesn't cover. Then they told me it is very difficult to get the manufacturer to authorize replacement. The dealer eye balled a mirror just from standing in front of it on a lot truck and said he couldn't see a difference. All I can see out of it is basically is the rear tire. I called GM and the person looking into it was transferred after about a week. The person that took over asked me to give him a week to look into it. He called me today and said he hasn't had a chance yet that he needs a couple of more days.
Mfg Campaign: 11510444
Recall Date: Mar 6, 2023
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