Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212329780
Recall Date: Jul 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202306490
Recall Date: Jun 4, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192284960
Recall Date: Mar 12, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
90 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY BRAKES ARE SQUEAKING VERY LOUDLY THEY HAVE BEEN SINCE AUGUST. I WAS DRIVING DOWN THE ROAD ON US1 AND PREPARED TO STOP TO MAKE A TURN AND MY TRUCK WOULD NOT STOP. I WAS MAKING A RIGHT TURN AND ENDED UP IN THE OTHER LANE OF ONCOMING TRAFFIC SIDEWAYS BECAUSE I TRIED TO TURN MY TRUCK TO SLOW IT DOWN. I COMPLAINED ABOUT MY BRAKES SEVERAL TIMES TO THE DEALERSHIP THEY ORDERED ME NEW BRAKES WITHOUT EVEN LOOKING AT MY VEHICLE AROUND AUGUST 8TH. WE ARE NOW AT THE LAST TWO DAYS OF SEPTEMBER AND THEY STILL DO NOT KNOW WHEN THE BRAKES WILL COME IN. THIS IS A SERIOUS SAFETY ISSUE AT THIS POINT. I HAVE NO OTHER VEHICLE TO DRIVE. I BOUGHT A 70,000 TRUCK AND MY AND MY FAMILY'S SAFETY IS ON THE LINE. GMC NEEDS TO FIND ME A COMPARABLE LOANER VEHICLE UNTIL MY TRUCK IS REPAIRED.
Corrective Action:
MY BRAKES ARE SQUEAKING VERY LOUDLY THEY HAVE BEEN SINCE AUGUST. I WAS DRIVING DOWN THE ROAD ON US1 AND PREPARED TO STOP TO MAKE A TURN AND MY TRUCK WOULD NOT STOP. I WAS MAKING A RIGHT TURN AND ENDED UP IN THE OTHER LANE OF ONCOMING TRAFFIC SIDEWAYS BECAUSE I TRIED TO TURN MY TRUCK TO SLOW IT DOWN. I COMPLAINED ABOUT MY BRAKES SEVERAL TIMES TO THE DEALERSHIP THEY ORDERED ME NEW BRAKES WITHOUT EVEN LOOKING AT MY VEHICLE AROUND AUGUST 8TH. WE ARE NOW AT THE LAST TWO DAYS OF SEPTEMBER AND THEY STILL DO NOT KNOW WHEN THE BRAKES WILL COME IN. THIS IS A SERIOUS SAFETY ISSUE AT THIS POINT. I HAVE NO OTHER VEHICLE TO DRIVE. I BOUGHT A 70,000 TRUCK AND MY AND MY FAMILY'S SAFETY IS ON THE LINE. GMC NEEDS TO FIND ME A COMPARABLE LOANER VEHICLE UNTIL MY TRUCK IS REPAIRED.
Additional Notes:
MY BRAKES ARE SQUEAKING VERY LOUDLY THEY HAVE BEEN SINCE AUGUST. I WAS DRIVING DOWN THE ROAD ON US1 AND PREPARED TO STOP TO MAKE A TURN AND MY TRUCK WOULD NOT STOP. I WAS MAKING A RIGHT TURN AND ENDED UP IN THE OTHER LANE OF ONCOMING TRAFFIC SIDEWAYS BECAUSE I TRIED TO TURN MY TRUCK TO SLOW IT DOWN. I COMPLAINED ABOUT MY BRAKES SEVERAL TIMES TO THE DEALERSHIP THEY ORDERED ME NEW BRAKES WITHOUT EVEN LOOKING AT MY VEHICLE AROUND AUGUST 8TH. WE ARE NOW AT THE LAST TWO DAYS OF SEPTEMBER AND THEY STILL DO NOT KNOW WHEN THE BRAKES WILL COME IN. THIS IS A SERIOUS SAFETY ISSUE AT THIS POINT. I HAVE NO OTHER VEHICLE TO DRIVE. I BOUGHT A 70,000 TRUCK AND MY AND MY FAMILY'S SAFETY IS ON THE LINE. GMC NEEDS TO FIND ME A COMPARABLE LOANER VEHICLE UNTIL MY TRUCK IS REPAIRED.
Mfg Campaign: 11361606
Recall Date: Sep 28, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING AND TOWING A TRAILER, SHE DISCOVERED THAT THE BRAKES WERE OVERHEATING. THERE WAS A STRONG BURNING HOT ODOR COMING FROM THE BRAKES. THE CONTACT PULLED OVER AND DISCOVERED ALL FOUR BRAKE ROTORS WERE EXTREMELY HOT. THE CONTACT DROVE AND DROPPED OFF THE TRAILER. THE CONTACT DROVE 20 MPH AND DOWN SHIFTED TO CONTROL THE SPEED TO GET BACK HOME. THE DEALER DAVE ARBOGAST BUICK-GMC (3540 S CO ROAD 25A, TROY, OH 45373, (937) 335-0068) STATED THAT INCORRECT BRAKE PADS WERE INSTALLED ON THE VEHICLE FROM THE FACTORY AND THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROMISED TO PROVIDE A CALLBACK. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING AND TOWING A TRAILER, SHE DISCOVERED THAT THE BRAKES WERE OVERHEATING. THERE WAS A STRONG BURNING HOT ODOR COMING FROM THE BRAKES. THE CONTACT PULLED OVER AND DISCOVERED ALL FOUR BRAKE ROTORS WERE EXTREMELY HOT. THE CONTACT DROVE AND DROPPED OFF THE TRAILER. THE CONTACT DROVE 20 MPH AND DOWN SHIFTED TO CONTROL THE SPEED TO GET BACK HOME. THE DEALER DAVE ARBOGAST BUICK-GMC (3540 S CO ROAD 25A, TROY, OH 45373, (937) 335-0068) STATED THAT INCORRECT BRAKE PADS WERE INSTALLED ON THE VEHICLE FROM THE FACTORY AND THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROMISED TO PROVIDE A CALLBACK. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING AND TOWING A TRAILER, SHE DISCOVERED THAT THE BRAKES WERE OVERHEATING. THERE WAS A STRONG BURNING HOT ODOR COMING FROM THE BRAKES. THE CONTACT PULLED OVER AND DISCOVERED ALL FOUR BRAKE ROTORS WERE EXTREMELY HOT. THE CONTACT DROVE AND DROPPED OFF THE TRAILER. THE CONTACT DROVE 20 MPH AND DOWN SHIFTED TO CONTROL THE SPEED TO GET BACK HOME. THE DEALER DAVE ARBOGAST BUICK-GMC (3540 S CO ROAD 25A, TROY, OH 45373, (937) 335-0068) STATED THAT INCORRECT BRAKE PADS WERE INSTALLED ON THE VEHICLE FROM THE FACTORY AND THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROMISED TO PROVIDE A CALLBACK. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11360930
Recall Date: Sep 24, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Corrective Action:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Additional Notes:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Mfg Campaign: 11360146
Recall Date: Sep 21, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Corrective Action:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Additional Notes:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Mfg Campaign: 11360146
Recall Date: Sep 21, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Corrective Action:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Additional Notes:
2020 GMC SIERRA DENALI DURAMAX 3000 MILES TRIED TURNING ON TRUCK THIS MORNING TO GO TO WORK AND WOULD NOT EVEN CRANK IT IS A PUSH START OPTION HAVE NO CLUE ON HOW IM GOING TO TAKE IT TO THE DEALERSHIP IF I CANT GET IT OF PARK INTO NEUTRAL FOR A TOW TRUCK AT LEAST ! TRUCK DOES NOT CRANK IT THROWS ME A TON OF MESSAGES STABILITY TRAK DSC ABS POWER REDUCED 4WD CHECK TRAILER LIGHTS. BUNCH OF MESSAGES I TOOK VIDEO OF IT AND SO TRUCK DOESN'T EVEN TRY TO START. I TOOK A VIDEO OR THE PROBLEM
Mfg Campaign: 11360146
Recall Date: Sep 21, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PART #19419266 TONNEAU WAS INSTALLED 07/16/2020 AND LEAKS TERRIBLE IN THE RAIN
Corrective Action:
PART #19419266 TONNEAU WAS INSTALLED 07/16/2020 AND LEAKS TERRIBLE IN THE RAIN
Additional Notes:
PART #19419266 TONNEAU WAS INSTALLED 07/16/2020 AND LEAKS TERRIBLE IN THE RAIN
Mfg Campaign: 11342047
Recall Date: Jul 29, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FRONT PARK ASSIST SENSORS ON THIS TRUCK DO NOT OPERATE AS INTENDED, OR AS ON PRIOR YEARS OR AS ON OTHER VEHICLES. THE SENSORS DID NOT PICK UP PARKING BOLLARDS IN FRONT OF A CONVENIENCE STORE AND RESULTED IN A MINOR DING THAT COST OVER $1300 TO REPAIR. WHEN BUMPER WAS REPAIRED THE SERVICE PERSON SAID SENSORS WERE FIXED, YET, TO HIS SURPRISE, WE WERE ABLE TO INCH UP TO A CAR DIRECTLY INTERSECTING THE FRONT OF THE CAR AND IT DID NOT PICK IT UP. I DID A SIMILAR TEST WITH A BRAND NEW/UNSOLD VEHICLE ON DEALER LOT IND IT FAILED TO SENSE THE LARGE TRUCK DIRECTLY IN FRONT OF IT. THIS I BELIEVE CAN BE A VERY DANGEROUS SAFETY ISSUE AS THE TRUCK HOOD SITS VERY HIGH IMPEDING VIABILITY AND A SMALL PERSON OR PET CAN EASILY GO UNDETECTED. THESE VEHICLES HAS ALSO HAD NUMEROUS RECALLS INCLUDING ONE FOR THE POSSIBILITY OF THE HOOD FLYING OPEN WHILE OPERATING. I HAVE SOLD THE TRUCK AS ALL OF THESE ISSUES HAVE DEVALUED THE VEHICLE, IT REMAINS UNSAFE AND GM RESPONSE HAS BEEN LESS THAN FAVORABLE.
Corrective Action:
THE FRONT PARK ASSIST SENSORS ON THIS TRUCK DO NOT OPERATE AS INTENDED, OR AS ON PRIOR YEARS OR AS ON OTHER VEHICLES. THE SENSORS DID NOT PICK UP PARKING BOLLARDS IN FRONT OF A CONVENIENCE STORE AND RESULTED IN A MINOR DING THAT COST OVER $1300 TO REPAIR. WHEN BUMPER WAS REPAIRED THE SERVICE PERSON SAID SENSORS WERE FIXED, YET, TO HIS SURPRISE, WE WERE ABLE TO INCH UP TO A CAR DIRECTLY INTERSECTING THE FRONT OF THE CAR AND IT DID NOT PICK IT UP. I DID A SIMILAR TEST WITH A BRAND NEW/UNSOLD VEHICLE ON DEALER LOT IND IT FAILED TO SENSE THE LARGE TRUCK DIRECTLY IN FRONT OF IT. THIS I BELIEVE CAN BE A VERY DANGEROUS SAFETY ISSUE AS THE TRUCK HOOD SITS VERY HIGH IMPEDING VIABILITY AND A SMALL PERSON OR PET CAN EASILY GO UNDETECTED. THESE VEHICLES HAS ALSO HAD NUMEROUS RECALLS INCLUDING ONE FOR THE POSSIBILITY OF THE HOOD FLYING OPEN WHILE OPERATING. I HAVE SOLD THE TRUCK AS ALL OF THESE ISSUES HAVE DEVALUED THE VEHICLE, IT REMAINS UNSAFE AND GM RESPONSE HAS BEEN LESS THAN FAVORABLE.
Additional Notes:
THE FRONT PARK ASSIST SENSORS ON THIS TRUCK DO NOT OPERATE AS INTENDED, OR AS ON PRIOR YEARS OR AS ON OTHER VEHICLES. THE SENSORS DID NOT PICK UP PARKING BOLLARDS IN FRONT OF A CONVENIENCE STORE AND RESULTED IN A MINOR DING THAT COST OVER $1300 TO REPAIR. WHEN BUMPER WAS REPAIRED THE SERVICE PERSON SAID SENSORS WERE FIXED, YET, TO HIS SURPRISE, WE WERE ABLE TO INCH UP TO A CAR DIRECTLY INTERSECTING THE FRONT OF THE CAR AND IT DID NOT PICK IT UP. I DID A SIMILAR TEST WITH A BRAND NEW/UNSOLD VEHICLE ON DEALER LOT IND IT FAILED TO SENSE THE LARGE TRUCK DIRECTLY IN FRONT OF IT. THIS I BELIEVE CAN BE A VERY DANGEROUS SAFETY ISSUE AS THE TRUCK HOOD SITS VERY HIGH IMPEDING VIABILITY AND A SMALL PERSON OR PET CAN EASILY GO UNDETECTED. THESE VEHICLES HAS ALSO HAD NUMEROUS RECALLS INCLUDING ONE FOR THE POSSIBILITY OF THE HOOD FLYING OPEN WHILE OPERATING. I HAVE SOLD THE TRUCK AS ALL OF THESE ISSUES HAVE DEVALUED THE VEHICLE, IT REMAINS UNSAFE AND GM RESPONSE HAS BEEN LESS THAN FAVORABLE.
Mfg Campaign: 11330146
Recall Date: Jun 22, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING, HE NOTICED SMOKE ENTERING THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT COASTED TO THE SIDE OF THE ROAD, EXITED THE VEHICLE SAFELY WITH HIS PASSENGER, UPON OPENING THE HOOD NOTICED THAT THE WHOLE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED BUT WAS UNABLE TO EXTINGUISH THE FLAMES AS THEY ALLOWED THE VEHICLE TO BURN UNTIL THE FIRE SELF EXTINGUISHED. THE DEALER NOR THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,800. VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING, HE NOTICED SMOKE ENTERING THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT COASTED TO THE SIDE OF THE ROAD, EXITED THE VEHICLE SAFELY WITH HIS PASSENGER, UPON OPENING THE HOOD NOTICED THAT THE WHOLE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED BUT WAS UNABLE TO EXTINGUISH THE FLAMES AS THEY ALLOWED THE VEHICLE TO BURN UNTIL THE FIRE SELF EXTINGUISHED. THE DEALER NOR THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,800. VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING, HE NOTICED SMOKE ENTERING THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT COASTED TO THE SIDE OF THE ROAD, EXITED THE VEHICLE SAFELY WITH HIS PASSENGER, UPON OPENING THE HOOD NOTICED THAT THE WHOLE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED BUT WAS UNABLE TO EXTINGUISH THE FLAMES AS THEY ALLOWED THE VEHICLE TO BURN UNTIL THE FIRE SELF EXTINGUISHED. THE DEALER NOR THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,800. VIN WAS NOT AVAILABLE.
Mfg Campaign: 11325262
Recall Date: May 20, 2020
General Motors, Llc
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Mfg Campaign: 11282649
Recall Date: Nov 27, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. WHILE DRIVING 5 MPH, THE BRAKES ENGAGED AUTOMATICALLY AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO CARL BLACK CHEVROLET BUICK GMC (LOCATED AT 1110 ROBERTS BOULEVARD NORTHWEST, KENNESAW, GA 30144, (888) 457-2417). THE DEALER DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER DIAGNOSED THE VEHICLE AGAIN AND STATED THAT THE WHEEL HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER DIAGNOSED THE VEHICLE A THIRD TIME AND STATED THAT AN UNKNOWN STEERING ANGLE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 571.
Mfg Campaign: 11282649
Recall Date: Nov 27, 2019
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