Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Silverado 2500, 3500, 1500 Crew Cab Special Service, Tahoe Police Pursuit/Special Service, GMC Sierra 2500, and 3500 vehicles. The brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18278
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2016 Chevrolet Silverado 1500, 2500, and 3500 heavy duty trucks manufactured October 1, 2013, to February 1, 2016, 2015-2016 Chevrolet Tahoe Police Pursuit Vehicles (PPV) manufactured March 1, 2014, to February 1, 2016, and 2015-2016 GMC Sierra 2500 and 3500 heavy duty trucks manufactured October 29, 2013, to February 1, 2016. On the affected vehicles, the brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20760
Recall Date: Feb 5, 2016
Consumer Complaints
73 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHEN THE BRAKE PEDAL WAS DEPRESSED, A VERY LOUD SQUEALING NOISE WAS HEARD. THE NOISE WAS SO LOUD THAT OTHER DRIVERS INFORMED THE CONTACT THAT THERE WAS AN ISSUE WITH HER BRAKES. THE NOISE BEGAN EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO NICK ABRAHAM AUTO-MALL GMC (1115 E BROAD ST, ELYRIA, OH 44035) ON EIGHT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-563-9469535. THE APPROXIMATE FAILURE MILEAGE WAS 20,876. *BF *AS
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHEN THE BRAKE PEDAL WAS DEPRESSED, A VERY LOUD SQUEALING NOISE WAS HEARD. THE NOISE WAS SO LOUD THAT OTHER DRIVERS INFORMED THE CONTACT THAT THERE WAS AN ISSUE WITH HER BRAKES. THE NOISE BEGAN EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO NICK ABRAHAM AUTO-MALL GMC (1115 E BROAD ST, ELYRIA, OH 44035) ON EIGHT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-563-9469535. THE APPROXIMATE FAILURE MILEAGE WAS 20,876. *BF *AS
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHEN THE BRAKE PEDAL WAS DEPRESSED, A VERY LOUD SQUEALING NOISE WAS HEARD. THE NOISE WAS SO LOUD THAT OTHER DRIVERS INFORMED THE CONTACT THAT THERE WAS AN ISSUE WITH HER BRAKES. THE NOISE BEGAN EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO NICK ABRAHAM AUTO-MALL GMC (1115 E BROAD ST, ELYRIA, OH 44035) ON EIGHT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-563-9469535. THE APPROXIMATE FAILURE MILEAGE WAS 20,876. *BF *AS
Mfg Campaign: 11279762
Recall Date: Nov 13, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 GMC DENALI 2500 6.6L DURAMAX DIESEL. CONSUMER WRITES IN REGARD TO FAULTY CRANKSHAFT THAT CAUSED IRREPARABLE DAMAGE TO ENGINE. *AS *JS
Corrective Action:
2016 GMC DENALI 2500 6.6L DURAMAX DIESEL. CONSUMER WRITES IN REGARD TO FAULTY CRANKSHAFT THAT CAUSED IRREPARABLE DAMAGE TO ENGINE. *AS *JS
Additional Notes:
2016 GMC DENALI 2500 6.6L DURAMAX DIESEL. CONSUMER WRITES IN REGARD TO FAULTY CRANKSHAFT THAT CAUSED IRREPARABLE DAMAGE TO ENGINE. *AS *JS
Mfg Campaign: 11266351
Recall Date: Oct 16, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
2016 GMC SIERRA 2500 HD. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE INSTRUCTION OF A SERVICE BULLETIN. THE CONSUMER REQUESTED TO REIMBURSED FOR THE REPAIRS. *JS
Corrective Action:
2016 GMC SIERRA 2500 HD. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE INSTRUCTION OF A SERVICE BULLETIN. THE CONSUMER REQUESTED TO REIMBURSED FOR THE REPAIRS. *JS
Additional Notes:
2016 GMC SIERRA 2500 HD. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE INSTRUCTION OF A SERVICE BULLETIN. THE CONSUMER REQUESTED TO REIMBURSED FOR THE REPAIRS. *JS
Mfg Campaign: 11241500
Recall Date: Aug 1, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
REAR SEAT BELT RETRACTOR HAS STOPPED RETRACTING
Corrective Action:
REAR SEAT BELT RETRACTOR HAS STOPPED RETRACTING
Additional Notes:
REAR SEAT BELT RETRACTOR HAS STOPPED RETRACTING
Mfg Campaign: 11222532
Recall Date: Jun 25, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING HAS EXCESSIVE PLAY BEFORE TIRES RESPOND. THIS HAS BEEN CASE SINCE A COUPLE THOUSAND MILES ON VEHICLE. HARD TO KEEP TRAVELING IN STRAIGHT LINE. ALWAYS HAVING TO CORRECT, ESPECIALLY WITH 17K FIFTH WHEEL IN TOW.
Corrective Action:
STEERING HAS EXCESSIVE PLAY BEFORE TIRES RESPOND. THIS HAS BEEN CASE SINCE A COUPLE THOUSAND MILES ON VEHICLE. HARD TO KEEP TRAVELING IN STRAIGHT LINE. ALWAYS HAVING TO CORRECT, ESPECIALLY WITH 17K FIFTH WHEEL IN TOW.
Additional Notes:
STEERING HAS EXCESSIVE PLAY BEFORE TIRES RESPOND. THIS HAS BEEN CASE SINCE A COUPLE THOUSAND MILES ON VEHICLE. HARD TO KEEP TRAVELING IN STRAIGHT LINE. ALWAYS HAVING TO CORRECT, ESPECIALLY WITH 17K FIFTH WHEEL IN TOW.
Mfg Campaign: 11208985
Recall Date: May 21, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
VEHICLE HAS BEEN INTO GMC DEALERSHIP SERVICE FACILITY FIVE TIMES, IN THE SPAN OF 3 MONTHS. ALL SERVICE/MAINTENANCE HAS FOCUSED ON LOOSE STEERING AND UN-COMMANDED VEHICLE PULL. ISSUE REOCCURS IMMEDIATELY FOLLOWING SERVICE. FIRST ISSUE WAS EXTREMELY NON-RESPONSIVE STEERING, WHERE I COULD MOVE THE STEERING WHEEL MULTIPLE INCHES IN EITHER DIRECTION WITH NO MOVEMENT OR REACTION FROM THE VEHICLE. COMPOUNDED WITH STEERING WHEEL HAD TO BE HELD OFF OF CENTER TO MAKE VEHICLE TRAVEL STRAIGHT. GMC DEALERSHIP SERVICE TECHNICIAN PERFORMED GM RECOMMENDED FIX, WHICH DID NOT RESOLVE THE ISSUE. RETURNED VEHICLE TO GMC DEALERSHIP SERVICE DEPARTMENT, WHERE THEY FOUND THE STEERING GEAR, STEERING BOX AND PITMAN ARM TO BE DAMAGED AND THUS REPLACED ALL ITEMS. THIS DID NOT FIX THE ISSUE. RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT, WHERE THEY FOUND NOTHING WRONG, AND RELEASED THE VEHICLE BACK TO ME THE CONSUMER WITH THE PERSISTENT STEERING ISSUE. THE STEERING IS LOOSE. THE WHEEL CANTS TO THE RIGHT IF IT IS LET GO OF, AND WHEN RETURNED TO CENTER, THE VEHICLE PULLS TO THE LEFT. TOOK THE VEHICLE TO A DIFFERENT DEALER, AND ASKED THEM TO INSPECT THE STEERING AND SUSPENSION COMPONENTS. THE DEALERSHIP TEST DROVE THE VEHICLE, NOTICED THE RIGHT OFF CENTER CANT, ALONG WITH THE LEFT PULL, YET FOUND NOTHING VISUALLY WRONG WITH THE STEERING OR SUSPENSION. THEY ARE REFUSING TO FURTHER DIAGNOSE THE ISSUE AS THEY CLAIM THEIR VISUAL INSPECTION FOUND NOTHING WRONG, YET WHEN DRIVING THE VEHICLE THERE IS A NOTICEABLE STEERING ISSUE. 2016 GM HEAVY DUTY TRUCKS HAVE THIS AS A KNOWN ISSUE, YET GM HAS NOT ACKNOWLEDGED IT OR CREATED A SOLUTION. THIS IS A HIGHLY UNSAFE CONDITION, WHERE THE STEERING IS UNRESPONSIVE, AND VEERS THE VEHICLE IN UN-COMMANDED DIRECTIONS.
Corrective Action:
VEHICLE HAS BEEN INTO GMC DEALERSHIP SERVICE FACILITY FIVE TIMES, IN THE SPAN OF 3 MONTHS. ALL SERVICE/MAINTENANCE HAS FOCUSED ON LOOSE STEERING AND UN-COMMANDED VEHICLE PULL. ISSUE REOCCURS IMMEDIATELY FOLLOWING SERVICE. FIRST ISSUE WAS EXTREMELY NON-RESPONSIVE STEERING, WHERE I COULD MOVE THE STEERING WHEEL MULTIPLE INCHES IN EITHER DIRECTION WITH NO MOVEMENT OR REACTION FROM THE VEHICLE. COMPOUNDED WITH STEERING WHEEL HAD TO BE HELD OFF OF CENTER TO MAKE VEHICLE TRAVEL STRAIGHT. GMC DEALERSHIP SERVICE TECHNICIAN PERFORMED GM RECOMMENDED FIX, WHICH DID NOT RESOLVE THE ISSUE. RETURNED VEHICLE TO GMC DEALERSHIP SERVICE DEPARTMENT, WHERE THEY FOUND THE STEERING GEAR, STEERING BOX AND PITMAN ARM TO BE DAMAGED AND THUS REPLACED ALL ITEMS. THIS DID NOT FIX THE ISSUE. RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT, WHERE THEY FOUND NOTHING WRONG, AND RELEASED THE VEHICLE BACK TO ME THE CONSUMER WITH THE PERSISTENT STEERING ISSUE. THE STEERING IS LOOSE. THE WHEEL CANTS TO THE RIGHT IF IT IS LET GO OF, AND WHEN RETURNED TO CENTER, THE VEHICLE PULLS TO THE LEFT. TOOK THE VEHICLE TO A DIFFERENT DEALER, AND ASKED THEM TO INSPECT THE STEERING AND SUSPENSION COMPONENTS. THE DEALERSHIP TEST DROVE THE VEHICLE, NOTICED THE RIGHT OFF CENTER CANT, ALONG WITH THE LEFT PULL, YET FOUND NOTHING VISUALLY WRONG WITH THE STEERING OR SUSPENSION. THEY ARE REFUSING TO FURTHER DIAGNOSE THE ISSUE AS THEY CLAIM THEIR VISUAL INSPECTION FOUND NOTHING WRONG, YET WHEN DRIVING THE VEHICLE THERE IS A NOTICEABLE STEERING ISSUE. 2016 GM HEAVY DUTY TRUCKS HAVE THIS AS A KNOWN ISSUE, YET GM HAS NOT ACKNOWLEDGED IT OR CREATED A SOLUTION. THIS IS A HIGHLY UNSAFE CONDITION, WHERE THE STEERING IS UNRESPONSIVE, AND VEERS THE VEHICLE IN UN-COMMANDED DIRECTIONS.
Additional Notes:
VEHICLE HAS BEEN INTO GMC DEALERSHIP SERVICE FACILITY FIVE TIMES, IN THE SPAN OF 3 MONTHS. ALL SERVICE/MAINTENANCE HAS FOCUSED ON LOOSE STEERING AND UN-COMMANDED VEHICLE PULL. ISSUE REOCCURS IMMEDIATELY FOLLOWING SERVICE. FIRST ISSUE WAS EXTREMELY NON-RESPONSIVE STEERING, WHERE I COULD MOVE THE STEERING WHEEL MULTIPLE INCHES IN EITHER DIRECTION WITH NO MOVEMENT OR REACTION FROM THE VEHICLE. COMPOUNDED WITH STEERING WHEEL HAD TO BE HELD OFF OF CENTER TO MAKE VEHICLE TRAVEL STRAIGHT. GMC DEALERSHIP SERVICE TECHNICIAN PERFORMED GM RECOMMENDED FIX, WHICH DID NOT RESOLVE THE ISSUE. RETURNED VEHICLE TO GMC DEALERSHIP SERVICE DEPARTMENT, WHERE THEY FOUND THE STEERING GEAR, STEERING BOX AND PITMAN ARM TO BE DAMAGED AND THUS REPLACED ALL ITEMS. THIS DID NOT FIX THE ISSUE. RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT, WHERE THEY FOUND NOTHING WRONG, AND RELEASED THE VEHICLE BACK TO ME THE CONSUMER WITH THE PERSISTENT STEERING ISSUE. THE STEERING IS LOOSE. THE WHEEL CANTS TO THE RIGHT IF IT IS LET GO OF, AND WHEN RETURNED TO CENTER, THE VEHICLE PULLS TO THE LEFT. TOOK THE VEHICLE TO A DIFFERENT DEALER, AND ASKED THEM TO INSPECT THE STEERING AND SUSPENSION COMPONENTS. THE DEALERSHIP TEST DROVE THE VEHICLE, NOTICED THE RIGHT OFF CENTER CANT, ALONG WITH THE LEFT PULL, YET FOUND NOTHING VISUALLY WRONG WITH THE STEERING OR SUSPENSION. THEY ARE REFUSING TO FURTHER DIAGNOSE THE ISSUE AS THEY CLAIM THEIR VISUAL INSPECTION FOUND NOTHING WRONG, YET WHEN DRIVING THE VEHICLE THERE IS A NOTICEABLE STEERING ISSUE. 2016 GM HEAVY DUTY TRUCKS HAVE THIS AS A KNOWN ISSUE, YET GM HAS NOT ACKNOWLEDGED IT OR CREATED A SOLUTION. THIS IS A HIGHLY UNSAFE CONDITION, WHERE THE STEERING IS UNRESPONSIVE, AND VEERS THE VEHICLE IN UN-COMMANDED DIRECTIONS.
Mfg Campaign: 11203244
Recall Date: Apr 23, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,265. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,265. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,265. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11190578
Recall Date: Mar 21, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING AT ANY RATE OF SPEED. MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE MATTER WOULD BE ESCALATED. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING AT ANY RATE OF SPEED. MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE MATTER WOULD BE ESCALATED. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING AT ANY RATE OF SPEED. MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE MATTER WOULD BE ESCALATED. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11185804
Recall Date: Mar 11, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHT BEAM SHAKES CONSTANTLY WHILE DRIVING AT NIGHT. DEALER ADDRESSED ISSUE SEVERAL TIMES WITH NOTHING BEING ACCOMPLISHED AS THE LIGHTS HAVE CONTINUED TO SHAKE. HEADLIGHT BEAMS SHAKING IS VERY DISTRACTING DURING NIGHT DRIVING AND THE SHAKING IS QUITE UNSAFE AS YOU CANNOT MAINTAIN A CONSISTENT, UNDISTURBED BEAM OF LIGHT IN FRONT OF THE VEHICLE AT TIMES WHEN SAME IS ABSOLUTELY MANDATORY.
Corrective Action:
HEADLIGHT BEAM SHAKES CONSTANTLY WHILE DRIVING AT NIGHT. DEALER ADDRESSED ISSUE SEVERAL TIMES WITH NOTHING BEING ACCOMPLISHED AS THE LIGHTS HAVE CONTINUED TO SHAKE. HEADLIGHT BEAMS SHAKING IS VERY DISTRACTING DURING NIGHT DRIVING AND THE SHAKING IS QUITE UNSAFE AS YOU CANNOT MAINTAIN A CONSISTENT, UNDISTURBED BEAM OF LIGHT IN FRONT OF THE VEHICLE AT TIMES WHEN SAME IS ABSOLUTELY MANDATORY.
Additional Notes:
HEADLIGHT BEAM SHAKES CONSTANTLY WHILE DRIVING AT NIGHT. DEALER ADDRESSED ISSUE SEVERAL TIMES WITH NOTHING BEING ACCOMPLISHED AS THE LIGHTS HAVE CONTINUED TO SHAKE. HEADLIGHT BEAMS SHAKING IS VERY DISTRACTING DURING NIGHT DRIVING AND THE SHAKING IS QUITE UNSAFE AS YOU CANNOT MAINTAIN A CONSISTENT, UNDISTURBED BEAM OF LIGHT IN FRONT OF THE VEHICLE AT TIMES WHEN SAME IS ABSOLUTELY MANDATORY.
Mfg Campaign: 11183364
Recall Date: Mar 1, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Corrective Action:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Additional Notes:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Mfg Campaign: 11182586
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Corrective Action:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Additional Notes:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Mfg Campaign: 11182586
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Corrective Action:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Additional Notes:
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Mfg Campaign: 11182586
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Corrective Action:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Additional Notes:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Mfg Campaign: 11176487
Recall Date: Feb 12, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Corrective Action:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Additional Notes:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Mfg Campaign: 11176487
Recall Date: Feb 12, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Corrective Action:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Additional Notes:
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Mfg Campaign: 11176487
Recall Date: Feb 12, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Corrective Action:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Additional Notes:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Mfg Campaign: 11155790
Recall Date: Dec 3, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Corrective Action:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Additional Notes:
CEILING AIR BAGS DEPLOYED. WITH OUT TRUCK BEING COMPROMISED. ALSO SURGING DOESN'T WANT TO STOP REVS AT 1000 RPM AND PUSHES EVEN WHEN BRAKED LEEPS FORWARD.
Mfg Campaign: 11155790
Recall Date: Dec 3, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT LOW SPEEDS, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTRA FORCE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO PARKS MOTOR SALES INC. (919 NASHVILLE HWY, COLUMBIA, TN 38401, (931) 398-5090) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT LOW SPEEDS, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTRA FORCE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO PARKS MOTOR SALES INC. (919 NASHVILLE HWY, COLUMBIA, TN 38401, (931) 398-5090) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT LOW SPEEDS, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTRA FORCE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO PARKS MOTOR SALES INC. (919 NASHVILLE HWY, COLUMBIA, TN 38401, (931) 398-5090) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Mfg Campaign: 11122129
Recall Date: Aug 24, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING IS NOT TIGHT AND HAS A LOT OF SLOP BEFORE THE TIRES ACTUALLY TURN. GM DEALER IDENTIFIED A BAD STEERING BOX AND FOLLOWED TSB PIT5501F TO DETERMINE THERE IS A DEFECT.
Corrective Action:
STEERING IS NOT TIGHT AND HAS A LOT OF SLOP BEFORE THE TIRES ACTUALLY TURN. GM DEALER IDENTIFIED A BAD STEERING BOX AND FOLLOWED TSB PIT5501F TO DETERMINE THERE IS A DEFECT.
Additional Notes:
STEERING IS NOT TIGHT AND HAS A LOT OF SLOP BEFORE THE TIRES ACTUALLY TURN. GM DEALER IDENTIFIED A BAD STEERING BOX AND FOLLOWED TSB PIT5501F TO DETERMINE THERE IS A DEFECT.
Mfg Campaign: 11120152
Recall Date: Aug 15, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING DOWN THE HIGHWAY, NOT UNDER AN OVERPASS OR NEAR OTHER CARS WHEN I HEARD A LOUD BANG. THIS NOISE SOUNDED LIKE A BOMB GOING OFF. I PULLED OVER AND LOOKED ON THE TOP OF THE TRUCK AND MY SUNROOF HAD EXPLODED. THERE WASN'T ANYTHING AROUND TO EVEN HIT IT. FROM THE LOOKS OF THE BREAK THERE HAD BEEN AN INTERNAL PRESSURE AS THE GLASS WAS STRESSED OUTWARD. IF THE SUNROOF PROTECTOR WOULD HAVE BEEN OPEN THIS WHOLE EVENT COULD HAVE BEEN LIFE THREATENING.
Corrective Action:
I WAS DRIVING DOWN THE HIGHWAY, NOT UNDER AN OVERPASS OR NEAR OTHER CARS WHEN I HEARD A LOUD BANG. THIS NOISE SOUNDED LIKE A BOMB GOING OFF. I PULLED OVER AND LOOKED ON THE TOP OF THE TRUCK AND MY SUNROOF HAD EXPLODED. THERE WASN'T ANYTHING AROUND TO EVEN HIT IT. FROM THE LOOKS OF THE BREAK THERE HAD BEEN AN INTERNAL PRESSURE AS THE GLASS WAS STRESSED OUTWARD. IF THE SUNROOF PROTECTOR WOULD HAVE BEEN OPEN THIS WHOLE EVENT COULD HAVE BEEN LIFE THREATENING.
Additional Notes:
I WAS DRIVING DOWN THE HIGHWAY, NOT UNDER AN OVERPASS OR NEAR OTHER CARS WHEN I HEARD A LOUD BANG. THIS NOISE SOUNDED LIKE A BOMB GOING OFF. I PULLED OVER AND LOOKED ON THE TOP OF THE TRUCK AND MY SUNROOF HAD EXPLODED. THERE WASN'T ANYTHING AROUND TO EVEN HIT IT. FROM THE LOOKS OF THE BREAK THERE HAD BEEN AN INTERNAL PRESSURE AS THE GLASS WAS STRESSED OUTWARD. IF THE SUNROOF PROTECTOR WOULD HAVE BEEN OPEN THIS WHOLE EVENT COULD HAVE BEEN LIFE THREATENING.
Mfg Campaign: 11030763
Recall Date: Oct 2, 2017
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