Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 GMC Canyon vehicles. The headlights may flicker while driving and while the vehicle is in park. As such, these vehicles fail to comply with the requirements of Federal Motor Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242468880
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Colorado and GMC Canyon vehicles. The lock ring that secures the fuel pump to the fuel tank assembly may not have been fully locked during assembly, which can result in a fuel leak during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242451330
Recall Date: Jun 28, 2024
Consumer Complaints
225 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The dealer did not fix the recall item on my truck as posted here. The dealers service department confirmed with me on multiple occasions that the recall was not fixed as annotated, but since the dealer was paid for the recall (because it was posted to the system) I am still on a waiting list for them to coordinate how to do the recall work (that was already paid for, what?). I would just like the recall work to be completed on my truck and the notification corrected on your database that the work was not done when input, editing to correct the date of service
Corrective Action:
The dealer did not fix the recall item on my truck as posted here. The dealers service department confirmed with me on multiple occasions that the recall was not fixed as annotated, but since the dealer was paid for the recall (because it was posted to the system) I am still on a waiting list for them to coordinate how to do the recall work (that was already paid for, what?). I would just like the recall work to be completed on my truck and the notification corrected on your database that the work was not done when input, editing to correct the date of service
Additional Notes:
The dealer did not fix the recall item on my truck as posted here. The dealers service department confirmed with me on multiple occasions that the recall was not fixed as annotated, but since the dealer was paid for the recall (because it was posted to the system) I am still on a waiting list for them to coordinate how to do the recall work (that was already paid for, what?). I would just like the recall work to be completed on my truck and the notification corrected on your database that the work was not done when input, editing to correct the date of service
Mfg Campaign: 11650324
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Corrective Action:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Additional Notes:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Mfg Campaign: 11647341
Recall Date: Mar 10, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Corrective Action:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Additional Notes:
Collision Avoidance comprised of Following Gap and Alarm / Auto Braking does not function. One dealer after two trips and unable to repair stated that GM is working on a new software update and until that is available repair is not possible. No date was provided by dealer or GM customer service as to when this update would be available. Second dealer stated that system was in fact not functioning, and asked me to return in a couple days, so he could research the issue, He knew nothing about a pending update. Both dealers stated that no alarms or codes were present in spite of failure.
Mfg Campaign: 11647341
Recall Date: Mar 10, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the highway, the sunroof of the truck shattered. There were no other vehicles nearby at this time. No one was hurt and nothing hit the vehicle to cause the sunroof to shatter. The vehicle was brought to the dealer for inspection/repair. This incident occurred on 3/4/2025. There was no rain or snow occurring at the time and temp outdoors was around 40 degrees. In addition to this incident, a piece of trim came loose on the vehicle that was repaired. No injuries resulted in this as it was noticed before it came off and hit anything going down the road at a higher speed.
Corrective Action:
While driving on the highway, the sunroof of the truck shattered. There were no other vehicles nearby at this time. No one was hurt and nothing hit the vehicle to cause the sunroof to shatter. The vehicle was brought to the dealer for inspection/repair. This incident occurred on 3/4/2025. There was no rain or snow occurring at the time and temp outdoors was around 40 degrees. In addition to this incident, a piece of trim came loose on the vehicle that was repaired. No injuries resulted in this as it was noticed before it came off and hit anything going down the road at a higher speed.
Additional Notes:
While driving on the highway, the sunroof of the truck shattered. There were no other vehicles nearby at this time. No one was hurt and nothing hit the vehicle to cause the sunroof to shatter. The vehicle was brought to the dealer for inspection/repair. This incident occurred on 3/4/2025. There was no rain or snow occurring at the time and temp outdoors was around 40 degrees. In addition to this incident, a piece of trim came loose on the vehicle that was repaired. No injuries resulted in this as it was noticed before it came off and hit anything going down the road at a higher speed.
Mfg Campaign: 11646197
Recall Date: Mar 4, 2025
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2024 GMC Canyon. The contact stated that while washing the vehicle, it was discovered that the exterior roof panel was bent and caved inward. The vehicle was taken to the local dealer who informed the contact that the vehicle was manufactured without the roof braces which were needed to strengthen the roof. The braces were ordered by the dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.
Corrective Action:
The contact owns a 2024 GMC Canyon. The contact stated that while washing the vehicle, it was discovered that the exterior roof panel was bent and caved inward. The vehicle was taken to the local dealer who informed the contact that the vehicle was manufactured without the roof braces which were needed to strengthen the roof. The braces were ordered by the dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.
Additional Notes:
The contact owns a 2024 GMC Canyon. The contact stated that while washing the vehicle, it was discovered that the exterior roof panel was bent and caved inward. The vehicle was taken to the local dealer who informed the contact that the vehicle was manufactured without the roof braces which were needed to strengthen the roof. The braces were ordered by the dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.
Mfg Campaign: 11644580
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Corrective Action:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Additional Notes:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Mfg Campaign: 11641415
Recall Date: Feb 7, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Corrective Action:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Additional Notes:
Vehicle whole system was non existent. No interior lighting, no door chime when opened, no response. Mechanic took a look and found alternator not good. It’s not charging the battery and advised me to tow it to warranty repair shop. Advised me if I were driving and vehicle died I would not have power or control of vehicle and cause serious injury or death. Lucky I was parked at home and attempted to start vehicle to leave home. No repairs done yet, vehicle is still at home waiting for an appointment.
Mfg Campaign: 11641415
Recall Date: Feb 7, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634803
Recall Date: Jan 8, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the breaking causing an accident. It was abrupt completely out of the blue when it happened. Took truck into service on 1/8/25 for oil change and braking issue, dealership states there’s no service bulletin for issue. I have not used adaptive cruise control since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634803
Recall Date: Jan 8, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving through a car wash air blow dryer, the roof was popping in and out resulting in a dent of the sheet metal. The roof area appears to be very weak structurally. The roof can be pushed in by hand. This could be dangerous in a rollover situation.
Corrective Action:
While driving through a car wash air blow dryer, the roof was popping in and out resulting in a dent of the sheet metal. The roof area appears to be very weak structurally. The roof can be pushed in by hand. This could be dangerous in a rollover situation.
Additional Notes:
While driving through a car wash air blow dryer, the roof was popping in and out resulting in a dent of the sheet metal. The roof area appears to be very weak structurally. The roof can be pushed in by hand. This could be dangerous in a rollover situation.
Mfg Campaign: 11633008
Recall Date: Dec 29, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Corrective Action:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Additional Notes:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Mfg Campaign: 11632888
Recall Date: Dec 28, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Corrective Action:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Additional Notes:
Battery dies during vehicle update spontanteniouly. After jumoing vehicle to start it all systems will not return to normal causing brakes not to function normally. I jumped my vehicle after one system update and brakes failed to engage almost causing an acident. these vehicles should not be on the road due to the software safety flaws. GMC is aware of this and still have no fix for the problem. There are numerous accounts of this happening to this vehicle on forums and solcial media.
Mfg Campaign: 11632888
Recall Date: Dec 28, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While addressing the Headlamp Flicker recall N242468880 another problem was caused. The Drivers side headlamp is always on high-beam There is no way to turn it off. I have had two incidents where oncoming traffic has crossed the double yellow line. The dealer states that the entire headlight mist be replaced and it is on backorder with no expected date of availability. This 2024 GMC Canyon is blinding oncoming traffic and is a risk to myself, my passengers, and oncoming traffic. I have a case open with GM and it has accomplished nothing. GM case number 9-14098737984
Corrective Action:
While addressing the Headlamp Flicker recall N242468880 another problem was caused. The Drivers side headlamp is always on high-beam There is no way to turn it off. I have had two incidents where oncoming traffic has crossed the double yellow line. The dealer states that the entire headlight mist be replaced and it is on backorder with no expected date of availability. This 2024 GMC Canyon is blinding oncoming traffic and is a risk to myself, my passengers, and oncoming traffic. I have a case open with GM and it has accomplished nothing. GM case number 9-14098737984
Additional Notes:
While addressing the Headlamp Flicker recall N242468880 another problem was caused. The Drivers side headlamp is always on high-beam There is no way to turn it off. I have had two incidents where oncoming traffic has crossed the double yellow line. The dealer states that the entire headlight mist be replaced and it is on backorder with no expected date of availability. This 2024 GMC Canyon is blinding oncoming traffic and is a risk to myself, my passengers, and oncoming traffic. I have a case open with GM and it has accomplished nothing. GM case number 9-14098737984
Mfg Campaign: 11627065
Recall Date: Nov 24, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When the right turn signal cancels after completing a right turn, the left turn signal activates, flashing 3 times. This appears to be the result of a defective design with the turn signal level. The dealer has acknowledged the problem and has stated that there is a bulletin from GM from several months ago which does not provide any resolution to the issue. This is a safety issue since the turn signals are not operating correctly, which could confuse other drivers.
Corrective Action:
When the right turn signal cancels after completing a right turn, the left turn signal activates, flashing 3 times. This appears to be the result of a defective design with the turn signal level. The dealer has acknowledged the problem and has stated that there is a bulletin from GM from several months ago which does not provide any resolution to the issue. This is a safety issue since the turn signals are not operating correctly, which could confuse other drivers.
Additional Notes:
When the right turn signal cancels after completing a right turn, the left turn signal activates, flashing 3 times. This appears to be the result of a defective design with the turn signal level. The dealer has acknowledged the problem and has stated that there is a bulletin from GM from several months ago which does not provide any resolution to the issue. This is a safety issue since the turn signals are not operating correctly, which could confuse other drivers.
Mfg Campaign: 11626108
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When the right hand turn signal is cancelled following a right hand turn, the left turn signal flashes to indicate a lane change. This would falsely indicate intention of changing lanes.
Corrective Action:
When the right hand turn signal is cancelled following a right hand turn, the left turn signal flashes to indicate a lane change. This would falsely indicate intention of changing lanes.
Additional Notes:
When the right hand turn signal is cancelled following a right hand turn, the left turn signal flashes to indicate a lane change. This would falsely indicate intention of changing lanes.
Mfg Campaign: 11625037
Recall Date: Nov 13, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The back seat is not secured tightly. When the bottom seat is down, and should be locked, there is 3-4 inches of play when lifting up on the bottom seat. It does not seem to lock properly. I told the dealership about it, and they compared it to another vehicle on the lot that did the same thing. They did not seem concerned, but if a latch is defective, anyone in the backseat could be harmed if the latch fails during an emergency stop or accident.
Corrective Action:
The back seat is not secured tightly. When the bottom seat is down, and should be locked, there is 3-4 inches of play when lifting up on the bottom seat. It does not seem to lock properly. I told the dealership about it, and they compared it to another vehicle on the lot that did the same thing. They did not seem concerned, but if a latch is defective, anyone in the backseat could be harmed if the latch fails during an emergency stop or accident.
Additional Notes:
The back seat is not secured tightly. When the bottom seat is down, and should be locked, there is 3-4 inches of play when lifting up on the bottom seat. It does not seem to lock properly. I told the dealership about it, and they compared it to another vehicle on the lot that did the same thing. They did not seem concerned, but if a latch is defective, anyone in the backseat could be harmed if the latch fails during an emergency stop or accident.
Mfg Campaign: 11624730
Recall Date: Nov 12, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622769
Recall Date: Oct 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622769
Recall Date: Oct 30, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Where to begin... As I bought my first truck, literally within 10 days after buying the GMC Canyon 2024, the car is shaking uncontrollably on the highway... 35 MPH max speed, extremely dangerous situation, 8 AM on a busy Watterson Expressway in Louisville, KY. I was so scared I was going to crash and potentially get hurt or worse. They told me "they had never seen this happen to a Canyon before" which is obviously a lie. The car was serviced for 21 calendar days, and now my lights are spotty and I can't drive my car at night. I got this truck [XXX]. There was no communication on when it was to be ready. There are issues with a lot of minor things as well like the navigation systems. I have logged every call with the Dealership, Courtesy Buick GMC in Louisville as well as summarized every point of contact, and with very spotty responses and the manager, Frank, wont respond to my emails and was extremely uncooperative as I asked to trade it in as I was genuinely concerned about my safety and he told me absolutely not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622769
Recall Date: Oct 30, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Turn signal not working properly and GM has not issued a solution to dealerships. Issue: When you use your turn signal to change lanes or turn onto a new street, the turn signal will flash to let drivers know. However, when you turn off your turn signal manually or the truck turns off the turn signal automatically when you turn the corner, instead of the turn signal stopping, it starts flash in the opposite direction by itself and eventually stops. This can be confusing for drivers and could result in an accident if someone thinks you are signalling and then go in a different direction.
Corrective Action:
Turn signal not working properly and GM has not issued a solution to dealerships. Issue: When you use your turn signal to change lanes or turn onto a new street, the turn signal will flash to let drivers know. However, when you turn off your turn signal manually or the truck turns off the turn signal automatically when you turn the corner, instead of the turn signal stopping, it starts flash in the opposite direction by itself and eventually stops. This can be confusing for drivers and could result in an accident if someone thinks you are signalling and then go in a different direction.
Additional Notes:
Turn signal not working properly and GM has not issued a solution to dealerships. Issue: When you use your turn signal to change lanes or turn onto a new street, the turn signal will flash to let drivers know. However, when you turn off your turn signal manually or the truck turns off the turn signal automatically when you turn the corner, instead of the turn signal stopping, it starts flash in the opposite direction by itself and eventually stops. This can be confusing for drivers and could result in an accident if someone thinks you are signalling and then go in a different direction.
Mfg Campaign: 11622349
Recall Date: Oct 28, 2024
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