Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2023 Genesis GV70, GV80, G80, and G90 vehicles. The fuel pump may fail, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 022G
Recall Date: Apr 19, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020-2023 Genesis GV80, 2021-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 012G
Recall Date: Feb 16, 2023
Consumer Complaints
77 ComplaintsHyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Corrective Action:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Additional Notes:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Mfg Campaign: 11561068
Recall Date: Dec 20, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Corrective Action:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Additional Notes:
Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.
Mfg Campaign: 11561068
Recall Date: Dec 20, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car loses power and stalls at cruising speed. Stalls on red lights. Dealership changing fuel pump. its risky i was almost hit twice as the car stalled
Corrective Action:
The car loses power and stalls at cruising speed. Stalls on red lights. Dealership changing fuel pump. its risky i was almost hit twice as the car stalled
Additional Notes:
The car loses power and stalls at cruising speed. Stalls on red lights. Dealership changing fuel pump. its risky i was almost hit twice as the car stalled
Mfg Campaign: 11551133
Recall Date: Oct 21, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Corrective Action:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Additional Notes:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Mfg Campaign: 11550886
Recall Date: Oct 19, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Corrective Action:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Additional Notes:
Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.
Mfg Campaign: 11550886
Recall Date: Oct 19, 2023
Hyundai Motor America
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Corrective Action:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Additional Notes:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Mfg Campaign: 11549392
Recall Date: Oct 11, 2023
Hyundai Motor America
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Corrective Action:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Additional Notes:
The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.
Mfg Campaign: 11549392
Recall Date: Oct 11, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure at 1558 miles. Replacement of transmission assembly is required. Dealership (Manly Genesis of Santa Rosa, CA) has the vehicle. No confirmation date of when parts and work will be completed.
Corrective Action:
Transmission failure at 1558 miles. Replacement of transmission assembly is required. Dealership (Manly Genesis of Santa Rosa, CA) has the vehicle. No confirmation date of when parts and work will be completed.
Additional Notes:
Transmission failure at 1558 miles. Replacement of transmission assembly is required. Dealership (Manly Genesis of Santa Rosa, CA) has the vehicle. No confirmation date of when parts and work will be completed.
Mfg Campaign: 11547372
Recall Date: Sep 29, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Corrective Action:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Additional Notes:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Mfg Campaign: 11543224
Recall Date: Sep 7, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Corrective Action:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Additional Notes:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Mfg Campaign: 11543224
Recall Date: Sep 7, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Corrective Action:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Additional Notes:
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Mfg Campaign: 11543224
Recall Date: Sep 7, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Corrective Action:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Additional Notes:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Mfg Campaign: 11540233
Recall Date: Aug 23, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Corrective Action:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Additional Notes:
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Mfg Campaign: 11540233
Recall Date: Aug 23, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While on trip traveling through Ft. Worth in heavy traffic my GV70 stopped responding to accelerator. As I was trying to get out of traffic and to side of road vehicle began to lurch and jerk forward spasmodically. I then noticed the car had gone into neutral on its own. While waiting for help the car would turn off. Sometimes would come back on. Vehicle was towed to dealership where it is waiting diagnostics. Could have been a deadly event.
Corrective Action:
While on trip traveling through Ft. Worth in heavy traffic my GV70 stopped responding to accelerator. As I was trying to get out of traffic and to side of road vehicle began to lurch and jerk forward spasmodically. I then noticed the car had gone into neutral on its own. While waiting for help the car would turn off. Sometimes would come back on. Vehicle was towed to dealership where it is waiting diagnostics. Could have been a deadly event.
Additional Notes:
While on trip traveling through Ft. Worth in heavy traffic my GV70 stopped responding to accelerator. As I was trying to get out of traffic and to side of road vehicle began to lurch and jerk forward spasmodically. I then noticed the car had gone into neutral on its own. While waiting for help the car would turn off. Sometimes would come back on. Vehicle was towed to dealership where it is waiting diagnostics. Could have been a deadly event.
Mfg Campaign: 11538042
Recall Date: Aug 11, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I called the Genesis dealer on 7/20/23 as my car had 3 random incidents where the accelerator failed to respond as I came out of a turn at about 20 mph. After my appointment was set, that evening the vehicle came to an abrupt stop in the middle of the road with no warning. Had to restart car. This was a scare and dangerous situation. Car taken to dealer 7/21/23 for repair. I was told the water pump and sensor were replaced on a 11 month old car. I received my car back from the Genesis dealer on 7/26/23 and two days later, Friday, 7/28/23, the problem continued. While turning into the median to merge into traffic, I pressed the accelerator and the gas pedal stopped responding as the vehicle rapidly slowed down to stop in the road. Pressing on the gas pedal to accelerate the car did not help any as I felt like I was pumping air. I had to put on my hazard lights, move back into the median, and put the car in park. No warning lights on the car came on. I drove the car home (less than 2 miles) with the hazards lights on and called roadside to tow the car back to the dealership. it is very concerning to me that my GV70 continues to have a malfunction with slowing down or stopping without responding to the acceleration pedal. This puts me and my family’s safety at risk and is dangerous given than the car randomly and abruptly stops or slows down rapidly while I’m driving in traffic. The unreliability of the vehicle has me fearful of driving this vehicle. The repair made last week by replacing the water pump did not correct the defect with the GV 70. The vehicle is currently at the dealership in an effort to find the cause of the malfunction. Also, I noticed that the dealer paperwork given to had the problem I reported restated as a minor issue.
Corrective Action:
I called the Genesis dealer on 7/20/23 as my car had 3 random incidents where the accelerator failed to respond as I came out of a turn at about 20 mph. After my appointment was set, that evening the vehicle came to an abrupt stop in the middle of the road with no warning. Had to restart car. This was a scare and dangerous situation. Car taken to dealer 7/21/23 for repair. I was told the water pump and sensor were replaced on a 11 month old car. I received my car back from the Genesis dealer on 7/26/23 and two days later, Friday, 7/28/23, the problem continued. While turning into the median to merge into traffic, I pressed the accelerator and the gas pedal stopped responding as the vehicle rapidly slowed down to stop in the road. Pressing on the gas pedal to accelerate the car did not help any as I felt like I was pumping air. I had to put on my hazard lights, move back into the median, and put the car in park. No warning lights on the car came on. I drove the car home (less than 2 miles) with the hazards lights on and called roadside to tow the car back to the dealership. it is very concerning to me that my GV70 continues to have a malfunction with slowing down or stopping without responding to the acceleration pedal. This puts me and my family’s safety at risk and is dangerous given than the car randomly and abruptly stops or slows down rapidly while I’m driving in traffic. The unreliability of the vehicle has me fearful of driving this vehicle. The repair made last week by replacing the water pump did not correct the defect with the GV 70. The vehicle is currently at the dealership in an effort to find the cause of the malfunction. Also, I noticed that the dealer paperwork given to had the problem I reported restated as a minor issue.
Additional Notes:
I called the Genesis dealer on 7/20/23 as my car had 3 random incidents where the accelerator failed to respond as I came out of a turn at about 20 mph. After my appointment was set, that evening the vehicle came to an abrupt stop in the middle of the road with no warning. Had to restart car. This was a scare and dangerous situation. Car taken to dealer 7/21/23 for repair. I was told the water pump and sensor were replaced on a 11 month old car. I received my car back from the Genesis dealer on 7/26/23 and two days later, Friday, 7/28/23, the problem continued. While turning into the median to merge into traffic, I pressed the accelerator and the gas pedal stopped responding as the vehicle rapidly slowed down to stop in the road. Pressing on the gas pedal to accelerate the car did not help any as I felt like I was pumping air. I had to put on my hazard lights, move back into the median, and put the car in park. No warning lights on the car came on. I drove the car home (less than 2 miles) with the hazards lights on and called roadside to tow the car back to the dealership. it is very concerning to me that my GV70 continues to have a malfunction with slowing down or stopping without responding to the acceleration pedal. This puts me and my family’s safety at risk and is dangerous given than the car randomly and abruptly stops or slows down rapidly while I’m driving in traffic. The unreliability of the vehicle has me fearful of driving this vehicle. The repair made last week by replacing the water pump did not correct the defect with the GV 70. The vehicle is currently at the dealership in an effort to find the cause of the malfunction. Also, I noticed that the dealer paperwork given to had the problem I reported restated as a minor issue.
Mfg Campaign: 11535375
Recall Date: Jul 30, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
No warning and no engine light when gas pedal is pressed down there is little to no acceleration. I was pulling out in the middle of traffic when this malfunction occurred. I could have been T-boned by oncoming vehicles and killed. It was not until I drove the vehicle a little longer that the engine light came on. The vehicles notification center showed a malfunction of the transmission. A diagnostic scan showed trouble codes P0763-Shift Solenoid C-Electrical and P0880-TCM Power Input Signal-Malfunction.
Corrective Action:
No warning and no engine light when gas pedal is pressed down there is little to no acceleration. I was pulling out in the middle of traffic when this malfunction occurred. I could have been T-boned by oncoming vehicles and killed. It was not until I drove the vehicle a little longer that the engine light came on. The vehicles notification center showed a malfunction of the transmission. A diagnostic scan showed trouble codes P0763-Shift Solenoid C-Electrical and P0880-TCM Power Input Signal-Malfunction.
Additional Notes:
No warning and no engine light when gas pedal is pressed down there is little to no acceleration. I was pulling out in the middle of traffic when this malfunction occurred. I could have been T-boned by oncoming vehicles and killed. It was not until I drove the vehicle a little longer that the engine light came on. The vehicles notification center showed a malfunction of the transmission. A diagnostic scan showed trouble codes P0763-Shift Solenoid C-Electrical and P0880-TCM Power Input Signal-Malfunction.
Mfg Campaign: 11534729
Recall Date: Jul 27, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
On 5 separate incidents, on two separate days, when traveling at highway speeds, the car lost power and began to decelerate. After a moment the engine died. In each case I was able to coast onto the shoulder but this is a serious safety issue. On 6 further incidents, the car lost power and died in other circumstances, including in a driveway immediately after starting up. These cases were not as dangerous as the highway failures. Check engine light does not come on. No codes thrown. Dealer will not inspect for another month. Dealer has not yet inspected. Fuel, all fluids, all general maintenance is in good condition. Vehicle has less than 14k miles. Car is available for inspection upon request.
Corrective Action:
On 5 separate incidents, on two separate days, when traveling at highway speeds, the car lost power and began to decelerate. After a moment the engine died. In each case I was able to coast onto the shoulder but this is a serious safety issue. On 6 further incidents, the car lost power and died in other circumstances, including in a driveway immediately after starting up. These cases were not as dangerous as the highway failures. Check engine light does not come on. No codes thrown. Dealer will not inspect for another month. Dealer has not yet inspected. Fuel, all fluids, all general maintenance is in good condition. Vehicle has less than 14k miles. Car is available for inspection upon request.
Additional Notes:
On 5 separate incidents, on two separate days, when traveling at highway speeds, the car lost power and began to decelerate. After a moment the engine died. In each case I was able to coast onto the shoulder but this is a serious safety issue. On 6 further incidents, the car lost power and died in other circumstances, including in a driveway immediately after starting up. These cases were not as dangerous as the highway failures. Check engine light does not come on. No codes thrown. Dealer will not inspect for another month. Dealer has not yet inspected. Fuel, all fluids, all general maintenance is in good condition. Vehicle has less than 14k miles. Car is available for inspection upon request.
Mfg Campaign: 11533901
Recall Date: Jul 23, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Corrective Action:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Additional Notes:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Mfg Campaign: 11529665
Recall Date: Jun 29, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Corrective Action:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Additional Notes:
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Mfg Campaign: 11529665
Recall Date: Jun 29, 2023
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.
Corrective Action:
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.
Additional Notes:
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.
Mfg Campaign: 11528802
Recall Date: Jun 26, 2023
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