Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2022 Veloster N, 2019-2023 Genesis G70, 2022-2023 Elantra N, and Kona N vehicles. The fuel pump may fail, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 262-023G
Recall Date: Sep 6, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 019G
Recall Date: Mar 8, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Genesis, 2017-2019 Genesis G80, Genesis G90, and 2019 Genesis G70 vehicles. Water may enter the starter solenoid and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 254 (H), 018G (G)
Recall Date: Feb 13, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 221/010G
Recall Date: Mar 28, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2021 Genesis G70 vehicles. The Anti-Lock Brake System (ABS) module could malfunction and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 007G
Recall Date: Mar 10, 2021
Consumer Complaints
73 ComplaintsHyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My car as I was driving on the expressway stop getting power stop accelerating. The collision warning light came on and the check engine light came on. My car has done this several times while I am driving and it’s very scary. It even wouldn’t crank sometimes and the dealership couldn’t find anything wrong
Corrective Action:
My car as I was driving on the expressway stop getting power stop accelerating. The collision warning light came on and the check engine light came on. My car has done this several times while I am driving and it’s very scary. It even wouldn’t crank sometimes and the dealership couldn’t find anything wrong
Additional Notes:
My car as I was driving on the expressway stop getting power stop accelerating. The collision warning light came on and the check engine light came on. My car has done this several times while I am driving and it’s very scary. It even wouldn’t crank sometimes and the dealership couldn’t find anything wrong
Mfg Campaign: 11575136
Recall Date: Mar 3, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.
Corrective Action:
Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.
Additional Notes:
Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.
Mfg Campaign: 11523900
Recall Date: May 25, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Corrective Action:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Additional Notes:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Mfg Campaign: 11521842
Recall Date: May 13, 2023
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Corrective Action:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Additional Notes:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Mfg Campaign: 11521842
Recall Date: May 13, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Corrective Action:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Additional Notes:
I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.
Mfg Campaign: 11521842
Recall Date: May 13, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Corrective Action:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Additional Notes:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Mfg Campaign: 11511355
Recall Date: Mar 11, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Corrective Action:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Additional Notes:
As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.
Mfg Campaign: 11511355
Recall Date: Mar 11, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2019 Genesis G70. The contact stated that the side view mirrors failed to open intermittently, causing the contact to manually open the mirror. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,000
Corrective Action:
The contact owns a 2019 Genesis G70. The contact stated that the side view mirrors failed to open intermittently, causing the contact to manually open the mirror. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,000
Additional Notes:
The contact owns a 2019 Genesis G70. The contact stated that the side view mirrors failed to open intermittently, causing the contact to manually open the mirror. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,000
Mfg Campaign: 11501028
Recall Date: Jan 10, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2019 Genesis G70. The contact stated while driving 40 MPH and merging into the right lane, the contact became aware that the passenger’s side sideview mirror was still locked in the closed position. The contact stated that the sideview mirror failed to retract when the vehicle was unlocked. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,500.
Corrective Action:
The contact owns a 2019 Genesis G70. The contact stated while driving 40 MPH and merging into the right lane, the contact became aware that the passenger’s side sideview mirror was still locked in the closed position. The contact stated that the sideview mirror failed to retract when the vehicle was unlocked. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,500.
Additional Notes:
The contact owns a 2019 Genesis G70. The contact stated while driving 40 MPH and merging into the right lane, the contact became aware that the passenger’s side sideview mirror was still locked in the closed position. The contact stated that the sideview mirror failed to retract when the vehicle was unlocked. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,500.
Mfg Campaign: 11501031
Recall Date: Jan 10, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Corrective Action:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Additional Notes:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Mfg Campaign: 11492394
Recall Date: Nov 5, 2022
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Corrective Action:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Additional Notes:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Mfg Campaign: 11492394
Recall Date: Nov 5, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Corrective Action:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Additional Notes:
Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.
Mfg Campaign: 11492394
Recall Date: Nov 5, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine stalled when stopped at a traffic light. There was heavy traffic in front and to the rear of my vehicle. I was in the far right lane. It was 102 degrees outside. I was able to restart the vehicle about two minutes after the initial stall. I was then able to drive the vehicle to my home where it was then towed to the nearest Genesis dealer. No warning lights. Dealer stated no error codes were found and they could not duplicate the problem. After pushing for a solution they stated they will replace the fuel pump. Seems to be an ongoing, extremely dangerous problem with Genesis owners vehicles.
Corrective Action:
Engine stalled when stopped at a traffic light. There was heavy traffic in front and to the rear of my vehicle. I was in the far right lane. It was 102 degrees outside. I was able to restart the vehicle about two minutes after the initial stall. I was then able to drive the vehicle to my home where it was then towed to the nearest Genesis dealer. No warning lights. Dealer stated no error codes were found and they could not duplicate the problem. After pushing for a solution they stated they will replace the fuel pump. Seems to be an ongoing, extremely dangerous problem with Genesis owners vehicles.
Additional Notes:
Engine stalled when stopped at a traffic light. There was heavy traffic in front and to the rear of my vehicle. I was in the far right lane. It was 102 degrees outside. I was able to restart the vehicle about two minutes after the initial stall. I was then able to drive the vehicle to my home where it was then towed to the nearest Genesis dealer. No warning lights. Dealer stated no error codes were found and they could not duplicate the problem. After pushing for a solution they stated they will replace the fuel pump. Seems to be an ongoing, extremely dangerous problem with Genesis owners vehicles.
Mfg Campaign: 11483928
Recall Date: Sep 11, 2022
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I taken vehicle 3 times to dealer for the sunroof. When driving over ruff pavement sunroof makes clicking noises. Went this week to the dealer again and dealer stated they know about it but there is no fix. I looked in genesis forums and ggry are many complaints on the same issue.
Corrective Action:
I taken vehicle 3 times to dealer for the sunroof. When driving over ruff pavement sunroof makes clicking noises. Went this week to the dealer again and dealer stated they know about it but there is no fix. I looked in genesis forums and ggry are many complaints on the same issue.
Additional Notes:
I taken vehicle 3 times to dealer for the sunroof. When driving over ruff pavement sunroof makes clicking noises. Went this week to the dealer again and dealer stated they know about it but there is no fix. I looked in genesis forums and ggry are many complaints on the same issue.
Mfg Campaign: 11483777
Recall Date: Sep 10, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Audio visual screen freezes and changes menus without you touching it. Went to dealer and they stated they know about it and they do not have a fix .
Corrective Action:
Audio visual screen freezes and changes menus without you touching it. Went to dealer and they stated they know about it and they do not have a fix .
Additional Notes:
Audio visual screen freezes and changes menus without you touching it. Went to dealer and they stated they know about it and they do not have a fix .
Mfg Campaign: 11483778
Recall Date: Sep 10, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.
Corrective Action:
The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.
Additional Notes:
The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.
Mfg Campaign: 11462692
Recall Date: Apr 29, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Genesis G70. The contact stated while the vehicle was stationary at the residence, the contact stated that it was difficult to select gear. The contact stated no warning light was illuminated. The contact also stated while driving at 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able was to restart the vehicle and drove to his destination. Additionally, while driving 25 MPH and depressing on the accelerator pedal, the vehicle failed to respond with several unknown warning lights illuminated. The contact stated that the vehicle seized and was not drivable. The contact towed the vehicle to the local dealer however, the mechanic was unable to diagnose the cause of the failure. The vehicle was then towed to Genesis of Nashua (140 Daniel Webster Hwy, Nashua, NH 03060: (866) 436-9548) and was diagnosed with needing the transmission to be replaced. The vehicle was currently being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2019 Genesis G70. The contact stated while the vehicle was stationary at the residence, the contact stated that it was difficult to select gear. The contact stated no warning light was illuminated. The contact also stated while driving at 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able was to restart the vehicle and drove to his destination. Additionally, while driving 25 MPH and depressing on the accelerator pedal, the vehicle failed to respond with several unknown warning lights illuminated. The contact stated that the vehicle seized and was not drivable. The contact towed the vehicle to the local dealer however, the mechanic was unable to diagnose the cause of the failure. The vehicle was then towed to Genesis of Nashua (140 Daniel Webster Hwy, Nashua, NH 03060: (866) 436-9548) and was diagnosed with needing the transmission to be replaced. The vehicle was currently being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2019 Genesis G70. The contact stated while the vehicle was stationary at the residence, the contact stated that it was difficult to select gear. The contact stated no warning light was illuminated. The contact also stated while driving at 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able was to restart the vehicle and drove to his destination. Additionally, while driving 25 MPH and depressing on the accelerator pedal, the vehicle failed to respond with several unknown warning lights illuminated. The contact stated that the vehicle seized and was not drivable. The contact towed the vehicle to the local dealer however, the mechanic was unable to diagnose the cause of the failure. The vehicle was then towed to Genesis of Nashua (140 Daniel Webster Hwy, Nashua, NH 03060: (866) 436-9548) and was diagnosed with needing the transmission to be replaced. The vehicle was currently being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11454420
Recall Date: Feb 28, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though rattled, I was able to maintain control of the vehicle. The vehicle is currently at the dealership being inspected. There were no warnings prior to the occurrence.
Corrective Action:
The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though rattled, I was able to maintain control of the vehicle. The vehicle is currently at the dealership being inspected. There were no warnings prior to the occurrence.
Additional Notes:
The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though rattled, I was able to maintain control of the vehicle. The vehicle is currently at the dealership being inspected. There were no warnings prior to the occurrence.
Mfg Campaign: 11449898
Recall Date: Feb 2, 2022
Hyundai Motor America
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GENESIS G70. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V161000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GENESIS OF CHATTANOOGA (6035 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (888)314-7831) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GENESIS G70. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V161000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GENESIS OF CHATTANOOGA (6035 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (888)314-7831) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GENESIS G70. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V161000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GENESIS OF CHATTANOOGA (6035 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (888)314-7831) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11413357
Recall Date: Apr 22, 2021
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
I HAVE OWNED THE VEHICLE FOR APPROXIMATELY 20 MONTHS. DURING THIS TIME, I HAVE BEEN IN TWO MAJOR ACCIDENTS. THE FIRST INCIDENT INVOLVED AN 18 WHEELER ON A HOUSTON FREEWAY THAT SIDESWIPED THE PASSENGER SIDE FROM THE FRONT TO THE REAR RIM, WHICH EXPLODED AND I WAS TURNED THE OPPOSITE DIRECTION AND TRAVELED ACROSS 5 LANES OF TRAFFIC. APPROXIMATELY $12K IN DAMAGE WITH NO SIDE CURTAIN DEPLOYMENT. THIS WAS BROUGHT TO THEIR ATTENTION WITH NO FOLLOW-UP. THE 2ND INCIDENT WAS IN DECEMBER AND I HIT A DEER RUNNING ACROSS THE ROAD. IT WAS A SQUARE HIT WITH ME GOING FROM 65 TO 0 AND THE DEER RIGHT IN FRONT OF THE CAR. AS OF TODAY, THE DAMAGE IS ALL LOCATED IN THE FRONT OF THE VEHICLE, AND AGAIN, NO AIR BAG DEPLOYED, WITH A TOTAL REPAIR BILL OF $13.8K. THIS TIME I CONTACTED GENESIS AS THE CAR DIDN'T SEEM SAFE. I WAS ASSIGNED A CASE MANAGER, WHO HAD THE BODY SHOP STOP ALL REPAIRS. I WAS TOLD THAT IT WOULD TAKE AT LEAST 6 WEEKS BEFORE AN INVESTIGATION COULD BE COMPLETED. DURING THIS TIME, I WAS RESPONSIBLE FOR OBTAINING ALTERNATIVE TRANSPORTATION. I WASN'T EVEN OFFERED A LOANER. I HAVE NEVER MISSED A PAYMENT, EVEN AFTER BEING CHARGED FOR TWO TYPES OF WARRANTIES AND WHEN I TRIED TO USE IT, I WAS TOLD THEY DIDN'T EXIST. NO ONE HAS BEEN ABLE TO EXPLAIN THE $9K CHARGE ON THE BILL OF SALE, WHICH WAS TO BE THE CHARGE FOR THE TWO WARRANTIES. IF THE CAR'S SAFETY FEATURES DON'T WORK, I CAN NOT DRIVE THE CAR.
Corrective Action:
I HAVE OWNED THE VEHICLE FOR APPROXIMATELY 20 MONTHS. DURING THIS TIME, I HAVE BEEN IN TWO MAJOR ACCIDENTS. THE FIRST INCIDENT INVOLVED AN 18 WHEELER ON A HOUSTON FREEWAY THAT SIDESWIPED THE PASSENGER SIDE FROM THE FRONT TO THE REAR RIM, WHICH EXPLODED AND I WAS TURNED THE OPPOSITE DIRECTION AND TRAVELED ACROSS 5 LANES OF TRAFFIC. APPROXIMATELY $12K IN DAMAGE WITH NO SIDE CURTAIN DEPLOYMENT. THIS WAS BROUGHT TO THEIR ATTENTION WITH NO FOLLOW-UP. THE 2ND INCIDENT WAS IN DECEMBER AND I HIT A DEER RUNNING ACROSS THE ROAD. IT WAS A SQUARE HIT WITH ME GOING FROM 65 TO 0 AND THE DEER RIGHT IN FRONT OF THE CAR. AS OF TODAY, THE DAMAGE IS ALL LOCATED IN THE FRONT OF THE VEHICLE, AND AGAIN, NO AIR BAG DEPLOYED, WITH A TOTAL REPAIR BILL OF $13.8K. THIS TIME I CONTACTED GENESIS AS THE CAR DIDN'T SEEM SAFE. I WAS ASSIGNED A CASE MANAGER, WHO HAD THE BODY SHOP STOP ALL REPAIRS. I WAS TOLD THAT IT WOULD TAKE AT LEAST 6 WEEKS BEFORE AN INVESTIGATION COULD BE COMPLETED. DURING THIS TIME, I WAS RESPONSIBLE FOR OBTAINING ALTERNATIVE TRANSPORTATION. I WASN'T EVEN OFFERED A LOANER. I HAVE NEVER MISSED A PAYMENT, EVEN AFTER BEING CHARGED FOR TWO TYPES OF WARRANTIES AND WHEN I TRIED TO USE IT, I WAS TOLD THEY DIDN'T EXIST. NO ONE HAS BEEN ABLE TO EXPLAIN THE $9K CHARGE ON THE BILL OF SALE, WHICH WAS TO BE THE CHARGE FOR THE TWO WARRANTIES. IF THE CAR'S SAFETY FEATURES DON'T WORK, I CAN NOT DRIVE THE CAR.
Additional Notes:
I HAVE OWNED THE VEHICLE FOR APPROXIMATELY 20 MONTHS. DURING THIS TIME, I HAVE BEEN IN TWO MAJOR ACCIDENTS. THE FIRST INCIDENT INVOLVED AN 18 WHEELER ON A HOUSTON FREEWAY THAT SIDESWIPED THE PASSENGER SIDE FROM THE FRONT TO THE REAR RIM, WHICH EXPLODED AND I WAS TURNED THE OPPOSITE DIRECTION AND TRAVELED ACROSS 5 LANES OF TRAFFIC. APPROXIMATELY $12K IN DAMAGE WITH NO SIDE CURTAIN DEPLOYMENT. THIS WAS BROUGHT TO THEIR ATTENTION WITH NO FOLLOW-UP. THE 2ND INCIDENT WAS IN DECEMBER AND I HIT A DEER RUNNING ACROSS THE ROAD. IT WAS A SQUARE HIT WITH ME GOING FROM 65 TO 0 AND THE DEER RIGHT IN FRONT OF THE CAR. AS OF TODAY, THE DAMAGE IS ALL LOCATED IN THE FRONT OF THE VEHICLE, AND AGAIN, NO AIR BAG DEPLOYED, WITH A TOTAL REPAIR BILL OF $13.8K. THIS TIME I CONTACTED GENESIS AS THE CAR DIDN'T SEEM SAFE. I WAS ASSIGNED A CASE MANAGER, WHO HAD THE BODY SHOP STOP ALL REPAIRS. I WAS TOLD THAT IT WOULD TAKE AT LEAST 6 WEEKS BEFORE AN INVESTIGATION COULD BE COMPLETED. DURING THIS TIME, I WAS RESPONSIBLE FOR OBTAINING ALTERNATIVE TRANSPORTATION. I WASN'T EVEN OFFERED A LOANER. I HAVE NEVER MISSED A PAYMENT, EVEN AFTER BEING CHARGED FOR TWO TYPES OF WARRANTIES AND WHEN I TRIED TO USE IT, I WAS TOLD THEY DIDN'T EXIST. NO ONE HAS BEEN ABLE TO EXPLAIN THE $9K CHARGE ON THE BILL OF SALE, WHICH WAS TO BE THE CHARGE FOR THE TWO WARRANTIES. IF THE CAR'S SAFETY FEATURES DON'T WORK, I CAN NOT DRIVE THE CAR.
Mfg Campaign: 11388951
Recall Date: Jan 19, 2021
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