FORD MUSTANG MACH E 2022

Complete listing of complaints and recalls for this vehicle

179
Complaints
87
Recalls

Complaints & Recalls

179 Complaints 87 Recalls

Official Safety Recalls - Important!

87 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 25V441000 SAFETY RECALL
239 Vehicles Affected
Recall Date: Jun 27, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Potential Risk:
An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed July 10, 2025. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 23S56. This recall is an expansion of previous NHTSA recall number 23V687.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S56
Notice Date: Jul 10, 2025
Recall Date: Jun 27, 2025
Ford Motor Company
NHTSA Campaign: 25V404000 SAFETY RECALL
197.4K Vehicles Affected
Recall Date: Jun 13, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Potential Risk:
The inability to enter or exit the vehicle in an emergency increases the risk of injury.
FREE Recall Solution:
Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Interim letters notifying owners of the safety risk were mailed to 2021-2024 Mustang Mach-E owners July 9, 2025. Mustang Mach-E 2021-2024 will receive a second notice once the remedy is available, anticipated for September 29, 2025. Additionally, Owner notification letters were mailed to 2025 Mustang Mach-E owners July 9, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S65
Notice Date: Jul 10, 2025
Recall Date: Jun 13, 2025
Ford Motor Company
NHTSA Campaign: 25V315000 SAFETY RECALL
1.1M Vehicles Affected
Recall Date: May 9, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Potential Risk:
A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
FREE Recall Solution:
The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. Interim letters notifying owners of the safety risk were mailed June 26, 2025. A second letter will be sent once the remedy is available, anticipated for third quarter 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S49
Recall Date: May 9, 2025
Ford Motor Company
NHTSA Campaign: 25V130000 SAFETY RECALL
633 Vehicles Affected
Recall Date: Feb 28, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.

Potential Risk:
An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the on-board software, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S14.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S14
Notice Date: Apr 11, 2025
Recall Date: Feb 28, 2025
Ford Motor Company
NHTSA Campaign: 23V687000 SAFETY RECALL
34.8K Vehicles Affected
Recall Date: Oct 13, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Potential Risk:
An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S56
Notice Date: Dec 29, 2023
Recall Date: Oct 13, 2023
Ford Motor Company
NHTSA Campaign: 22V646000 SAFETY RECALL
1.2K Vehicles Affected
Recall Date: Aug 26, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach-E vehicles. The right-rear axle half shafts may have been manufactured improperly, allowing the half shaft stem to break under load.

Potential Risk:
A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged. Either of these scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will inspect the serial number, and replace the right-rear half shaft, as necessary, free of charge. Owner notification letters were mailed September 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S55.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 22S55
Notice Date: Sep 19, 2022
Recall Date: Aug 26, 2022
Ford Motor Company
NHTSA Campaign: 22V412000 SAFETY RECALL
48.9K Vehicles Affected
Recall Date: Jun 10, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.

Potential Risk:
An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the on-board software, free of charge. Owner notification letters were mailed on July 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S41.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 22S41
Notice Date: Jul 8, 2022
Recall Date: Jun 10, 2022
Ford Motor Company
NHTSA Campaign: 21V979000 SAFETY RECALL
2.6K Vehicles Affected
Recall Date: Dec 16, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."

Potential Risk:
Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.
FREE Recall Solution:
Dealers will repair the rear seat belt buckle attachments, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C36.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21C36
Notice Date: Jan 28, 2022
Recall Date: Dec 16, 2021

Consumer Complaints

179 Complaints
Ford Motor Company
Campaign: 11644326 Other
Feb 22, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi. If Ford knowingly continues to use brake components that become faulty and fail after such.a short time on cars that don’t regularly use brakes, this problem could cause serious brake failure in cases of emergent braking. One pedal users would not know their brake pads had fused to the rotors until too late and the braking system fails when they need it.

Corrective Action:

After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi. If Ford knowingly continues to use brake components that become faulty and fail after such.a short time on cars that don’t regularly use brakes, this problem could cause serious brake failure in cases of emergent braking. One pedal users would not know their brake pads had fused to the rotors until too late and the braking system fails when they need it.

Additional Notes:

After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi. If Ford knowingly continues to use brake components that become faulty and fail after such.a short time on cars that don’t regularly use brakes, this problem could cause serious brake failure in cases of emergent braking. One pedal users would not know their brake pads had fused to the rotors until too late and the braking system fails when they need it.

Manufacturer: FORD
Mfg Campaign: 11644326
Notice Date: Feb 22, 2025
Recall Date: Feb 22, 2025
Ford Motor Company
Campaign: 11632408 Other
Dec 26, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Corrective Action:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Additional Notes:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Manufacturer: FORD
Mfg Campaign: 11632408
Notice Date: Dec 26, 2024
Recall Date: Dec 26, 2024
Ford Motor Company
Campaign: 11632408 Other
Dec 26, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Corrective Action:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Additional Notes:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Manufacturer: FORD
Mfg Campaign: 11632408
Notice Date: Dec 26, 2024
Recall Date: Dec 26, 2024
Ford Motor Company
Campaign: 11632408 Other
Dec 26, 2024
Defect Description:

ENGINE

Potential Consequences:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Corrective Action:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Additional Notes:

While driving, the car suddenly stopped, showed a "Stop Safely Now" warning and stopped in the middle of a busy road. Car went into Park and could not be moved from the middle of a busy road. Remained in Park and could not even be shifted into Neutral to be pushed out of the way of bust traffic. Very dangerous. No prior warning. Car had to be towed and now at deal for investigation into cause.

Manufacturer: FORD
Mfg Campaign: 11632408
Notice Date: Dec 26, 2024
Recall Date: Dec 26, 2024
Ford Motor Company
Campaign: 11621808 Other
Oct 24, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: FORD
Mfg Campaign: 11621808
Notice Date: Oct 24, 2024
Recall Date: Oct 24, 2024
Ford Motor Company
Campaign: 11621808 Other
Oct 24, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Ford knowingly sold unsafe vehicles. NHTSA caught them and forced a recall on the High Voltage Junction Box (they are still failing, so you may want to look into this). But what they have hidden from you and all of it's customers that they suckered in buying their defective product, is that the front motors, have undersized wiring, which could cause a fire . They have attempted to hide this from the public, by limiting the power of the car to 5 seconds of full power and then dramatically decreases the power after that. The sold the cars to consumers without revealing that fact, so folks bought the performance "GT" versions and yet they are neutered. It's only a matter of time, where those tiny wires in the front motors give up and start causing fires. It's time for the government to stand up for he consumer here. I've brought it to [XXX] 's attention, but they are hoping we all go away and allow them to get away with selling a defective potentially dangerous vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: FORD
Mfg Campaign: 11621808
Notice Date: Oct 24, 2024
Recall Date: Oct 24, 2024
Ford Motor Company
Campaign: 11618917 Other
Oct 9, 2024
Defect Description:

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Potential Consequences:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while operating the vehicle, the messages "Passenger’s door ajar" and "Driver’s door ajar" were displayed along with the message "Stop Safely" before the vehicle suddenly turned off. The vehicle could not be restarted and was later towed to the local dealer. The dealer diagnosed that the 12-volt Lithium Ion Battery was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

Corrective Action:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while operating the vehicle, the messages "Passenger’s door ajar" and "Driver’s door ajar" were displayed along with the message "Stop Safely" before the vehicle suddenly turned off. The vehicle could not be restarted and was later towed to the local dealer. The dealer diagnosed that the 12-volt Lithium Ion Battery was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

Additional Notes:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while operating the vehicle, the messages "Passenger’s door ajar" and "Driver’s door ajar" were displayed along with the message "Stop Safely" before the vehicle suddenly turned off. The vehicle could not be restarted and was later towed to the local dealer. The dealer diagnosed that the 12-volt Lithium Ion Battery was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

Manufacturer: FORD
Mfg Campaign: 11618917
Notice Date: Oct 9, 2024
Recall Date: Oct 9, 2024
Ford Motor Company
Campaign: 11615671 Other
Sep 20, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Corrective Action:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Additional Notes:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Manufacturer: FORD
Mfg Campaign: 11615671
Notice Date: Sep 20, 2024
Recall Date: Sep 20, 2024
Ford Motor Company
Campaign: 11615671 Other
Sep 20, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Corrective Action:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Additional Notes:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Manufacturer: FORD
Mfg Campaign: 11615671
Notice Date: Sep 20, 2024
Recall Date: Sep 20, 2024
Ford Motor Company
Campaign: 11615671 Other
Sep 20, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Corrective Action:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Additional Notes:

At highway speeds, the power brakes failed. In order to slow the car down, the brakes pedal had to be modulated with extreme force, upwards of 100 pounds of pressure on the brake pedal. As this happened, the car raised 4 Active Alerts - Powertrain Malfunction / Reduced Power - Antilock Brake Fault - Hill Start Assist Warning - Pre-Collision Assist Not Available. It took a lot of force and distance to bring the car safely to a stop. After 20 minutes we restarted the car and it began to operate normally. The car was brought to a nearby dealer immediately, however, the dealership is unable to diagnose nor replicate the problem. ***We were extremely lucky there were no cars immediately in front of us, and that we have an extreme amount of room to stop. Had we been driving in traffic, there would have been an extremely high likelihood of an accident with injury.

Manufacturer: FORD
Mfg Campaign: 11615671
Notice Date: Sep 20, 2024
Recall Date: Sep 20, 2024
Ford Motor Company
Campaign: 11614032 Other
Sep 11, 2024
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing at slow speeds in a parking area, the vehicle suddenly independently accelerated. The contact briefly lost control of the vehicle and came to a complete stop after striking the curb. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the vehicle or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

Corrective Action:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing at slow speeds in a parking area, the vehicle suddenly independently accelerated. The contact briefly lost control of the vehicle and came to a complete stop after striking the curb. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the vehicle or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

Additional Notes:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while reversing at slow speeds in a parking area, the vehicle suddenly independently accelerated. The contact briefly lost control of the vehicle and came to a complete stop after striking the curb. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the vehicle or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

Manufacturer: FORD
Mfg Campaign: 11614032
Notice Date: Sep 11, 2024
Recall Date: Sep 11, 2024
Ford Motor Company
Campaign: 11608801 Other
Aug 15, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

My car lunges forward randomly. I have called ford and went to ford several times.

Corrective Action:

My car lunges forward randomly. I have called ford and went to ford several times.

Additional Notes:

My car lunges forward randomly. I have called ford and went to ford several times.

Manufacturer: FORD
Mfg Campaign: 11608801
Notice Date: Aug 15, 2024
Recall Date: Aug 15, 2024
Ford Motor Company
Campaign: 11608801 Other
Aug 15, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

My car lunges forward randomly. I have called ford and went to ford several times.

Corrective Action:

My car lunges forward randomly. I have called ford and went to ford several times.

Additional Notes:

My car lunges forward randomly. I have called ford and went to ford several times.

Manufacturer: FORD
Mfg Campaign: 11608801
Notice Date: Aug 15, 2024
Recall Date: Aug 15, 2024
Ford Motor Company
Campaign: 11608801 Other
Aug 15, 2024
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

My car lunges forward randomly. I have called ford and went to ford several times.

Corrective Action:

My car lunges forward randomly. I have called ford and went to ford several times.

Additional Notes:

My car lunges forward randomly. I have called ford and went to ford several times.

Manufacturer: FORD
Mfg Campaign: 11608801
Notice Date: Aug 15, 2024
Recall Date: Aug 15, 2024
Ford Motor Company
Campaign: 11608476 Other
Aug 14, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while attempting to enter the vehicle, the key fob was not working as needed. The contact attempted to use the key, and then attempted to use the emergency front trunk access panel to access the 12-V battery. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-V battery and several electrical modules needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

Corrective Action:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while attempting to enter the vehicle, the key fob was not working as needed. The contact attempted to use the key, and then attempted to use the emergency front trunk access panel to access the 12-V battery. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-V battery and several electrical modules needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

Additional Notes:

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while attempting to enter the vehicle, the key fob was not working as needed. The contact attempted to use the key, and then attempted to use the emergency front trunk access panel to access the 12-V battery. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-V battery and several electrical modules needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

Manufacturer: FORD
Mfg Campaign: 11608476
Notice Date: Aug 14, 2024
Recall Date: Aug 14, 2024
Ford Motor Company
Campaign: 11608062 Other
Aug 12, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Corrective Action:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Additional Notes:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Manufacturer: FORD
Mfg Campaign: 11608062
Notice Date: Aug 12, 2024
Recall Date: Aug 12, 2024
Ford Motor Company
Campaign: 11608062 Other
Aug 12, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Corrective Action:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Additional Notes:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Manufacturer: FORD
Mfg Campaign: 11608062
Notice Date: Aug 12, 2024
Recall Date: Aug 12, 2024
Ford Motor Company
Campaign: 11608062 Other
Aug 12, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Corrective Action:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Additional Notes:

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

Manufacturer: FORD
Mfg Campaign: 11608062
Notice Date: Aug 12, 2024
Recall Date: Aug 12, 2024
Ford Motor Company
Campaign: 11607805 Other
Aug 11, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Corrective Action:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Additional Notes:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Manufacturer: FORD
Mfg Campaign: 11607805
Notice Date: Aug 11, 2024
Recall Date: Aug 11, 2024
Ford Motor Company
Campaign: 11607805 Other
Aug 11, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Corrective Action:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Additional Notes:

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Manufacturer: FORD
Mfg Campaign: 11607805
Notice Date: Aug 11, 2024
Recall Date: Aug 11, 2024

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