Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As the vehicle was braking to a stop the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the road and could not be driven or pushed out of traffic. It was a hazard to the occupants and other drivers on the road. There was no indication before this failure occurred. The dealer was able to confirm that the error codes had occurred but could not reproduce the failure and made no specific fixes other than replugging electrical harnesses..
Corrective Action:
As the vehicle was braking to a stop the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the road and could not be driven or pushed out of traffic. It was a hazard to the occupants and other drivers on the road. There was no indication before this failure occurred. The dealer was able to confirm that the error codes had occurred but could not reproduce the failure and made no specific fixes other than replugging electrical harnesses..
Additional Notes:
As the vehicle was braking to a stop the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the road and could not be driven or pushed out of traffic. It was a hazard to the occupants and other drivers on the road. There was no indication before this failure occurred. The dealer was able to confirm that the error codes had occurred but could not reproduce the failure and made no specific fixes other than replugging electrical harnesses..
Mfg Campaign: 11454596
Recall Date: Feb 28, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Corrective Action:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Additional Notes:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Mfg Campaign: 11454597
Recall Date: Feb 28, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Corrective Action:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Additional Notes:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Mfg Campaign: 11454597
Recall Date: Feb 28, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Corrective Action:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Additional Notes:
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
Mfg Campaign: 11454597
Recall Date: Feb 28, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Found when friends were sitting in the backseat that the seatbelt retractors were not functioning correctly. Upon further investigation, we found that one had a slight tear in it and then she was trying to pull the retractor out and releasing it to get it to cross her chest it ripped right out of the mechanism. I took a look at the other side and noticed that there was some fraying on the seat belt and this too must've been damaged by the mechanism. Both seatbelts are now considered not usable one completely tore out of the mechanism. Opening Ford replace
Corrective Action:
Found when friends were sitting in the backseat that the seatbelt retractors were not functioning correctly. Upon further investigation, we found that one had a slight tear in it and then she was trying to pull the retractor out and releasing it to get it to cross her chest it ripped right out of the mechanism. I took a look at the other side and noticed that there was some fraying on the seat belt and this too must've been damaged by the mechanism. Both seatbelts are now considered not usable one completely tore out of the mechanism. Opening Ford replace
Additional Notes:
Found when friends were sitting in the backseat that the seatbelt retractors were not functioning correctly. Upon further investigation, we found that one had a slight tear in it and then she was trying to pull the retractor out and releasing it to get it to cross her chest it ripped right out of the mechanism. I took a look at the other side and noticed that there was some fraying on the seat belt and this too must've been damaged by the mechanism. Both seatbelts are now considered not usable one completely tore out of the mechanism. Opening Ford replace
Mfg Campaign: 11453088
Recall Date: Feb 20, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Corrective Action:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Additional Notes:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Mfg Campaign: 11451444
Recall Date: Feb 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Corrective Action:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Additional Notes:
No clear sound or indication when BlueCruise disengages leading to unexpected behavior.
Mfg Campaign: 11451444
Recall Date: Feb 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I hear a lot of wind noise coming from the top panoramic roof
Corrective Action:
I hear a lot of wind noise coming from the top panoramic roof
Additional Notes:
I hear a lot of wind noise coming from the top panoramic roof
Mfg Campaign: 11450091
Recall Date: Feb 3, 2022
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact received a recall notification for NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact received a recall notification for NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact received a recall notification for NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11448380
Recall Date: Jan 21, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while attempting to start the vehicle, the stability track, traction control, and pre-collision warning lights were illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while attempting to start the vehicle, the stability track, traction control, and pre-collision warning lights were illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while attempting to start the vehicle, the stability track, traction control, and pre-collision warning lights were illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200.
Mfg Campaign: 11447049
Recall Date: Jan 11, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Corrective Action:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Additional Notes:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Mfg Campaign: 11446432
Recall Date: Jan 6, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Corrective Action:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Additional Notes:
If any of the passengers are unbuckled and the seat chime is on the car does not have an audible forward collision or pedestrian warning alert sound.
Mfg Campaign: 11446432
Recall Date: Jan 6, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While the blue cruise is enabled in stop and go traffic the car has a electrical malfunction. The car slowed then proceeded to go forward and speed up at an intersection the car stoped in the intersection abruptly would not move and could not shift the car into any gear or neutral. Multiple warnings on dash. First was service select shift next was service advance trac even after turn the car off and trying to turn back on the car was stuck for approximately 5 minutes until the car test itself. Almost got rear ended due to this
Corrective Action:
While the blue cruise is enabled in stop and go traffic the car has a electrical malfunction. The car slowed then proceeded to go forward and speed up at an intersection the car stoped in the intersection abruptly would not move and could not shift the car into any gear or neutral. Multiple warnings on dash. First was service select shift next was service advance trac even after turn the car off and trying to turn back on the car was stuck for approximately 5 minutes until the car test itself. Almost got rear ended due to this
Additional Notes:
While the blue cruise is enabled in stop and go traffic the car has a electrical malfunction. The car slowed then proceeded to go forward and speed up at an intersection the car stoped in the intersection abruptly would not move and could not shift the car into any gear or neutral. Multiple warnings on dash. First was service select shift next was service advance trac even after turn the car off and trying to turn back on the car was stuck for approximately 5 minutes until the car test itself. Almost got rear ended due to this
Mfg Campaign: 11446433
Recall Date: Jan 6, 2022
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Corrective Action:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Additional Notes:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Mfg Campaign: 11444409
Recall Date: Dec 20, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Corrective Action:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Additional Notes:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Mfg Campaign: 11444409
Recall Date: Dec 20, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Corrective Action:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Additional Notes:
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors. The sensors were already clear, yet still reported. being blocked. I pulled into a car wash and. had the car washed and dried to make sure that every sensor was unobstructed. All of the sensors were still in a failure state. Not one sensor recovered. I had to turn off the car and restart to clear the sensor failures. This is a big problem when driving on a long trip. Every time it snows and a sensor fails, I have to exit the thruway and find a place to pull over and restart the car. In instances where roads are wet, cars ahead spray road mud and block the sensors. This happens constantly in upstate NY. Every few miles when the sensors is blocked the car will lose cruise control and most of the safety features. The only way to recover is pull off of the road to restart the car. It happened, several times on 50 mile drive. It's unnerving when it does. When weather conditions are poor, I want to get to my destination safely, without extra driving caused by exiting to restart and merging back on the thruway multiple times. Any other modern vehicle that I have driven will clear a sensor failure when the condition no longer exists, without restarting the car. The Mach-E refuses to clear sensors unless it's restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are ready poor.
Mfg Campaign: 11444409
Recall Date: Dec 20, 2021
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Numbers: 21V711000 (Visibility) and 21V712000 (Visibility) however, the dealer had not been returning the contact's calls to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect. Dealer did not have the parts to do the recall.
Corrective Action:
The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Numbers: 21V711000 (Visibility) and 21V712000 (Visibility) however, the dealer had not been returning the contact's calls to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect. Dealer did not have the parts to do the recall.
Additional Notes:
The contact owns a 2021 Ford Mach-E. The contact received notification of NHTSA Campaign Numbers: 21V711000 (Visibility) and 21V712000 (Visibility) however, the dealer had not been returning the contact's calls to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect. Dealer did not have the parts to do the recall.
Mfg Campaign: 11443932
Recall Date: Dec 15, 2021
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 21V712000 (Visibility) however, the parts to do the recall repair were not yet available. The contact took the vehicle to the local dealer and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 21V712000 (Visibility) however, the parts to do the recall repair were not yet available. The contact took the vehicle to the local dealer and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) and 21V712000 (Visibility) however, the parts to do the recall repair were not yet available. The contact took the vehicle to the local dealer and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11443132
Recall Date: Dec 8, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Second time in less than two weeks: Vehicle started making grinding noise, and a warning came up on the screen SHIFT SYSTEM FAULT, service soon. But the car came to a halt a hundred feet later, then would not get in or out of any gear, parking brake could not be released, vehicle could not get into Neutral so not able to push or roll it. I was barely able to get out of an intersection today (Nov 11), and rolled into a parking area on Oct 30 with the same fault. After about a half hour, vehicle could be moved but would show the fault shortly afterwards, locked up. Vehicle was towed on Oct 31 to dealership, they checked fault codes, performed some software updates and test drove 4 miles. They returned the car. Today, same thing happened. Car was at an intersection. Called AAA and still waiting for them to schedule a tow truck (required wheel lift and dolly). Fortunately I was on back roads today but this is a serious problem which would have been much worse on a highway. Car is not drivable. Again, this is the second time in two weeks!
Corrective Action:
Second time in less than two weeks: Vehicle started making grinding noise, and a warning came up on the screen SHIFT SYSTEM FAULT, service soon. But the car came to a halt a hundred feet later, then would not get in or out of any gear, parking brake could not be released, vehicle could not get into Neutral so not able to push or roll it. I was barely able to get out of an intersection today (Nov 11), and rolled into a parking area on Oct 30 with the same fault. After about a half hour, vehicle could be moved but would show the fault shortly afterwards, locked up. Vehicle was towed on Oct 31 to dealership, they checked fault codes, performed some software updates and test drove 4 miles. They returned the car. Today, same thing happened. Car was at an intersection. Called AAA and still waiting for them to schedule a tow truck (required wheel lift and dolly). Fortunately I was on back roads today but this is a serious problem which would have been much worse on a highway. Car is not drivable. Again, this is the second time in two weeks!
Additional Notes:
Second time in less than two weeks: Vehicle started making grinding noise, and a warning came up on the screen SHIFT SYSTEM FAULT, service soon. But the car came to a halt a hundred feet later, then would not get in or out of any gear, parking brake could not be released, vehicle could not get into Neutral so not able to push or roll it. I was barely able to get out of an intersection today (Nov 11), and rolled into a parking area on Oct 30 with the same fault. After about a half hour, vehicle could be moved but would show the fault shortly afterwards, locked up. Vehicle was towed on Oct 31 to dealership, they checked fault codes, performed some software updates and test drove 4 miles. They returned the car. Today, same thing happened. Car was at an intersection. Called AAA and still waiting for them to schedule a tow truck (required wheel lift and dolly). Fortunately I was on back roads today but this is a serious problem which would have been much worse on a highway. Car is not drivable. Again, this is the second time in two weeks!
Mfg Campaign: 11440157
Recall Date: Nov 11, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The issue I'm describing is an inherent design flaw. This has not been discussed with third parties. The shift knob on this vehicle is a rotary knob with a configuration of PRND. The knob does not have positive stops in any direction and is only interlocked from moving out of park when the vehicle is not on. What this means: To enter reverse from park: Turn knob one stop clockwise. To enter reverse from drive: Turn knob two stops counterclockwise. Forget you are in drive: Turn knob one stop clockwise and drive forward into the nearest object. There is nothing to stop you from doing this. I have owned the car for 6 months and have had several incidents where muscle memory has led me to nearly drive forward into a wall or other cars while parking.
Corrective Action:
The issue I'm describing is an inherent design flaw. This has not been discussed with third parties. The shift knob on this vehicle is a rotary knob with a configuration of PRND. The knob does not have positive stops in any direction and is only interlocked from moving out of park when the vehicle is not on. What this means: To enter reverse from park: Turn knob one stop clockwise. To enter reverse from drive: Turn knob two stops counterclockwise. Forget you are in drive: Turn knob one stop clockwise and drive forward into the nearest object. There is nothing to stop you from doing this. I have owned the car for 6 months and have had several incidents where muscle memory has led me to nearly drive forward into a wall or other cars while parking.
Additional Notes:
The issue I'm describing is an inherent design flaw. This has not been discussed with third parties. The shift knob on this vehicle is a rotary knob with a configuration of PRND. The knob does not have positive stops in any direction and is only interlocked from moving out of park when the vehicle is not on. What this means: To enter reverse from park: Turn knob one stop clockwise. To enter reverse from drive: Turn knob two stops counterclockwise. Forget you are in drive: Turn knob one stop clockwise and drive forward into the nearest object. There is nothing to stop you from doing this. I have owned the car for 6 months and have had several incidents where muscle memory has led me to nearly drive forward into a wall or other cars while parking.
Mfg Campaign: 11437242
Recall Date: Oct 18, 2021
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