Complaints & Recalls
Consumer Complaints
104 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact stated that upon attempting to reverse the vehicle, the vehicle failed to reverse as intended. The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact stated that upon attempting to reverse the vehicle, the vehicle failed to reverse as intended. The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact stated that upon attempting to reverse the vehicle, the vehicle failed to reverse as intended. The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Mfg Campaign: 11570984
Recall Date: Feb 9, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Clutch "A" stuck engaged...loses power and if driven for a while dash lights up saying "transmission is hot wait 5 minutes " In addition to the previous issue, the car will not will not start right away. If you turn the key forward and pull the car down into last gear and back up into park, the car will start most times, otherwise I will have to jump start it.
Corrective Action:
Clutch "A" stuck engaged...loses power and if driven for a while dash lights up saying "transmission is hot wait 5 minutes " In addition to the previous issue, the car will not will not start right away. If you turn the key forward and pull the car down into last gear and back up into park, the car will start most times, otherwise I will have to jump start it.
Additional Notes:
Clutch "A" stuck engaged...loses power and if driven for a while dash lights up saying "transmission is hot wait 5 minutes " In addition to the previous issue, the car will not will not start right away. If you turn the key forward and pull the car down into last gear and back up into park, the car will start most times, otherwise I will have to jump start it.
Mfg Campaign: 11560497
Recall Date: Dec 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission downshifted intermittently. The contact stated that the failure had been reoccurring while driving. Additionally, the contact stated that the message "Transmission Hot - Wait 5 minutes" was displayed while driving. The contact stated that she pulled to the side of the roadway. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to AutoZone where it was diagnosed that the TCM Power Input Signal was low, and the clutch A was stuck engaged. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission downshifted intermittently. The contact stated that the failure had been reoccurring while driving. Additionally, the contact stated that the message "Transmission Hot - Wait 5 minutes" was displayed while driving. The contact stated that she pulled to the side of the roadway. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to AutoZone where it was diagnosed that the TCM Power Input Signal was low, and the clutch A was stuck engaged. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission downshifted intermittently. The contact stated that the failure had been reoccurring while driving. Additionally, the contact stated that the message "Transmission Hot - Wait 5 minutes" was displayed while driving. The contact stated that she pulled to the side of the roadway. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to AutoZone where it was diagnosed that the TCM Power Input Signal was low, and the clutch A was stuck engaged. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.
Mfg Campaign: 11558938
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers door since purchasing the car in 2017 when it's cold out "winter time" by drivers door once open, will not latch back and close- takes it warming up before my drivers door will latch and shut . Temps 30 or under , the mechanism freezes and will not allow the door to latch shut
Corrective Action:
Drivers door since purchasing the car in 2017 when it's cold out "winter time" by drivers door once open, will not latch back and close- takes it warming up before my drivers door will latch and shut . Temps 30 or under , the mechanism freezes and will not allow the door to latch shut
Additional Notes:
Drivers door since purchasing the car in 2017 when it's cold out "winter time" by drivers door once open, will not latch back and close- takes it warming up before my drivers door will latch and shut . Temps 30 or under , the mechanism freezes and will not allow the door to latch shut
Mfg Campaign: 11558494
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My name is [XXX] (phone [XXX] , email: [XXX] ) I bought a Ford Fiesta 2017 VIN # [XXX] in Feb 2021. The car with 25K. Currently, at 59K Cylinder 1 and Cylinder 3 misfire because coolant gets in both cylinders, diagnosed by a local car mechanic! When driven, the car is a fire hazard!!! I’ve submitted a claim to Ford Motor Company [XXX], and they replied they don’t have a program that can help me! Next, I took the car to Ford's authorized service, Ted Britt Chantilly, VA. The car stayed there 11/7-11/21. According to them, the problem was only a cracked spark plug near cylinder 3. After I paid the diagnostic fee plus the repair cost. The car started exhibiting the misfire problems within the first 10 miles driven. The car was returned to the Ford Service department the next morning 11/22. The OBD reader at Ted Britt Chantilly, VA showed a misfire, this time in cylinder 1 and cylinder 4. My car is at Ted Britt Chantilly, VA for a second time since 11/22/. Still, they can’t figure out why the car engine misfires!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My name is [XXX] (phone [XXX] , email: [XXX] ) I bought a Ford Fiesta 2017 VIN # [XXX] in Feb 2021. The car with 25K. Currently, at 59K Cylinder 1 and Cylinder 3 misfire because coolant gets in both cylinders, diagnosed by a local car mechanic! When driven, the car is a fire hazard!!! I’ve submitted a claim to Ford Motor Company [XXX], and they replied they don’t have a program that can help me! Next, I took the car to Ford's authorized service, Ted Britt Chantilly, VA. The car stayed there 11/7-11/21. According to them, the problem was only a cracked spark plug near cylinder 3. After I paid the diagnostic fee plus the repair cost. The car started exhibiting the misfire problems within the first 10 miles driven. The car was returned to the Ford Service department the next morning 11/22. The OBD reader at Ted Britt Chantilly, VA showed a misfire, this time in cylinder 1 and cylinder 4. My car is at Ted Britt Chantilly, VA for a second time since 11/22/. Still, they can’t figure out why the car engine misfires!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My name is [XXX] (phone [XXX] , email: [XXX] ) I bought a Ford Fiesta 2017 VIN # [XXX] in Feb 2021. The car with 25K. Currently, at 59K Cylinder 1 and Cylinder 3 misfire because coolant gets in both cylinders, diagnosed by a local car mechanic! When driven, the car is a fire hazard!!! I’ve submitted a claim to Ford Motor Company [XXX], and they replied they don’t have a program that can help me! Next, I took the car to Ford's authorized service, Ted Britt Chantilly, VA. The car stayed there 11/7-11/21. According to them, the problem was only a cracked spark plug near cylinder 3. After I paid the diagnostic fee plus the repair cost. The car started exhibiting the misfire problems within the first 10 miles driven. The car was returned to the Ford Service department the next morning 11/22. The OBD reader at Ted Britt Chantilly, VA showed a misfire, this time in cylinder 1 and cylinder 4. My car is at Ted Britt Chantilly, VA for a second time since 11/22/. Still, they can’t figure out why the car engine misfires!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557515
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Mfg Campaign: 11550223
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:CLUTCH ASSEMBLY
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact state that while driving at an undisclosed speed, the vehicle hesitated. A message displayed on the instrument panel “Transmission Failure - Service Now”. The vehicle was towed to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that each time after the vehicle was refueled, while driving at undisclosed speeds, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the TCM failed, and the clutch needed to be replaced. The vehicle was repaired. The vehicle was taken to the dealer where it was diagnosed that the purge valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 50,000.
Mfg Campaign: 11550223
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Corrective Action:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Additional Notes:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Mfg Campaign: 11532164
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Corrective Action:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Additional Notes:
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Mfg Campaign: 11532164
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH, the vehicle lost motive power. Additionally, the vehicle made abnormal growling sounds as the transmission was shifting hard and was slipping between gears. There was no warning light illuminated. The contact also stated that the transmission had slipped while at a complete stop, causing the vehicle to lunge forward. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where it was test-driven and diagnosed with transmission failure. The mechanic diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as an unknown class-action lawsuit related to the failure had not reached a settlement. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH, the vehicle lost motive power. Additionally, the vehicle made abnormal growling sounds as the transmission was shifting hard and was slipping between gears. There was no warning light illuminated. The contact also stated that the transmission had slipped while at a complete stop, causing the vehicle to lunge forward. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where it was test-driven and diagnosed with transmission failure. The mechanic diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as an unknown class-action lawsuit related to the failure had not reached a settlement. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH, the vehicle lost motive power. Additionally, the vehicle made abnormal growling sounds as the transmission was shifting hard and was slipping between gears. There was no warning light illuminated. The contact also stated that the transmission had slipped while at a complete stop, causing the vehicle to lunge forward. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where it was test-driven and diagnosed with transmission failure. The mechanic diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as an unknown class-action lawsuit related to the failure had not reached a settlement. The failure mileage was approximately 69,000.
Mfg Campaign: 11519414
Recall Date: Apr 28, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact's son owns a 2017 Ford Fiesta. The contact stated that the alarm occasionally activated independently. Additionally, the hood latch warning light was illuminated. The contact stated that the battery terminals had to be removed to deactivate the alarm. The vehicle was taken to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 37,000.
Corrective Action:
The contact's son owns a 2017 Ford Fiesta. The contact stated that the alarm occasionally activated independently. Additionally, the hood latch warning light was illuminated. The contact stated that the battery terminals had to be removed to deactivate the alarm. The vehicle was taken to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 37,000.
Additional Notes:
The contact's son owns a 2017 Ford Fiesta. The contact stated that the alarm occasionally activated independently. Additionally, the hood latch warning light was illuminated. The contact stated that the battery terminals had to be removed to deactivate the alarm. The vehicle was taken to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 37,000.
Mfg Campaign: 11513554
Recall Date: Mar 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was involved in a MINOR motor vehicle accident. 9/21/2022 during the accident my 2017 ford fiesta suffered considerable damage(which I was ticketed for, they said wreckless driving.. I wasn't speeding and I have police reports to back this up). The car did its job and no one was substantially hurt. When I got a chance to look at the car further I noticed the passenger side motor mount(plate not the entire mount) exploded during the crash and allowed the engine to be pushed back. On that side. After retrieving the pieces that remained, there was a clear issue with the part previously mentioned. There is obvious gas porosity in the cast aluminum part. The car has since been brought back to running and driving condition. My over all concern is people potentially being charged criminally over what could be a manufacturing flaw. If the mount plate had held the damage my car received would have been considerably less. I'd like to also note I stopped at my local ford service center to inquire about this aswell. And he recommended I get in contact with ford(manufacturing) I tried by phone and that's almost impossible. I've attached photos for reference
Corrective Action:
I was involved in a MINOR motor vehicle accident. 9/21/2022 during the accident my 2017 ford fiesta suffered considerable damage(which I was ticketed for, they said wreckless driving.. I wasn't speeding and I have police reports to back this up). The car did its job and no one was substantially hurt. When I got a chance to look at the car further I noticed the passenger side motor mount(plate not the entire mount) exploded during the crash and allowed the engine to be pushed back. On that side. After retrieving the pieces that remained, there was a clear issue with the part previously mentioned. There is obvious gas porosity in the cast aluminum part. The car has since been brought back to running and driving condition. My over all concern is people potentially being charged criminally over what could be a manufacturing flaw. If the mount plate had held the damage my car received would have been considerably less. I'd like to also note I stopped at my local ford service center to inquire about this aswell. And he recommended I get in contact with ford(manufacturing) I tried by phone and that's almost impossible. I've attached photos for reference
Additional Notes:
I was involved in a MINOR motor vehicle accident. 9/21/2022 during the accident my 2017 ford fiesta suffered considerable damage(which I was ticketed for, they said wreckless driving.. I wasn't speeding and I have police reports to back this up). The car did its job and no one was substantially hurt. When I got a chance to look at the car further I noticed the passenger side motor mount(plate not the entire mount) exploded during the crash and allowed the engine to be pushed back. On that side. After retrieving the pieces that remained, there was a clear issue with the part previously mentioned. There is obvious gas porosity in the cast aluminum part. The car has since been brought back to running and driving condition. My over all concern is people potentially being charged criminally over what could be a manufacturing flaw. If the mount plate had held the damage my car received would have been considerably less. I'd like to also note I stopped at my local ford service center to inquire about this aswell. And he recommended I get in contact with ford(manufacturing) I tried by phone and that's almost impossible. I've attached photos for reference
Mfg Campaign: 11512849
Recall Date: Mar 20, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Horn stopped working
Corrective Action:
Horn stopped working
Additional Notes:
Horn stopped working
Mfg Campaign: 11508728
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
Horn stopped working
Corrective Action:
Horn stopped working
Additional Notes:
Horn stopped working
Mfg Campaign: 11508728
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In September 2022 we are visiting my son it’s his first year off to college.. We were pulling out of the parking lot of my sons dorm. We turned the car on and started to drive, all of sudden the car stopped moving it would not move forward or backwards..It was the transmission, we have order the parts but they have been on back order. It’s Dec. 30 we have been without a car and parts. Almost 4 months we have been dealing with this..
Corrective Action:
In September 2022 we are visiting my son it’s his first year off to college.. We were pulling out of the parking lot of my sons dorm. We turned the car on and started to drive, all of sudden the car stopped moving it would not move forward or backwards..It was the transmission, we have order the parts but they have been on back order. It’s Dec. 30 we have been without a car and parts. Almost 4 months we have been dealing with this..
Additional Notes:
In September 2022 we are visiting my son it’s his first year off to college.. We were pulling out of the parking lot of my sons dorm. We turned the car on and started to drive, all of sudden the car stopped moving it would not move forward or backwards..It was the transmission, we have order the parts but they have been on back order. It’s Dec. 30 we have been without a car and parts. Almost 4 months we have been dealing with this..
Mfg Campaign: 11499560
Recall Date: Dec 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Mfg Campaign: 11490750
Recall Date: Oct 25, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact had initially taken her vehicle to an independent mechanic for a tune-up. The check engine light appeared on the instrument panel soon after service and the vehicle was taken back to the independent mechanic six more times. Despite multiple visits, the engine light remained illuminated on the instrument panel. The vehicle was then taken to a dealer who diagnosed the vehicle with a defective pedal sensor. The contract also replaced the battery which removed away the check engine warning light. The vehicle was then taken to another independent mechanic for an oil change; after the oil change, the oil warning light appeared on the instrument panel. The vehicle was taken back to a dealer where they informed her that the engine had overheated and led to engine failure. The contact was given an estimate for a new engine. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 126,000.
Mfg Campaign: 11490750
Recall Date: Oct 25, 2022
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact stated that while the vehicle was parked in the driveway, she noticed that the rear driver's side tire was flat. The contact contacted Roadside Assistance however, Roadside Assistance was unable to replace the tire as the lug nuts were swollen and could not be removed. The vehicle was towed to the dealer where it was diagnosed that the lug nuts needed to be replaced and the failure was a known issue. The vehicle was not repaired. The vehicle was then towed to a tire store where the lug nut set was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact stated that while the vehicle was parked in the driveway, she noticed that the rear driver's side tire was flat. The contact contacted Roadside Assistance however, Roadside Assistance was unable to replace the tire as the lug nuts were swollen and could not be removed. The vehicle was towed to the dealer where it was diagnosed that the lug nuts needed to be replaced and the failure was a known issue. The vehicle was not repaired. The vehicle was then towed to a tire store where the lug nut set was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact stated that while the vehicle was parked in the driveway, she noticed that the rear driver's side tire was flat. The contact contacted Roadside Assistance however, Roadside Assistance was unable to replace the tire as the lug nuts were swollen and could not be removed. The vehicle was towed to the dealer where it was diagnosed that the lug nuts needed to be replaced and the failure was a known issue. The vehicle was not repaired. The vehicle was then towed to a tire store where the lug nut set was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline. The failure mileage was approximately 41,000.
Mfg Campaign: 11484610
Recall Date: Sep 15, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Potential Consequences:
The contact owns a 2017 Ford Fiesta. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local mechanic who diagnosed the failure as an EVAP emission system leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,250.
Corrective Action:
The contact owns a 2017 Ford Fiesta. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local mechanic who diagnosed the failure as an EVAP emission system leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,250.
Additional Notes:
The contact owns a 2017 Ford Fiesta. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local mechanic who diagnosed the failure as an EVAP emission system leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,250.
Mfg Campaign: 11482622
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At intersection making a turn when vehicle wouldn't move forward. Transmission stoped working. Dangerous vehicle position. Signal light changed. Several cars honked horn and had to go around. Car was in gear (drive). After several minutes shifting into drive and reverse and back into drive I was able to complete turn and pull over to side of road.
Corrective Action:
At intersection making a turn when vehicle wouldn't move forward. Transmission stoped working. Dangerous vehicle position. Signal light changed. Several cars honked horn and had to go around. Car was in gear (drive). After several minutes shifting into drive and reverse and back into drive I was able to complete turn and pull over to side of road.
Additional Notes:
At intersection making a turn when vehicle wouldn't move forward. Transmission stoped working. Dangerous vehicle position. Signal light changed. Several cars honked horn and had to go around. Car was in gear (drive). After several minutes shifting into drive and reverse and back into drive I was able to complete turn and pull over to side of road.
Mfg Campaign: 11479111
Recall Date: Aug 13, 2022
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