Complaints & Recalls
Consumer Complaints
248 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and accelerating, there was an abnormally loud grinding sound while the transmission was shifting gears. The contact stated that the transmission was also grinding gears while decelerating. The contact stated that the failure had gone from intermittent to constant. The contact stated that the check transmission light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the power train control module (PCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and accelerating, there was an abnormally loud grinding sound while the transmission was shifting gears. The contact stated that the transmission was also grinding gears while decelerating. The contact stated that the failure had gone from intermittent to constant. The contact stated that the check transmission light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the power train control module (PCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and accelerating, there was an abnormally loud grinding sound while the transmission was shifting gears. The contact stated that the transmission was also grinding gears while decelerating. The contact stated that the failure had gone from intermittent to constant. The contact stated that the check transmission light was illuminated. The contact had the vehicle towed to a local dealer who diagnosed that the power train control module (PCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11476372
Recall Date: Jul 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started jerking forward. The contact stated no warning light was illuminated. The contact was able to continue driving and eventually, the vehicle independently started to drive normally without a failure. The contact stated he experienced the failure for a second time and the vehicle shifted independently into neutral(N). The contact stated that the check engine, the battery, and coolant warning lights were illuminated. The contact drove the vehicle to an independent mechanic but after parking the vehicle the vehicle failed to restart. The independent mechanic stated that the battery needed to be replaced. The vehicle was replaced; however, the check engine and transmission error service now warning lights were illuminated. The contact stated that he continued to experience the failure and the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was being serviced. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started jerking forward. The contact stated no warning light was illuminated. The contact was able to continue driving and eventually, the vehicle independently started to drive normally without a failure. The contact stated he experienced the failure for a second time and the vehicle shifted independently into neutral(N). The contact stated that the check engine, the battery, and coolant warning lights were illuminated. The contact drove the vehicle to an independent mechanic but after parking the vehicle the vehicle failed to restart. The independent mechanic stated that the battery needed to be replaced. The vehicle was replaced; however, the check engine and transmission error service now warning lights were illuminated. The contact stated that he continued to experience the failure and the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was being serviced. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started jerking forward. The contact stated no warning light was illuminated. The contact was able to continue driving and eventually, the vehicle independently started to drive normally without a failure. The contact stated he experienced the failure for a second time and the vehicle shifted independently into neutral(N). The contact stated that the check engine, the battery, and coolant warning lights were illuminated. The contact drove the vehicle to an independent mechanic but after parking the vehicle the vehicle failed to restart. The independent mechanic stated that the battery needed to be replaced. The vehicle was replaced; however, the check engine and transmission error service now warning lights were illuminated. The contact stated that he continued to experience the failure and the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was being serviced. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Mfg Campaign: 11472350
Recall Date: Jul 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Corrective Action:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Additional Notes:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Mfg Campaign: 11467336
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Corrective Action:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Additional Notes:
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Mfg Campaign: 11467336
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I should have an open recall for the coolant reservoir however it isn’t coming up at any Ford dealerships. There’s an issue with the OEM Khalid reservoir that comes in this vehicle and it’s leaking fluid.
Corrective Action:
I should have an open recall for the coolant reservoir however it isn’t coming up at any Ford dealerships. There’s an issue with the OEM Khalid reservoir that comes in this vehicle and it’s leaking fluid.
Additional Notes:
I should have an open recall for the coolant reservoir however it isn’t coming up at any Ford dealerships. There’s an issue with the OEM Khalid reservoir that comes in this vehicle and it’s leaking fluid.
Mfg Campaign: 11467362
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated while his girlfriend was driving at 45 MPH with him in the front passenger seat, another vehicle suddenly crossed in front of the vehicle, causing the vehicle to crash into the rear end of the other vehicle. The front driver's side air bag and the passengers' side air bags failed to deploy. The driver's knee air bag deployed. There was no warning light illuminated. The contact's girlfriend sustained neck injuries and leg injuries and was transported to the hospital by emergency units. The contact sustained soreness on the right knee and stomach. The contact sought medical assistance the next day. A police report was filed. The vehicle was towed to a tow lot. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 145,000.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated while his girlfriend was driving at 45 MPH with him in the front passenger seat, another vehicle suddenly crossed in front of the vehicle, causing the vehicle to crash into the rear end of the other vehicle. The front driver's side air bag and the passengers' side air bags failed to deploy. The driver's knee air bag deployed. There was no warning light illuminated. The contact's girlfriend sustained neck injuries and leg injuries and was transported to the hospital by emergency units. The contact sustained soreness on the right knee and stomach. The contact sought medical assistance the next day. A police report was filed. The vehicle was towed to a tow lot. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 145,000.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated while his girlfriend was driving at 45 MPH with him in the front passenger seat, another vehicle suddenly crossed in front of the vehicle, causing the vehicle to crash into the rear end of the other vehicle. The front driver's side air bag and the passengers' side air bags failed to deploy. The driver's knee air bag deployed. There was no warning light illuminated. The contact's girlfriend sustained neck injuries and leg injuries and was transported to the hospital by emergency units. The contact sustained soreness on the right knee and stomach. The contact sought medical assistance the next day. A police report was filed. The vehicle was towed to a tow lot. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 145,000.
Mfg Campaign: 11466084
Recall Date: May 25, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The lug studs have "swollen" making it impossible to change a tire. I was told both by the tow truck driver who showed up to change the tire, and the tire shop where I took the car, that this is a known issue with this make/model and that you have to take it to a Ford dealership to be addressed.
Corrective Action:
The lug studs have "swollen" making it impossible to change a tire. I was told both by the tow truck driver who showed up to change the tire, and the tire shop where I took the car, that this is a known issue with this make/model and that you have to take it to a Ford dealership to be addressed.
Additional Notes:
The lug studs have "swollen" making it impossible to change a tire. I was told both by the tow truck driver who showed up to change the tire, and the tire shop where I took the car, that this is a known issue with this make/model and that you have to take it to a Ford dealership to be addressed.
Mfg Campaign: 11464908
Recall Date: May 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated that after starting the vehicle and attempting to drive, the transmission failed to shift properly. The vehicle was taken to the dealer where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated that after starting the vehicle and attempting to drive, the transmission failed to shift properly. The vehicle was taken to the dealer where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated that after starting the vehicle and attempting to drive, the transmission failed to shift properly. The vehicle was taken to the dealer where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Mfg Campaign: 11463826
Recall Date: May 9, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated that after refueling her vehicle, the vehicle failed to start-up without warning. The contact also stated that the vehicle would hesitate without warning upon depression of the accelerator pedal while the engine revved. The contact had taken the vehicle to the dealer where she was informed that the PCM (Powertrain Control Module) was defective and needed to be replaced. The contact was then informed that parts were placed on back order as the vehicle remained in the possession of the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated that after refueling her vehicle, the vehicle failed to start-up without warning. The contact also stated that the vehicle would hesitate without warning upon depression of the accelerator pedal while the engine revved. The contact had taken the vehicle to the dealer where she was informed that the PCM (Powertrain Control Module) was defective and needed to be replaced. The contact was then informed that parts were placed on back order as the vehicle remained in the possession of the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated that after refueling her vehicle, the vehicle failed to start-up without warning. The contact also stated that the vehicle would hesitate without warning upon depression of the accelerator pedal while the engine revved. The contact had taken the vehicle to the dealer where she was informed that the PCM (Powertrain Control Module) was defective and needed to be replaced. The contact was then informed that parts were placed on back order as the vehicle remained in the possession of the dealer. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11463229
Recall Date: May 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving at highway speeds and transmission goes into neutral unexpectedly. Loses power steering at this time also. This also occurs now at any speed. With this occurring there is a high probability of an accident that can lead to serious injury including death. Ford has known of this issue with these vehicles and will not recall them and fix the problems. The government needs to take this matter up and force Ford to fix the unsafe vehicles.
Corrective Action:
Driving at highway speeds and transmission goes into neutral unexpectedly. Loses power steering at this time also. This also occurs now at any speed. With this occurring there is a high probability of an accident that can lead to serious injury including death. Ford has known of this issue with these vehicles and will not recall them and fix the problems. The government needs to take this matter up and force Ford to fix the unsafe vehicles.
Additional Notes:
Driving at highway speeds and transmission goes into neutral unexpectedly. Loses power steering at this time also. This also occurs now at any speed. With this occurring there is a high probability of an accident that can lead to serious injury including death. Ford has known of this issue with these vehicles and will not recall them and fix the problems. The government needs to take this matter up and force Ford to fix the unsafe vehicles.
Mfg Campaign: 11462944
Recall Date: May 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Corrective Action:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Additional Notes:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Mfg Campaign: 11462557
Recall Date: Apr 28, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Corrective Action:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Additional Notes:
Defected transmissions were installed on these cars. Ford recalled the least number with the least loss, but they kept the rest with their defected transmissions which cost more money than the car’s value. Ford sold their cars with defected transmissions and they knew it!
Mfg Campaign: 11462557
Recall Date: Apr 28, 2022
Ford Motor Company
Defect Description:
SEAT BELTS:FRONT:RETRACTOR
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated the seat belt does not retract on the driver's side and passenger side. The contact stated he sat on the buckle and injured himself. The contact has been seeing a chiropractor for 3 years now. The contact did not take the vehicle to a dealer nor was the seat belt repaired. The manufacturer was notified. The failure mileage was 51,617.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated the seat belt does not retract on the driver's side and passenger side. The contact stated he sat on the buckle and injured himself. The contact has been seeing a chiropractor for 3 years now. The contact did not take the vehicle to a dealer nor was the seat belt repaired. The manufacturer was notified. The failure mileage was 51,617.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated the seat belt does not retract on the driver's side and passenger side. The contact stated he sat on the buckle and injured himself. The contact has been seeing a chiropractor for 3 years now. The contact did not take the vehicle to a dealer nor was the seat belt repaired. The manufacturer was notified. The failure mileage was 51,617.
Mfg Campaign: 11462422
Recall Date: Apr 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shutters and shifts late sometimes during acceleration from a stop. Lawsuit settled with Ford states 2016's are covered but dealership says its only up to 2015, which is the date of manufacturer on my vehicle. Vin check also does not show recall, but clearly states in lawsuit 2011 to 2016 are affected.
Corrective Action:
Transmission shutters and shifts late sometimes during acceleration from a stop. Lawsuit settled with Ford states 2016's are covered but dealership says its only up to 2015, which is the date of manufacturer on my vehicle. Vin check also does not show recall, but clearly states in lawsuit 2011 to 2016 are affected.
Additional Notes:
Transmission shutters and shifts late sometimes during acceleration from a stop. Lawsuit settled with Ford states 2016's are covered but dealership says its only up to 2015, which is the date of manufacturer on my vehicle. Vin check also does not show recall, but clearly states in lawsuit 2011 to 2016 are affected.
Mfg Campaign: 11460142
Recall Date: Apr 8, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug Nuts! They have swelled due to cheap product putting chrome over steel. Have to replace as mechanic can't get tires off. These could have cracked while driving, which would have put pressure on other lug nuts, maybe causing tires to fall off while driving. Being replaced with manufacturers lug nuts so it's going to happen again.
Corrective Action:
Lug Nuts! They have swelled due to cheap product putting chrome over steel. Have to replace as mechanic can't get tires off. These could have cracked while driving, which would have put pressure on other lug nuts, maybe causing tires to fall off while driving. Being replaced with manufacturers lug nuts so it's going to happen again.
Additional Notes:
Lug Nuts! They have swelled due to cheap product putting chrome over steel. Have to replace as mechanic can't get tires off. These could have cracked while driving, which would have put pressure on other lug nuts, maybe causing tires to fall off while driving. Being replaced with manufacturers lug nuts so it's going to happen again.
Mfg Campaign: 11456400
Recall Date: Mar 12, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While driving car suddenly jerked wheel out of drivers hands and almost pulled the car into a ditch on the right side. Lights on the dash say steering assist unavailable service now. There has been a recall on Ford cards with this EPAS system but somehow this system has still not been fixed and is going to kill more people if your agency keeps allowing it to not be a total recall on all vehicles with this system installed.
Corrective Action:
While driving car suddenly jerked wheel out of drivers hands and almost pulled the car into a ditch on the right side. Lights on the dash say steering assist unavailable service now. There has been a recall on Ford cards with this EPAS system but somehow this system has still not been fixed and is going to kill more people if your agency keeps allowing it to not be a total recall on all vehicles with this system installed.
Additional Notes:
While driving car suddenly jerked wheel out of drivers hands and almost pulled the car into a ditch on the right side. Lights on the dash say steering assist unavailable service now. There has been a recall on Ford cards with this EPAS system but somehow this system has still not been fixed and is going to kill more people if your agency keeps allowing it to not be a total recall on all vehicles with this system installed.
Mfg Campaign: 11452339
Recall Date: Feb 17, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Corrective Action:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Additional Notes:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Mfg Campaign: 11449665
Recall Date: Feb 1, 2022
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Corrective Action:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Additional Notes:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Mfg Campaign: 11449665
Recall Date: Feb 1, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Corrective Action:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Additional Notes:
My Ford fiesta suddenly exploded the seat's ventilation and my seatbelts tore off, so i crashed into a semi at the speed of 191 km/h
Mfg Campaign: 11449665
Recall Date: Feb 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission would suddenly slip while driving at various speeds. The contact would let up off the accelerator pedal until the transmission realigned itself. The failure recurred several times per day. The failure had become more frequent. The hood ajar warning light would illuminate inadvertently. There were several other unknown electrical failures experienced. The contact took the vehicle to a certified mechanic who confirmed that the transmission had failed and needed to be replaced. The contact confirmed that the VIN was not under recall. The contact called the manufacturer and a case was opened. The contract was instructed to report the failure to NHTSA and to have the dealer diagnose the vehicle. The vehicle was not diagnosed. The dealer was contacted and confirmed that the VIN was not included in a recall. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission would suddenly slip while driving at various speeds. The contact would let up off the accelerator pedal until the transmission realigned itself. The failure recurred several times per day. The failure had become more frequent. The hood ajar warning light would illuminate inadvertently. There were several other unknown electrical failures experienced. The contact took the vehicle to a certified mechanic who confirmed that the transmission had failed and needed to be replaced. The contact confirmed that the VIN was not under recall. The contact called the manufacturer and a case was opened. The contract was instructed to report the failure to NHTSA and to have the dealer diagnose the vehicle. The vehicle was not diagnosed. The dealer was contacted and confirmed that the VIN was not included in a recall. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission would suddenly slip while driving at various speeds. The contact would let up off the accelerator pedal until the transmission realigned itself. The failure recurred several times per day. The failure had become more frequent. The hood ajar warning light would illuminate inadvertently. There were several other unknown electrical failures experienced. The contact took the vehicle to a certified mechanic who confirmed that the transmission had failed and needed to be replaced. The contact confirmed that the VIN was not under recall. The contact called the manufacturer and a case was opened. The contract was instructed to report the failure to NHTSA and to have the dealer diagnose the vehicle. The vehicle was not diagnosed. The dealer was contacted and confirmed that the VIN was not included in a recall. The approximate failure mileage was 65,000.
Mfg Campaign: 11445139
Recall Date: Dec 27, 2021
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