Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
263 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Roof rail covers are falling off. Ford dealer where purchased has repaired this trouble three times and the covers are now detached worse than ever. Dealer where purchased refuses to work on the vehicle and told me to take the vehicle elsewhere. Needs to be corrected before the covers come off at highway speeds and possibly create a catastrophic situation for vehicles following.
Corrective Action:
Roof rail covers are falling off. Ford dealer where purchased has repaired this trouble three times and the covers are now detached worse than ever. Dealer where purchased refuses to work on the vehicle and told me to take the vehicle elsewhere. Needs to be corrected before the covers come off at highway speeds and possibly create a catastrophic situation for vehicles following.
Additional Notes:
Roof rail covers are falling off. Ford dealer where purchased has repaired this trouble three times and the covers are now detached worse than ever. Dealer where purchased refuses to work on the vehicle and told me to take the vehicle elsewhere. Needs to be corrected before the covers come off at highway speeds and possibly create a catastrophic situation for vehicles following.
Mfg Campaign: 11425308
Recall Date: Jul 18, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall.
Mfg Campaign: 11421113
Recall Date: Jun 16, 2021
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.
Mfg Campaign: 11419535
Recall Date: Jun 3, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY:ROOF AND PILLARS
Potential Consequences:
I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.
Corrective Action:
I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.
Additional Notes:
I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.
Mfg Campaign: 11418906
Recall Date: May 28, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FAILED TO WORK WHEN DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,600.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FAILED TO WORK WHEN DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,600.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FAILED TO WORK WHEN DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,600.
Mfg Campaign: 11404975
Recall Date: Mar 26, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LAST 2 TIMES I HAVE DRIVE THE VEHICLE MORE THAN SEVERAL HOURS, A BURNT ODD SMELL HAS COME FROM THE ENGINE HOWEVER THERE HAVE BEEN NO CHECK ENGINE LIGHTS, ONLY AN ODOR OR CHALKY BURNT SMELL. I HAVE 3 YOUNG KIDS AND THEY SMELLED IT AS WELL. IT HASNT HAPPEND ON SHORT TRIPS I NOTICED AFTER LONGER TRIPS OF DRIVING
Corrective Action:
LAST 2 TIMES I HAVE DRIVE THE VEHICLE MORE THAN SEVERAL HOURS, A BURNT ODD SMELL HAS COME FROM THE ENGINE HOWEVER THERE HAVE BEEN NO CHECK ENGINE LIGHTS, ONLY AN ODOR OR CHALKY BURNT SMELL. I HAVE 3 YOUNG KIDS AND THEY SMELLED IT AS WELL. IT HASNT HAPPEND ON SHORT TRIPS I NOTICED AFTER LONGER TRIPS OF DRIVING
Additional Notes:
LAST 2 TIMES I HAVE DRIVE THE VEHICLE MORE THAN SEVERAL HOURS, A BURNT ODD SMELL HAS COME FROM THE ENGINE HOWEVER THERE HAVE BEEN NO CHECK ENGINE LIGHTS, ONLY AN ODOR OR CHALKY BURNT SMELL. I HAVE 3 YOUNG KIDS AND THEY SMELLED IT AS WELL. IT HASNT HAPPEND ON SHORT TRIPS I NOTICED AFTER LONGER TRIPS OF DRIVING
Mfg Campaign: 11385154
Recall Date: Dec 27, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Corrective Action:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Additional Notes:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Mfg Campaign: 11383995
Recall Date: Dec 17, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Corrective Action:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Additional Notes:
VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD
Mfg Campaign: 11383995
Recall Date: Dec 17, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Corrective Action:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Additional Notes:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Mfg Campaign: 11377906
Recall Date: Dec 4, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Corrective Action:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Additional Notes:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Mfg Campaign: 11377906
Recall Date: Dec 4, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Corrective Action:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Additional Notes:
ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE
Mfg Campaign: 11377906
Recall Date: Dec 4, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN BEING MUFFLED. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INSTALLED WITH A HIGH PITCHED HORN.*JS
Corrective Action:
2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN BEING MUFFLED. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INSTALLED WITH A HIGH PITCHED HORN.*JS
Additional Notes:
2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN BEING MUFFLED. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INSTALLED WITH A HIGH PITCHED HORN.*JS
Mfg Campaign: 11361836
Recall Date: Oct 1, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS.
Corrective Action:
MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS.
Additional Notes:
MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS.
Mfg Campaign: 11359958
Recall Date: Sep 19, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON MONOXIDE SMELL IN THE CAR WHEN DRIVING, WE TOOK THE VEHICLE IN TO THE FORD DEALERSHIP WHERE WE BOUGHT THE CAR, ON SEVERAL OCCASIONS, AND THEY TELL US THEY CAN NOT FIND A SMELL, OF A PROBLEM, SO WE HAVE JUST HAD TO LIVE WITH THE HORRID SMELL, WITH A NEW BABY AND ANOTHER SMALL CHILD RIDING INSIDE. VERY UNSAFE IN MY OPINION. WE ALSO NOTED THAT THE HORN IS VERY QUIET. ONLY HORN WAS INSTALLED IN THE 2019 FORD EXPLORER, AS OPPOSED TO THE PREVIOUS YEAR VEHICLES, THEY HAD 2 HORNS INSTALLED.
Corrective Action:
CARBON MONOXIDE SMELL IN THE CAR WHEN DRIVING, WE TOOK THE VEHICLE IN TO THE FORD DEALERSHIP WHERE WE BOUGHT THE CAR, ON SEVERAL OCCASIONS, AND THEY TELL US THEY CAN NOT FIND A SMELL, OF A PROBLEM, SO WE HAVE JUST HAD TO LIVE WITH THE HORRID SMELL, WITH A NEW BABY AND ANOTHER SMALL CHILD RIDING INSIDE. VERY UNSAFE IN MY OPINION. WE ALSO NOTED THAT THE HORN IS VERY QUIET. ONLY HORN WAS INSTALLED IN THE 2019 FORD EXPLORER, AS OPPOSED TO THE PREVIOUS YEAR VEHICLES, THEY HAD 2 HORNS INSTALLED.
Additional Notes:
CARBON MONOXIDE SMELL IN THE CAR WHEN DRIVING, WE TOOK THE VEHICLE IN TO THE FORD DEALERSHIP WHERE WE BOUGHT THE CAR, ON SEVERAL OCCASIONS, AND THEY TELL US THEY CAN NOT FIND A SMELL, OF A PROBLEM, SO WE HAVE JUST HAD TO LIVE WITH THE HORRID SMELL, WITH A NEW BABY AND ANOTHER SMALL CHILD RIDING INSIDE. VERY UNSAFE IN MY OPINION. WE ALSO NOTED THAT THE HORN IS VERY QUIET. ONLY HORN WAS INSTALLED IN THE 2019 FORD EXPLORER, AS OPPOSED TO THE PREVIOUS YEAR VEHICLES, THEY HAD 2 HORNS INSTALLED.
Mfg Campaign: 11348800
Recall Date: Aug 12, 2020
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
FORD RECALL 19C07- { APPLIES TO VEHICLES EQUIPPED WITH ONE OR MORE MECHANICAL FRONT SEATS- POTENTIAL LACK OF SEAT RESTRAINT IN THE EVENT OF A CRASH}. I RECEIVED THIS NOTICE BY MAIL AND MADE AN APPOINTMENT FOR MY 2019 FORD EXPLORER AT 'GARY YEOMANS FORD PALM BAY' ZIP-32907. THEY DID NOT REPAIR THIS RECALL. I TOOK MY VEHICLE IN ON 07/27/20. MY REPAIR ORDER STATES THEIR TECH #5534 FOUND: "THIS VEHICLE DOES NOT HAVE ONE OR MORE MECHANICALLY ADJUSTABLE FRONT SEATS. BOTH SEATS IN THIS VEHICLE ARE ELECTRONICALLY CONTROLLED". THE VIN SAYS THEY BOTH ARE POWER-WHICH I QUESTIONED AT THE TIME OF PURCHASE-AT THIS SAME DEALERSHIP. I WAITED 3 FULL DAYS FOR MY VEHICLE TO BE REPAIRED WITHOUT A LOANER VEHICLE-WHILE THIS TECH WAS TOO LAZY TO WALK FROM THE DRIVER SEAT TO THE PASSENGER SEAT TO INSPECT THAT IT WASN'T A POWER SEAT. I ALSO REQUESTED THE 2ND ROW PASSENGER SEAT BE REPAIRED OR REPLACED. IT CONTINUES TO GET STUCK AND WON'T FOLD UP OR CLICK INTO PLACE IN THE UPRIGHT POSITION. TWICE IT HAS JOLTED FORWARD IN THE OPEN POSITION UPON BRAKING, WHILE DRIVING ON THE HIGHWAY, HITTING THE FRONT PASSENGER SEAT. ONE OF THESE TIMES MY GRANDDAUGHTER WAS SITTING IN THIS SEAT - I CAN ONLY THANK GOD SHE WASN'T A TODDLER. FOR THIS REASON MY PASSENGERS CANNOT SIT IT IN IT - IT VERY WELL COULD KILL THEM. THIS SAME TECHNICIAN STATES ON MY REPAIR ORDER: "VERIFIED THAT THE REAR SECOND ROW SEATS FOLD UP AND DOWN AND OPERATE PROPERLY". I HAVE BEEN GRILLED ABOUT GIVING A FIVE STAR REVIEW
Corrective Action:
FORD RECALL 19C07- { APPLIES TO VEHICLES EQUIPPED WITH ONE OR MORE MECHANICAL FRONT SEATS- POTENTIAL LACK OF SEAT RESTRAINT IN THE EVENT OF A CRASH}. I RECEIVED THIS NOTICE BY MAIL AND MADE AN APPOINTMENT FOR MY 2019 FORD EXPLORER AT 'GARY YEOMANS FORD PALM BAY' ZIP-32907. THEY DID NOT REPAIR THIS RECALL. I TOOK MY VEHICLE IN ON 07/27/20. MY REPAIR ORDER STATES THEIR TECH #5534 FOUND: "THIS VEHICLE DOES NOT HAVE ONE OR MORE MECHANICALLY ADJUSTABLE FRONT SEATS. BOTH SEATS IN THIS VEHICLE ARE ELECTRONICALLY CONTROLLED". THE VIN SAYS THEY BOTH ARE POWER-WHICH I QUESTIONED AT THE TIME OF PURCHASE-AT THIS SAME DEALERSHIP. I WAITED 3 FULL DAYS FOR MY VEHICLE TO BE REPAIRED WITHOUT A LOANER VEHICLE-WHILE THIS TECH WAS TOO LAZY TO WALK FROM THE DRIVER SEAT TO THE PASSENGER SEAT TO INSPECT THAT IT WASN'T A POWER SEAT. I ALSO REQUESTED THE 2ND ROW PASSENGER SEAT BE REPAIRED OR REPLACED. IT CONTINUES TO GET STUCK AND WON'T FOLD UP OR CLICK INTO PLACE IN THE UPRIGHT POSITION. TWICE IT HAS JOLTED FORWARD IN THE OPEN POSITION UPON BRAKING, WHILE DRIVING ON THE HIGHWAY, HITTING THE FRONT PASSENGER SEAT. ONE OF THESE TIMES MY GRANDDAUGHTER WAS SITTING IN THIS SEAT - I CAN ONLY THANK GOD SHE WASN'T A TODDLER. FOR THIS REASON MY PASSENGERS CANNOT SIT IT IN IT - IT VERY WELL COULD KILL THEM. THIS SAME TECHNICIAN STATES ON MY REPAIR ORDER: "VERIFIED THAT THE REAR SECOND ROW SEATS FOLD UP AND DOWN AND OPERATE PROPERLY". I HAVE BEEN GRILLED ABOUT GIVING A FIVE STAR REVIEW
Additional Notes:
FORD RECALL 19C07- { APPLIES TO VEHICLES EQUIPPED WITH ONE OR MORE MECHANICAL FRONT SEATS- POTENTIAL LACK OF SEAT RESTRAINT IN THE EVENT OF A CRASH}. I RECEIVED THIS NOTICE BY MAIL AND MADE AN APPOINTMENT FOR MY 2019 FORD EXPLORER AT 'GARY YEOMANS FORD PALM BAY' ZIP-32907. THEY DID NOT REPAIR THIS RECALL. I TOOK MY VEHICLE IN ON 07/27/20. MY REPAIR ORDER STATES THEIR TECH #5534 FOUND: "THIS VEHICLE DOES NOT HAVE ONE OR MORE MECHANICALLY ADJUSTABLE FRONT SEATS. BOTH SEATS IN THIS VEHICLE ARE ELECTRONICALLY CONTROLLED". THE VIN SAYS THEY BOTH ARE POWER-WHICH I QUESTIONED AT THE TIME OF PURCHASE-AT THIS SAME DEALERSHIP. I WAITED 3 FULL DAYS FOR MY VEHICLE TO BE REPAIRED WITHOUT A LOANER VEHICLE-WHILE THIS TECH WAS TOO LAZY TO WALK FROM THE DRIVER SEAT TO THE PASSENGER SEAT TO INSPECT THAT IT WASN'T A POWER SEAT. I ALSO REQUESTED THE 2ND ROW PASSENGER SEAT BE REPAIRED OR REPLACED. IT CONTINUES TO GET STUCK AND WON'T FOLD UP OR CLICK INTO PLACE IN THE UPRIGHT POSITION. TWICE IT HAS JOLTED FORWARD IN THE OPEN POSITION UPON BRAKING, WHILE DRIVING ON THE HIGHWAY, HITTING THE FRONT PASSENGER SEAT. ONE OF THESE TIMES MY GRANDDAUGHTER WAS SITTING IN THIS SEAT - I CAN ONLY THANK GOD SHE WASN'T A TODDLER. FOR THIS REASON MY PASSENGERS CANNOT SIT IT IN IT - IT VERY WELL COULD KILL THEM. THIS SAME TECHNICIAN STATES ON MY REPAIR ORDER: "VERIFIED THAT THE REAR SECOND ROW SEATS FOLD UP AND DOWN AND OPERATE PROPERLY". I HAVE BEEN GRILLED ABOUT GIVING A FIVE STAR REVIEW
Mfg Campaign: 11343014
Recall Date: Aug 3, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOR THIS MODEL YEAR FORD EQUIPPED THE EXPLORER WITH A SINGLE-TONE HORN. THE VOLUME IS VERY LOW AND SOUNDS LIKE A TOY HORN. I DO NOT HAVE ANY CONFIDENCE THAT THIS HORN WILL HELP ME IN A DANGEROUS SITUATION. *TR
Corrective Action:
FOR THIS MODEL YEAR FORD EQUIPPED THE EXPLORER WITH A SINGLE-TONE HORN. THE VOLUME IS VERY LOW AND SOUNDS LIKE A TOY HORN. I DO NOT HAVE ANY CONFIDENCE THAT THIS HORN WILL HELP ME IN A DANGEROUS SITUATION. *TR
Additional Notes:
FOR THIS MODEL YEAR FORD EQUIPPED THE EXPLORER WITH A SINGLE-TONE HORN. THE VOLUME IS VERY LOW AND SOUNDS LIKE A TOY HORN. I DO NOT HAVE ANY CONFIDENCE THAT THIS HORN WILL HELP ME IN A DANGEROUS SITUATION. *TR
Mfg Campaign: 11325624
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR
Corrective Action:
I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR
Additional Notes:
I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR
Mfg Campaign: 11325081
Recall Date: May 18, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR
Corrective Action:
ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR
Additional Notes:
ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR
Mfg Campaign: 11323467
Recall Date: May 6, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.
Corrective Action:
ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.
Additional Notes:
ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.
Mfg Campaign: 11315427
Recall Date: Mar 1, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD THE CAR IN TO THE DEALER TWICE NOW FOR CARBON MONOXIDE ENTERING THE PASSENGER COMPARTMENT. I HAVE HAD A CARBON MONOXIDE DETECTOR THAT I PURCHASED FROM A RETAILER THAT SHOWS ELEVATED LEVELS ABOVE 60 PARTS PER MILLION WITHIN THE PASSENGER COMPARTMENT MY FAMILY HAS BEEN EXPERIENCING NEUROLOGICAL SYMPTOMS RELATED TO THE CO EXPOSURE
Corrective Action:
I HAVE HAD THE CAR IN TO THE DEALER TWICE NOW FOR CARBON MONOXIDE ENTERING THE PASSENGER COMPARTMENT. I HAVE HAD A CARBON MONOXIDE DETECTOR THAT I PURCHASED FROM A RETAILER THAT SHOWS ELEVATED LEVELS ABOVE 60 PARTS PER MILLION WITHIN THE PASSENGER COMPARTMENT MY FAMILY HAS BEEN EXPERIENCING NEUROLOGICAL SYMPTOMS RELATED TO THE CO EXPOSURE
Additional Notes:
I HAVE HAD THE CAR IN TO THE DEALER TWICE NOW FOR CARBON MONOXIDE ENTERING THE PASSENGER COMPARTMENT. I HAVE HAD A CARBON MONOXIDE DETECTOR THAT I PURCHASED FROM A RETAILER THAT SHOWS ELEVATED LEVELS ABOVE 60 PARTS PER MILLION WITHIN THE PASSENGER COMPARTMENT MY FAMILY HAS BEEN EXPERIENCING NEUROLOGICAL SYMPTOMS RELATED TO THE CO EXPOSURE
Mfg Campaign: 11308295
Recall Date: Feb 10, 2020
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