Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the cruise control failed to operate as needed. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the cruise control failed to operate as needed. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the cruise control failed to operate as needed. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Mfg Campaign: 11586569
Recall Date: May 2, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Corrective Action:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Additional Notes:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Mfg Campaign: 11585972
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Corrective Action:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Additional Notes:
Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.
Mfg Campaign: 11585972
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer The contact stated while driving 70 MPH, the passenger’s side front door A-pillar trim detached and flew off the vehicle and almost hit another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and recommended that the contact sought assistance from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available for the recall repair. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer The contact stated while driving 70 MPH, the passenger’s side front door A-pillar trim detached and flew off the vehicle and almost hit another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and recommended that the contact sought assistance from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available for the recall repair. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer The contact stated while driving 70 MPH, the passenger’s side front door A-pillar trim detached and flew off the vehicle and almost hit another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and recommended that the contact sought assistance from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available for the recall repair. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11585246
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact's son owns a 2018 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact's son owns a 2018 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact's son owns a 2018 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11584897
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front hood paint bubbling, corrosion and peeling
Corrective Action:
Front hood paint bubbling, corrosion and peeling
Additional Notes:
Front hood paint bubbling, corrosion and peeling
Mfg Campaign: 11584378
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side trim on the A Pillar detached from the vehicle. The contact stated that the trim also damaged a part of the plastic at the base of the windshield and the driver’s side near the A Pillar while detaching from the vehicle. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the trim on the A-Pillar on the driver's side and the entire plastic cowl under the windshield needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side trim on the A Pillar detached from the vehicle. The contact stated that the trim also damaged a part of the plastic at the base of the windshield and the driver’s side near the A Pillar while detaching from the vehicle. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the trim on the A-Pillar on the driver's side and the entire plastic cowl under the windshield needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side trim on the A Pillar detached from the vehicle. The contact stated that the trim also damaged a part of the plastic at the base of the windshield and the driver’s side near the A Pillar while detaching from the vehicle. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the trim on the A-Pillar on the driver's side and the entire plastic cowl under the windshield needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
Mfg Campaign: 11583482
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from the exterior of the vehicle. After a visual inspection, the contact observed that the windshield cowl had become detached. The vehicle was taken to the dealer, who diagnosed a failure with the windshield cowl. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from the exterior of the vehicle. After a visual inspection, the contact observed that the windshield cowl had become detached. The vehicle was taken to the dealer, who diagnosed a failure with the windshield cowl. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from the exterior of the vehicle. After a visual inspection, the contact observed that the windshield cowl had become detached. The vehicle was taken to the dealer, who diagnosed a failure with the windshield cowl. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 40,000.
Mfg Campaign: 11583585
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
No incident yet.Between front door and back door, trim not secure. Is this included in recall #24V031?
Corrective Action:
No incident yet.Between front door and back door, trim not secure. Is this included in recall #24V031?
Additional Notes:
No incident yet.Between front door and back door, trim not secure. Is this included in recall #24V031?
Mfg Campaign: 11582787
Recall Date: Apr 13, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
car developed leaks and a mold smell. brought car to dealer, apparently, sunroof drains were plugged up cause water to build up in the car. The mold is making my wife and I sick. This is a severe health hazard caused by a manufacturing or design defect. The service dept at the dealer tried 3 or 4 time to sanitize, all failed and now they recommend replacing ALL of the upholstery in the car, rugs, headliner and seats. Mold has permeated this vehicle and it is not driveable. Ford should issue a recall for this problem and cover any costs.
Corrective Action:
car developed leaks and a mold smell. brought car to dealer, apparently, sunroof drains were plugged up cause water to build up in the car. The mold is making my wife and I sick. This is a severe health hazard caused by a manufacturing or design defect. The service dept at the dealer tried 3 or 4 time to sanitize, all failed and now they recommend replacing ALL of the upholstery in the car, rugs, headliner and seats. Mold has permeated this vehicle and it is not driveable. Ford should issue a recall for this problem and cover any costs.
Additional Notes:
car developed leaks and a mold smell. brought car to dealer, apparently, sunroof drains were plugged up cause water to build up in the car. The mold is making my wife and I sick. This is a severe health hazard caused by a manufacturing or design defect. The service dept at the dealer tried 3 or 4 time to sanitize, all failed and now they recommend replacing ALL of the upholstery in the car, rugs, headliner and seats. Mold has permeated this vehicle and it is not driveable. Ford should issue a recall for this problem and cover any costs.
Mfg Campaign: 11581460
Recall Date: Apr 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump failed. Coolant is leaking
Corrective Action:
Water pump failed. Coolant is leaking
Additional Notes:
Water pump failed. Coolant is leaking
Mfg Campaign: 11581197
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford explorer transmission is out and at 62000 miles just under 5 years old. While driving vehicle it will loose power, making it difficult to drive safely. vehicle is currently at a ford dealership that verified issued. Ford motor company states must submit complaint here. when vehicle looses power it states "check manual" with a wrench symbol. No check engine is displayed.
Corrective Action:
Ford explorer transmission is out and at 62000 miles just under 5 years old. While driving vehicle it will loose power, making it difficult to drive safely. vehicle is currently at a ford dealership that verified issued. Ford motor company states must submit complaint here. when vehicle looses power it states "check manual" with a wrench symbol. No check engine is displayed.
Additional Notes:
Ford explorer transmission is out and at 62000 miles just under 5 years old. While driving vehicle it will loose power, making it difficult to drive safely. vehicle is currently at a ford dealership that verified issued. Ford motor company states must submit complaint here. when vehicle looses power it states "check manual" with a wrench symbol. No check engine is displayed.
Mfg Campaign: 11581242
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580326
Recall Date: Mar 31, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 55 MPH, a tractor trailer truck passed by in the opposite lane and the rear GPS fin and the radio antenna blew off the vehicle. The contact stated that the loss of the rear fin exposed the electrical circuits to the wind and water. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 55 MPH, a tractor trailer truck passed by in the opposite lane and the rear GPS fin and the radio antenna blew off the vehicle. The contact stated that the loss of the rear fin exposed the electrical circuits to the wind and water. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 55 MPH, a tractor trailer truck passed by in the opposite lane and the rear GPS fin and the radio antenna blew off the vehicle. The contact stated that the loss of the rear fin exposed the electrical circuits to the wind and water. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.
Mfg Campaign: 11579246
Recall Date: Mar 25, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at 40 MPH, there was an abnormal sound coming from the driver's side of the front window. The contact's wife observed a piece of the molding flapping. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the exterior A-pillar trim needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 42,100.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at 40 MPH, there was an abnormal sound coming from the driver's side of the front window. The contact's wife observed a piece of the molding flapping. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the exterior A-pillar trim needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 42,100.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at 40 MPH, there was an abnormal sound coming from the driver's side of the front window. The contact's wife observed a piece of the molding flapping. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the exterior A-pillar trim needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 42,100.
Mfg Campaign: 11579266
Recall Date: Mar 25, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the rear backup camera would display a blue image on the infotainment screen. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the rear backup camera would display a blue image on the infotainment screen. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the rear backup camera would display a blue image on the infotainment screen. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 42,000.
Mfg Campaign: 11578657
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11578532
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was parked when there was heavy rain in the area. The contact stated that after the heavy rain passed when they were placing items in the back seat, they noticed that water was in the cup holder. The contact discovered a crack in the sunroof allowing water to enter the vehicle. The contact stated that the failure recurred multiple times. The contact was concerned that there was no impact on the sunroof to have caused it to crack. The vehicle was taken to a dealer where the vehicle was diagnosed with a cracked sunroof frame. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure. The failure mileage was 99,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was parked when there was heavy rain in the area. The contact stated that after the heavy rain passed when they were placing items in the back seat, they noticed that water was in the cup holder. The contact discovered a crack in the sunroof allowing water to enter the vehicle. The contact stated that the failure recurred multiple times. The contact was concerned that there was no impact on the sunroof to have caused it to crack. The vehicle was taken to a dealer where the vehicle was diagnosed with a cracked sunroof frame. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure. The failure mileage was 99,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was parked when there was heavy rain in the area. The contact stated that after the heavy rain passed when they were placing items in the back seat, they noticed that water was in the cup holder. The contact discovered a crack in the sunroof allowing water to enter the vehicle. The contact stated that the failure recurred multiple times. The contact was concerned that there was no impact on the sunroof to have caused it to crack. The vehicle was taken to a dealer where the vehicle was diagnosed with a cracked sunroof frame. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure. The failure mileage was 99,000.
Mfg Campaign: 11578558
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Frame around windshield is loose on the right. Rattles when driving at higher speeds.
Corrective Action:
Frame around windshield is loose on the right. Rattles when driving at higher speeds.
Additional Notes:
Frame around windshield is loose on the right. Rattles when driving at higher speeds.
Mfg Campaign: 11578183
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!
Corrective Action:
Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!
Additional Notes:
Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!
Mfg Campaign: 11578052
Recall Date: Mar 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury