Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING DOWN THE ROAD I TURNED ON THE REAR WINDSHIELD WIPER. WHEN I LOOKED THE WINDOW WAS COMPLETELY SHATTERED.
Corrective Action:
DRIVING DOWN THE ROAD I TURNED ON THE REAR WINDSHIELD WIPER. WHEN I LOOKED THE WINDOW WAS COMPLETELY SHATTERED.
Additional Notes:
DRIVING DOWN THE ROAD I TURNED ON THE REAR WINDSHIELD WIPER. WHEN I LOOKED THE WINDOW WAS COMPLETELY SHATTERED.
Mfg Campaign: 11185681
Recall Date: Mar 10, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ROOF RAIL COVERS HAVE REPEATEDLY BLOWN OFF THE VEHICLE WHILE DRIVING. THEY HAVE BEEN REPLACED BY FORD UNDER THE 3 YEAR/36K WARRANTY 3 TIMES ON MY VEHICLE, AND HAVE BLOWN OFF ON BOTH SIDES. THEY ARE ABOUT 5 FEET LONG PIECES OF PLASTIC, AND CERTAINLY PRESENT A HAZARD TO CARS ON THE HIGHWAY BEHIND ME WHEN THEY BLOW OFF. THE DESIGN APPEARS VERY POOR, AS THEY ARE SNAPPED INTO PLACE.
Corrective Action:
ROOF RAIL COVERS HAVE REPEATEDLY BLOWN OFF THE VEHICLE WHILE DRIVING. THEY HAVE BEEN REPLACED BY FORD UNDER THE 3 YEAR/36K WARRANTY 3 TIMES ON MY VEHICLE, AND HAVE BLOWN OFF ON BOTH SIDES. THEY ARE ABOUT 5 FEET LONG PIECES OF PLASTIC, AND CERTAINLY PRESENT A HAZARD TO CARS ON THE HIGHWAY BEHIND ME WHEN THEY BLOW OFF. THE DESIGN APPEARS VERY POOR, AS THEY ARE SNAPPED INTO PLACE.
Additional Notes:
ROOF RAIL COVERS HAVE REPEATEDLY BLOWN OFF THE VEHICLE WHILE DRIVING. THEY HAVE BEEN REPLACED BY FORD UNDER THE 3 YEAR/36K WARRANTY 3 TIMES ON MY VEHICLE, AND HAVE BLOWN OFF ON BOTH SIDES. THEY ARE ABOUT 5 FEET LONG PIECES OF PLASTIC, AND CERTAINLY PRESENT A HAZARD TO CARS ON THE HIGHWAY BEHIND ME WHEN THEY BLOW OFF. THE DESIGN APPEARS VERY POOR, AS THEY ARE SNAPPED INTO PLACE.
Mfg Campaign: 11183823
Recall Date: Mar 3, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Corrective Action:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Additional Notes:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Mfg Campaign: 11182217
Recall Date: Feb 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Corrective Action:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Additional Notes:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Mfg Campaign: 11182217
Recall Date: Feb 24, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Corrective Action:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Additional Notes:
WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.
Mfg Campaign: 11182217
Recall Date: Feb 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 FORD EXPLORER SPORT. CONSUMER WRITES IN REGARDS TO CARBON MONOXIDE LEAK ISSUE. *LD *TR
Corrective Action:
2017 FORD EXPLORER SPORT. CONSUMER WRITES IN REGARDS TO CARBON MONOXIDE LEAK ISSUE. *LD *TR
Additional Notes:
2017 FORD EXPLORER SPORT. CONSUMER WRITES IN REGARDS TO CARBON MONOXIDE LEAK ISSUE. *LD *TR
Mfg Campaign: 11175252
Recall Date: Feb 22, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.
Corrective Action:
EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.
Additional Notes:
EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.
Mfg Campaign: 11181277
Recall Date: Feb 20, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES IN SEPT 2017. I ONLY HAVE 14400 MILES ON THESE TIRES. THEY HAVE ALWAYS BEEN INFLATED CORRECTLY, AND MAINTAINED. TODAY, MY HUSBAND NOTICED THE TIRES ARE SHREDDING. BASICALLY THE RUBBER IS PEELING OFF THE TIRE IN CHUNKS. FORD SAYS THEY DON'T WARRANTY TIRES, AND HANKOOK HAS THEIR HEAD IN THE SAND. SOMEONE IS GOING TO GET HURT! WHAT A SAD DAY!
Corrective Action:
I PURCHASED A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES IN SEPT 2017. I ONLY HAVE 14400 MILES ON THESE TIRES. THEY HAVE ALWAYS BEEN INFLATED CORRECTLY, AND MAINTAINED. TODAY, MY HUSBAND NOTICED THE TIRES ARE SHREDDING. BASICALLY THE RUBBER IS PEELING OFF THE TIRE IN CHUNKS. FORD SAYS THEY DON'T WARRANTY TIRES, AND HANKOOK HAS THEIR HEAD IN THE SAND. SOMEONE IS GOING TO GET HURT! WHAT A SAD DAY!
Additional Notes:
I PURCHASED A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES IN SEPT 2017. I ONLY HAVE 14400 MILES ON THESE TIRES. THEY HAVE ALWAYS BEEN INFLATED CORRECTLY, AND MAINTAINED. TODAY, MY HUSBAND NOTICED THE TIRES ARE SHREDDING. BASICALLY THE RUBBER IS PEELING OFF THE TIRE IN CHUNKS. FORD SAYS THEY DON'T WARRANTY TIRES, AND HANKOOK HAS THEIR HEAD IN THE SAND. SOMEONE IS GOING TO GET HURT! WHAT A SAD DAY!
Mfg Campaign: 11181127
Recall Date: Feb 19, 2019
Ford Motor Company
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 10 MPH, THE REAR WINDOW EXPLODED INWARD WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL OR WARRANTY ON THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT HAD THE VEHICLE REPAIRED BY AN INDEPENDENT WINDOW INSTALLER (SAFE LIGHT) AT HIS EXPENSE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 10 MPH, THE REAR WINDOW EXPLODED INWARD WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL OR WARRANTY ON THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT HAD THE VEHICLE REPAIRED BY AN INDEPENDENT WINDOW INSTALLER (SAFE LIGHT) AT HIS EXPENSE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 10 MPH, THE REAR WINDOW EXPLODED INWARD WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL OR WARRANTY ON THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT HAD THE VEHICLE REPAIRED BY AN INDEPENDENT WINDOW INSTALLER (SAFE LIGHT) AT HIS EXPENSE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11181187
Recall Date: Feb 19, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
THE TIRES ON MY FORD EXPLORER WE'RE COMPLETELY BALD WITH LESS THAN 14,000 MILES ON THEN. I DRIVE SLOW AND AM SAFE MINDED DRIVER. WHEN THE TIRES APPEARED TO BE CUT I TOOK THE EXPLORER BACK TO THE DEALER AND TWO OTHER TIRE DEALERS. ALL SAID THE TIRES WERE DEFECTIVE AND WOULD BECOME DANGEROUS TO DRIVE IN SHORT PERIOD OF TIME. I SEE OTHER COMPLAINTS ABOUT THE SAME TIRES ON THIS SAME VEHICLE ON HERE. FORD DID NOT WANT TO WARRANTY THE TIRES.
Corrective Action:
THE TIRES ON MY FORD EXPLORER WE'RE COMPLETELY BALD WITH LESS THAN 14,000 MILES ON THEN. I DRIVE SLOW AND AM SAFE MINDED DRIVER. WHEN THE TIRES APPEARED TO BE CUT I TOOK THE EXPLORER BACK TO THE DEALER AND TWO OTHER TIRE DEALERS. ALL SAID THE TIRES WERE DEFECTIVE AND WOULD BECOME DANGEROUS TO DRIVE IN SHORT PERIOD OF TIME. I SEE OTHER COMPLAINTS ABOUT THE SAME TIRES ON THIS SAME VEHICLE ON HERE. FORD DID NOT WANT TO WARRANTY THE TIRES.
Additional Notes:
THE TIRES ON MY FORD EXPLORER WE'RE COMPLETELY BALD WITH LESS THAN 14,000 MILES ON THEN. I DRIVE SLOW AND AM SAFE MINDED DRIVER. WHEN THE TIRES APPEARED TO BE CUT I TOOK THE EXPLORER BACK TO THE DEALER AND TWO OTHER TIRE DEALERS. ALL SAID THE TIRES WERE DEFECTIVE AND WOULD BECOME DANGEROUS TO DRIVE IN SHORT PERIOD OF TIME. I SEE OTHER COMPLAINTS ABOUT THE SAME TIRES ON THIS SAME VEHICLE ON HERE. FORD DID NOT WANT TO WARRANTY THE TIRES.
Mfg Campaign: 11179996
Recall Date: Feb 14, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
FORD EXPLORERS, SUCH AS MINE, ARE EQUIPPED FROM THE FACTORY WITH DEFECTIVE AND POTENTIALLY DANGEROUS HANKOOK VENTUS S1 NOBLE 2 TIRES, ACKNOWLEDGED BY THE TIRE MANUFACTURER HANKOOK. THIS TYPE OF TIRE PROVIDED BY FORD AND HANKOOK HAVE KNOWN ISSUES WITH THEIR CONSTRUCTION AND DURABILITY WHICH NOT ONLY IS A SIGNIFICANT CONCERN FOR THE HEALTH, SAFETY, AND WELFARE OF OWNERS SUCH AS MYSELF. MOREOVER, SIGNIFICANT FISCAL CONCERNS BASED UPON REPLACEMENT OF SUCH TIRES DUE TIRES DEVELOPING CRACKS, CRACKS, AND CHIPS IN TIRE SIDEWALL WHICH RESULTS IN RAPID LOSS OF TIRE PRESSURE THAT COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND INCREASE LIKELY OF AN ACCIDENT AND/OR SIGNIFICANT INJURY OR DEATH. I HAVE PERSONALLY SENT MY VEHICLE TO THE DEALER FOR TIRE REPLACEMENT DUE TO ISSUES WITH AFFECTED TIRE DAMAGE. HANKOOK MUST BE HELD ACCOUNTABLE FOR MANUFACTURING AND SELLING PRODUCTS WITH KNOWN DEFECTS. MY VEHICLE, WHICH I PURCHASED NEW FROM THE DEALER, CURRENTLY HAS 26,000 MILES ON IT AND I HAVE TO REPLACE HANKOOK'S DEFECTIVE TIRES DUE AS A RESULT OF THE TIRES HAVING CHIPS, CRACKS, AND UNUSUAL ACCELERATED TREAD WEAR WHICH WAS NOT THE RESULT OF IMPROPER ALIGNMENT.
Corrective Action:
FORD EXPLORERS, SUCH AS MINE, ARE EQUIPPED FROM THE FACTORY WITH DEFECTIVE AND POTENTIALLY DANGEROUS HANKOOK VENTUS S1 NOBLE 2 TIRES, ACKNOWLEDGED BY THE TIRE MANUFACTURER HANKOOK. THIS TYPE OF TIRE PROVIDED BY FORD AND HANKOOK HAVE KNOWN ISSUES WITH THEIR CONSTRUCTION AND DURABILITY WHICH NOT ONLY IS A SIGNIFICANT CONCERN FOR THE HEALTH, SAFETY, AND WELFARE OF OWNERS SUCH AS MYSELF. MOREOVER, SIGNIFICANT FISCAL CONCERNS BASED UPON REPLACEMENT OF SUCH TIRES DUE TIRES DEVELOPING CRACKS, CRACKS, AND CHIPS IN TIRE SIDEWALL WHICH RESULTS IN RAPID LOSS OF TIRE PRESSURE THAT COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND INCREASE LIKELY OF AN ACCIDENT AND/OR SIGNIFICANT INJURY OR DEATH. I HAVE PERSONALLY SENT MY VEHICLE TO THE DEALER FOR TIRE REPLACEMENT DUE TO ISSUES WITH AFFECTED TIRE DAMAGE. HANKOOK MUST BE HELD ACCOUNTABLE FOR MANUFACTURING AND SELLING PRODUCTS WITH KNOWN DEFECTS. MY VEHICLE, WHICH I PURCHASED NEW FROM THE DEALER, CURRENTLY HAS 26,000 MILES ON IT AND I HAVE TO REPLACE HANKOOK'S DEFECTIVE TIRES DUE AS A RESULT OF THE TIRES HAVING CHIPS, CRACKS, AND UNUSUAL ACCELERATED TREAD WEAR WHICH WAS NOT THE RESULT OF IMPROPER ALIGNMENT.
Additional Notes:
FORD EXPLORERS, SUCH AS MINE, ARE EQUIPPED FROM THE FACTORY WITH DEFECTIVE AND POTENTIALLY DANGEROUS HANKOOK VENTUS S1 NOBLE 2 TIRES, ACKNOWLEDGED BY THE TIRE MANUFACTURER HANKOOK. THIS TYPE OF TIRE PROVIDED BY FORD AND HANKOOK HAVE KNOWN ISSUES WITH THEIR CONSTRUCTION AND DURABILITY WHICH NOT ONLY IS A SIGNIFICANT CONCERN FOR THE HEALTH, SAFETY, AND WELFARE OF OWNERS SUCH AS MYSELF. MOREOVER, SIGNIFICANT FISCAL CONCERNS BASED UPON REPLACEMENT OF SUCH TIRES DUE TIRES DEVELOPING CRACKS, CRACKS, AND CHIPS IN TIRE SIDEWALL WHICH RESULTS IN RAPID LOSS OF TIRE PRESSURE THAT COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND INCREASE LIKELY OF AN ACCIDENT AND/OR SIGNIFICANT INJURY OR DEATH. I HAVE PERSONALLY SENT MY VEHICLE TO THE DEALER FOR TIRE REPLACEMENT DUE TO ISSUES WITH AFFECTED TIRE DAMAGE. HANKOOK MUST BE HELD ACCOUNTABLE FOR MANUFACTURING AND SELLING PRODUCTS WITH KNOWN DEFECTS. MY VEHICLE, WHICH I PURCHASED NEW FROM THE DEALER, CURRENTLY HAS 26,000 MILES ON IT AND I HAVE TO REPLACE HANKOOK'S DEFECTIVE TIRES DUE AS A RESULT OF THE TIRES HAVING CHIPS, CRACKS, AND UNUSUAL ACCELERATED TREAD WEAR WHICH WAS NOT THE RESULT OF IMPROPER ALIGNMENT.
Mfg Campaign: 11180042
Recall Date: Feb 14, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS AN EXHAUST SMELL IN THE CABIN OF THE VEHICLE. IT HAS BEEN MAKING ME SICK, NAUSEA, HEADACHES, AND BURNING EYES. THE EXHAUST IS COMING IN THROUGH THE HEATING AND AIR SYSTEM AND IS MORE NOTICEABLE WHEN ACCELERATING AND WHEN THE AIR CONDITIONER IS ON. THE SMELL IS NOT AS NOTICEABLE WHEN THE HEAT IS ON. THE SMELL IS THE SAME WITH THE AIR CONDITIONER REGARDLESS OF WHETHER THE RECIRCULATE FEATURE IS ENABLED. TURNING OFF THE HEAT / AIR CONDITIONER SEEMS TO ELIMINATE THE PROBLEM. IT IS DEFINITELY COMING INTO THE CABIN FROM THE HEAT AND A/C. I JUST LEARNED THIS IS A COMMON ISSUE WITH THESE VEHICLES AND DISCOVERED ALL THE TALK ON THE INTERNET AND THAT FORD WAS OFFERING A "CUSTOMER SATISFACTION" INSPECTION THAT ENDED ON 12/31/18 WHICH IS NOT ACCEPTABLE SINCE MY VEHICLE HAS ONLY RECENTLY DEVELOPED THIS PROBLEM AND WE HAVE RECEIVED NO NOTIFICATION FROM FORD OF THIS POTENTIAL PROBLEM AND THE INSPECTION / REPAIR.
Corrective Action:
THERE IS AN EXHAUST SMELL IN THE CABIN OF THE VEHICLE. IT HAS BEEN MAKING ME SICK, NAUSEA, HEADACHES, AND BURNING EYES. THE EXHAUST IS COMING IN THROUGH THE HEATING AND AIR SYSTEM AND IS MORE NOTICEABLE WHEN ACCELERATING AND WHEN THE AIR CONDITIONER IS ON. THE SMELL IS NOT AS NOTICEABLE WHEN THE HEAT IS ON. THE SMELL IS THE SAME WITH THE AIR CONDITIONER REGARDLESS OF WHETHER THE RECIRCULATE FEATURE IS ENABLED. TURNING OFF THE HEAT / AIR CONDITIONER SEEMS TO ELIMINATE THE PROBLEM. IT IS DEFINITELY COMING INTO THE CABIN FROM THE HEAT AND A/C. I JUST LEARNED THIS IS A COMMON ISSUE WITH THESE VEHICLES AND DISCOVERED ALL THE TALK ON THE INTERNET AND THAT FORD WAS OFFERING A "CUSTOMER SATISFACTION" INSPECTION THAT ENDED ON 12/31/18 WHICH IS NOT ACCEPTABLE SINCE MY VEHICLE HAS ONLY RECENTLY DEVELOPED THIS PROBLEM AND WE HAVE RECEIVED NO NOTIFICATION FROM FORD OF THIS POTENTIAL PROBLEM AND THE INSPECTION / REPAIR.
Additional Notes:
THERE IS AN EXHAUST SMELL IN THE CABIN OF THE VEHICLE. IT HAS BEEN MAKING ME SICK, NAUSEA, HEADACHES, AND BURNING EYES. THE EXHAUST IS COMING IN THROUGH THE HEATING AND AIR SYSTEM AND IS MORE NOTICEABLE WHEN ACCELERATING AND WHEN THE AIR CONDITIONER IS ON. THE SMELL IS NOT AS NOTICEABLE WHEN THE HEAT IS ON. THE SMELL IS THE SAME WITH THE AIR CONDITIONER REGARDLESS OF WHETHER THE RECIRCULATE FEATURE IS ENABLED. TURNING OFF THE HEAT / AIR CONDITIONER SEEMS TO ELIMINATE THE PROBLEM. IT IS DEFINITELY COMING INTO THE CABIN FROM THE HEAT AND A/C. I JUST LEARNED THIS IS A COMMON ISSUE WITH THESE VEHICLES AND DISCOVERED ALL THE TALK ON THE INTERNET AND THAT FORD WAS OFFERING A "CUSTOMER SATISFACTION" INSPECTION THAT ENDED ON 12/31/18 WHICH IS NOT ACCEPTABLE SINCE MY VEHICLE HAS ONLY RECENTLY DEVELOPED THIS PROBLEM AND WE HAVE RECEIVED NO NOTIFICATION FROM FORD OF THIS POTENTIAL PROBLEM AND THE INSPECTION / REPAIR.
Mfg Campaign: 11176143
Recall Date: Feb 11, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE LINES TO THE REAR CABIN HEATING AND COOLING STARTED LEAKING R134, SO THE WHOLE CAR IS LOSING AIR CONDITIONING SINCE IT ALL TIES TOGETHER. THE CAR IS LESS THAN TWO YEARS OLD, AND IS HAVING PROBLEMS LIKE THIS, WHICH SHOULD BE QUITE EMBARRASSING TO AN EXPERIENCED AUTO MAKER LIKE FORD. THIS IS SUPPOSEDLY BECAUSE THE CAR WAS IN COLORADO WHERE ROADS ARE SALTED IN THE WINTER, BUT THE LINES SHOULD BE ALUMINUM, SO THEY SHOULDN'T CORRODE FROM SALT.
Corrective Action:
THE LINES TO THE REAR CABIN HEATING AND COOLING STARTED LEAKING R134, SO THE WHOLE CAR IS LOSING AIR CONDITIONING SINCE IT ALL TIES TOGETHER. THE CAR IS LESS THAN TWO YEARS OLD, AND IS HAVING PROBLEMS LIKE THIS, WHICH SHOULD BE QUITE EMBARRASSING TO AN EXPERIENCED AUTO MAKER LIKE FORD. THIS IS SUPPOSEDLY BECAUSE THE CAR WAS IN COLORADO WHERE ROADS ARE SALTED IN THE WINTER, BUT THE LINES SHOULD BE ALUMINUM, SO THEY SHOULDN'T CORRODE FROM SALT.
Additional Notes:
THE LINES TO THE REAR CABIN HEATING AND COOLING STARTED LEAKING R134, SO THE WHOLE CAR IS LOSING AIR CONDITIONING SINCE IT ALL TIES TOGETHER. THE CAR IS LESS THAN TWO YEARS OLD, AND IS HAVING PROBLEMS LIKE THIS, WHICH SHOULD BE QUITE EMBARRASSING TO AN EXPERIENCED AUTO MAKER LIKE FORD. THIS IS SUPPOSEDLY BECAUSE THE CAR WAS IN COLORADO WHERE ROADS ARE SALTED IN THE WINTER, BUT THE LINES SHOULD BE ALUMINUM, SO THEY SHOULDN'T CORRODE FROM SALT.
Mfg Campaign: 11175810
Recall Date: Feb 9, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GOT THIS VEHICLE BRAND NEW. HAVE SMELLED STRONG EXHAUST SMELL INSIDE THE VEHICLE WHEN DRIVING SINCE I BOUGHT IT AND PROBLEM HAS CONTINUED TO WORSEN.
Corrective Action:
GOT THIS VEHICLE BRAND NEW. HAVE SMELLED STRONG EXHAUST SMELL INSIDE THE VEHICLE WHEN DRIVING SINCE I BOUGHT IT AND PROBLEM HAS CONTINUED TO WORSEN.
Additional Notes:
GOT THIS VEHICLE BRAND NEW. HAVE SMELLED STRONG EXHAUST SMELL INSIDE THE VEHICLE WHEN DRIVING SINCE I BOUGHT IT AND PROBLEM HAS CONTINUED TO WORSEN.
Mfg Campaign: 11175736
Recall Date: Feb 8, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER THE 2017 FORD EXPLORER SPORT WAS STARTED, THE INSTRUMENT PANEL WAS BLANK, THE CLIMATE WOULD NOT WORK, THE WIPERS, BLINKERS, WINDOWS, ETC. WOULD NOT OPERATE. I TRIED RESTARTING THE VEHICLE MULTIPLE TIMES TO SEE IF THE PROBLEM WOULD CORRECT ITSELF AND IT DID NOT. I CONTACTED THE FORD DEALERSHIP AND THEY ASKED ME TO DROP IT OFF. IT WAS POURING DOWN RAIN AND I COULD BARELY SEE TO DRIVE SINCE THE WIPERS WOULD NOT WORK. I COULD NOT BLINKER TO TURN. THANKFULLY, I ONLY HAD TO DRIVE ABOUT A MILE TO THE FORD DEALERSHIP. THE CAR HAS ONLY 21,000 MILES ON IT. UNFORTUNATELY THIS IS NOT THE FIRST ISSUE WITH THIS BRAND NEW EXPLORER. THE BATTERY WAS REPLACED AT 18,000 MILES BECAUSE IT HAD CORRODED. THE TIRES ARE ALL TEARING. I REALLY LIKE THE VEHICLE, JUST ASHAME THESE VEHICLES ARE NOT BUILT WITH QUALITY MATERIALS. I PAID 46,000 FOR WHAT I CONSIDER A LUXURY VEHICLE. FORTUNATELY THIS IS ALL UNDER WARRANTY.
Corrective Action:
AFTER THE 2017 FORD EXPLORER SPORT WAS STARTED, THE INSTRUMENT PANEL WAS BLANK, THE CLIMATE WOULD NOT WORK, THE WIPERS, BLINKERS, WINDOWS, ETC. WOULD NOT OPERATE. I TRIED RESTARTING THE VEHICLE MULTIPLE TIMES TO SEE IF THE PROBLEM WOULD CORRECT ITSELF AND IT DID NOT. I CONTACTED THE FORD DEALERSHIP AND THEY ASKED ME TO DROP IT OFF. IT WAS POURING DOWN RAIN AND I COULD BARELY SEE TO DRIVE SINCE THE WIPERS WOULD NOT WORK. I COULD NOT BLINKER TO TURN. THANKFULLY, I ONLY HAD TO DRIVE ABOUT A MILE TO THE FORD DEALERSHIP. THE CAR HAS ONLY 21,000 MILES ON IT. UNFORTUNATELY THIS IS NOT THE FIRST ISSUE WITH THIS BRAND NEW EXPLORER. THE BATTERY WAS REPLACED AT 18,000 MILES BECAUSE IT HAD CORRODED. THE TIRES ARE ALL TEARING. I REALLY LIKE THE VEHICLE, JUST ASHAME THESE VEHICLES ARE NOT BUILT WITH QUALITY MATERIALS. I PAID 46,000 FOR WHAT I CONSIDER A LUXURY VEHICLE. FORTUNATELY THIS IS ALL UNDER WARRANTY.
Additional Notes:
AFTER THE 2017 FORD EXPLORER SPORT WAS STARTED, THE INSTRUMENT PANEL WAS BLANK, THE CLIMATE WOULD NOT WORK, THE WIPERS, BLINKERS, WINDOWS, ETC. WOULD NOT OPERATE. I TRIED RESTARTING THE VEHICLE MULTIPLE TIMES TO SEE IF THE PROBLEM WOULD CORRECT ITSELF AND IT DID NOT. I CONTACTED THE FORD DEALERSHIP AND THEY ASKED ME TO DROP IT OFF. IT WAS POURING DOWN RAIN AND I COULD BARELY SEE TO DRIVE SINCE THE WIPERS WOULD NOT WORK. I COULD NOT BLINKER TO TURN. THANKFULLY, I ONLY HAD TO DRIVE ABOUT A MILE TO THE FORD DEALERSHIP. THE CAR HAS ONLY 21,000 MILES ON IT. UNFORTUNATELY THIS IS NOT THE FIRST ISSUE WITH THIS BRAND NEW EXPLORER. THE BATTERY WAS REPLACED AT 18,000 MILES BECAUSE IT HAD CORRODED. THE TIRES ARE ALL TEARING. I REALLY LIKE THE VEHICLE, JUST ASHAME THESE VEHICLES ARE NOT BUILT WITH QUALITY MATERIALS. I PAID 46,000 FOR WHAT I CONSIDER A LUXURY VEHICLE. FORTUNATELY THIS IS ALL UNDER WARRANTY.
Mfg Campaign: 11174766
Recall Date: Feb 6, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT AND PASSENGER EXPERIENCED DIZZINESS, HEADACHES, AND FELT AS IF THEY WOULD LOSE CONSCIOUSNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THERE WAS A CARBON MONOXIDE LEAK. THE VENTILATION SYSTEM AND MUFFLER WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT AND PASSENGER EXPERIENCED DIZZINESS, HEADACHES, AND FELT AS IF THEY WOULD LOSE CONSCIOUSNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THERE WAS A CARBON MONOXIDE LEAK. THE VENTILATION SYSTEM AND MUFFLER WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT AND PASSENGER EXPERIENCED DIZZINESS, HEADACHES, AND FELT AS IF THEY WOULD LOSE CONSCIOUSNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THERE WAS A CARBON MONOXIDE LEAK. THE VENTILATION SYSTEM AND MUFFLER WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11174448
Recall Date: Feb 5, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON MONOXIDE PRESENCE IN VEHICLE. REPEATEDLY TOOK IT TO THE SHOP STILL NO FIX, HAVE A NEW TRANSMISSION PUT IN PROBLEM PERSISTS CHANGE THE TIMING COVER PROBLEM STILL PERSISTS. EXPERIENCE THIS ISSUE AT FIRST STARTUP, WHILE DRIVING LOCAL STREET AND FREEWAYS, PROBLEM IS GETTING WORSE MY KIDS ARE GETTING SICK AND CONSTANT HEADACHE
Corrective Action:
CARBON MONOXIDE PRESENCE IN VEHICLE. REPEATEDLY TOOK IT TO THE SHOP STILL NO FIX, HAVE A NEW TRANSMISSION PUT IN PROBLEM PERSISTS CHANGE THE TIMING COVER PROBLEM STILL PERSISTS. EXPERIENCE THIS ISSUE AT FIRST STARTUP, WHILE DRIVING LOCAL STREET AND FREEWAYS, PROBLEM IS GETTING WORSE MY KIDS ARE GETTING SICK AND CONSTANT HEADACHE
Additional Notes:
CARBON MONOXIDE PRESENCE IN VEHICLE. REPEATEDLY TOOK IT TO THE SHOP STILL NO FIX, HAVE A NEW TRANSMISSION PUT IN PROBLEM PERSISTS CHANGE THE TIMING COVER PROBLEM STILL PERSISTS. EXPERIENCE THIS ISSUE AT FIRST STARTUP, WHILE DRIVING LOCAL STREET AND FREEWAYS, PROBLEM IS GETTING WORSE MY KIDS ARE GETTING SICK AND CONSTANT HEADACHE
Mfg Campaign: 11173857
Recall Date: Feb 4, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY 2017 EXPLORER LIMITED (11042 MILES DRIVEN SINCE NEW AS OF TODAY ) AND PURCHASED NEW DECEMBER 2017 FACTORY EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, ARE VIBRATING AT ALL SPEEDS AND WON`T HOLD AIR PRESSURE LONGER THAN TWO WEEKS. DURING INSPECTION, MINUTE HAIRLINE CRACKS WERE DETECTED ON ALL 4 TIRES. THIS VEHICLE HAS ONLY BEEN DRIVEN SHORT DISTANCES NOT EXCEEDING 50 MILES RADIUS. THE TIRES WERE ROTATED AT 5000 MILES. THE VEHICLE WAS TAKEN TO A REPUTABLE SHOP FOR INSPECTION AND THEY RECOMMEND REPLACING ALL FOUR TIRES ASAP. THIS TIRES SHOULD ALSO BE INCLUDED IN THE RECALL ASAP.
Corrective Action:
MY 2017 EXPLORER LIMITED (11042 MILES DRIVEN SINCE NEW AS OF TODAY ) AND PURCHASED NEW DECEMBER 2017 FACTORY EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, ARE VIBRATING AT ALL SPEEDS AND WON`T HOLD AIR PRESSURE LONGER THAN TWO WEEKS. DURING INSPECTION, MINUTE HAIRLINE CRACKS WERE DETECTED ON ALL 4 TIRES. THIS VEHICLE HAS ONLY BEEN DRIVEN SHORT DISTANCES NOT EXCEEDING 50 MILES RADIUS. THE TIRES WERE ROTATED AT 5000 MILES. THE VEHICLE WAS TAKEN TO A REPUTABLE SHOP FOR INSPECTION AND THEY RECOMMEND REPLACING ALL FOUR TIRES ASAP. THIS TIRES SHOULD ALSO BE INCLUDED IN THE RECALL ASAP.
Additional Notes:
MY 2017 EXPLORER LIMITED (11042 MILES DRIVEN SINCE NEW AS OF TODAY ) AND PURCHASED NEW DECEMBER 2017 FACTORY EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, ARE VIBRATING AT ALL SPEEDS AND WON`T HOLD AIR PRESSURE LONGER THAN TWO WEEKS. DURING INSPECTION, MINUTE HAIRLINE CRACKS WERE DETECTED ON ALL 4 TIRES. THIS VEHICLE HAS ONLY BEEN DRIVEN SHORT DISTANCES NOT EXCEEDING 50 MILES RADIUS. THE TIRES WERE ROTATED AT 5000 MILES. THE VEHICLE WAS TAKEN TO A REPUTABLE SHOP FOR INSPECTION AND THEY RECOMMEND REPLACING ALL FOUR TIRES ASAP. THIS TIRES SHOULD ALSO BE INCLUDED IN THE RECALL ASAP.
Mfg Campaign: 11173557
Recall Date: Feb 1, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL LEAKING BETWEEN OIL FILTER AND FILTER ADAPTER ASSY. THE VEHICLE WAS TAKEN TO OC WELCH FORD ON DEC. 28TH 2018 FOR REPAIR FOR FIRST TIME. THE FILTER THEN BEGAN TO SLOW LEAK OIL AND THE VEHICLE AGAIN WAS TAKEN TO OC WELCH FORD ON JAN.18TH 2019. THE PROBLEM APPEARS TO BE THE ADAPTER ASSY HAS EITHER A HAIRLINE CRACK OR WAS MACHINED OUT OF SPECS. OC WELCH FORD ORDERED THE ADAPTER ASSY. CURRENTLY PENDING NOTIFICATION FROM THE DEALER WHEN REPAIR IS COMPLETE.
Corrective Action:
ENGINE OIL LEAKING BETWEEN OIL FILTER AND FILTER ADAPTER ASSY. THE VEHICLE WAS TAKEN TO OC WELCH FORD ON DEC. 28TH 2018 FOR REPAIR FOR FIRST TIME. THE FILTER THEN BEGAN TO SLOW LEAK OIL AND THE VEHICLE AGAIN WAS TAKEN TO OC WELCH FORD ON JAN.18TH 2019. THE PROBLEM APPEARS TO BE THE ADAPTER ASSY HAS EITHER A HAIRLINE CRACK OR WAS MACHINED OUT OF SPECS. OC WELCH FORD ORDERED THE ADAPTER ASSY. CURRENTLY PENDING NOTIFICATION FROM THE DEALER WHEN REPAIR IS COMPLETE.
Additional Notes:
ENGINE OIL LEAKING BETWEEN OIL FILTER AND FILTER ADAPTER ASSY. THE VEHICLE WAS TAKEN TO OC WELCH FORD ON DEC. 28TH 2018 FOR REPAIR FOR FIRST TIME. THE FILTER THEN BEGAN TO SLOW LEAK OIL AND THE VEHICLE AGAIN WAS TAKEN TO OC WELCH FORD ON JAN.18TH 2019. THE PROBLEM APPEARS TO BE THE ADAPTER ASSY HAS EITHER A HAIRLINE CRACK OR WAS MACHINED OUT OF SPECS. OC WELCH FORD ORDERED THE ADAPTER ASSY. CURRENTLY PENDING NOTIFICATION FROM THE DEALER WHEN REPAIR IS COMPLETE.
Mfg Campaign: 11172540
Recall Date: Jan 28, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
OIL LEAK AROUND TURBO AT EXHAUST. COULD BE RELATED TO THE NHTSA VEHICLE SAFETY RECALL # 16V925000 AS THE VEHICLE HAS THE SAME 3.5L GTDI ENGINE AND SEEMS TO HAVE BEEN MANUFACTURED DURING THE TIME FRAME OF THE 2017 FORD EXPLORER POLICE INTERCEPTOR VEHICLES EFFECTED.
Corrective Action:
OIL LEAK AROUND TURBO AT EXHAUST. COULD BE RELATED TO THE NHTSA VEHICLE SAFETY RECALL # 16V925000 AS THE VEHICLE HAS THE SAME 3.5L GTDI ENGINE AND SEEMS TO HAVE BEEN MANUFACTURED DURING THE TIME FRAME OF THE 2017 FORD EXPLORER POLICE INTERCEPTOR VEHICLES EFFECTED.
Additional Notes:
OIL LEAK AROUND TURBO AT EXHAUST. COULD BE RELATED TO THE NHTSA VEHICLE SAFETY RECALL # 16V925000 AS THE VEHICLE HAS THE SAME 3.5L GTDI ENGINE AND SEEMS TO HAVE BEEN MANUFACTURED DURING THE TIME FRAME OF THE 2017 FORD EXPLORER POLICE INTERCEPTOR VEHICLES EFFECTED.
Mfg Campaign: 11172605
Recall Date: Jan 28, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury