Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s side door trim near the keypad had detached. The vehicle had been taken to the dealer and the trim was replaced. The contact stated that approximately 3 years later while driving at approximately 75 MPH, the same trim piece detached from the vehicle. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s side door trim near the keypad had detached. The vehicle had been taken to the dealer and the trim was replaced. The contact stated that approximately 3 years later while driving at approximately 75 MPH, the same trim piece detached from the vehicle. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s side door trim near the keypad had detached. The vehicle had been taken to the dealer and the trim was replaced. The contact stated that approximately 3 years later while driving at approximately 75 MPH, the same trim piece detached from the vehicle. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11622884
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the roadway. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed that the driver's side rear suspension was on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact had received notification NHTSA Campaign Number: 21V537000 (Suspension); however, the contact was advised that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the roadway. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed that the driver's side rear suspension was on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact had received notification NHTSA Campaign Number: 21V537000 (Suspension); however, the contact was advised that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the roadway. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed that the driver's side rear suspension was on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact had received notification NHTSA Campaign Number: 21V537000 (Suspension); however, the contact was advised that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.
Mfg Campaign: 11622988
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11622764
Recall Date: Oct 30, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Mfg Campaign: 11622602
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Mfg Campaign: 11622602
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Mfg Campaign: 11622602
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from the engine. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 100,685.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from the engine. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 100,685.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from the engine. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 100,685.
Mfg Campaign: 11622236
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while stopped at a traffic signal, the contact depressed the accelerator pedal, and the vehicle hesitated before responding as needed. The contact stated that the vehicle was vibrating and was jerking into gear. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission was leaking from the case and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while stopped at a traffic signal, the contact depressed the accelerator pedal, and the vehicle hesitated before responding as needed. The contact stated that the vehicle was vibrating and was jerking into gear. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission was leaking from the case and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while stopped at a traffic signal, the contact depressed the accelerator pedal, and the vehicle hesitated before responding as needed. The contact stated that the vehicle was vibrating and was jerking into gear. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission was leaking from the case and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 48,000.
Mfg Campaign: 11621597
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11621234
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the transmission jerked, and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed back to the dealer, and diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the transmission jerked, and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed back to the dealer, and diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the transmission jerked, and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed back to the dealer, and diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
Mfg Campaign: 11621367
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11620594
Recall Date: Oct 18, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving in the Columbia Gorge on highway and the Drivers Keyless entry trim Blew off, and broke in half, the top half hit the car behind me dented his hood and put a nick in his window. I'm very thankful the piece that broke did not cause an accident or kill anyone. The lower half (with the keypad) was flapping in the wind being held on by electrical wires. The keypad blew a fuse, sending me signals that the lift gate was open and I had 4 dogs in the back. Luckily the lift gate did not open, tossing my dogs or belongings on the highway, causing more road hazards.
Corrective Action:
I was driving in the Columbia Gorge on highway and the Drivers Keyless entry trim Blew off, and broke in half, the top half hit the car behind me dented his hood and put a nick in his window. I'm very thankful the piece that broke did not cause an accident or kill anyone. The lower half (with the keypad) was flapping in the wind being held on by electrical wires. The keypad blew a fuse, sending me signals that the lift gate was open and I had 4 dogs in the back. Luckily the lift gate did not open, tossing my dogs or belongings on the highway, causing more road hazards.
Additional Notes:
I was driving in the Columbia Gorge on highway and the Drivers Keyless entry trim Blew off, and broke in half, the top half hit the car behind me dented his hood and put a nick in his window. I'm very thankful the piece that broke did not cause an accident or kill anyone. The lower half (with the keypad) was flapping in the wind being held on by electrical wires. The keypad blew a fuse, sending me signals that the lift gate was open and I had 4 dogs in the back. Luckily the lift gate did not open, tossing my dogs or belongings on the highway, causing more road hazards.
Mfg Campaign: 11620111
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side and driver's side door's exterior B-pillar trims had detached. The vehicle was taken to an unknown dealer, where it was determined that the passenger's side and driver's side door's exterior B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side and driver's side door's exterior B-pillar trims had detached. The vehicle was taken to an unknown dealer, where it was determined that the passenger's side and driver's side door's exterior B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side and driver's side door's exterior B-pillar trims had detached. The vehicle was taken to an unknown dealer, where it was determined that the passenger's side and driver's side door's exterior B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11619791
Recall Date: Oct 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Powertrain fail while driving on the highway
Corrective Action:
Powertrain fail while driving on the highway
Additional Notes:
Powertrain fail while driving on the highway
Mfg Campaign: 11619760
Recall Date: Oct 14, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Safety Recall Notice 24S02 / NHTSA Recall 24V031 for my 2017 Explorer was done in January 2024 and I received the letter in February 2024. The parts still aren't available after 9 months which is unacceptable. I am now having to use long strips of duct tape on my windshield to hold these loose parts in place which affects my vision to drive and my windshield wipers to work correctly. I wasn't in any accident but concerned about what may happen. This has been going on since July 2024 when I went to the beach and we were going down interstate the piece came loose. We have been using duct tape since that has to be replaced weekly Nothing should take this long and replacements parts need to be made available to repair as soon as possible.
Corrective Action:
Safety Recall Notice 24S02 / NHTSA Recall 24V031 for my 2017 Explorer was done in January 2024 and I received the letter in February 2024. The parts still aren't available after 9 months which is unacceptable. I am now having to use long strips of duct tape on my windshield to hold these loose parts in place which affects my vision to drive and my windshield wipers to work correctly. I wasn't in any accident but concerned about what may happen. This has been going on since July 2024 when I went to the beach and we were going down interstate the piece came loose. We have been using duct tape since that has to be replaced weekly Nothing should take this long and replacements parts need to be made available to repair as soon as possible.
Additional Notes:
Safety Recall Notice 24S02 / NHTSA Recall 24V031 for my 2017 Explorer was done in January 2024 and I received the letter in February 2024. The parts still aren't available after 9 months which is unacceptable. I am now having to use long strips of duct tape on my windshield to hold these loose parts in place which affects my vision to drive and my windshield wipers to work correctly. I wasn't in any accident but concerned about what may happen. This has been going on since July 2024 when I went to the beach and we were going down interstate the piece came loose. We have been using duct tape since that has to be replaced weekly Nothing should take this long and replacements parts need to be made available to repair as soon as possible.
Mfg Campaign: 11618864
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where DTC code: P219C was retrieved. The dealer informed the contact that the engine needed to be taken apart for further diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 34,820.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where DTC code: P219C was retrieved. The dealer informed the contact that the engine needed to be taken apart for further diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 34,820.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where DTC code: P219C was retrieved. The dealer informed the contact that the engine needed to be taken apart for further diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 34,820.
Mfg Campaign: 11618881
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11618914
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V530000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V530000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V530000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000. The VIN was not available.
Mfg Campaign: 11618713
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In 2022 I had the water pump replaced on my 2017 Ford Explorer as it was leaking and i was getting fluids into the oil tank. The mechanic advised that it could destroy the entire engine and cause massive safety issues when driving. Had repairs done at Forder Dealership. On September 26, 2024, I took my 2017 Ford Explorer into the Ford Dealership for another issue and found out that my water pump was cracked again, leaking antifreeze, and that it needed to be replaced. Again, if not replaced massive safety issue could occur when driving. Earlier in September when driving the vehicle on the highway the entire vehicle shut down, lost the power steering, and the vehicle literally died in the parking lot of a tire shop. Replaced the alternator but still had issues with the engine after the replacement which now I learned could have been from the antifreeze leaking out of the water pump. Ford will not cover the replacement of the water pump because it 9 months past the warranty.
Corrective Action:
In 2022 I had the water pump replaced on my 2017 Ford Explorer as it was leaking and i was getting fluids into the oil tank. The mechanic advised that it could destroy the entire engine and cause massive safety issues when driving. Had repairs done at Forder Dealership. On September 26, 2024, I took my 2017 Ford Explorer into the Ford Dealership for another issue and found out that my water pump was cracked again, leaking antifreeze, and that it needed to be replaced. Again, if not replaced massive safety issue could occur when driving. Earlier in September when driving the vehicle on the highway the entire vehicle shut down, lost the power steering, and the vehicle literally died in the parking lot of a tire shop. Replaced the alternator but still had issues with the engine after the replacement which now I learned could have been from the antifreeze leaking out of the water pump. Ford will not cover the replacement of the water pump because it 9 months past the warranty.
Additional Notes:
In 2022 I had the water pump replaced on my 2017 Ford Explorer as it was leaking and i was getting fluids into the oil tank. The mechanic advised that it could destroy the entire engine and cause massive safety issues when driving. Had repairs done at Forder Dealership. On September 26, 2024, I took my 2017 Ford Explorer into the Ford Dealership for another issue and found out that my water pump was cracked again, leaking antifreeze, and that it needed to be replaced. Again, if not replaced massive safety issue could occur when driving. Earlier in September when driving the vehicle on the highway the entire vehicle shut down, lost the power steering, and the vehicle literally died in the parking lot of a tire shop. Replaced the alternator but still had issues with the engine after the replacement which now I learned could have been from the antifreeze leaking out of the water pump. Ford will not cover the replacement of the water pump because it 9 months past the warranty.
Mfg Campaign: 11618116
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Mfg Campaign: 11617942
Recall Date: Oct 3, 2024
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Valencia, CA • 36 yrs
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