Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine coolant leak. Come to find out it is the internal water pump, which several mechanics stated is a "common motor design flaw" with these vehicles. The repair for this is $3500! Not a small amount for a average person with low income. If Ford is aware of this common issue, why is nothing being done to protect their customers like me. I'd like to hear from someone in regards to this, as I have always been a loyal Ford consumer, but this will change after this.
Corrective Action:
Engine coolant leak. Come to find out it is the internal water pump, which several mechanics stated is a "common motor design flaw" with these vehicles. The repair for this is $3500! Not a small amount for a average person with low income. If Ford is aware of this common issue, why is nothing being done to protect their customers like me. I'd like to hear from someone in regards to this, as I have always been a loyal Ford consumer, but this will change after this.
Additional Notes:
Engine coolant leak. Come to find out it is the internal water pump, which several mechanics stated is a "common motor design flaw" with these vehicles. The repair for this is $3500! Not a small amount for a average person with low income. If Ford is aware of this common issue, why is nothing being done to protect their customers like me. I'd like to hear from someone in regards to this, as I have always been a loyal Ford consumer, but this will change after this.
Mfg Campaign: 11648815
Recall Date: Mar 17, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11648868
Recall Date: Mar 17, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.
Corrective Action:
Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.
Additional Notes:
Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.
Mfg Campaign: 11648548
Recall Date: Mar 16, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached and were vibrating significantly while driving, causing the contact to be distracted. The vehicle was taken to the dealer, where it was inspected, but the dealer informed the contact that the recall parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached and were vibrating significantly while driving, causing the contact to be distracted. The vehicle was taken to the dealer, where it was inspected, but the dealer informed the contact that the recall parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached and were vibrating significantly while driving, causing the contact to be distracted. The vehicle was taken to the dealer, where it was inspected, but the dealer informed the contact that the recall parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
Mfg Campaign: 11648059
Recall Date: Mar 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission skipped gears. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission skipped gears. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission skipped gears. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
Mfg Campaign: 11648075
Recall Date: Mar 13, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.
Mfg Campaign: 11647898
Recall Date: Mar 12, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!
Corrective Action:
I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!
Additional Notes:
I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!
Mfg Campaign: 11647574
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Corrective Action:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Additional Notes:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Mfg Campaign: 11647645
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Corrective Action:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Additional Notes:
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
Mfg Campaign: 11647645
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11647689
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11647379
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Mfg Campaign: 11647404
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
Mfg Campaign: 11647404
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
Mfg Campaign: 11647435
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11647445
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed heat around the exterior of the front of the vehicle. In addition, the contact noticed an abnormal odor around the exterior of the vehicle. The contact stated that the vehicle was taken to the dealer, however the failure was not duplicated. The vehicle was then taken to the dealer where it was unofficially diagnosed with a failed coolant pump. The vehicle was taken to another dealer to confirm the failure, and the vehicle was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,400.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed heat around the exterior of the front of the vehicle. In addition, the contact noticed an abnormal odor around the exterior of the vehicle. The contact stated that the vehicle was taken to the dealer, however the failure was not duplicated. The vehicle was then taken to the dealer where it was unofficially diagnosed with a failed coolant pump. The vehicle was taken to another dealer to confirm the failure, and the vehicle was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,400.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed heat around the exterior of the front of the vehicle. In addition, the contact noticed an abnormal odor around the exterior of the vehicle. The contact stated that the vehicle was taken to the dealer, however the failure was not duplicated. The vehicle was then taken to the dealer where it was unofficially diagnosed with a failed coolant pump. The vehicle was taken to another dealer to confirm the failure, and the vehicle was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,400.
Mfg Campaign: 11647486
Recall Date: Mar 10, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Corrective Action:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Additional Notes:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Mfg Campaign: 11647199
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Corrective Action:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Additional Notes:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Mfg Campaign: 11647199
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Corrective Action:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Additional Notes:
Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?
Mfg Campaign: 11647199
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!
Corrective Action:
When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!
Additional Notes:
When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!
Mfg Campaign: 11646904
Recall Date: Mar 7, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury