Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Mfg Campaign: 11241292
Recall Date: Aug 2, 2019
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.
Mfg Campaign: 11241292
Recall Date: Aug 2, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, THE MESSAGE "STEERING FAULT" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO KEITH HAWTHORN FORD (617 NORTH MAIN ST, BELMONT, NC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, THE MESSAGE "STEERING FAULT" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO KEITH HAWTHORN FORD (617 NORTH MAIN ST, BELMONT, NC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, THE MESSAGE "STEERING FAULT" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO KEITH HAWTHORN FORD (617 NORTH MAIN ST, BELMONT, NC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Mfg Campaign: 11241326
Recall Date: Aug 2, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS PARKED AT THE AIRPORT. WHEN I STARTED MY CAR I RECEIVED A WARNING "STEERING ASSIST FAULT SERVICE REQUIRED" THE POWER STEERING WAS COMPLETELY DISABLED AND I WAS NOT ABLE TO DRIVE THE VEHICLE WITHOUT GREAT DIFFICULTY. I HAD TO DRIVE IT HOME AND IT WAS EXTREMELY DANGEROUS. THE VEHICLE WAS PARKED WHEN I GOT THE WARNING.
Corrective Action:
I WAS PARKED AT THE AIRPORT. WHEN I STARTED MY CAR I RECEIVED A WARNING "STEERING ASSIST FAULT SERVICE REQUIRED" THE POWER STEERING WAS COMPLETELY DISABLED AND I WAS NOT ABLE TO DRIVE THE VEHICLE WITHOUT GREAT DIFFICULTY. I HAD TO DRIVE IT HOME AND IT WAS EXTREMELY DANGEROUS. THE VEHICLE WAS PARKED WHEN I GOT THE WARNING.
Additional Notes:
I WAS PARKED AT THE AIRPORT. WHEN I STARTED MY CAR I RECEIVED A WARNING "STEERING ASSIST FAULT SERVICE REQUIRED" THE POWER STEERING WAS COMPLETELY DISABLED AND I WAS NOT ABLE TO DRIVE THE VEHICLE WITHOUT GREAT DIFFICULTY. I HAD TO DRIVE IT HOME AND IT WAS EXTREMELY DANGEROUS. THE VEHICLE WAS PARKED WHEN I GOT THE WARNING.
Mfg Campaign: 11241406
Recall Date: Aug 2, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Corrective Action:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Additional Notes:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Mfg Campaign: 11241092
Recall Date: Aug 1, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Corrective Action:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Additional Notes:
AT APPROX 48,000 MILES, AIRBAG LIGHT CAME ON. CAR WAS NOT MOVING, WAS PARKED FOR 9 HOURS AFTER A DAY OF WORK. NOTHING HIT, NO IMPACT. FORD DEALER DIAGNOSIS: AIRBAG HARNESS/CONNECTOR ISSUE TRACED BACK TO REAR PASSENGER SEAT BEHIND DRIVER. 1.5 DAYS WORK AND $478.93 CHARGE, NOT A WARRANTY OR RECALL REPAIR. AIRBAG CIRCUIT INOPERATIVE. FIX IS PER TSB16-0001. I AM KEEPING THE PARTS THE DEALER IS REPLACING. REQUIRES REMOVAL OF REAR SEATS/REPLACE/SPLICE CONNECTOR. DEALER NOT FORGIVING.
Mfg Campaign: 11241092
Recall Date: Aug 1, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Corrective Action:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Additional Notes:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Mfg Campaign: 11241216
Recall Date: Aug 1, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Corrective Action:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Additional Notes:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Mfg Campaign: 11241216
Recall Date: Aug 1, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Corrective Action:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Additional Notes:
AS I WAS DRIVING MY 2016 FORD EXPLORER ON THE HIGHWAY ON 08/01/2019 I EXPERIENCED THE VEHICLE START TO STUTTER JUST BEFORE I WAS GOING ON TO THE ON RAMP MERGING ON THE HIGHWAY AND AFTER I WAS ON THE HIGH WAY THE VEHICLE STARTED SMOKING FROM UNDER THE HOOD AND WOULD NO LONGER ACCELERATE AND I COULD SMELL OIL BURNING AND PULLED OVER AND SHUT THE CAR OFF LOOKED UNDER THE CAR AND SAW THE PILE OF OIL UNDERNEATH BUT THE VEHICLE DID NOT HAVE THE ANY CHECK ENGINE LIGHT OR WARNINGS ONCE WE TOWED THE VEHICLE HOME I LOOKED UNDER THE CAR AND SAW THAT THE TRANSMISSION CASING WAS CRACKED PRETTY MUCH IN HALF I COULD ACTUALLY SEE THE GEARS INSIDE THE CASING OF THE TRANSMISSION I ALSO REMEMBERD IN THE PAST YEAR OR SO THE VEHICLE WOULD SHIFT VERY HARD AFTER BRAKING AND THEN GETTING BACK ON THE GAS IT HAPPENED EVERY ONCE IN A WHILE .
Mfg Campaign: 11241216
Recall Date: Aug 1, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Corrective Action:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Additional Notes:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Mfg Campaign: 11240868
Recall Date: Jul 31, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Corrective Action:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Additional Notes:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Mfg Campaign: 11240868
Recall Date: Jul 31, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Corrective Action:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Additional Notes:
WITH NO WARNING - EXPERIENCED SUDDEN LOSS OF POWER WHILE DRIVING. ENGINE LIGHT CAME ON. ALSO THE WRENCH LIGHT CAME ON WITH A MESSAGE THAT SAID "SEE MANUAL." I WAS ABLE TO GET OUT OF TRAFFICE AND PULL OVER. AFTER TEN MINUTES, I RESTARTED THE CAR. THE CAR STARTED BACK UP WITH NO PROBLEM AND THE ENGINE LIGHT WAS BACK OFF. FROM THERE IT DROVE BEAUTIFULLY LIKE IT NEVER HAPPENED - EXCEPT THAT IT DID ! FOUR DAYS LATER, I TAKE IT TO THE DEALORSHIP. THEY DETERMINED THAT THIS HAPPENED DUE TO A DEFECTIVE THROTTLE BODY. I HAVE TO HAVE IT REPLACED AND IT'S GOING TO COST ME $380. I FIND IT HARD TO BELIEVE THAT WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE ALL OVER THE INTERNET THAT THEY DIDN'T KNOW ABOUT THIS AT THE DEALORSHIP WHEN THEY SOLD ME THE CAR. AND ALSO THAT FORD HAS NOT RECALLED THIS YET CONSIDERING THE NUMBER OF COMPLAINTS. I HAVE TO HAVE THIS FIXED, I HAVE NO CHOICE. I WOULD DEFINITLY LIKE TO REUMBERSED FOR THIS REPAIR. BUT IN ADDITION TO THE OUT OF POCKET COST, THE POWER GOING OUT ON THE CAR WHILE DRIVING IS A MAJOR SAFETY ISSUE. WITH THE SIGNIFICANT NUMBER OF COMPLAINTS ON THIS ISSUE WITH THIS SPECIFIC VEHICLE MODEL / YEAR , I HOPE THAT SOMEBODY DOESN'T HAVE TO DIE BEFORE THEY PLACE A RECALL ON THIS ISSUE.
Mfg Campaign: 11240868
Recall Date: Jul 31, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ON THE HIGHWAY WITH MY FAMILY IN THE CAR "STEERING FAULT" LIGHT CAME ON AND THE STEERING WHEEL GOT HARD TO TURN. LUCKILY I WAS CLOSE TO HOME AND STARTED GOING HOME. JUAT AS I PULLED INTO MY DRIVE WAY "STEERING LOSS" LIGHT CAME ON AMD I COULD NO LONGER TURN MY STEERING WHEEL. LUCKILY NO ONE WAS INJURED. HAVING THE VEHICLE TOWED TO DEALERSHIP.
Corrective Action:
ON THE HIGHWAY WITH MY FAMILY IN THE CAR "STEERING FAULT" LIGHT CAME ON AND THE STEERING WHEEL GOT HARD TO TURN. LUCKILY I WAS CLOSE TO HOME AND STARTED GOING HOME. JUAT AS I PULLED INTO MY DRIVE WAY "STEERING LOSS" LIGHT CAME ON AMD I COULD NO LONGER TURN MY STEERING WHEEL. LUCKILY NO ONE WAS INJURED. HAVING THE VEHICLE TOWED TO DEALERSHIP.
Additional Notes:
ON THE HIGHWAY WITH MY FAMILY IN THE CAR "STEERING FAULT" LIGHT CAME ON AND THE STEERING WHEEL GOT HARD TO TURN. LUCKILY I WAS CLOSE TO HOME AND STARTED GOING HOME. JUAT AS I PULLED INTO MY DRIVE WAY "STEERING LOSS" LIGHT CAME ON AMD I COULD NO LONGER TURN MY STEERING WHEEL. LUCKILY NO ONE WAS INJURED. HAVING THE VEHICLE TOWED TO DEALERSHIP.
Mfg Campaign: 11240516
Recall Date: Jul 30, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE IN MOTION THE VEHICLES STEERING SUDDENLY BECAME "STICKY" AND MAKING A GRINDING SOUND. SHORTLY AFTER THE CAR BECAME HARD TO CONTROL WHILE IN MOTION BECAUSE IT HAD LOST POWER STEERING. THE CAR IS ONLY 3 YEARS OLD AND THE REPAIR IS VERY EXPENSIVE AS WELL AS NOT GUARANTEED BECAUSE THE PART IS FATLY AND IT CAN HAPPEN AGAIN.
Corrective Action:
WHILE IN MOTION THE VEHICLES STEERING SUDDENLY BECAME "STICKY" AND MAKING A GRINDING SOUND. SHORTLY AFTER THE CAR BECAME HARD TO CONTROL WHILE IN MOTION BECAUSE IT HAD LOST POWER STEERING. THE CAR IS ONLY 3 YEARS OLD AND THE REPAIR IS VERY EXPENSIVE AS WELL AS NOT GUARANTEED BECAUSE THE PART IS FATLY AND IT CAN HAPPEN AGAIN.
Additional Notes:
WHILE IN MOTION THE VEHICLES STEERING SUDDENLY BECAME "STICKY" AND MAKING A GRINDING SOUND. SHORTLY AFTER THE CAR BECAME HARD TO CONTROL WHILE IN MOTION BECAUSE IT HAD LOST POWER STEERING. THE CAR IS ONLY 3 YEARS OLD AND THE REPAIR IS VERY EXPENSIVE AS WELL AS NOT GUARANTEED BECAUSE THE PART IS FATLY AND IT CAN HAPPEN AGAIN.
Mfg Campaign: 11240543
Recall Date: Jul 30, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE STATIONARY, OR SITTING IN VEHICLE WHILE IDLING, CARBON MONOXIDE IS DETECTED IN THE CABIN AND I HAVE BEEN FALLING ASLEEP AND STAYING TIRED FOR REST OF THE DAY. THIS HAS BEEN GOING ON IN THE 2 MONTHS THAT I HAVE HAD THE NEW SUV. I SUSPECTED AFTER I WAS TOLD BY A FRIEND THAT THIS HAS BEEN REPORTED BY SHERIFFS. I PLUGGED IN MY HOME DETECTOR TO CHECK IF THAT WERE THE CASE. I AM NO LONGER IDLING WITHOUT WINDOWS OPEN IF POSSIBLE DUE TO WEATHER.
Corrective Action:
WHILE STATIONARY, OR SITTING IN VEHICLE WHILE IDLING, CARBON MONOXIDE IS DETECTED IN THE CABIN AND I HAVE BEEN FALLING ASLEEP AND STAYING TIRED FOR REST OF THE DAY. THIS HAS BEEN GOING ON IN THE 2 MONTHS THAT I HAVE HAD THE NEW SUV. I SUSPECTED AFTER I WAS TOLD BY A FRIEND THAT THIS HAS BEEN REPORTED BY SHERIFFS. I PLUGGED IN MY HOME DETECTOR TO CHECK IF THAT WERE THE CASE. I AM NO LONGER IDLING WITHOUT WINDOWS OPEN IF POSSIBLE DUE TO WEATHER.
Additional Notes:
WHILE STATIONARY, OR SITTING IN VEHICLE WHILE IDLING, CARBON MONOXIDE IS DETECTED IN THE CABIN AND I HAVE BEEN FALLING ASLEEP AND STAYING TIRED FOR REST OF THE DAY. THIS HAS BEEN GOING ON IN THE 2 MONTHS THAT I HAVE HAD THE NEW SUV. I SUSPECTED AFTER I WAS TOLD BY A FRIEND THAT THIS HAS BEEN REPORTED BY SHERIFFS. I PLUGGED IN MY HOME DETECTOR TO CHECK IF THAT WERE THE CASE. I AM NO LONGER IDLING WITHOUT WINDOWS OPEN IF POSSIBLE DUE TO WEATHER.
Mfg Campaign: 11240652
Recall Date: Jul 30, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I STARTED HAVING PROBLEMS WITH THE STEERING WHEEL AT 16,000 MILES. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP EACH TIME, ONLY TO BE TOLD IT MUST BE GIVING A CODE SO THEY CAN FIGURE OUT THE PROBLEM. MY EXPLORERS STEERING PROBLEM WOULD CORRECT ITSELF IF I TURNED OFF THE IGNITION & STARTED BACK. IN JULY 2019 AT 46,636 MILES I LOST ALL STEERING. I HAD THE EXPLORER TOWED INTO MY LOCAL FORD SERVICE CENTER AND WAS TOLD IT IS A STEERING GEAR THAT NEEDS TO BE REPLACED. THIS IS A VERY DANGEROUS PROBLEM WITH THESE VEHICLES THAY I FEEL NEEDS TO BE ADDRESSED ASAP!
Corrective Action:
I STARTED HAVING PROBLEMS WITH THE STEERING WHEEL AT 16,000 MILES. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP EACH TIME, ONLY TO BE TOLD IT MUST BE GIVING A CODE SO THEY CAN FIGURE OUT THE PROBLEM. MY EXPLORERS STEERING PROBLEM WOULD CORRECT ITSELF IF I TURNED OFF THE IGNITION & STARTED BACK. IN JULY 2019 AT 46,636 MILES I LOST ALL STEERING. I HAD THE EXPLORER TOWED INTO MY LOCAL FORD SERVICE CENTER AND WAS TOLD IT IS A STEERING GEAR THAT NEEDS TO BE REPLACED. THIS IS A VERY DANGEROUS PROBLEM WITH THESE VEHICLES THAY I FEEL NEEDS TO BE ADDRESSED ASAP!
Additional Notes:
I STARTED HAVING PROBLEMS WITH THE STEERING WHEEL AT 16,000 MILES. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP EACH TIME, ONLY TO BE TOLD IT MUST BE GIVING A CODE SO THEY CAN FIGURE OUT THE PROBLEM. MY EXPLORERS STEERING PROBLEM WOULD CORRECT ITSELF IF I TURNED OFF THE IGNITION & STARTED BACK. IN JULY 2019 AT 46,636 MILES I LOST ALL STEERING. I HAD THE EXPLORER TOWED INTO MY LOCAL FORD SERVICE CENTER AND WAS TOLD IT IS A STEERING GEAR THAT NEEDS TO BE REPLACED. THIS IS A VERY DANGEROUS PROBLEM WITH THESE VEHICLES THAY I FEEL NEEDS TO BE ADDRESSED ASAP!
Mfg Campaign: 11240418
Recall Date: Jul 29, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 50 MPH, THE 'POWER STEERING FAULT ASSIST' MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE POWER STEERING SEIZED. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE CONTACT DROVE TO MAGIC CITY FORD (51 NORTHRIDGE LN, LEXINGTON, VA 24450, (540) 463-3196) AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ORDERED THE PART, WHICH WAS EXPECTED TO ARRIVE ON JULY 30, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 50 MPH, THE 'POWER STEERING FAULT ASSIST' MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE POWER STEERING SEIZED. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE CONTACT DROVE TO MAGIC CITY FORD (51 NORTHRIDGE LN, LEXINGTON, VA 24450, (540) 463-3196) AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ORDERED THE PART, WHICH WAS EXPECTED TO ARRIVE ON JULY 30, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 50 MPH, THE 'POWER STEERING FAULT ASSIST' MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE POWER STEERING SEIZED. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE CONTACT DROVE TO MAGIC CITY FORD (51 NORTHRIDGE LN, LEXINGTON, VA 24450, (540) 463-3196) AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ORDERED THE PART, WHICH WAS EXPECTED TO ARRIVE ON JULY 30, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.
Mfg Campaign: 11240430
Recall Date: Jul 29, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MADE A GRINDING NOISE WHILE THE VEHICLE WAS MAKING A TURN. ALSO, THE STEERING WHEEL BECAME STIFF AND RESISTANT WITHOUT WARNING. TED BRITT FORD OF CHANTILLY (FORD BUILDING, 4175 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 454-0008) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED 5 TIMES. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MADE A GRINDING NOISE WHILE THE VEHICLE WAS MAKING A TURN. ALSO, THE STEERING WHEEL BECAME STIFF AND RESISTANT WITHOUT WARNING. TED BRITT FORD OF CHANTILLY (FORD BUILDING, 4175 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 454-0008) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED 5 TIMES. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MADE A GRINDING NOISE WHILE THE VEHICLE WAS MAKING A TURN. ALSO, THE STEERING WHEEL BECAME STIFF AND RESISTANT WITHOUT WARNING. TED BRITT FORD OF CHANTILLY (FORD BUILDING, 4175 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 454-0008) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED 5 TIMES. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11240451
Recall Date: Jul 29, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY AT 65 MPH I NOTICED MY STEERING WHEEL BECOME SHAKY AND UNCONTROLLABLE . I WAS FEELING UNSAFE AND MOVED TO THE RIGHT LANE AND WITHIN SECONDS THE STEERING WHEEL FROZE UP AND WARNING LIGHTS WENT ON. I GLIDED TO THE SHOULDER. TURNED THE CAR OFF. TRIED SEVERAL TIMES TURNING IT BACK ON BUT WARNING LIGHTS AND STEERING WHEEL WAS STILL LOCKED. HAD THE CAR TOWED.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY AT 65 MPH I NOTICED MY STEERING WHEEL BECOME SHAKY AND UNCONTROLLABLE . I WAS FEELING UNSAFE AND MOVED TO THE RIGHT LANE AND WITHIN SECONDS THE STEERING WHEEL FROZE UP AND WARNING LIGHTS WENT ON. I GLIDED TO THE SHOULDER. TURNED THE CAR OFF. TRIED SEVERAL TIMES TURNING IT BACK ON BUT WARNING LIGHTS AND STEERING WHEEL WAS STILL LOCKED. HAD THE CAR TOWED.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY AT 65 MPH I NOTICED MY STEERING WHEEL BECOME SHAKY AND UNCONTROLLABLE . I WAS FEELING UNSAFE AND MOVED TO THE RIGHT LANE AND WITHIN SECONDS THE STEERING WHEEL FROZE UP AND WARNING LIGHTS WENT ON. I GLIDED TO THE SHOULDER. TURNED THE CAR OFF. TRIED SEVERAL TIMES TURNING IT BACK ON BUT WARNING LIGHTS AND STEERING WHEEL WAS STILL LOCKED. HAD THE CAR TOWED.
Mfg Campaign: 11240206
Recall Date: Jul 28, 2019
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2016 FORD EXPLORER - THE BACKUP CAMERA WILL COME ON WHILE TRAVELING DOWN THE HIGHWAY AT 55-60 MPH. WILL CAUSE IT TO LOOSE POWER, THE RPM'S DROP RIGHT BELOW 1000, THE WRENCH SYMBOL COMES ON, AND IT WILL BARELY MOVE DOWN THE ROAD. A SCREEN WILL POP UP ON OCCASION SAYING HILL ASSIST IS UNAVAILABLE. YOU HAVE TO PULLOVER, TURN THE CAR OFF, OPEN THE DRIVER DOOR TO MAKE SURE THE RADIO AND ALL GOES OFF, WAIT EXACTLY ONE MINUTE, AND THEN YOU ARE ABLE TO CRANK THE VEHICLE UP TO BE ABLE TO MOVE. I HAVE TAKEN TO DEALERSHIP, AND ALL THEY SAY IS IT'S A SENSOR INSIDE THE TRANSMISSION, AND ALL THEY CAN DO IS CLEAR THE CODE OUT. THEY SAY THAT IT IS SAYING MY VEHICLE IS TRYING TO ENGAGE IN REVERSE WHILE GOING DOWN THE ROAD. THIS SOUNDS LIKE A HUGE SAFETY ISSUE ESPECIALLY WHEN I HAVE HAD OTHERS SAY THE SAME THING HAS HAPPENED TO THEM AS WELL. I HAVE REACHED OUT TO THE DEALERSHIP IN REGARDS TO MY WARRANTY, BUT I HAVE YET TO HEAR BACK FROM THEM, AND IT HAS BEEN OVER 2 WEEKS. I HAVE ALSO REACHED OUT TO THE SALES REPRESENTATIVE SEVERAL TIMES, AND I HAVE YET TO HEAR FROM HIM. I CONTACTED THEM BECAUSE WHILE LOOKING AT THE PAPERWORK IT SAID IT HAD A LIMITED POWER TRAIN WARRANTY, BUT IT WAS PURCHASED AS A PRE-CERTIFIED USED VEHICLE WITH AN UNLIMITED POWER TRAIN WARRANTY THEY WERE OFFERING FOR VEHICLES WITH LEST THAN 80,000 MILES. I HAVE NOT HAD IT A YEAR YET. I HAVE AN EMAIL FROM THE SALES REP HIMSELF STATING THAT IT IS UNLIMITED. IT WAS PURCHASE IN SEPTEMBER OF 2018.
Corrective Action:
2016 FORD EXPLORER - THE BACKUP CAMERA WILL COME ON WHILE TRAVELING DOWN THE HIGHWAY AT 55-60 MPH. WILL CAUSE IT TO LOOSE POWER, THE RPM'S DROP RIGHT BELOW 1000, THE WRENCH SYMBOL COMES ON, AND IT WILL BARELY MOVE DOWN THE ROAD. A SCREEN WILL POP UP ON OCCASION SAYING HILL ASSIST IS UNAVAILABLE. YOU HAVE TO PULLOVER, TURN THE CAR OFF, OPEN THE DRIVER DOOR TO MAKE SURE THE RADIO AND ALL GOES OFF, WAIT EXACTLY ONE MINUTE, AND THEN YOU ARE ABLE TO CRANK THE VEHICLE UP TO BE ABLE TO MOVE. I HAVE TAKEN TO DEALERSHIP, AND ALL THEY SAY IS IT'S A SENSOR INSIDE THE TRANSMISSION, AND ALL THEY CAN DO IS CLEAR THE CODE OUT. THEY SAY THAT IT IS SAYING MY VEHICLE IS TRYING TO ENGAGE IN REVERSE WHILE GOING DOWN THE ROAD. THIS SOUNDS LIKE A HUGE SAFETY ISSUE ESPECIALLY WHEN I HAVE HAD OTHERS SAY THE SAME THING HAS HAPPENED TO THEM AS WELL. I HAVE REACHED OUT TO THE DEALERSHIP IN REGARDS TO MY WARRANTY, BUT I HAVE YET TO HEAR BACK FROM THEM, AND IT HAS BEEN OVER 2 WEEKS. I HAVE ALSO REACHED OUT TO THE SALES REPRESENTATIVE SEVERAL TIMES, AND I HAVE YET TO HEAR FROM HIM. I CONTACTED THEM BECAUSE WHILE LOOKING AT THE PAPERWORK IT SAID IT HAD A LIMITED POWER TRAIN WARRANTY, BUT IT WAS PURCHASED AS A PRE-CERTIFIED USED VEHICLE WITH AN UNLIMITED POWER TRAIN WARRANTY THEY WERE OFFERING FOR VEHICLES WITH LEST THAN 80,000 MILES. I HAVE NOT HAD IT A YEAR YET. I HAVE AN EMAIL FROM THE SALES REP HIMSELF STATING THAT IT IS UNLIMITED. IT WAS PURCHASE IN SEPTEMBER OF 2018.
Additional Notes:
2016 FORD EXPLORER - THE BACKUP CAMERA WILL COME ON WHILE TRAVELING DOWN THE HIGHWAY AT 55-60 MPH. WILL CAUSE IT TO LOOSE POWER, THE RPM'S DROP RIGHT BELOW 1000, THE WRENCH SYMBOL COMES ON, AND IT WILL BARELY MOVE DOWN THE ROAD. A SCREEN WILL POP UP ON OCCASION SAYING HILL ASSIST IS UNAVAILABLE. YOU HAVE TO PULLOVER, TURN THE CAR OFF, OPEN THE DRIVER DOOR TO MAKE SURE THE RADIO AND ALL GOES OFF, WAIT EXACTLY ONE MINUTE, AND THEN YOU ARE ABLE TO CRANK THE VEHICLE UP TO BE ABLE TO MOVE. I HAVE TAKEN TO DEALERSHIP, AND ALL THEY SAY IS IT'S A SENSOR INSIDE THE TRANSMISSION, AND ALL THEY CAN DO IS CLEAR THE CODE OUT. THEY SAY THAT IT IS SAYING MY VEHICLE IS TRYING TO ENGAGE IN REVERSE WHILE GOING DOWN THE ROAD. THIS SOUNDS LIKE A HUGE SAFETY ISSUE ESPECIALLY WHEN I HAVE HAD OTHERS SAY THE SAME THING HAS HAPPENED TO THEM AS WELL. I HAVE REACHED OUT TO THE DEALERSHIP IN REGARDS TO MY WARRANTY, BUT I HAVE YET TO HEAR BACK FROM THEM, AND IT HAS BEEN OVER 2 WEEKS. I HAVE ALSO REACHED OUT TO THE SALES REPRESENTATIVE SEVERAL TIMES, AND I HAVE YET TO HEAR FROM HIM. I CONTACTED THEM BECAUSE WHILE LOOKING AT THE PAPERWORK IT SAID IT HAD A LIMITED POWER TRAIN WARRANTY, BUT IT WAS PURCHASED AS A PRE-CERTIFIED USED VEHICLE WITH AN UNLIMITED POWER TRAIN WARRANTY THEY WERE OFFERING FOR VEHICLES WITH LEST THAN 80,000 MILES. I HAVE NOT HAD IT A YEAR YET. I HAVE AN EMAIL FROM THE SALES REP HIMSELF STATING THAT IT IS UNLIMITED. IT WAS PURCHASE IN SEPTEMBER OF 2018.
Mfg Campaign: 11235275
Recall Date: Jul 27, 2019
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