Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,000.
Mfg Campaign: 11544257
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering locks up at high way speeds, cannot turn wheel on any direction. I have had a close call to a head on collision on the road way because I could not turn my wheel. Previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. I pay monthly for a car I can’t safely drive, it will get me or someone else killed. It’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! This car is going to kill someone!!!!
Corrective Action:
Steering locks up at high way speeds, cannot turn wheel on any direction. I have had a close call to a head on collision on the road way because I could not turn my wheel. Previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. I pay monthly for a car I can’t safely drive, it will get me or someone else killed. It’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! This car is going to kill someone!!!!
Additional Notes:
Steering locks up at high way speeds, cannot turn wheel on any direction. I have had a close call to a head on collision on the road way because I could not turn my wheel. Previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. I pay monthly for a car I can’t safely drive, it will get me or someone else killed. It’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! This car is going to kill someone!!!!
Mfg Campaign: 11544074
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Twice I have been driving down the highway and have had the right front passenger side trim break off of the car. The first time it was caught between the door and the passenger side mirror and I was able to retrieve. Took to the dealer and they repaired. The second time it happened the same piece came off and flew off into freeway. A month ago I heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. I have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.
Corrective Action:
Twice I have been driving down the highway and have had the right front passenger side trim break off of the car. The first time it was caught between the door and the passenger side mirror and I was able to retrieve. Took to the dealer and they repaired. The second time it happened the same piece came off and flew off into freeway. A month ago I heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. I have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.
Additional Notes:
Twice I have been driving down the highway and have had the right front passenger side trim break off of the car. The first time it was caught between the door and the passenger side mirror and I was able to retrieve. Took to the dealer and they repaired. The second time it happened the same piece came off and flew off into freeway. A month ago I heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. I have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.
Mfg Campaign: 11543787
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while crossing an intersection at 35 MPH, another driver crashed on the driver's side of the vehicle resulting in a T-bone collision. The air bags did not deploy upon impact. Both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. The contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. The other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while crossing an intersection at 35 MPH, another driver crashed on the driver's side of the vehicle resulting in a T-bone collision. The air bags did not deploy upon impact. Both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. The contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. The other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while crossing an intersection at 35 MPH, another driver crashed on the driver's side of the vehicle resulting in a T-bone collision. The air bags did not deploy upon impact. Both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. The contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. The other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 109,000.
Mfg Campaign: 11543829
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. The safety of the vehicle traveling behind us was put at risk due to the flying debris. There were no warning lamps or messages displayed prior to this happening. The vehicle has not been inspected yet.
Corrective Action:
While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. The safety of the vehicle traveling behind us was put at risk due to the flying debris. There were no warning lamps or messages displayed prior to this happening. The vehicle has not been inspected yet.
Additional Notes:
While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. The safety of the vehicle traveling behind us was put at risk due to the flying debris. There were no warning lamps or messages displayed prior to this happening. The vehicle has not been inspected yet.
Mfg Campaign: 11543874
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield trim on right side of windshield detached while driving and flew off behind the vehicle
Corrective Action:
Windshield trim on right side of windshield detached while driving and flew off behind the vehicle
Additional Notes:
Windshield trim on right side of windshield detached while driving and flew off behind the vehicle
Mfg Campaign: 11543880
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.
Corrective Action:
The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.
Additional Notes:
The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.
Mfg Campaign: 11543922
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Corrective Action:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Additional Notes:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Mfg Campaign: 11543526
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Corrective Action:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Additional Notes:
water pump blew up at 120k miles, motor locked up leaving me in the middle of the road
Mfg Campaign: 11543526
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving highway speed, passenger side A pillar trim flew off of vehicle. Called Ford, they responded that no support was available for this incident. Self-repaired.
Corrective Action:
Driving highway speed, passenger side A pillar trim flew off of vehicle. Called Ford, they responded that no support was available for this incident. Self-repaired.
Additional Notes:
Driving highway speed, passenger side A pillar trim flew off of vehicle. Called Ford, they responded that no support was available for this incident. Self-repaired.
Mfg Campaign: 11543574
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving highway speed, passenger side B pillar trim flew off of the vehicle. Since Ford denied any responsibility with first call (complaint 11543574) I did not contact. Self-repaired.
Corrective Action:
Driving highway speed, passenger side B pillar trim flew off of the vehicle. Since Ford denied any responsibility with first call (complaint 11543574) I did not contact. Self-repaired.
Additional Notes:
Driving highway speed, passenger side B pillar trim flew off of the vehicle. Since Ford denied any responsibility with first call (complaint 11543574) I did not contact. Self-repaired.
Mfg Campaign: 11543575
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.
Corrective Action:
Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.
Additional Notes:
Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.
Mfg Campaign: 11543577
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As I was driving over a bridge at approximately 45 mph, the A-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. Then, a few days later, as I was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. Coincidentally, I received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my A-pillars have not.....seems to me they are related issues. Luckily, no one was hurt and no accident was caused.
Corrective Action:
As I was driving over a bridge at approximately 45 mph, the A-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. Then, a few days later, as I was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. Coincidentally, I received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my A-pillars have not.....seems to me they are related issues. Luckily, no one was hurt and no accident was caused.
Additional Notes:
As I was driving over a bridge at approximately 45 mph, the A-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. Then, a few days later, as I was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. Coincidentally, I received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my A-pillars have not.....seems to me they are related issues. Luckily, no one was hurt and no accident was caused.
Mfg Campaign: 11543601
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. Soon after, the rubber weatherstripping came loose and I had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.
Corrective Action:
While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. Soon after, the rubber weatherstripping came loose and I had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.
Additional Notes:
While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. Soon after, the rubber weatherstripping came loose and I had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.
Mfg Campaign: 11543345
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The rear suspension toe link fractured while driving. The vehicle became uncontrollable and we nearly had a crash. When I ordered a new suspension toe link, it was different from the original one. I became suspicious and went to investigate, because the local dealer had no information and kept saying that I have ordered a wrong part. I saw this recall from Ford: [XXX] When I search on your website based on my VIN number [XXX] I don't find recalls related to the rear suspension toe link for my vehicle. That's strange because it's a Ford Explorer 2016 and based on the recall info "Affected vehicles were built at Chicago Assembly Plant from Sept. 4, 2012, to Jan. 25, 2017" the car falls complies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The rear suspension toe link fractured while driving. The vehicle became uncontrollable and we nearly had a crash. When I ordered a new suspension toe link, it was different from the original one. I became suspicious and went to investigate, because the local dealer had no information and kept saying that I have ordered a wrong part. I saw this recall from Ford: [XXX] When I search on your website based on my VIN number [XXX] I don't find recalls related to the rear suspension toe link for my vehicle. That's strange because it's a Ford Explorer 2016 and based on the recall info "Affected vehicles were built at Chicago Assembly Plant from Sept. 4, 2012, to Jan. 25, 2017" the car falls complies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The rear suspension toe link fractured while driving. The vehicle became uncontrollable and we nearly had a crash. When I ordered a new suspension toe link, it was different from the original one. I became suspicious and went to investigate, because the local dealer had no information and kept saying that I have ordered a wrong part. I saw this recall from Ford: [XXX] When I search on your website based on my VIN number [XXX] I don't find recalls related to the rear suspension toe link for my vehicle. That's strange because it's a Ford Explorer 2016 and based on the recall info "Affected vehicles were built at Chicago Assembly Plant from Sept. 4, 2012, to Jan. 25, 2017" the car falls complies. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542835
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. The vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. My vehicle was towed to C&C Auto who replaced the steering unit with an original Ford part.
Corrective Action:
The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. The vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. My vehicle was towed to C&C Auto who replaced the steering unit with an original Ford part.
Additional Notes:
The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. The vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. My vehicle was towed to C&C Auto who replaced the steering unit with an original Ford part.
Mfg Campaign: 11543047
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger side windshield trim broke and flew off of vehicle as it was being driven.
Corrective Action:
Passenger side windshield trim broke and flew off of vehicle as it was being driven.
Additional Notes:
Passenger side windshield trim broke and flew off of vehicle as it was being driven.
Mfg Campaign: 11542614
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 2 MPH, the vehicle hesitated while accelerating and the engine was misfiring. The wrench warning light was illuminated. The vehicle had been diagnosed with transmission failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 2 MPH, the vehicle hesitated while accelerating and the engine was misfiring. The wrench warning light was illuminated. The vehicle had been diagnosed with transmission failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 2 MPH, the vehicle hesitated while accelerating and the engine was misfiring. The wrench warning light was illuminated. The vehicle had been diagnosed with transmission failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.
Mfg Campaign: 11542698
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The roof rail on my explorer came off while driving down the road. I did not realize until I got home. It could’ve hit the car behind me, cause them to wreck, etc. I see that Ford has a recall for this issue but my model (platinum) is not part of that recall.
Corrective Action:
The roof rail on my explorer came off while driving down the road. I did not realize until I got home. It could’ve hit the car behind me, cause them to wreck, etc. I see that Ford has a recall for this issue but my model (platinum) is not part of that recall.
Additional Notes:
The roof rail on my explorer came off while driving down the road. I did not realize until I got home. It could’ve hit the car behind me, cause them to wreck, etc. I see that Ford has a recall for this issue but my model (platinum) is not part of that recall.
Mfg Campaign: 11542549
Recall Date: Sep 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump is leaking. Since it’s in the engine I can’t find any mechanic to work on it. The dealership will be Atleast 3k to replace a water pump.
Corrective Action:
Water pump is leaking. Since it’s in the engine I can’t find any mechanic to work on it. The dealership will be Atleast 3k to replace a water pump.
Additional Notes:
Water pump is leaking. Since it’s in the engine I can’t find any mechanic to work on it. The dealership will be Atleast 3k to replace a water pump.
Mfg Campaign: 11542288
Recall Date: Sep 2, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury