Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.
Mfg Campaign: 11577643
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.
Mfg Campaign: 11577213
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Mfg Campaign: 11576979
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. The contact stated that the failure occurred intermittently, however, the failure had occurred three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. The contact stated that the failure occurred intermittently, however, the failure had occurred three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. The contact stated that the failure occurred intermittently, however, the failure had occurred three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Mfg Campaign: 11576984
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger’s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger’s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger’s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.
Mfg Campaign: 11576543
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.
Mfg Campaign: 11576660
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.
Corrective Action:
Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.
Additional Notes:
Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.
Mfg Campaign: 11576426
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Mfg Campaign: 11576168
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.
Mfg Campaign: 11576168
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that when the accelerator pedal was depressed, the transmission started slipping. In addition, the vehicle was jerking abnormally. The vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. The vehicle was repaired. The failure reoccurred and became persistent. The contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. The contact was informed after each failure that the vehicle had been repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that when the accelerator pedal was depressed, the transmission started slipping. In addition, the vehicle was jerking abnormally. The vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. The vehicle was repaired. The failure reoccurred and became persistent. The contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. The contact was informed after each failure that the vehicle had been repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that when the accelerator pedal was depressed, the transmission started slipping. In addition, the vehicle was jerking abnormally. The vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. The vehicle was repaired. The failure reoccurred and became persistent. The contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. The contact was informed after each failure that the vehicle had been repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11575738
Recall Date: Mar 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.
Corrective Action:
The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.
Additional Notes:
The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.
Mfg Campaign: 11575284
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Mfg Campaign: 11574942
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Mfg Campaign: 11574942
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.
Mfg Campaign: 11574942
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.
Mfg Campaign: 11574684
Recall Date: Feb 29, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. The same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. The same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. The same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11574492
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Grinding banging noise when turning steering wheel driving and parked. Milage had just reached 100,000 . Contacted Ford for inspection was told my steering gear needed replaced, car not drivable. Cost almost 3000.00 to repair. At the time there was already a recall on my model for this issue but my VIN didn't match and they would not repair it cost free.
Corrective Action:
Grinding banging noise when turning steering wheel driving and parked. Milage had just reached 100,000 . Contacted Ford for inspection was told my steering gear needed replaced, car not drivable. Cost almost 3000.00 to repair. At the time there was already a recall on my model for this issue but my VIN didn't match and they would not repair it cost free.
Additional Notes:
Grinding banging noise when turning steering wheel driving and parked. Milage had just reached 100,000 . Contacted Ford for inspection was told my steering gear needed replaced, car not drivable. Cost almost 3000.00 to repair. At the time there was already a recall on my model for this issue but my VIN didn't match and they would not repair it cost free.
Mfg Campaign: 11574593
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:WIRING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Mfg Campaign: 11574255
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Mfg Campaign: 11574255
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.
Mfg Campaign: 11574255
Recall Date: Feb 27, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury