Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
In May 2023, our 2019 Expedition Max began experiencing intermittent stuttering at various speeds. Initially, we didn't consider it a major issue since the Check Engine light never illuminated. However, the problem worsened over time. Upon seeking advice, we took it to the dealer for inspection, only to be told a day later that they found no issues. We suspect the technician simply connected a diagnostic machine to the car's computer to check for faults. Despite our concerns, we ultimately had to replace the entire transmission, a process that dragged on for four months. My main concern is the car's apparent inability to detect serious engine problems. We originally purchased the vehicle to accommodate our large family, but now I'm deeply worried about their safety. This raises serious questions about the reliability and safety features of this model, prompting me to urge for a recall and replacement of faulty components.
Corrective Action:
In May 2023, our 2019 Expedition Max began experiencing intermittent stuttering at various speeds. Initially, we didn't consider it a major issue since the Check Engine light never illuminated. However, the problem worsened over time. Upon seeking advice, we took it to the dealer for inspection, only to be told a day later that they found no issues. We suspect the technician simply connected a diagnostic machine to the car's computer to check for faults. Despite our concerns, we ultimately had to replace the entire transmission, a process that dragged on for four months. My main concern is the car's apparent inability to detect serious engine problems. We originally purchased the vehicle to accommodate our large family, but now I'm deeply worried about their safety. This raises serious questions about the reliability and safety features of this model, prompting me to urge for a recall and replacement of faulty components.
Additional Notes:
In May 2023, our 2019 Expedition Max began experiencing intermittent stuttering at various speeds. Initially, we didn't consider it a major issue since the Check Engine light never illuminated. However, the problem worsened over time. Upon seeking advice, we took it to the dealer for inspection, only to be told a day later that they found no issues. We suspect the technician simply connected a diagnostic machine to the car's computer to check for faults. Despite our concerns, we ultimately had to replace the entire transmission, a process that dragged on for four months. My main concern is the car's apparent inability to detect serious engine problems. We originally purchased the vehicle to accommodate our large family, but now I'm deeply worried about their safety. This raises serious questions about the reliability and safety features of this model, prompting me to urge for a recall and replacement of faulty components.
Mfg Campaign: 11582607
Recall Date: Apr 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds in 3rd to 4th gear, the vehicle decelerated. The contact stated that it felt as if the transmission was slipping; however, the vehicle was accelerating normally. The contact stated that while in reverse, the vehicle would slam into gear. The vehicle was taken to the dealer where the failure while in reverse was duplicated and the valve body was replaced. The failure recurred and the contact stated that the vehicle would also aggressively accelerate forward. The vehicle was taken to the dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds in 3rd to 4th gear, the vehicle decelerated. The contact stated that it felt as if the transmission was slipping; however, the vehicle was accelerating normally. The contact stated that while in reverse, the vehicle would slam into gear. The vehicle was taken to the dealer where the failure while in reverse was duplicated and the valve body was replaced. The failure recurred and the contact stated that the vehicle would also aggressively accelerate forward. The vehicle was taken to the dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds in 3rd to 4th gear, the vehicle decelerated. The contact stated that it felt as if the transmission was slipping; however, the vehicle was accelerating normally. The contact stated that while in reverse, the vehicle would slam into gear. The vehicle was taken to the dealer where the failure while in reverse was duplicated and the valve body was replaced. The failure recurred and the contact stated that the vehicle would also aggressively accelerate forward. The vehicle was taken to the dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Mfg Campaign: 11582352
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger’s seat. Additionally, the front passenger’s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger’s seat. Additionally, the front passenger’s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger’s seat. Additionally, the front passenger’s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
Mfg Campaign: 11581699
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Corrective Action:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Additional Notes:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Mfg Campaign: 11581463
Recall Date: Apr 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Corrective Action:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Additional Notes:
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Mfg Campaign: 11581463
Recall Date: Apr 6, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11580851
Recall Date: Apr 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The center console cup holder collapsed. It was a driving distraction and could have resulted in injury. We now have a have an open hole in the center of our car.
Corrective Action:
The center console cup holder collapsed. It was a driving distraction and could have resulted in injury. We now have a have an open hole in the center of our car.
Additional Notes:
The center console cup holder collapsed. It was a driving distraction and could have resulted in injury. We now have a have an open hole in the center of our car.
Mfg Campaign: 11580323
Recall Date: Mar 31, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11579801
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the highway at moderate speeds during rush hour there was noticeable hesitation/delay with acceleration (automatic transmission). It made a noticeable clunk and it completely lost power momentarily. I called the Ford dealership and was told there is a Technical Service Bulletin (TSB) on this exact issue but it's not covered under a recall. I received further correspondence stating that because it's not a recall it has to go through Ford's warranty department and it may not be covered. My vehicle has been at the dealership since March 8th. This is very dangerous and is a significant safety risk to have harsh and delayed shifting, clunking and power loss. I hope a safety recall can be recommend to prevent serious injury.
Corrective Action:
While driving on the highway at moderate speeds during rush hour there was noticeable hesitation/delay with acceleration (automatic transmission). It made a noticeable clunk and it completely lost power momentarily. I called the Ford dealership and was told there is a Technical Service Bulletin (TSB) on this exact issue but it's not covered under a recall. I received further correspondence stating that because it's not a recall it has to go through Ford's warranty department and it may not be covered. My vehicle has been at the dealership since March 8th. This is very dangerous and is a significant safety risk to have harsh and delayed shifting, clunking and power loss. I hope a safety recall can be recommend to prevent serious injury.
Additional Notes:
While driving on the highway at moderate speeds during rush hour there was noticeable hesitation/delay with acceleration (automatic transmission). It made a noticeable clunk and it completely lost power momentarily. I called the Ford dealership and was told there is a Technical Service Bulletin (TSB) on this exact issue but it's not covered under a recall. I received further correspondence stating that because it's not a recall it has to go through Ford's warranty department and it may not be covered. My vehicle has been at the dealership since March 8th. This is very dangerous and is a significant safety risk to have harsh and delayed shifting, clunking and power loss. I hope a safety recall can be recommend to prevent serious injury.
Mfg Campaign: 11579610
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and driving 25 MPH, the service engine warning light was illuminated. The contact stated that upon starting the vehicle there was an abnormal rattling and ticking noise heard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and driving 25 MPH, the service engine warning light was illuminated. The contact stated that upon starting the vehicle there was an abnormal rattling and ticking noise heard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and driving 25 MPH, the service engine warning light was illuminated. The contact stated that upon starting the vehicle there was an abnormal rattling and ticking noise heard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 40,000.
Mfg Campaign: 11578879
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578669
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578669
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her , we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
Corrective Action:
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her , we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
Additional Notes:
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her , we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
Mfg Campaign: 11577935
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the electrical system became inoperable. The contact stated that the center console had no power. The contact stated that the radio and the charging station had no electrical power. The engine on due to low power warning light illuminated and went off. In addition, the rear driver's side door and the passenger's front and rear door latches were inoperable. The latches failed to unlock from the inside. The vehicle was taken to the dealer several times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 3,500.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the electrical system became inoperable. The contact stated that the center console had no power. The contact stated that the radio and the charging station had no electrical power. The engine on due to low power warning light illuminated and went off. In addition, the rear driver's side door and the passenger's front and rear door latches were inoperable. The latches failed to unlock from the inside. The vehicle was taken to the dealer several times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 3,500.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the electrical system became inoperable. The contact stated that the center console had no power. The contact stated that the radio and the charging station had no electrical power. The engine on due to low power warning light illuminated and went off. In addition, the rear driver's side door and the passenger's front and rear door latches were inoperable. The latches failed to unlock from the inside. The vehicle was taken to the dealer several times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 3,500.
Mfg Campaign: 11577324
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Frequent Hard shifting, especially going from 3-4 and 6-7. Frequent Clunking and hard shift while driving around town. While traveling in the interstate at approximately 55-60mph, Multiple times I have encountered accelerating on the freeway and momentarily losing power, feels like it shifted to neutral as I could not accelerate despite hitting the gas. After a few seconds the transmission shifts back and I can accelerate, but it was as if the transmission didn't know what gear to be in and it continues to shift hard before eventually going back to normal.
Corrective Action:
Frequent Hard shifting, especially going from 3-4 and 6-7. Frequent Clunking and hard shift while driving around town. While traveling in the interstate at approximately 55-60mph, Multiple times I have encountered accelerating on the freeway and momentarily losing power, feels like it shifted to neutral as I could not accelerate despite hitting the gas. After a few seconds the transmission shifts back and I can accelerate, but it was as if the transmission didn't know what gear to be in and it continues to shift hard before eventually going back to normal.
Additional Notes:
Frequent Hard shifting, especially going from 3-4 and 6-7. Frequent Clunking and hard shift while driving around town. While traveling in the interstate at approximately 55-60mph, Multiple times I have encountered accelerating on the freeway and momentarily losing power, feels like it shifted to neutral as I could not accelerate despite hitting the gas. After a few seconds the transmission shifts back and I can accelerate, but it was as if the transmission didn't know what gear to be in and it continues to shift hard before eventually going back to normal.
Mfg Campaign: 11577114
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that after starting the vehicle, there was a loud knocking and rattling sound coming from the engine compartment and the vehicle would shake and vibrate abnormally. The contact stated that the failure had progressed and was present while the engine was idling and while parking the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that after starting the vehicle, there was a loud knocking and rattling sound coming from the engine compartment and the vehicle would shake and vibrate abnormally. The contact stated that the failure had progressed and was present while the engine was idling and while parking the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that after starting the vehicle, there was a loud knocking and rattling sound coming from the engine compartment and the vehicle would shake and vibrate abnormally. The contact stated that the failure had progressed and was present while the engine was idling and while parking the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.
Mfg Campaign: 11575728
Recall Date: Mar 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that a loud, abnormal, knocking sound would emit from the vehicle upon start of the engine without engine. The contact also stated that the vehicle would vibrate while either parked or idle at a stop light. The vehicle was taken to a dealer where the vehicle was inspected; however, no defect was found with the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed for the failure. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that a loud, abnormal, knocking sound would emit from the vehicle upon start of the engine without engine. The contact also stated that the vehicle would vibrate while either parked or idle at a stop light. The vehicle was taken to a dealer where the vehicle was inspected; however, no defect was found with the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed for the failure. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that a loud, abnormal, knocking sound would emit from the vehicle upon start of the engine without engine. The contact also stated that the vehicle would vibrate while either parked or idle at a stop light. The vehicle was taken to a dealer where the vehicle was inspected; however, no defect was found with the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed for the failure. The failure mileage was approximately 68,000.
Mfg Campaign: 11575732
Recall Date: Mar 6, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that upon inspection, it was discovered that the front driver's side and passenger’s side headlight assemblies had experienced cracks and chips causing moisture to enter the headlight assemblies. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was concerned that the moisture inside the headlight assemblies would cause the front headlights to eventually fail. The failure mileage was 70,354.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that upon inspection, it was discovered that the front driver's side and passenger’s side headlight assemblies had experienced cracks and chips causing moisture to enter the headlight assemblies. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was concerned that the moisture inside the headlight assemblies would cause the front headlights to eventually fail. The failure mileage was 70,354.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that upon inspection, it was discovered that the front driver's side and passenger’s side headlight assemblies had experienced cracks and chips causing moisture to enter the headlight assemblies. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was concerned that the moisture inside the headlight assemblies would cause the front headlights to eventually fail. The failure mileage was 70,354.
Mfg Campaign: 11575306
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Corrective Action:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Additional Notes:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Mfg Campaign: 11574463
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Corrective Action:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Additional Notes:
For months now I have noticed a significant increase in the handling of my car to the point it is erratic and almost hard to drive, I have had my alignment looked at and have also seen that the inside of my rear tires is wearing more than the others as told to me in service reports for my car. A recall was put out for my vehicle which seems to be affected by almost every single recall but it says my car is not affected by this one. Which is The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. I think if anyone else has had similar issues this recall needs to be expanded to other vehicles.
Mfg Campaign: 11574463
Recall Date: Feb 28, 2024
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