FORD ESCAPE 2022

Complete listing of complaints and recalls for this vehicle

234
Complaints
39
Recalls

Complaints & Recalls

234 Complaints 39 Recalls

Official Safety Recalls - Important!

39 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 25V467000 SAFETY RECALL
694.3K Vehicles Affected
Recall Date: Jul 11, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.

Potential Risk:
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
FREE Recall Solution:
The remedy is currently under development. As an interim repair, dealers will update the engine control software, free of charge. Owner notification letters notifying owners of the safety risk are expected to be mailed August 18, 2025. Second letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S76. This recall expands and replaces previous recall numbers 22V-859, 24V187, and 25V165. Vehicles previously remedied under 22V-859, 24V187, and 25V165 will need to have the new final remedy performed once it is available.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S76
Recall Date: Jul 11, 2025
Ford Motor Company
NHTSA Campaign: 25V442000 SAFETY RECALL
200.1K Vehicles Affected
Recall Date: Jun 27, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Potential Risk:
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed July 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S72
Recall Date: Jun 27, 2025
Ford Motor Company
NHTSA Campaign: 25V345000 SAFETY RECALL
1.8K Vehicles Affected
Recall Date: May 23, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Potential Risk:
An engine compartment fire increases the risk of injury.
FREE Recall Solution:
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S54
Notice Date: Jun 27, 2025
Recall Date: May 23, 2025
Ford Motor Company
NHTSA Campaign: 25V165000 SAFETY RECALL
33.6K Vehicles Affected
Recall Date: Mar 14, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.

Potential Risk:
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
FREE Recall Solution:
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S21.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S21
Notice Date: Apr 22, 2025
Recall Date: Mar 14, 2025
Ford Motor Company
NHTSA Campaign: 25V133000 SAFETY RECALL
207 Vehicles Affected
Recall Date: Feb 28, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2022 Escape, and 2021-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 24V-330. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.

Potential Risk:
A loss of drive power increases the risk of a crash.
FREE Recall Solution:
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S16.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S16
Notice Date: Apr 11, 2025
Recall Date: Feb 28, 2025
Ford Motor Company
NHTSA Campaign: 24V954000 SAFETY RECALL
20.5K Vehicles Affected
Recall Date: Dec 20, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Potential Risk:
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
FREE Recall Solution:
Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S79
Notice Date: May 30, 2025
Recall Date: Dec 20, 2024
Ford Motor Company
NHTSA Campaign: 24V852000 SAFETY RECALL
27.7K Vehicles Affected
Recall Date: Nov 8, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
FREE Recall Solution:
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24C39
Notice Date: Dec 19, 2024
Recall Date: Nov 8, 2024
Ford Motor Company
NHTSA Campaign: 24V330000 SAFETY RECALL
9.3K Vehicles Affected
Recall Date: May 10, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.

Potential Risk:
A loss of drive power increases the risk of a crash.
FREE Recall Solution:
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024, and November 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S33
Notice Date: May 22, 2024
Recall Date: May 10, 2024
Ford Motor Company
NHTSA Campaign: 24V187000 SAFETY RECALL
42.7K Vehicles Affected
Recall Date: Mar 8, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco Sport and 2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.

Potential Risk:
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
FREE Recall Solution:
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Owner notification letters are expected to be mailed in April 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S16. This recall is an expansion of previous recall number 22V-859.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S16
Notice Date: Apr 24, 2024
Recall Date: Mar 8, 2024
Ford Motor Company
NHTSA Campaign: 23V380000 SAFETY RECALL
125.3K Vehicles Affected
Recall Date: May 26, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Potential Risk:
An engine compartment fire increases the risk of injury.
FREE Recall Solution:
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S27
Notice Date: May 3, 2024
Recall Date: May 26, 2023
Ford Motor Company
NHTSA Campaign: 22V859000 SAFETY RECALL
521.7K Vehicles Affected
Recall Date: Nov 18, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.

Potential Risk:
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
FREE Recall Solution:
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 22S73
Notice Date: Feb 28, 2023
Recall Date: Nov 18, 2022
Ford Motor Company
NHTSA Campaign: 22V484000 SAFETY RECALL
100.7K Vehicles Affected
Recall Date: Jul 7, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Potential Risk:
An engine compartment fire increases the risk of injury.
FREE Recall Solution:
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will modify the under engine shield and active grille shutter, free of charge. Owner notification letters were mailed August 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 22S47
Notice Date: Aug 19, 2022
Recall Date: Jul 7, 2022
Ford Motor Company
NHTSA Campaign: 22V191000 SAFETY RECALL
345.5K Vehicles Affected
Recall Date: Mar 25, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.

Potential Risk:
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
FREE Recall Solution:
Dealers will inspect the oil separator for damage or oil leaks, and replace the oil separator and seals, as necessary, free of charge. Owner notification letters were mailed April 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S21.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 22S21
Notice Date: Apr 18, 2022
Recall Date: Mar 25, 2022
Ford Motor Company
NHTSA Campaign: 22V149000 SAFETY RECALL
3 Vehicles Affected
Recall Date: Mar 11, 2022
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2022 Corsair and 2021-2022 Escape vehicles equipped with a 2.5L Hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.

Potential Risk:
A sudden loss of drive power increases the risk of a crash.
FREE Recall Solution:
Dealers will replace the high voltage battery, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S48.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S48
Notice Date: Mar 28, 2022
Recall Date: Mar 11, 2022
Ford Motor Company
NHTSA Campaign: 21V922000 SAFETY RECALL
114.7K Vehicles Affected
Recall Date: Nov 23, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Potential Risk:
During certain situations, the driver may have to apply more brake pedal force, and the distance required to stop the vehicle may be extended, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the front brake pads, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C31.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21C31
Notice Date: Aug 17, 2022
Recall Date: Nov 23, 2021

Consumer Complaints

234 Complaints
Ford Motor Company
Campaign: 11601590 Other
1 Vehicles Affected
Jul 12, 2024
Defect Description:

SEATS

Potential Consequences:

Driver's side seat: I use heated seat at times along with a/c to help my lower back pain. On [XXX] I was using it. I moved my right leg as I was driving with cruise control and I felt some skin tear off of the back of my thigh. Of course, it hurt and I immediately put my hand down and the seat was ridiculously hot! I had to keep my hand cupped underneath as I pulled off on the next exit. My daughter, [XXX] , was with me to witness this. She took pics in the gas station bathroom. I had 3 blisters total and 1 had ripped open with the skin hanging on the side. I have diabetes and diabetic neuropathy. Not a good combination with a defective heated seat that overheats to the point of blisters! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Driver's side seat: I use heated seat at times along with a/c to help my lower back pain. On [XXX] I was using it. I moved my right leg as I was driving with cruise control and I felt some skin tear off of the back of my thigh. Of course, it hurt and I immediately put my hand down and the seat was ridiculously hot! I had to keep my hand cupped underneath as I pulled off on the next exit. My daughter, [XXX] , was with me to witness this. She took pics in the gas station bathroom. I had 3 blisters total and 1 had ripped open with the skin hanging on the side. I have diabetes and diabetic neuropathy. Not a good combination with a defective heated seat that overheats to the point of blisters! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Driver's side seat: I use heated seat at times along with a/c to help my lower back pain. On [XXX] I was using it. I moved my right leg as I was driving with cruise control and I felt some skin tear off of the back of my thigh. Of course, it hurt and I immediately put my hand down and the seat was ridiculously hot! I had to keep my hand cupped underneath as I pulled off on the next exit. My daughter, [XXX] , was with me to witness this. She took pics in the gas station bathroom. I had 3 blisters total and 1 had ripped open with the skin hanging on the side. I have diabetes and diabetic neuropathy. Not a good combination with a defective heated seat that overheats to the point of blisters! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: FORD
Mfg Campaign: 11601590
Notice Date: Jul 12, 2024
Recall Date: Jul 12, 2024
Ford Motor Company
Campaign: 11596229 Other
Jun 24, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Hello, just as the drivers side door is suffering from poor welds, we believe the driver side door is well and suspect to all four doors. We are hearing rattling in the Door when opening and closing. It definitely matches other descriptions of issue in the drivers door.

Corrective Action:

Hello, just as the drivers side door is suffering from poor welds, we believe the driver side door is well and suspect to all four doors. We are hearing rattling in the Door when opening and closing. It definitely matches other descriptions of issue in the drivers door.

Additional Notes:

Hello, just as the drivers side door is suffering from poor welds, we believe the driver side door is well and suspect to all four doors. We are hearing rattling in the Door when opening and closing. It definitely matches other descriptions of issue in the drivers door.

Manufacturer: FORD
Mfg Campaign: 11596229
Notice Date: Jun 24, 2024
Recall Date: Jun 24, 2024
Ford Motor Company
Campaign: 11592655 Other
Jun 5, 2024
Defect Description:

STEERING

Potential Consequences:

Power steering on the vehicle failed without any warning or notice. It happened just as car was being parked. If the incident had happened while driving, our family would have been in grave danger. This is the second major issue with the relatively new car, in addition to the two safety recalls. Ford should be held accountable for faulty engineering that is unsafe and could take lives.

Corrective Action:

Power steering on the vehicle failed without any warning or notice. It happened just as car was being parked. If the incident had happened while driving, our family would have been in grave danger. This is the second major issue with the relatively new car, in addition to the two safety recalls. Ford should be held accountable for faulty engineering that is unsafe and could take lives.

Additional Notes:

Power steering on the vehicle failed without any warning or notice. It happened just as car was being parked. If the incident had happened while driving, our family would have been in grave danger. This is the second major issue with the relatively new car, in addition to the two safety recalls. Ford should be held accountable for faulty engineering that is unsafe and could take lives.

Manufacturer: FORD
Mfg Campaign: 11592655
Notice Date: Jun 5, 2024
Recall Date: Jun 5, 2024
Ford Motor Company
Campaign: 11590825 Other
May 26, 2024
Defect Description:

STEERING

Potential Consequences:

On three separate occasions, the steering wheel has locked while the vehicle is in drive. My safety is at risk as the car becomes inoperable. I brought the vehicle in for service, and was told they were unable to reproduce it. No warnings or alerts were received after the incidents.

Corrective Action:

On three separate occasions, the steering wheel has locked while the vehicle is in drive. My safety is at risk as the car becomes inoperable. I brought the vehicle in for service, and was told they were unable to reproduce it. No warnings or alerts were received after the incidents.

Additional Notes:

On three separate occasions, the steering wheel has locked while the vehicle is in drive. My safety is at risk as the car becomes inoperable. I brought the vehicle in for service, and was told they were unable to reproduce it. No warnings or alerts were received after the incidents.

Manufacturer: FORD
Mfg Campaign: 11590825
Notice Date: May 26, 2024
Recall Date: May 26, 2024
Ford Motor Company
Campaign: 11590728 Other
May 25, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I don't do much interstate/expressway driving but after an 80 mile trip yesterday, my ears last night had tinnitus hiss and it continues today, The sound inside the car was a continuous loud medium high-pitched sound. This vehicle's engine is noisy as you pick up speed but not unacceptable. This sound was eminating from the road and amplified through the vehicle chassis and interior driving chamber and easily cancelled out any noise coming from the engine compartment. This sound was high enough that a horn or siren could be canceled out unless right on a tight perimeter of the car.

Corrective Action:

I don't do much interstate/expressway driving but after an 80 mile trip yesterday, my ears last night had tinnitus hiss and it continues today, The sound inside the car was a continuous loud medium high-pitched sound. This vehicle's engine is noisy as you pick up speed but not unacceptable. This sound was eminating from the road and amplified through the vehicle chassis and interior driving chamber and easily cancelled out any noise coming from the engine compartment. This sound was high enough that a horn or siren could be canceled out unless right on a tight perimeter of the car.

Additional Notes:

I don't do much interstate/expressway driving but after an 80 mile trip yesterday, my ears last night had tinnitus hiss and it continues today, The sound inside the car was a continuous loud medium high-pitched sound. This vehicle's engine is noisy as you pick up speed but not unacceptable. This sound was eminating from the road and amplified through the vehicle chassis and interior driving chamber and easily cancelled out any noise coming from the engine compartment. This sound was high enough that a horn or siren could be canceled out unless right on a tight perimeter of the car.

Manufacturer: FORD
Mfg Campaign: 11590728
Notice Date: May 25, 2024
Recall Date: May 25, 2024
Ford Motor Company
Campaign: 11589733 Other
May 20, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: FORD
Mfg Campaign: 11589733
Notice Date: May 20, 2024
Recall Date: May 20, 2024
Ford Motor Company
Campaign: 11589733 Other
May 20, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

I have a 2022 ford escape ecoboost I was going the freeway so put it on faster drive , push button it started to go then at maybe about 35 mph it jerked us all back and fourth my car gear went from drive to neutral and car lost power on the freeway ! I had my [XXX] nephew with me and my [XXX] old mom who was jerked back and forth ! Thank god for seatbelts ! I don’t know what to do called ford and have to take care in to see what could have caused this problem ! I hate the dealership I go to !and need to find a place that’s honest about what’s happening ! Had to pull over and try to come off freeway . I live in ca , u dont get a police report unless there is a major accident or major hurt , cops don’t come for these kind of things . And it just happened again for the 2nd time , 1st time it happened about 1 year into owning the car , I thought maybe I did something wrong ! But now I know I didn’t , told ford before but nothing was done about it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: FORD
Mfg Campaign: 11589733
Notice Date: May 20, 2024
Recall Date: May 20, 2024
Ford Motor Company
Campaign: 11589542 Other
1 Vehicles Affected
May 19, 2024
Defect Description:

SEATS

Potential Consequences:

I was on the passenger rear side, lifting the lever to lay the back of the seat flat and forward while doing so I was slightly in the vehicle, trying to lift the lever. When all of a sudden the seat flew forward very rapidly like spring action, and the piece that holds the seatbelt at the top of the back of the seat, which is plastic, slammed into my bridge of my nose, causing a laceration and possible nose fracture.

Corrective Action:

I was on the passenger rear side, lifting the lever to lay the back of the seat flat and forward while doing so I was slightly in the vehicle, trying to lift the lever. When all of a sudden the seat flew forward very rapidly like spring action, and the piece that holds the seatbelt at the top of the back of the seat, which is plastic, slammed into my bridge of my nose, causing a laceration and possible nose fracture.

Additional Notes:

I was on the passenger rear side, lifting the lever to lay the back of the seat flat and forward while doing so I was slightly in the vehicle, trying to lift the lever. When all of a sudden the seat flew forward very rapidly like spring action, and the piece that holds the seatbelt at the top of the back of the seat, which is plastic, slammed into my bridge of my nose, causing a laceration and possible nose fracture.

Manufacturer: FORD
Mfg Campaign: 11589542
Notice Date: May 19, 2024
Recall Date: May 19, 2024
Ford Motor Company
Campaign: 11587559 Other
May 7, 2024
Defect Description:

ENGINE

Potential Consequences:

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.

Corrective Action:

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.

Additional Notes:

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.

Manufacturer: FORD
Mfg Campaign: 11587559
Notice Date: May 7, 2024
Recall Date: May 7, 2024
Ford Motor Company
Campaign: 11585121 Other
Apr 25, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

It leaks or consumes excess amounts of coolant. I’ve had to refill it twice now. I know this is weird with a newer car with only 23,000 miles.

Corrective Action:

It leaks or consumes excess amounts of coolant. I’ve had to refill it twice now. I know this is weird with a newer car with only 23,000 miles.

Additional Notes:

It leaks or consumes excess amounts of coolant. I’ve had to refill it twice now. I know this is weird with a newer car with only 23,000 miles.

Manufacturer: FORD
Mfg Campaign: 11585121
Notice Date: Apr 25, 2024
Recall Date: Apr 25, 2024
Ford Motor Company
Campaign: 11584321 Other
Apr 21, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

- Brakes make a rough squeeling or scrubbing noise when applied. This intensifies when wet or humid outside. - The brake system could be failing or causing pads to deteriorate. - When I brought this to the service manager's attentiin at the dealership he stated, " Yeah, it happens" and never did anything about it. - Unknown if ever inspected since I am the second owner and there are a couple of service records in history with "unknown" in the description. - There have been no warning lamps or any other symptoms.

Corrective Action:

- Brakes make a rough squeeling or scrubbing noise when applied. This intensifies when wet or humid outside. - The brake system could be failing or causing pads to deteriorate. - When I brought this to the service manager's attentiin at the dealership he stated, " Yeah, it happens" and never did anything about it. - Unknown if ever inspected since I am the second owner and there are a couple of service records in history with "unknown" in the description. - There have been no warning lamps or any other symptoms.

Additional Notes:

- Brakes make a rough squeeling or scrubbing noise when applied. This intensifies when wet or humid outside. - The brake system could be failing or causing pads to deteriorate. - When I brought this to the service manager's attentiin at the dealership he stated, " Yeah, it happens" and never did anything about it. - Unknown if ever inspected since I am the second owner and there are a couple of service records in history with "unknown" in the description. - There have been no warning lamps or any other symptoms.

Manufacturer: FORD
Mfg Campaign: 11584321
Notice Date: Apr 21, 2024
Recall Date: Apr 21, 2024
Ford Motor Company
Campaign: 11583764 Other
Apr 18, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the brakes were making an abnormal squealing and grinding noise. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, who diagnosed that the brakes were working as designed but that the brakes may be replaced to cease the abnormal noise. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.

Corrective Action:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the brakes were making an abnormal squealing and grinding noise. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, who diagnosed that the brakes were working as designed but that the brakes may be replaced to cease the abnormal noise. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.

Additional Notes:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the brakes were making an abnormal squealing and grinding noise. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, who diagnosed that the brakes were working as designed but that the brakes may be replaced to cease the abnormal noise. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.

Manufacturer: FORD
Mfg Campaign: 11583764
Notice Date: Apr 18, 2024
Recall Date: Apr 18, 2024
Ford Motor Company
Campaign: 11583089 Other
Apr 15, 2024
Defect Description:

AIR BAGS

Potential Consequences:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Corrective Action:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Additional Notes:

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Manufacturer: FORD
Mfg Campaign: 11583089
Notice Date: Apr 15, 2024
Recall Date: Apr 15, 2024
Ford Motor Company
Campaign: 11582018 Other
Apr 9, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My panoramic sunroof cracked with no signs of impact at all and once i open the car the sunroof exploded apart.

Corrective Action:

My panoramic sunroof cracked with no signs of impact at all and once i open the car the sunroof exploded apart.

Additional Notes:

My panoramic sunroof cracked with no signs of impact at all and once i open the car the sunroof exploded apart.

Manufacturer: FORD
Mfg Campaign: 11582018
Notice Date: Apr 9, 2024
Recall Date: Apr 9, 2024
Ford Motor Company
Campaign: 11580353 Other
Apr 1, 2024
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Night driving safety risk due to no ambient lighting and unable to locate door controls,usb connection,heating controls,cup holder, while driving. Interior is in total darkness throughout night driving! If I need to find any connections I am unable and when I was driving I had to look away from traffic and avoided losing control of my vehicle!! Ford says this 2022 Escape doesn’t have ambient lighting and because this is a safety risk, i am hoping this can be rectified.

Corrective Action:

Night driving safety risk due to no ambient lighting and unable to locate door controls,usb connection,heating controls,cup holder, while driving. Interior is in total darkness throughout night driving! If I need to find any connections I am unable and when I was driving I had to look away from traffic and avoided losing control of my vehicle!! Ford says this 2022 Escape doesn’t have ambient lighting and because this is a safety risk, i am hoping this can be rectified.

Additional Notes:

Night driving safety risk due to no ambient lighting and unable to locate door controls,usb connection,heating controls,cup holder, while driving. Interior is in total darkness throughout night driving! If I need to find any connections I am unable and when I was driving I had to look away from traffic and avoided losing control of my vehicle!! Ford says this 2022 Escape doesn’t have ambient lighting and because this is a safety risk, i am hoping this can be rectified.

Manufacturer: FORD
Mfg Campaign: 11580353
Notice Date: Apr 1, 2024
Recall Date: Apr 1, 2024
Ford Motor Company
Campaign: 11578404 Other
Mar 20, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2022 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle started losing power. The contact stated that a notification from the Ford mobile app indicated that there was a power train malfunction, reduction in power, Four-wheel Drive fault, and advised to contact an authorized dealer. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle and drive to the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure. The failure mileage was approximately 23,000.

Corrective Action:

The contact owns a 2022 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle started losing power. The contact stated that a notification from the Ford mobile app indicated that there was a power train malfunction, reduction in power, Four-wheel Drive fault, and advised to contact an authorized dealer. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle and drive to the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure. The failure mileage was approximately 23,000.

Additional Notes:

The contact owns a 2022 Ford Escape. The contact stated that while driving approximately 50 MPH, the vehicle started losing power. The contact stated that a notification from the Ford mobile app indicated that there was a power train malfunction, reduction in power, Four-wheel Drive fault, and advised to contact an authorized dealer. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle and drive to the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure. The failure mileage was approximately 23,000.

Manufacturer: FORD
Mfg Campaign: 11578404
Notice Date: Mar 20, 2024
Recall Date: Mar 20, 2024
Ford Motor Company
Campaign: 11577993 Other
Mar 18, 2024
Defect Description:

STRUCTURE

Potential Consequences:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Corrective Action:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Additional Notes:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Manufacturer: FORD
Mfg Campaign: 11577993
Notice Date: Mar 18, 2024
Recall Date: Mar 18, 2024
Ford Motor Company
Campaign: 11577993 Other
Mar 18, 2024
Defect Description:

STRUCTURE:BODY:ROOF AND PILLARS

Potential Consequences:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Corrective Action:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Additional Notes:

The contact owns a 2022 Ford Escape. The contact stated that while the vehicle was parked, she observed a missing piece of the roof rack on the passenger’s side. The vehicle was taken to a dealer where it was diagnosed that the black applique mounting needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 5,000.

Manufacturer: FORD
Mfg Campaign: 11577993
Notice Date: Mar 18, 2024
Recall Date: Mar 18, 2024
Ford Motor Company
Campaign: 11577578 Other
Mar 15, 2024
Defect Description:

ENGINE

Potential Consequences:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Corrective Action:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Additional Notes:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Manufacturer: FORD
Mfg Campaign: 11577578
Notice Date: Mar 15, 2024
Recall Date: Mar 15, 2024
Ford Motor Company
Campaign: 11577578 Other
Mar 15, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Corrective Action:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Additional Notes:

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Manufacturer: FORD
Mfg Campaign: 11577578
Notice Date: Mar 15, 2024
Recall Date: Mar 15, 2024

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