Complaints & Recalls
Official Safety Recalls - Important!
72 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S54
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S79
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S33
Recall Date: May 10, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S27
Recall Date: May 26, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S47
Recall Date: Jul 7, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S33
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S59
Recall Date: Oct 15, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S35
Recall Date: Jul 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
1.6K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the driver’s and passenger’s side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the driver’s and passenger’s side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the driver’s and passenger’s side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123.
Mfg Campaign: 11494860
Recall Date: Nov 25, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK
Potential Consequences:
The contact owned a 2020 Ford Escape. The contact received notification of Ford Campaign Number: 20E03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted.
Corrective Action:
The contact owned a 2020 Ford Escape. The contact received notification of Ford Campaign Number: 20E03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted.
Additional Notes:
The contact owned a 2020 Ford Escape. The contact received notification of Ford Campaign Number: 20E03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted.
Mfg Campaign: 11494899
Recall Date: Nov 25, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 39,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 39,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 39,000.
Mfg Campaign: 11493435
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Corrective Action:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Additional Notes:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Mfg Campaign: 11492333
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Corrective Action:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Additional Notes:
In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.
Mfg Campaign: 11492333
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
what component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise The driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local Ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 Ford Escapes. The 2 collision centers had multiple Ford Escapes on their lot with the same issue. My car has 50K miles and I was told that Ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient for Ford). I am concerned that Ford is building cars with doors that only last 2 years.
Corrective Action:
what component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise The driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local Ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 Ford Escapes. The 2 collision centers had multiple Ford Escapes on their lot with the same issue. My car has 50K miles and I was told that Ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient for Ford). I am concerned that Ford is building cars with doors that only last 2 years.
Additional Notes:
what component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise The driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local Ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 Ford Escapes. The 2 collision centers had multiple Ford Escapes on their lot with the same issue. My car has 50K miles and I was told that Ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient for Ford). I am concerned that Ford is building cars with doors that only last 2 years.
Mfg Campaign: 11490488
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Heard a large popping noise when open door driver side tack weld to hinge popped off holes in door
Corrective Action:
Heard a large popping noise when open door driver side tack weld to hinge popped off holes in door
Additional Notes:
Heard a large popping noise when open door driver side tack weld to hinge popped off holes in door
Mfg Campaign: 11489714
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 Ford Dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about $3000 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [XXX] a customer rep for Ford she told me she is working with others and that Ford would cover maybe 60% of the cost. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 Ford Dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about $3000 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [XXX] a customer rep for Ford she told me she is working with others and that Ford would cover maybe 60% of the cost. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 Ford Dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about $3000 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [XXX] a customer rep for Ford she told me she is working with others and that Ford would cover maybe 60% of the cost. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11488995
Recall Date: Oct 12, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front Drivers Side Door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 Ford Escape.
Corrective Action:
Front Drivers Side Door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 Ford Escape.
Additional Notes:
Front Drivers Side Door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 Ford Escape.
Mfg Campaign: 11488822
Recall Date: Oct 11, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened
Corrective Action:
pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened
Additional Notes:
pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened
Mfg Campaign: 11488458
Recall Date: Oct 8, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per Ford Motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 Ford Escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until Ford Motor Company replaces all of the doors that are made from steel that is subject to this fatigue failure problem.
Corrective Action:
On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per Ford Motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 Ford Escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until Ford Motor Company replaces all of the doors that are made from steel that is subject to this fatigue failure problem.
Additional Notes:
On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per Ford Motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 Ford Escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until Ford Motor Company replaces all of the doors that are made from steel that is subject to this fatigue failure problem.
Mfg Campaign: 11486788
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated when she opened the driver’s side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver’s side window. The vehicle was taken to the local dealer and the contact was informed that the driver’s side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 51,663.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated when she opened the driver’s side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver’s side window. The vehicle was taken to the local dealer and the contact was informed that the driver’s side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 51,663.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated when she opened the driver’s side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver’s side window. The vehicle was taken to the local dealer and the contact was informed that the driver’s side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 51,663.
Mfg Campaign: 11484322
Recall Date: Sep 13, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.
Mfg Campaign: 11483309
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Bought this brand new in April of 2021. Original owner. My problem is with the drivers side door. Every time I open it it makes a popping sound. No accidents or incidents. Seems like something is seriously wrong with the middle component. Now I have to barely open it just to squeeze through as I'm worried that it'll fall off. What's the deal? Overpriced vehicle . Many other problems but this one takes the cake 86000 highway miles mainly commute. But this isn't about the engine it's about the quality. Also vibration coming from the transmission, poor carpeting that receded right after I bought it, connectivity issues with my phone, and is a very uncomfortable drive. Ford has officially lost business.
Corrective Action:
Bought this brand new in April of 2021. Original owner. My problem is with the drivers side door. Every time I open it it makes a popping sound. No accidents or incidents. Seems like something is seriously wrong with the middle component. Now I have to barely open it just to squeeze through as I'm worried that it'll fall off. What's the deal? Overpriced vehicle . Many other problems but this one takes the cake 86000 highway miles mainly commute. But this isn't about the engine it's about the quality. Also vibration coming from the transmission, poor carpeting that receded right after I bought it, connectivity issues with my phone, and is a very uncomfortable drive. Ford has officially lost business.
Additional Notes:
Bought this brand new in April of 2021. Original owner. My problem is with the drivers side door. Every time I open it it makes a popping sound. No accidents or incidents. Seems like something is seriously wrong with the middle component. Now I have to barely open it just to squeeze through as I'm worried that it'll fall off. What's the deal? Overpriced vehicle . Many other problems but this one takes the cake 86000 highway miles mainly commute. But this isn't about the engine it's about the quality. Also vibration coming from the transmission, poor carpeting that receded right after I bought it, connectivity issues with my phone, and is a very uncomfortable drive. Ford has officially lost business.
Mfg Campaign: 11480659
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Lo que pasa es que se prende la luz del check engine por unas horas y se apaga pero la falla siguen en el vehículo y el código que marca cuando lo cheque P04F0 es una válvula de emisión evaporisantes en una FORD ESCAPE 2020, si tiene la falla por que se apago el check engine cuantos automóviles estén pasando por lo mismo y estén contaminado el medio ambiente gracias( Ford me va a cambiar la válvula que esta cubierta por garantía)
Corrective Action:
Lo que pasa es que se prende la luz del check engine por unas horas y se apaga pero la falla siguen en el vehículo y el código que marca cuando lo cheque P04F0 es una válvula de emisión evaporisantes en una FORD ESCAPE 2020, si tiene la falla por que se apago el check engine cuantos automóviles estén pasando por lo mismo y estén contaminado el medio ambiente gracias( Ford me va a cambiar la válvula que esta cubierta por garantía)
Additional Notes:
Lo que pasa es que se prende la luz del check engine por unas horas y se apaga pero la falla siguen en el vehículo y el código que marca cuando lo cheque P04F0 es una válvula de emisión evaporisantes en una FORD ESCAPE 2020, si tiene la falla por que se apago el check engine cuantos automóviles estén pasando por lo mismo y estén contaminado el medio ambiente gracias( Ford me va a cambiar la válvula que esta cubierta por garantía)
Mfg Campaign: 11480225
Recall Date: Aug 19, 2022
Ford Motor Company
Defect Description:
Other/I am not sure
Potential Consequences:
The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips” to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint The contact had the child seat removed by the local fire department since they were unable to do it themselves.
Corrective Action:
The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips” to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint The contact had the child seat removed by the local fire department since they were unable to do it themselves.
Additional Notes:
The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips” to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint The contact had the child seat removed by the local fire department since they were unable to do it themselves.
Mfg Campaign: 11479823
Recall Date: Aug 17, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side door will not open from the inside and window will not go up or down. Also, doesn't seem to be locking properly. Took vehicle to the dealership and they said there is no recall on this issue and it needs to be taken to a Bodyshop to be corrected. This vehicle is a daily driver with very low milage. It hasn't been involved in any accidents or vandalism so insurance will not cover the fix and no recall. This need to be addressed ASAP.
Corrective Action:
Driver side door will not open from the inside and window will not go up or down. Also, doesn't seem to be locking properly. Took vehicle to the dealership and they said there is no recall on this issue and it needs to be taken to a Bodyshop to be corrected. This vehicle is a daily driver with very low milage. It hasn't been involved in any accidents or vandalism so insurance will not cover the fix and no recall. This need to be addressed ASAP.
Additional Notes:
Driver side door will not open from the inside and window will not go up or down. Also, doesn't seem to be locking properly. Took vehicle to the dealership and they said there is no recall on this issue and it needs to be taken to a Bodyshop to be corrected. This vehicle is a daily driver with very low milage. It hasn't been involved in any accidents or vandalism so insurance will not cover the fix and no recall. This need to be addressed ASAP.
Mfg Campaign: 11479508
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1 - The spot weld in the door broke. Which is not allowing the window to go down which is also not allowing the car doors to lock. 2 - What if in an accident the window can not go down and that is my only option? What if we cant lock the door going through cities and stopping at lights? Secruiting of doors not locking is a issue. What if door does not hold and falls off? 3 - Yes to Ford Garage in the area 4 - Zero other issues. Like everyone else is reporting the same issue. Im not the only one. NHTSA is even putting a notice out about it. Why is this not covered by Ford? What other issues are wrong with the car if a spot weld broke? Faulty mechanics being used to build a car.
Corrective Action:
1 - The spot weld in the door broke. Which is not allowing the window to go down which is also not allowing the car doors to lock. 2 - What if in an accident the window can not go down and that is my only option? What if we cant lock the door going through cities and stopping at lights? Secruiting of doors not locking is a issue. What if door does not hold and falls off? 3 - Yes to Ford Garage in the area 4 - Zero other issues. Like everyone else is reporting the same issue. Im not the only one. NHTSA is even putting a notice out about it. Why is this not covered by Ford? What other issues are wrong with the car if a spot weld broke? Faulty mechanics being used to build a car.
Additional Notes:
1 - The spot weld in the door broke. Which is not allowing the window to go down which is also not allowing the car doors to lock. 2 - What if in an accident the window can not go down and that is my only option? What if we cant lock the door going through cities and stopping at lights? Secruiting of doors not locking is a issue. What if door does not hold and falls off? 3 - Yes to Ford Garage in the area 4 - Zero other issues. Like everyone else is reporting the same issue. Im not the only one. NHTSA is even putting a notice out about it. Why is this not covered by Ford? What other issues are wrong with the car if a spot weld broke? Faulty mechanics being used to build a car.
Mfg Campaign: 11478328
Recall Date: Aug 9, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The door makes a cranky noise that makes it hard to open and close. The windows are also possibly going down now. the dealership is not trying to take responsible.
Corrective Action:
The door makes a cranky noise that makes it hard to open and close. The windows are also possibly going down now. the dealership is not trying to take responsible.
Additional Notes:
The door makes a cranky noise that makes it hard to open and close. The windows are also possibly going down now. the dealership is not trying to take responsible.
Mfg Campaign: 11478241
Recall Date: Aug 8, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
For no apparent reason, driver side door malfunctioned in mid-July 2022. Could not open all the way and power window struggled. Now door creaks and power window stuck in open position. Crest Ford dealer in Warren, MI claimed high winds or over extension. There was no high winds nor over extension. This is a manufacturer's defect. Crest Ford dealer stated I would be responsible for new door -- over $1,000. If I don't repair they are deducting the problem from my trade-in value.
Corrective Action:
For no apparent reason, driver side door malfunctioned in mid-July 2022. Could not open all the way and power window struggled. Now door creaks and power window stuck in open position. Crest Ford dealer in Warren, MI claimed high winds or over extension. There was no high winds nor over extension. This is a manufacturer's defect. Crest Ford dealer stated I would be responsible for new door -- over $1,000. If I don't repair they are deducting the problem from my trade-in value.
Additional Notes:
For no apparent reason, driver side door malfunctioned in mid-July 2022. Could not open all the way and power window struggled. Now door creaks and power window stuck in open position. Crest Ford dealer in Warren, MI claimed high winds or over extension. There was no high winds nor over extension. This is a manufacturer's defect. Crest Ford dealer stated I would be responsible for new door -- over $1,000. If I don't repair they are deducting the problem from my trade-in value.
Mfg Campaign: 11477934
Recall Date: Aug 6, 2022
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