Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission went out while driving down the road and I was barely able to get off the road. According to the dealership the transmission had an internal failure at 61000 miles.
Corrective Action:
The transmission went out while driving down the road and I was barely able to get off the road. According to the dealership the transmission had an internal failure at 61000 miles.
Additional Notes:
The transmission went out while driving down the road and I was barely able to get off the road. According to the dealership the transmission had an internal failure at 61000 miles.
Mfg Campaign: 11518132
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owned a 2018 Ford Escape. The contact stated while driving 12 MPH while approaching a speed bump, the vehicle lost the power steering and the hill assist warning light illuminated. The steering wheel became stiff causing the vehicle to flip completely over onto the roof of the vehicle. The contact stuffed minor injuries. A police report was filed. The vehicle was towed to a towed lot and was deemed totally lost. The manufacturer was contacted, and a case was filed. The failure mileage was 53,086.
Corrective Action:
The contact owned a 2018 Ford Escape. The contact stated while driving 12 MPH while approaching a speed bump, the vehicle lost the power steering and the hill assist warning light illuminated. The steering wheel became stiff causing the vehicle to flip completely over onto the roof of the vehicle. The contact stuffed minor injuries. A police report was filed. The vehicle was towed to a towed lot and was deemed totally lost. The manufacturer was contacted, and a case was filed. The failure mileage was 53,086.
Additional Notes:
The contact owned a 2018 Ford Escape. The contact stated while driving 12 MPH while approaching a speed bump, the vehicle lost the power steering and the hill assist warning light illuminated. The steering wheel became stiff causing the vehicle to flip completely over onto the roof of the vehicle. The contact stuffed minor injuries. A police report was filed. The vehicle was towed to a towed lot and was deemed totally lost. The manufacturer was contacted, and a case was filed. The failure mileage was 53,086.
Mfg Campaign: 11517871
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Mfg Campaign: 11517893
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.
Mfg Campaign: 11517893
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.
Mfg Campaign: 11517664
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into engine causing engine replacement
Corrective Action:
Coolant leaked into engine causing engine replacement
Additional Notes:
Coolant leaked into engine causing engine replacement
Mfg Campaign: 11517754
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that after purchasing the vehicle while driving at an undisclosed speed, the front driver’s side seat pivoted back requiring the contact to stand on her left foot to reach the brake pedal while the seat inadvertently adjusted backward without warning. The contact then stated that the rear passenger’s and driver’s side door failed to open, and the front passenger’s side door intermittently failed to open. Additionally, the contact stated that the vehicle started to shake, and the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the air intake tubes were glued together causing a lack of intake air. Additionally, cylinder #3 had misfired. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 101,918.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that after purchasing the vehicle while driving at an undisclosed speed, the front driver’s side seat pivoted back requiring the contact to stand on her left foot to reach the brake pedal while the seat inadvertently adjusted backward without warning. The contact then stated that the rear passenger’s and driver’s side door failed to open, and the front passenger’s side door intermittently failed to open. Additionally, the contact stated that the vehicle started to shake, and the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the air intake tubes were glued together causing a lack of intake air. Additionally, cylinder #3 had misfired. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 101,918.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that after purchasing the vehicle while driving at an undisclosed speed, the front driver’s side seat pivoted back requiring the contact to stand on her left foot to reach the brake pedal while the seat inadvertently adjusted backward without warning. The contact then stated that the rear passenger’s and driver’s side door failed to open, and the front passenger’s side door intermittently failed to open. Additionally, the contact stated that the vehicle started to shake, and the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the air intake tubes were glued together causing a lack of intake air. Additionally, cylinder #3 had misfired. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 101,918.
Mfg Campaign: 11517473
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In my 2018 ford escape, that I purchased only two years ago, my check engine light came on for the first time. I took my car to the dealership, and they stated that there was a coolant leak and had leaked into my cylinder 4 causing the vehicle to misfire and not function properly. Due to this, the dealership stated that this repair would cost me 8500 dollars to repair this issue and that was by replacing the short block of the engine.
Corrective Action:
In my 2018 ford escape, that I purchased only two years ago, my check engine light came on for the first time. I took my car to the dealership, and they stated that there was a coolant leak and had leaked into my cylinder 4 causing the vehicle to misfire and not function properly. Due to this, the dealership stated that this repair would cost me 8500 dollars to repair this issue and that was by replacing the short block of the engine.
Additional Notes:
In my 2018 ford escape, that I purchased only two years ago, my check engine light came on for the first time. I took my car to the dealership, and they stated that there was a coolant leak and had leaked into my cylinder 4 causing the vehicle to misfire and not function properly. Due to this, the dealership stated that this repair would cost me 8500 dollars to repair this issue and that was by replacing the short block of the engine.
Mfg Campaign: 11517541
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Corrective Action:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Additional Notes:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Mfg Campaign: 11517094
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Corrective Action:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Additional Notes:
In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.
Mfg Campaign: 11517094
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint on the pillar next to the windshield on the drivers side just bubbled up, cracked and flaked away leaving the body of my car exposed to the weather elements. Searching the internet, I have found this is a common problem with Fords, but Ford won't fix it. Since this is common and obviously a factory defect, I feel a recall should be issued to cover this.
Corrective Action:
The paint on the pillar next to the windshield on the drivers side just bubbled up, cracked and flaked away leaving the body of my car exposed to the weather elements. Searching the internet, I have found this is a common problem with Fords, but Ford won't fix it. Since this is common and obviously a factory defect, I feel a recall should be issued to cover this.
Additional Notes:
The paint on the pillar next to the windshield on the drivers side just bubbled up, cracked and flaked away leaving the body of my car exposed to the weather elements. Searching the internet, I have found this is a common problem with Fords, but Ford won't fix it. Since this is common and obviously a factory defect, I feel a recall should be issued to cover this.
Mfg Campaign: 11516752
Recall Date: Apr 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Corrective Action:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Additional Notes:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Mfg Campaign: 11516614
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Corrective Action:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Additional Notes:
The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.
Mfg Campaign: 11516614
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving vehicle on highway at highway speeds of 65 MPH. Vehicle check engine light started flashing. Vehicles slowed to 20 MPH. We almost got hit by 6 different vehicles and caused a pile up. Large cloud of black smoke left from tailpipes. Was stranded on side of highway. Was told by Ford that vehicle needed a new short block. This is the 3 engine for this vehicle with only 37000 miles.
Corrective Action:
While driving vehicle on highway at highway speeds of 65 MPH. Vehicle check engine light started flashing. Vehicles slowed to 20 MPH. We almost got hit by 6 different vehicles and caused a pile up. Large cloud of black smoke left from tailpipes. Was stranded on side of highway. Was told by Ford that vehicle needed a new short block. This is the 3 engine for this vehicle with only 37000 miles.
Additional Notes:
While driving vehicle on highway at highway speeds of 65 MPH. Vehicle check engine light started flashing. Vehicles slowed to 20 MPH. We almost got hit by 6 different vehicles and caused a pile up. Large cloud of black smoke left from tailpipes. Was stranded on side of highway. Was told by Ford that vehicle needed a new short block. This is the 3 engine for this vehicle with only 37000 miles.
Mfg Campaign: 11516391
Recall Date: Apr 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Corrective Action:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Additional Notes:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Mfg Campaign: 11516210
Recall Date: Apr 9, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Corrective Action:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Additional Notes:
I had my adaptive cruise control on while driving on a highway and suddenly lost power/acceleration. I was able to limp the car back home and the check engine light came on. I took it in to get the error code read, which prompted that there was an issue with the high pressure fuel pump. I got that replaced by our normal service provider and picked up my vehicle. While driving the vehicle again (with adaptive cruise on), I lost acceleration/power. Since I wasn't in the area, I had the vehicle towed back to the service provider where the replaced fuel pump had "collapsed onto itself and broke", which luckily didn't cause serious injury. In this state, the service provider told me it was unsafe to drive. With the newest fuel pump, everything seemed fine for a few days in my daily travels. We were on our way to a vacation stay (highway speeds, adaptive cruise, driving for 2+ hours, etc.) when the issue presented itself again. This time when we returned to the service center, they stated that the engine had sludge which was causing the damage to the fuel pump and we would need to replace the engine. Since owning this vehicle, I have had it serviced as stated in the Ford service schedule (90,000 mile service, oil changes, etc.) and have always kept an eye on the temperature gauge. The fact that I have maintained this vehicle well and the engine now needs replacing doesn't seem to add up. I feel like there is a serious flaw with these engines and luckily, they didn't cause any accidents or harm in this instance.
Mfg Campaign: 11516210
Recall Date: Apr 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle made a loud knocking sound. The vehicle was restarted, and the check engine warning light illuminated. Additionally, whenever the A/C was activated, there was a squealing sound coming from the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the warranty had expired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 58,200.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle made a loud knocking sound. The vehicle was restarted, and the check engine warning light illuminated. Additionally, whenever the A/C was activated, there was a squealing sound coming from the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the warranty had expired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 58,200.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle made a loud knocking sound. The vehicle was restarted, and the check engine warning light illuminated. Additionally, whenever the A/C was activated, there was a squealing sound coming from the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the warranty had expired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 58,200.
Mfg Campaign: 11515648
Recall Date: Apr 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Corrective Action:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Additional Notes:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Mfg Campaign: 11515391
Recall Date: Apr 4, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Corrective Action:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Additional Notes:
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing anything about it.
Mfg Campaign: 11515391
Recall Date: Apr 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle the contact heard an unknown sound coming from the vehicle and the vehicle started to shake, followed by the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty and did not provide any assistance. The failure mileage was 137,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle the contact heard an unknown sound coming from the vehicle and the vehicle started to shake, followed by the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty and did not provide any assistance. The failure mileage was 137,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle the contact heard an unknown sound coming from the vehicle and the vehicle started to shake, followed by the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty and did not provide any assistance. The failure mileage was 137,000.
Mfg Campaign: 11515289
Recall Date: Apr 3, 2023
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