Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the cylinder head was cracked, and coolant was leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the cylinder head was cracked, and coolant was leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the cylinder head was cracked, and coolant was leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Mfg Campaign: 11520437
Recall Date: May 4, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.
Corrective Action:
The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.
Additional Notes:
The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.
Mfg Campaign: 11520250
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated, along with several other unknown warning lights. Additionally, the vehicle stalled. The vehicle was towed to an independent mechanic, who related the failure to Technical Service Bulletin Number: 21-2269 (1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/or Illuminated MIL). The vehicle was towed to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion into the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated, along with several other unknown warning lights. Additionally, the vehicle stalled. The vehicle was towed to an independent mechanic, who related the failure to Technical Service Bulletin Number: 21-2269 (1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/or Illuminated MIL). The vehicle was towed to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion into the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated, along with several other unknown warning lights. Additionally, the vehicle stalled. The vehicle was towed to an independent mechanic, who related the failure to Technical Service Bulletin Number: 21-2269 (1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/or Illuminated MIL). The vehicle was towed to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion into the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 93,000.
Mfg Campaign: 11520104
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HAD TO REPLACE ALL WHEEL LUG NUTS--THE LUG NUTS HAD ENLARGED TO POINT THAT A BIGGER SOCKET WAS NEEDED TO REMOVE THEM AND BECAUSE OF THIS THE NUTS WERE DAMAGED SO NOT TO BE ABLE TO USE. THIS PROBLE WAS CONFIRMED BY EAU CLAIRE FORD-WI
Corrective Action:
HAD TO REPLACE ALL WHEEL LUG NUTS--THE LUG NUTS HAD ENLARGED TO POINT THAT A BIGGER SOCKET WAS NEEDED TO REMOVE THEM AND BECAUSE OF THIS THE NUTS WERE DAMAGED SO NOT TO BE ABLE TO USE. THIS PROBLE WAS CONFIRMED BY EAU CLAIRE FORD-WI
Additional Notes:
HAD TO REPLACE ALL WHEEL LUG NUTS--THE LUG NUTS HAD ENLARGED TO POINT THAT A BIGGER SOCKET WAS NEEDED TO REMOVE THEM AND BECAUSE OF THIS THE NUTS WERE DAMAGED SO NOT TO BE ABLE TO USE. THIS PROBLE WAS CONFIRMED BY EAU CLAIRE FORD-WI
Mfg Campaign: 11519763
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and driving out of a parking lot, the vehicle was shaking with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and the mechanic stated that the short block needed to be replaced and referred the contact to the dealer. The vehicle was towed to the dealer and the dealer also stated that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated the vehicle was out of warranty but provided no assistance. The failure mileage was 137,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and driving out of a parking lot, the vehicle was shaking with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and the mechanic stated that the short block needed to be replaced and referred the contact to the dealer. The vehicle was towed to the dealer and the dealer also stated that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated the vehicle was out of warranty but provided no assistance. The failure mileage was 137,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and driving out of a parking lot, the vehicle was shaking with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and the mechanic stated that the short block needed to be replaced and referred the contact to the dealer. The vehicle was towed to the dealer and the dealer also stated that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated the vehicle was out of warranty but provided no assistance. The failure mileage was 137,000.
Mfg Campaign: 11519800
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was running rough. The check engine warning light illuminated intermittently. The vehicle was taken to the local dealer where it was diagnosed that there was a crack in the short block. Additionally, there was an indication there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and transferred him to the NHTSA Hotline. The failure mileage was approximately 190,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was running rough. The check engine warning light illuminated intermittently. The vehicle was taken to the local dealer where it was diagnosed that there was a crack in the short block. Additionally, there was an indication there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and transferred him to the NHTSA Hotline. The failure mileage was approximately 190,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was running rough. The check engine warning light illuminated intermittently. The vehicle was taken to the local dealer where it was diagnosed that there was a crack in the short block. Additionally, there was an indication there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and transferred him to the NHTSA Hotline. The failure mileage was approximately 190,000.
Mfg Campaign: 11519422
Recall Date: Apr 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, a white colored smoke started coming from the exhaust with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic who refused to service the vehicle and referred the contact to a dealer. The contact had the vehicle towed to a dealer where a diagnostic test indicated that coolant had leaked into cylinder #2 resulting in engine and turbo failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained unrepaired and remained with the dealer. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, a white colored smoke started coming from the exhaust with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic who refused to service the vehicle and referred the contact to a dealer. The contact had the vehicle towed to a dealer where a diagnostic test indicated that coolant had leaked into cylinder #2 resulting in engine and turbo failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained unrepaired and remained with the dealer. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, a white colored smoke started coming from the exhaust with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic who refused to service the vehicle and referred the contact to a dealer. The contact had the vehicle towed to a dealer where a diagnostic test indicated that coolant had leaked into cylinder #2 resulting in engine and turbo failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained unrepaired and remained with the dealer. The failure mileage was approximately 55,000.
Mfg Campaign: 11519450
Recall Date: Apr 28, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.
Mfg Campaign: 11519069
Recall Date: Apr 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Corrective Action:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Additional Notes:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Mfg Campaign: 11519186
Recall Date: Apr 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Corrective Action:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Additional Notes:
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.
Mfg Campaign: 11519186
Recall Date: Apr 26, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle sputtered. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The mechanic replaced the sparks plugs; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to another independent mechanic, where it was diagnosed that cylinder #3 was misfiring and that there was a crack in the engine block, causing coolant to leak into the engine. The mechanic diagnosed that the engine needed to be replaced. An unknown dealer was contacted and provided a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,019.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle sputtered. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The mechanic replaced the sparks plugs; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to another independent mechanic, where it was diagnosed that cylinder #3 was misfiring and that there was a crack in the engine block, causing coolant to leak into the engine. The mechanic diagnosed that the engine needed to be replaced. An unknown dealer was contacted and provided a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,019.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle sputtered. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The mechanic replaced the sparks plugs; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to another independent mechanic, where it was diagnosed that cylinder #3 was misfiring and that there was a crack in the engine block, causing coolant to leak into the engine. The mechanic diagnosed that the engine needed to be replaced. An unknown dealer was contacted and provided a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,019.
Mfg Campaign: 11518891
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's daughter owns a 2017 Ford Escape. The owner stated the vehicle failed to start and the check engine warning light was illuminated intermittently. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact's daughter owns a 2017 Ford Escape. The owner stated the vehicle failed to start and the check engine warning light was illuminated intermittently. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact's daughter owns a 2017 Ford Escape. The owner stated the vehicle failed to start and the check engine warning light was illuminated intermittently. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11518240
Recall Date: Apr 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the “Service Engine Now” warning light was illuminated. The contact then stated that he noticed an abnormal burning odor. The vehicle was taken to an independent mechanic who retrieved DTC: P0316 (PCM), and P2601 (Coolant); however, the contact was then advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that coolant had leaked into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was notified of TSB: 22-2322; however, the contact was also informed that the TSB had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 121,760.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the “Service Engine Now” warning light was illuminated. The contact then stated that he noticed an abnormal burning odor. The vehicle was taken to an independent mechanic who retrieved DTC: P0316 (PCM), and P2601 (Coolant); however, the contact was then advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that coolant had leaked into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was notified of TSB: 22-2322; however, the contact was also informed that the TSB had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 121,760.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the “Service Engine Now” warning light was illuminated. The contact then stated that he noticed an abnormal burning odor. The vehicle was taken to an independent mechanic who retrieved DTC: P0316 (PCM), and P2601 (Coolant); however, the contact was then advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that coolant had leaked into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was notified of TSB: 22-2322; however, the contact was also informed that the TSB had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 121,760.
Mfg Campaign: 11518285
Recall Date: Apr 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Anti freeze leaks into the engine block. It needs to be recalled
Corrective Action:
Anti freeze leaks into the engine block. It needs to be recalled
Additional Notes:
Anti freeze leaks into the engine block. It needs to be recalled
Mfg Campaign: 11518004
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipe. Additionally, the vehicle shuddered while driving. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC: P0303 (Cylinder #3 misfire). The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block, and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that they would cover 60% of the repair cost. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipe. Additionally, the vehicle shuddered while driving. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC: P0303 (Cylinder #3 misfire). The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block, and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that they would cover 60% of the repair cost. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipe. Additionally, the vehicle shuddered while driving. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC: P0303 (Cylinder #3 misfire). The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block, and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that they would cover 60% of the repair cost. The failure mileage was approximately 65,000.
Mfg Campaign: 11518064
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug Nut issues. If I were to have a flat tire on the highway, it would not be able to replaced by the spare because the lug nuts have swollen. I have replaced the lug nuts to the cost of $263.00 from the dealer. No warnings except the last 2 times at the dealership, they did not rotate the tires because of the swollen lug nuts. Now, I need new tires (with on 22,000 miles on them) because of it. I have owned 7 different Ford Vehicles, and NEVER have I had to replace lug nuts! I am retired and don't drive long distances.
Corrective Action:
Lug Nut issues. If I were to have a flat tire on the highway, it would not be able to replaced by the spare because the lug nuts have swollen. I have replaced the lug nuts to the cost of $263.00 from the dealer. No warnings except the last 2 times at the dealership, they did not rotate the tires because of the swollen lug nuts. Now, I need new tires (with on 22,000 miles on them) because of it. I have owned 7 different Ford Vehicles, and NEVER have I had to replace lug nuts! I am retired and don't drive long distances.
Additional Notes:
Lug Nut issues. If I were to have a flat tire on the highway, it would not be able to replaced by the spare because the lug nuts have swollen. I have replaced the lug nuts to the cost of $263.00 from the dealer. No warnings except the last 2 times at the dealership, they did not rotate the tires because of the swollen lug nuts. Now, I need new tires (with on 22,000 miles on them) because of it. I have owned 7 different Ford Vehicles, and NEVER have I had to replace lug nuts! I am retired and don't drive long distances.
Mfg Campaign: 11517887
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Motor blew up only had it for 5 mos.have the Ecoboost motor.had to use my extended warranty.
Corrective Action:
Motor blew up only had it for 5 mos.have the Ecoboost motor.had to use my extended warranty.
Additional Notes:
Motor blew up only had it for 5 mos.have the Ecoboost motor.had to use my extended warranty.
Mfg Campaign: 11517960
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
Our lift gate latch failed and worked sporadically for the past 6 months and sometimes it would not open at all either manually or by any of the electric switches associated with the lift gate. I feel that this is a serious safety issue because if someone was trapped in the back there is no way to manually open the lift gate. There is common lift gate latch problems with this vehicle as seen in a Google search. We have paid the Ford Dealer $586.00 to have this repaired.
Corrective Action:
Our lift gate latch failed and worked sporadically for the past 6 months and sometimes it would not open at all either manually or by any of the electric switches associated with the lift gate. I feel that this is a serious safety issue because if someone was trapped in the back there is no way to manually open the lift gate. There is common lift gate latch problems with this vehicle as seen in a Google search. We have paid the Ford Dealer $586.00 to have this repaired.
Additional Notes:
Our lift gate latch failed and worked sporadically for the past 6 months and sometimes it would not open at all either manually or by any of the electric switches associated with the lift gate. I feel that this is a serious safety issue because if someone was trapped in the back there is no way to manually open the lift gate. There is common lift gate latch problems with this vehicle as seen in a Google search. We have paid the Ford Dealer $586.00 to have this repaired.
Mfg Campaign: 11517000
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Corrective Action:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Additional Notes:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Mfg Campaign: 11516920
Recall Date: Apr 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Corrective Action:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Additional Notes:
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Mfg Campaign: 11516920
Recall Date: Apr 13, 2023
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