Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT LEAKING INTO THE CYLINDERS. DIAGNOSED BY A FORD DEALER.
Corrective Action:
COOLANT LEAKING INTO THE CYLINDERS. DIAGNOSED BY A FORD DEALER.
Additional Notes:
COOLANT LEAKING INTO THE CYLINDERS. DIAGNOSED BY A FORD DEALER.
Mfg Campaign: 11544267
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine needs to be replaced due to antifreeze in cylinder 3. There were no warning lights or codes, just kept topping off the antifreeze until I saw TSB 22-2229 and took it to a dealer where it currently sits and has been there 3 weeks waiting for the engine. My vehicle only has 50,000 miles on it.
Corrective Action:
The engine needs to be replaced due to antifreeze in cylinder 3. There were no warning lights or codes, just kept topping off the antifreeze until I saw TSB 22-2229 and took it to a dealer where it currently sits and has been there 3 weeks waiting for the engine. My vehicle only has 50,000 miles on it.
Additional Notes:
The engine needs to be replaced due to antifreeze in cylinder 3. There were no warning lights or codes, just kept topping off the antifreeze until I saw TSB 22-2229 and took it to a dealer where it currently sits and has been there 3 weeks waiting for the engine. My vehicle only has 50,000 miles on it.
Mfg Campaign: 11544387
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Fusion Coolant Intrusion into cylinders
Corrective Action:
2017 Ford Fusion Coolant Intrusion into cylinders
Additional Notes:
2017 Ford Fusion Coolant Intrusion into cylinders
Mfg Campaign: 11544040
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car started over heating the coolant is leaking into the cylinder heads causing a misfire and the engine needs to be replaced. Cost to replace it is almost what i owe. I have almost 70,000 miles on it and now I am stuck paying for a car I can't even drive.
Corrective Action:
Car started over heating the coolant is leaking into the cylinder heads causing a misfire and the engine needs to be replaced. Cost to replace it is almost what i owe. I have almost 70,000 miles on it and now I am stuck paying for a car I can't even drive.
Additional Notes:
Car started over heating the coolant is leaking into the cylinder heads causing a misfire and the engine needs to be replaced. Cost to replace it is almost what i owe. I have almost 70,000 miles on it and now I am stuck paying for a car I can't even drive.
Mfg Campaign: 11544063
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Mfg Campaign: 11544137
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, coolant was leaking into the engine cylinder. The vehicle was sputtering. The vehicle overheated and failed to restart. The "Engine Fault - Service Soon" message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 103,381. The VIN was not available.
Mfg Campaign: 11544137
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Mfg Campaign: 11544144
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Mfg Campaign: 11544144
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs, and ignition coils were replaced. After the repair, the engine started to misfire and jerk while depressing the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine. The contact was informed that the VIN was not under recall for the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs, and ignition coils were replaced. After the repair, the engine started to misfire and jerk while depressing the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine. The contact was informed that the VIN was not under recall for the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs, and ignition coils were replaced. After the repair, the engine started to misfire and jerk while depressing the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine. The contact was informed that the VIN was not under recall for the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 68,000.
Mfg Campaign: 11543841
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked through spark plugs and into the engine. The whole engine needs to be replaced. My mental health has been severely affected due to the repair being roughly the same amount I still owe on the vehicle ($11k) and have not been able to make it to work. Ford has acknowledged this specific known issue on a Technical Service Bulletin 22-2134. Check engine light came on indicating cylinder 3.
Corrective Action:
Coolant leaked through spark plugs and into the engine. The whole engine needs to be replaced. My mental health has been severely affected due to the repair being roughly the same amount I still owe on the vehicle ($11k) and have not been able to make it to work. Ford has acknowledged this specific known issue on a Technical Service Bulletin 22-2134. Check engine light came on indicating cylinder 3.
Additional Notes:
Coolant leaked through spark plugs and into the engine. The whole engine needs to be replaced. My mental health has been severely affected due to the repair being roughly the same amount I still owe on the vehicle ($11k) and have not been able to make it to work. Ford has acknowledged this specific known issue on a Technical Service Bulletin 22-2134. Check engine light came on indicating cylinder 3.
Mfg Campaign: 11543868
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.
Corrective Action:
Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.
Additional Notes:
Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.
Mfg Campaign: 11543534
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Corrective Action:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Additional Notes:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Mfg Campaign: 11543487
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Corrective Action:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Additional Notes:
Known common problem of coolant leaking into engine and ford says they will only replace up to 84,000 miles. This is clearly a dangerous manufacturing flaw.
Mfg Campaign: 11543487
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, the constant need to replenish coolant, and most importantly, engine fires. Upon inspection, the Ford Dealer is charging me $6,400 to repair the vehicle. I’ve driven it 49k miles out of the 60k warranty, but have owned the car slightly over the 60 months provided in the manufactures warranty. I don’t understand why the NHTSA won’t take a more aggressive approach by forcing Ford to repair a significant and serious issue. There have been recalls of other Ford models that have this same issue - they should be forced to recall these model years to ensure these cars are safe. They should also be forced to reimburse consumers who had to pay for these repairs out of pocket.
Corrective Action:
Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, the constant need to replenish coolant, and most importantly, engine fires. Upon inspection, the Ford Dealer is charging me $6,400 to repair the vehicle. I’ve driven it 49k miles out of the 60k warranty, but have owned the car slightly over the 60 months provided in the manufactures warranty. I don’t understand why the NHTSA won’t take a more aggressive approach by forcing Ford to repair a significant and serious issue. There have been recalls of other Ford models that have this same issue - they should be forced to recall these model years to ensure these cars are safe. They should also be forced to reimburse consumers who had to pay for these repairs out of pocket.
Additional Notes:
Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, the constant need to replenish coolant, and most importantly, engine fires. Upon inspection, the Ford Dealer is charging me $6,400 to repair the vehicle. I’ve driven it 49k miles out of the 60k warranty, but have owned the car slightly over the 60 months provided in the manufactures warranty. I don’t understand why the NHTSA won’t take a more aggressive approach by forcing Ford to repair a significant and serious issue. There have been recalls of other Ford models that have this same issue - they should be forced to recall these model years to ensure these cars are safe. They should also be forced to reimburse consumers who had to pay for these repairs out of pocket.
Mfg Campaign: 11543154
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I’ve made an appointment with the dealer but I have to wait three weeks for that. I’ve had to stop driving my vehicle because I’m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.
Corrective Action:
Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I’ve made an appointment with the dealer but I have to wait three weeks for that. I’ve had to stop driving my vehicle because I’m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.
Additional Notes:
Check engine light points to cylinder 2 misfire, low coolant, white smoke from tailpipe, odor of coolant. A known defect in 1.5L Ecoboost engines causes coolant intrusion into the cylinder but for some reason 2.0L engines were left off the list for repair by the Ford dealers TSB 21N12. I’ve made an appointment with the dealer but I have to wait three weeks for that. I’ve had to stop driving my vehicle because I’m afraid it could overheat and start a fire due to lack of coolant and driving it could cause more damage.
Mfg Campaign: 11542811
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly
Corrective Action:
With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly
Additional Notes:
With just under 61,000 miles and no check engine light my car overheated on shut off while driving I was able to pull over on the side of the road. Brought to a Ford dealership they a coolant intrusion in cynlinders which means I engine long block assembly
Mfg Campaign: 11542881
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
Carry Handle, Shell, Base
Potential Consequences:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Corrective Action:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Additional Notes:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Mfg Campaign: 11542596
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
Other/I am not sure
Potential Consequences:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Corrective Action:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Additional Notes:
The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.
Mfg Campaign: 11542596
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Mfg Campaign: 11542683
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.
Corrective Action:
Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.
Additional Notes:
Check Engine light was going on and off for a month on 2017 Ford Escape SE with less than 60,000 miles. Was driving to dealership to have it checked out. Before getting to the dealership, an audible and visual Overheating Engine warning occurred. The dealership said they could not look at the car for at least two weeks. They replied that the engine needed replacement "REPLACE LONGBLOCK COOLANT IN CYL#4" with a price tag of $9,339.29. Ford knows about the issue and will not issue a recall. Not only is this extremely horrible product and customer service, it is a huge safety issue as the car could have overheated while going at high speeds and/or caused harm and damage to occupants and others on the road.
Mfg Campaign: 11542748
Recall Date: Sep 5, 2023
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