Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that she depressed the accelerator pedal and the engine revved, but the vehicle failed to properly respond. The contact stated no warning light was illuminated. The contact was able to drive the vehicle to a dealer where it was diagnosed and determined that the transmission needed to be replaced. Additionally, the contact was advised that there was a recall for the vehicle under NHTSA Campaign Number: 22V413000 (Power Train). The transmission was not repaired; however, the recall repair was performed under NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that she depressed the accelerator pedal and the engine revved, but the vehicle failed to properly respond. The contact stated no warning light was illuminated. The contact was able to drive the vehicle to a dealer where it was diagnosed and determined that the transmission needed to be replaced. Additionally, the contact was advised that there was a recall for the vehicle under NHTSA Campaign Number: 22V413000 (Power Train). The transmission was not repaired; however, the recall repair was performed under NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that she depressed the accelerator pedal and the engine revved, but the vehicle failed to properly respond. The contact stated no warning light was illuminated. The contact was able to drive the vehicle to a dealer where it was diagnosed and determined that the transmission needed to be replaced. Additionally, the contact was advised that there was a recall for the vehicle under NHTSA Campaign Number: 22V413000 (Power Train). The transmission was not repaired; however, the recall repair was performed under NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Mfg Campaign: 11508535
Recall Date: Feb 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the backup camera would intermittently fail to operate with a blank image on the screen. The dealer was informed of the failure and gave the contact an estimate for the cost of a new camera. The contact's wife called the manufacturer and notified the manufacturer of the failure. The contact’s wife was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the backup camera would intermittently fail to operate with a blank image on the screen. The dealer was informed of the failure and gave the contact an estimate for the cost of a new camera. The contact's wife called the manufacturer and notified the manufacturer of the failure. The contact’s wife was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the backup camera would intermittently fail to operate with a blank image on the screen. The dealer was informed of the failure and gave the contact an estimate for the cost of a new camera. The contact's wife called the manufacturer and notified the manufacturer of the failure. The contact’s wife was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11506388
Recall Date: Feb 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle is only 6 years old and the audio control module stopped working, rendering me without a radio. Southgate Ford dealership in Southgate, MI informed me that this is a known issue. I would like to see accountability and have this audio control module recalled. A search online shows many users experience this issue. Not having a working radio is a safety issue. Having access to emergency radio bulletins while driving is imperative. A known issue should be recalled.
Corrective Action:
The vehicle is only 6 years old and the audio control module stopped working, rendering me without a radio. Southgate Ford dealership in Southgate, MI informed me that this is a known issue. I would like to see accountability and have this audio control module recalled. A search online shows many users experience this issue. Not having a working radio is a safety issue. Having access to emergency radio bulletins while driving is imperative. A known issue should be recalled.
Additional Notes:
The vehicle is only 6 years old and the audio control module stopped working, rendering me without a radio. Southgate Ford dealership in Southgate, MI informed me that this is a known issue. I would like to see accountability and have this audio control module recalled. A search online shows many users experience this issue. Not having a working radio is a safety issue. Having access to emergency radio bulletins while driving is imperative. A known issue should be recalled.
Mfg Campaign: 11506265
Recall Date: Feb 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving 45 MPH after picking up the vehicle from the dealer, the vehicle jolted violently several times. The vehicle then reversed independently. Additionally, the gear shifter was stuck in drive. The brake pedal was depressed but the vehicle failed to respond. The contact turned on the hazard lights and beeped the horn continuously to prevent other vehicles from approaching her since she had lost control of the vehicle. The message “Transmission Fault. Service Now." was displayed. The vehicle then shut off. The contact was able to restart the vehicle and veered to the side of the road though the vehicle would shut off intermittently. The vehicle was towed to the dealer, where she was informed that the failure was not related to the recall repair. However, the failure reoccurred while driving from the dealer location. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission assembly torque converter, accumulator valve body, and PCM had failed. The dealer was notified and informed the contact that they could not assist unless she paid a diagnostic fee. The vehicle was towed the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The failure mileage was approximately 74,426.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving 45 MPH after picking up the vehicle from the dealer, the vehicle jolted violently several times. The vehicle then reversed independently. Additionally, the gear shifter was stuck in drive. The brake pedal was depressed but the vehicle failed to respond. The contact turned on the hazard lights and beeped the horn continuously to prevent other vehicles from approaching her since she had lost control of the vehicle. The message “Transmission Fault. Service Now." was displayed. The vehicle then shut off. The contact was able to restart the vehicle and veered to the side of the road though the vehicle would shut off intermittently. The vehicle was towed to the dealer, where she was informed that the failure was not related to the recall repair. However, the failure reoccurred while driving from the dealer location. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission assembly torque converter, accumulator valve body, and PCM had failed. The dealer was notified and informed the contact that they could not assist unless she paid a diagnostic fee. The vehicle was towed the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The failure mileage was approximately 74,426.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving 45 MPH after picking up the vehicle from the dealer, the vehicle jolted violently several times. The vehicle then reversed independently. Additionally, the gear shifter was stuck in drive. The brake pedal was depressed but the vehicle failed to respond. The contact turned on the hazard lights and beeped the horn continuously to prevent other vehicles from approaching her since she had lost control of the vehicle. The message “Transmission Fault. Service Now." was displayed. The vehicle then shut off. The contact was able to restart the vehicle and veered to the side of the road though the vehicle would shut off intermittently. The vehicle was towed to the dealer, where she was informed that the failure was not related to the recall repair. However, the failure reoccurred while driving from the dealer location. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission assembly torque converter, accumulator valve body, and PCM had failed. The dealer was notified and informed the contact that they could not assist unless she paid a diagnostic fee. The vehicle was towed the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The failure mileage was approximately 74,426.
Mfg Campaign: 11506276
Recall Date: Feb 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Mfg Campaign: 11505846
Recall Date: Feb 6, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that there was as an abnormal audible alarm sounding inside the vehicle. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) but was informed by the dealer that the recall repair would not fix the failure with the vehicle. The contact was informed that the transmission needed to be replaced and was given an estimate for repair. The contact disputed the diagnosis and believed that the failure was related to the vehicle's computer system. The manufacturer was notified of the recall and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000. The contact stated that the dealer that the vehicle was purchased from was aware of the defect beforehand.
Mfg Campaign: 11505846
Recall Date: Feb 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated while driving 45 MPH, the vehicle was jerking back and forth. There was an abnormal gasoline odor inside the vehicle. There was no warning light illuminated. The contact veered to the side of the road. The contact then lifted the hood and inspected the vehicle but could not determine the cause of the failure. The contact was able to drive to his residence. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to the dealer, where it was diagnosed that the gear shifter cable bushing and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,852.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated while driving 45 MPH, the vehicle was jerking back and forth. There was an abnormal gasoline odor inside the vehicle. There was no warning light illuminated. The contact veered to the side of the road. The contact then lifted the hood and inspected the vehicle but could not determine the cause of the failure. The contact was able to drive to his residence. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to the dealer, where it was diagnosed that the gear shifter cable bushing and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,852.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated while driving 45 MPH, the vehicle was jerking back and forth. There was an abnormal gasoline odor inside the vehicle. There was no warning light illuminated. The contact veered to the side of the road. The contact then lifted the hood and inspected the vehicle but could not determine the cause of the failure. The contact was able to drive to his residence. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to the dealer, where it was diagnosed that the gear shifter cable bushing and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,852.
Mfg Campaign: 11505861
Recall Date: Feb 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving transmission started to wind. Then the warning light came on and car stopped . Had car towed to local Ford dealer . This happened on 1/25/2023. I finally got a call on 2/04/2023. They said I need to replace the transmission, they quoted the cost at $6,400 .
Corrective Action:
While driving transmission started to wind. Then the warning light came on and car stopped . Had car towed to local Ford dealer . This happened on 1/25/2023. I finally got a call on 2/04/2023. They said I need to replace the transmission, they quoted the cost at $6,400 .
Additional Notes:
While driving transmission started to wind. Then the warning light came on and car stopped . Had car towed to local Ford dealer . This happened on 1/25/2023. I finally got a call on 2/04/2023. They said I need to replace the transmission, they quoted the cost at $6,400 .
Mfg Campaign: 11505523
Recall Date: Feb 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Severe engine noise, sounds like the engine might fail at anytime. We were worried that the engine would fail and leave us stranded, we live in a cold climate and were afraid to leave town in the car. The problem was confirmed by the dealer - a manufacturer defective flexplate NHTSA ID#: 10174407. There were no warning lamps.
Corrective Action:
Severe engine noise, sounds like the engine might fail at anytime. We were worried that the engine would fail and leave us stranded, we live in a cold climate and were afraid to leave town in the car. The problem was confirmed by the dealer - a manufacturer defective flexplate NHTSA ID#: 10174407. There were no warning lamps.
Additional Notes:
Severe engine noise, sounds like the engine might fail at anytime. We were worried that the engine would fail and leave us stranded, we live in a cold climate and were afraid to leave town in the car. The problem was confirmed by the dealer - a manufacturer defective flexplate NHTSA ID#: 10174407. There were no warning lamps.
Mfg Campaign: 11505115
Recall Date: Feb 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle would drop out of gear while driving or at a complete stop. I would press on the accelerator to go; however, the car would be unable to move forward. I would have to put the vehicle in park, turn off the ignition, and then restart the vehicle at which point, the car may move for about a mile before dropping out of gear again. This would be a continuous process until I could get the vehicle somewhere safe. The vehicle has stopped moving forward while driving on the highway, which causes a safety hazard for every drive on the road. Researching the problem, there are multiple people complaining of the vehicle having transmission problems and Ford has not done a recall knowing that a vehicle that is not in motion on the highway can be life threatening to many others. The vehicle was take to a Ford service facility and their comment has been "we know it is an issue but your transmission is bad and you need a new one."
Corrective Action:
Vehicle would drop out of gear while driving or at a complete stop. I would press on the accelerator to go; however, the car would be unable to move forward. I would have to put the vehicle in park, turn off the ignition, and then restart the vehicle at which point, the car may move for about a mile before dropping out of gear again. This would be a continuous process until I could get the vehicle somewhere safe. The vehicle has stopped moving forward while driving on the highway, which causes a safety hazard for every drive on the road. Researching the problem, there are multiple people complaining of the vehicle having transmission problems and Ford has not done a recall knowing that a vehicle that is not in motion on the highway can be life threatening to many others. The vehicle was take to a Ford service facility and their comment has been "we know it is an issue but your transmission is bad and you need a new one."
Additional Notes:
Vehicle would drop out of gear while driving or at a complete stop. I would press on the accelerator to go; however, the car would be unable to move forward. I would have to put the vehicle in park, turn off the ignition, and then restart the vehicle at which point, the car may move for about a mile before dropping out of gear again. This would be a continuous process until I could get the vehicle somewhere safe. The vehicle has stopped moving forward while driving on the highway, which causes a safety hazard for every drive on the road. Researching the problem, there are multiple people complaining of the vehicle having transmission problems and Ford has not done a recall knowing that a vehicle that is not in motion on the highway can be life threatening to many others. The vehicle was take to a Ford service facility and their comment has been "we know it is an issue but your transmission is bad and you need a new one."
Mfg Campaign: 11505119
Recall Date: Feb 2, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
rear back up camera fails intermittently, blue screen says camera not available.
Corrective Action:
rear back up camera fails intermittently, blue screen says camera not available.
Additional Notes:
rear back up camera fails intermittently, blue screen says camera not available.
Mfg Campaign: 11504185
Recall Date: Jan 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THAT HE WAS UNDER THE ASSUMPTION THE DEFECTIVE PART WOULD BE COVERED UNDER THE RECALL AND FEELS THE BILL IS A LITTLE EXCESSIVE.
Corrective Action:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THAT HE WAS UNDER THE ASSUMPTION THE DEFECTIVE PART WOULD BE COVERED UNDER THE RECALL AND FEELS THE BILL IS A LITTLE EXCESSIVE.
Additional Notes:
2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THAT HE WAS UNDER THE ASSUMPTION THE DEFECTIVE PART WOULD BE COVERED UNDER THE RECALL AND FEELS THE BILL IS A LITTLE EXCESSIVE.
Mfg Campaign: 11503935
Recall Date: Jan 27, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.
Corrective Action:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.
Additional Notes:
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.
Mfg Campaign: 11504004
Recall Date: Jan 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Ford Escape was included in a recall for a bushing related to the functioning of the transmission. While at home the car stopped shifting and wouldn’t move. The car was towed to the nearest Ford dealership and it was confirmed that the problem was with the recalled part. It was repaired but not even 90 days later the same thing happened only this time while driving through the mountains to my job site. It was towed again to the same dealership who is now telling us we need a new transmission. This is all very coincidental since we have had no trouble whatsoever with the transmission until this point. This vehicle is not safe to drive and we contend that it is likely due to the related recall.
Corrective Action:
My 2016 Ford Escape was included in a recall for a bushing related to the functioning of the transmission. While at home the car stopped shifting and wouldn’t move. The car was towed to the nearest Ford dealership and it was confirmed that the problem was with the recalled part. It was repaired but not even 90 days later the same thing happened only this time while driving through the mountains to my job site. It was towed again to the same dealership who is now telling us we need a new transmission. This is all very coincidental since we have had no trouble whatsoever with the transmission until this point. This vehicle is not safe to drive and we contend that it is likely due to the related recall.
Additional Notes:
My 2016 Ford Escape was included in a recall for a bushing related to the functioning of the transmission. While at home the car stopped shifting and wouldn’t move. The car was towed to the nearest Ford dealership and it was confirmed that the problem was with the recalled part. It was repaired but not even 90 days later the same thing happened only this time while driving through the mountains to my job site. It was towed again to the same dealership who is now telling us we need a new transmission. This is all very coincidental since we have had no trouble whatsoever with the transmission until this point. This vehicle is not safe to drive and we contend that it is likely due to the related recall.
Mfg Campaign: 11503383
Recall Date: Jan 24, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
APIM crashed after I attempted to do the upgrade The local Ford Dealer tried to repair this but we're unable to and Ford will not cover this because it was 3 months past warranty
Corrective Action:
APIM crashed after I attempted to do the upgrade The local Ford Dealer tried to repair this but we're unable to and Ford will not cover this because it was 3 months past warranty
Additional Notes:
APIM crashed after I attempted to do the upgrade The local Ford Dealer tried to repair this but we're unable to and Ford will not cover this because it was 3 months past warranty
Mfg Campaign: 11503212
Recall Date: Jan 23, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Corrective Action:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Additional Notes:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Mfg Campaign: 11502587
Recall Date: Jan 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Corrective Action:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Additional Notes:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Mfg Campaign: 11502587
Recall Date: Jan 19, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Corrective Action:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Additional Notes:
Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.
Mfg Campaign: 11502587
Recall Date: Jan 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle engine started smoking. Coolant fluid and oil entered the engine compartment caused engine failure and blown rod and more damage to engine. Dealer estimated $12,000 to replace engine. Research determined that many of these vehicles have had similar issues. Very dangerous situation under any circumstance but more so when this occurred on a busy interstate highway. There is currently a class action lawsuit, [XXX]et al v. Ford Motor Company, case no. [XXX] that addresses the failure of Ford to properly address the engine defect. I am not a party to that lawsuit. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle engine started smoking. Coolant fluid and oil entered the engine compartment caused engine failure and blown rod and more damage to engine. Dealer estimated $12,000 to replace engine. Research determined that many of these vehicles have had similar issues. Very dangerous situation under any circumstance but more so when this occurred on a busy interstate highway. There is currently a class action lawsuit, [XXX]et al v. Ford Motor Company, case no. [XXX] that addresses the failure of Ford to properly address the engine defect. I am not a party to that lawsuit. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle engine started smoking. Coolant fluid and oil entered the engine compartment caused engine failure and blown rod and more damage to engine. Dealer estimated $12,000 to replace engine. Research determined that many of these vehicles have had similar issues. Very dangerous situation under any circumstance but more so when this occurred on a busy interstate highway. There is currently a class action lawsuit, [XXX]et al v. Ford Motor Company, case no. [XXX] that addresses the failure of Ford to properly address the engine defect. I am not a party to that lawsuit. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11502444
Recall Date: Jan 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Escape. In July of 2022, the contact received a safety recall notification from the NHTSA under Campaign Number: 22V413 stating "the bushing that attaches the shifter cable to the transmission may degrade or detach." The owner then received another letter in October 2022 stating that remedy parts were available in which the owner took the vehicle to the local Ford dealership to have it repaired on November 17, 2022. At approximately 5:30am on December 28, 2022 the contact owner was heading to work. When the light turned green at a major intersection, the contact owner's stated the vehicle hesitated accelerating at low speeds despite being in gear (D). Fortunately, the owner pulled over at a shopping center parking lot and had the vehicle towed to the local Ford dealership. At the time of failure, no warning lights or messages were illuminated or displayed from the dashboard. Later that morning, the owner's son reproduced the issue and documented it on video. When the owner's son put the car into reverse (R) the car moved forward and when put into drive (D). The opposite occurred along with hearing a grinding (increased RPMs) and a popping noise when finally in gear. The failure mileage on the vehicle was 135,373 miles. The local Ford dealership confirmed the transmission pump had failed and would cost $1,600 out of the owner's pocket to tear down the transmission despite the owner purchasing an 3rd party extended warranty service from the local Ford dealership.
Corrective Action:
The contact owns a 2016 Ford Escape. In July of 2022, the contact received a safety recall notification from the NHTSA under Campaign Number: 22V413 stating "the bushing that attaches the shifter cable to the transmission may degrade or detach." The owner then received another letter in October 2022 stating that remedy parts were available in which the owner took the vehicle to the local Ford dealership to have it repaired on November 17, 2022. At approximately 5:30am on December 28, 2022 the contact owner was heading to work. When the light turned green at a major intersection, the contact owner's stated the vehicle hesitated accelerating at low speeds despite being in gear (D). Fortunately, the owner pulled over at a shopping center parking lot and had the vehicle towed to the local Ford dealership. At the time of failure, no warning lights or messages were illuminated or displayed from the dashboard. Later that morning, the owner's son reproduced the issue and documented it on video. When the owner's son put the car into reverse (R) the car moved forward and when put into drive (D). The opposite occurred along with hearing a grinding (increased RPMs) and a popping noise when finally in gear. The failure mileage on the vehicle was 135,373 miles. The local Ford dealership confirmed the transmission pump had failed and would cost $1,600 out of the owner's pocket to tear down the transmission despite the owner purchasing an 3rd party extended warranty service from the local Ford dealership.
Additional Notes:
The contact owns a 2016 Ford Escape. In July of 2022, the contact received a safety recall notification from the NHTSA under Campaign Number: 22V413 stating "the bushing that attaches the shifter cable to the transmission may degrade or detach." The owner then received another letter in October 2022 stating that remedy parts were available in which the owner took the vehicle to the local Ford dealership to have it repaired on November 17, 2022. At approximately 5:30am on December 28, 2022 the contact owner was heading to work. When the light turned green at a major intersection, the contact owner's stated the vehicle hesitated accelerating at low speeds despite being in gear (D). Fortunately, the owner pulled over at a shopping center parking lot and had the vehicle towed to the local Ford dealership. At the time of failure, no warning lights or messages were illuminated or displayed from the dashboard. Later that morning, the owner's son reproduced the issue and documented it on video. When the owner's son put the car into reverse (R) the car moved forward and when put into drive (D). The opposite occurred along with hearing a grinding (increased RPMs) and a popping noise when finally in gear. The failure mileage on the vehicle was 135,373 miles. The local Ford dealership confirmed the transmission pump had failed and would cost $1,600 out of the owner's pocket to tear down the transmission despite the owner purchasing an 3rd party extended warranty service from the local Ford dealership.
Mfg Campaign: 11502009
Recall Date: Jan 16, 2023
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