Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621906
Recall Date: Oct 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11621554
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11621554
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.
Corrective Action:
Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.
Additional Notes:
Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.
Mfg Campaign: 11621572
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.
Mfg Campaign: 11620603
Recall Date: Oct 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.
Mfg Campaign: 11620154
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Corrective Action:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Additional Notes:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Mfg Campaign: 11620170
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Corrective Action:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Additional Notes:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Mfg Campaign: 11620170
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Corrective Action:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Additional Notes:
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.
Mfg Campaign: 11620170
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact raised the hood and performed an inspection. The contact noticed that the coolant reservoir was empty, and the coolant had leaked into the exhaust. In addition, the contact stated that the coolant was burning off the exhaust. The vehicle was towed to the dealer where it was diagnosed with a failed EGR cooler, spark plugs, and an oil change. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 67,035.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact raised the hood and performed an inspection. The contact noticed that the coolant reservoir was empty, and the coolant had leaked into the exhaust. In addition, the contact stated that the coolant was burning off the exhaust. The vehicle was towed to the dealer where it was diagnosed with a failed EGR cooler, spark plugs, and an oil change. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 67,035.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact raised the hood and performed an inspection. The contact noticed that the coolant reservoir was empty, and the coolant had leaked into the exhaust. In addition, the contact stated that the coolant was burning off the exhaust. The vehicle was towed to the dealer where it was diagnosed with a failed EGR cooler, spark plugs, and an oil change. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 67,035.
Mfg Campaign: 11620203
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Corrective Action:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Additional Notes:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Mfg Campaign: 11619818
Recall Date: Oct 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Corrective Action:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Additional Notes:
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus. This creates a condition where any inadvertent "open" command using any device will unlatch, but not open, the hatch. This can lead to loss of internal security and/or driving with an unlatched hatch. Thank You
Mfg Campaign: 11619818
Recall Date: Oct 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the temperature gauge moved to the "RED zone" and the vehicle nearly stalled while slowing for a traffic light. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that there was coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the temperature gauge moved to the "RED zone" and the vehicle nearly stalled while slowing for a traffic light. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that there was coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the temperature gauge moved to the "RED zone" and the vehicle nearly stalled while slowing for a traffic light. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that there was coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11619265
Recall Date: Oct 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.
Mfg Campaign: 11619370
Recall Date: Oct 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Mfg Campaign: 11619184
Recall Date: Oct 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to shake and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that EGR valve had failed, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 43,335.
Mfg Campaign: 11619184
Recall Date: Oct 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.
Mfg Campaign: 11618913
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.
Mfg Campaign: 11618023
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Corrective Action:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Additional Notes:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Mfg Campaign: 11617874
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Corrective Action:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Additional Notes:
The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.
Mfg Campaign: 11617874
Recall Date: Oct 3, 2024
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