Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinder 2 due to design flaw.Ford is aware of the isssue and has a bulletin for techs to diagnose. This is the same issue happening with the escapes that ford has issued a recall for yet there has been nothing for the edge. My car is 4 years old and I have to pay out of pocket for a brand new engine because of course it is past the warrenty...
Corrective Action:
Coolant intrusion into cylinder 2 due to design flaw.Ford is aware of the isssue and has a bulletin for techs to diagnose. This is the same issue happening with the escapes that ford has issued a recall for yet there has been nothing for the edge. My car is 4 years old and I have to pay out of pocket for a brand new engine because of course it is past the warrenty...
Additional Notes:
Coolant intrusion into cylinder 2 due to design flaw.Ford is aware of the isssue and has a bulletin for techs to diagnose. This is the same issue happening with the escapes that ford has issued a recall for yet there has been nothing for the edge. My car is 4 years old and I have to pay out of pocket for a brand new engine because of course it is past the warrenty...
Mfg Campaign: 11475914
Recall Date: Jul 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Corrective Action:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Additional Notes:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Mfg Campaign: 11475602
Recall Date: Jul 24, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Corrective Action:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Additional Notes:
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Mfg Campaign: 11475602
Recall Date: Jul 24, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light came on. Vehicle brought to dealership. Needs new engine 75k miles. Due to "porous engine block". Extended warranty company will not fix because it is a "known manufacturing defect" ($8200) Codes pulled p0303 p0316 Ford is risking the safety of all who are driving these vehicles and those who may be on the road with one. The FIRE RISK associated with this KNOWN DEFECT needs to be addressed.
Corrective Action:
Engine light came on. Vehicle brought to dealership. Needs new engine 75k miles. Due to "porous engine block". Extended warranty company will not fix because it is a "known manufacturing defect" ($8200) Codes pulled p0303 p0316 Ford is risking the safety of all who are driving these vehicles and those who may be on the road with one. The FIRE RISK associated with this KNOWN DEFECT needs to be addressed.
Additional Notes:
Engine light came on. Vehicle brought to dealership. Needs new engine 75k miles. Due to "porous engine block". Extended warranty company will not fix because it is a "known manufacturing defect" ($8200) Codes pulled p0303 p0316 Ford is risking the safety of all who are driving these vehicles and those who may be on the road with one. The FIRE RISK associated with this KNOWN DEFECT needs to be addressed.
Mfg Campaign: 11474587
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on as well as a high coolant temperature. Took the car to the dealer and had it tested. Coolant is leaking into the middle cylinders. Will need a new engine.
Corrective Action:
Check engine light came on as well as a high coolant temperature. Took the car to the dealer and had it tested. Coolant is leaking into the middle cylinders. Will need a new engine.
Additional Notes:
Check engine light came on as well as a high coolant temperature. Took the car to the dealer and had it tested. Coolant is leaking into the middle cylinders. Will need a new engine.
Mfg Campaign: 11474594
Recall Date: Jul 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Corrective Action:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Additional Notes:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Mfg Campaign: 11473292
Recall Date: Jul 11, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Corrective Action:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Additional Notes:
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Mfg Campaign: 11473292
Recall Date: Jul 11, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a crack in the engine block that is pulling coolant into the engine causing total engine failure. In addition there are carbon deposits in the coolant which means the exhaust is being pulled into the coolant/engine system. The first indicator of a problem was at 80k miles with rough idle and hesitation on acceleration. 2 engine check lights lead to replacing 'bad coils' and spark plugs. Then the car started to overheat and ran out of coolant. We replaced to coolant and it ran out again 3 weeks later. With no evidence of a coolant leak we knew there was a major problem and online research showed likely total engine failure. This has been confirmed by the dealer and requires a whole new engine long block ($9000 repair). Driving a car with a cracked engine block is dangerous to myself and others on the road. Luckily I figured out the problem myself before something happened while driving.
Corrective Action:
There is a crack in the engine block that is pulling coolant into the engine causing total engine failure. In addition there are carbon deposits in the coolant which means the exhaust is being pulled into the coolant/engine system. The first indicator of a problem was at 80k miles with rough idle and hesitation on acceleration. 2 engine check lights lead to replacing 'bad coils' and spark plugs. Then the car started to overheat and ran out of coolant. We replaced to coolant and it ran out again 3 weeks later. With no evidence of a coolant leak we knew there was a major problem and online research showed likely total engine failure. This has been confirmed by the dealer and requires a whole new engine long block ($9000 repair). Driving a car with a cracked engine block is dangerous to myself and others on the road. Luckily I figured out the problem myself before something happened while driving.
Additional Notes:
There is a crack in the engine block that is pulling coolant into the engine causing total engine failure. In addition there are carbon deposits in the coolant which means the exhaust is being pulled into the coolant/engine system. The first indicator of a problem was at 80k miles with rough idle and hesitation on acceleration. 2 engine check lights lead to replacing 'bad coils' and spark plugs. Then the car started to overheat and ran out of coolant. We replaced to coolant and it ran out again 3 weeks later. With no evidence of a coolant leak we knew there was a major problem and online research showed likely total engine failure. This has been confirmed by the dealer and requires a whole new engine long block ($9000 repair). Driving a car with a cracked engine block is dangerous to myself and others on the road. Luckily I figured out the problem myself before something happened while driving.
Mfg Campaign: 11472862
Recall Date: Jul 8, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and I brought it in for diagnostic. I was told cylinder misfire and coolant is leaking into cylinder and damaged engine. I was told I need a new engine. I have 71k miles so I am outside of warranty. Both the dealer and independent repair shop I went to both told me the exact same diagnosis and that they have both been seeing this a lot with this 2.0 ecoboost engine. There should be a recall on this, not just a service bulletin when it’s a known issue with this engine. Engine replacement should not be happening on this year vehicle and with these low of miles (but just outside of warranty!)
Corrective Action:
Check engine light came on and I brought it in for diagnostic. I was told cylinder misfire and coolant is leaking into cylinder and damaged engine. I was told I need a new engine. I have 71k miles so I am outside of warranty. Both the dealer and independent repair shop I went to both told me the exact same diagnosis and that they have both been seeing this a lot with this 2.0 ecoboost engine. There should be a recall on this, not just a service bulletin when it’s a known issue with this engine. Engine replacement should not be happening on this year vehicle and with these low of miles (but just outside of warranty!)
Additional Notes:
Check engine light came on and I brought it in for diagnostic. I was told cylinder misfire and coolant is leaking into cylinder and damaged engine. I was told I need a new engine. I have 71k miles so I am outside of warranty. Both the dealer and independent repair shop I went to both told me the exact same diagnosis and that they have both been seeing this a lot with this 2.0 ecoboost engine. There should be a recall on this, not just a service bulletin when it’s a known issue with this engine. Engine replacement should not be happening on this year vehicle and with these low of miles (but just outside of warranty!)
Mfg Campaign: 11472995
Recall Date: Jul 8, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belt on the driver's side front keeps getting locked up and won't release. I have to mess with the seat belt height adjuster to get it to work and sometimes it just doesn't which then makes my seat belt alert light and beep go off every few minutes. It's also against the law to go without my seat belt which is definitely an issue. I haven't even had this car for a year and I have not had any accidents nor did the car report I got when I purchased it state that there were any accidents on it.
Corrective Action:
The seat belt on the driver's side front keeps getting locked up and won't release. I have to mess with the seat belt height adjuster to get it to work and sometimes it just doesn't which then makes my seat belt alert light and beep go off every few minutes. It's also against the law to go without my seat belt which is definitely an issue. I haven't even had this car for a year and I have not had any accidents nor did the car report I got when I purchased it state that there were any accidents on it.
Additional Notes:
The seat belt on the driver's side front keeps getting locked up and won't release. I have to mess with the seat belt height adjuster to get it to work and sometimes it just doesn't which then makes my seat belt alert light and beep go off every few minutes. It's also against the law to go without my seat belt which is definitely an issue. I haven't even had this car for a year and I have not had any accidents nor did the car report I got when I purchased it state that there were any accidents on it.
Mfg Campaign: 11472437
Recall Date: Jul 5, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the plastic part that contained the seat belt, was cutting the sides of the seat belt while attempting to latch the seat belt. The failure caused the seat belt to not latch securely. The vehicle was taken to the dealer and the dealer replaced the defective part. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the plastic part that contained the seat belt, was cutting the sides of the seat belt while attempting to latch the seat belt. The failure caused the seat belt to not latch securely. The vehicle was taken to the dealer and the dealer replaced the defective part. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the plastic part that contained the seat belt, was cutting the sides of the seat belt while attempting to latch the seat belt. The failure caused the seat belt to not latch securely. The vehicle was taken to the dealer and the dealer replaced the defective part. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 80,000.
Mfg Campaign: 11470270
Recall Date: Jun 21, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was purchased, she noticed water inside the taillights. The contact notified the salesperson at the dealer and was informed that the taillight did not need to be replaced. The taillight was replaced by an independent mechanic. The contact stated that the failure recurred. The manufacturer was contacted and a complaint was filed. The failure mileage was 71,990.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was purchased, she noticed water inside the taillights. The contact notified the salesperson at the dealer and was informed that the taillight did not need to be replaced. The taillight was replaced by an independent mechanic. The contact stated that the failure recurred. The manufacturer was contacted and a complaint was filed. The failure mileage was 71,990.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was purchased, she noticed water inside the taillights. The contact notified the salesperson at the dealer and was informed that the taillight did not need to be replaced. The taillight was replaced by an independent mechanic. The contact stated that the failure recurred. The manufacturer was contacted and a complaint was filed. The failure mileage was 71,990.
Mfg Campaign: 11469135
Recall Date: Jun 14, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle would momentary drive rough. The check engine warning light illuminated and remained illuminated while driving the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the coolant reservoir was low and coolant had leaked into cylinder #2. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle would momentary drive rough. The check engine warning light illuminated and remained illuminated while driving the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the coolant reservoir was low and coolant had leaked into cylinder #2. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle would momentary drive rough. The check engine warning light illuminated and remained illuminated while driving the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the coolant reservoir was low and coolant had leaked into cylinder #2. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 83,000.
Mfg Campaign: 11467814
Recall Date: Jun 6, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Corrective Action:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Additional Notes:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Mfg Campaign: 11467652
Recall Date: Jun 5, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Corrective Action:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Additional Notes:
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Mfg Campaign: 11467652
Recall Date: Jun 5, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated and noticed blue smoke coming out of the exhaust. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000. The contact took the vehicle to an independent mechanic who diagnosed that there was fluid leaking into the cylinder. The coils, spark plugs, and cylinder #2 were replaced; however, the failure persisted. 5/27/2022-the vehicle was taken back to the independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact called the Ford Customer Relation Center and they said Ford would not do anything for the engine repair; contact was told to contact NHTSA. Contact received letter from law firm regarding lawsuit for "ENGINE DEFECTS SUCH AS COOLANT LEAKING INTO CYLINDER". The contact stated that engine failure was confirmed by the dealer and it was eventually replaced. 5/31/2022 - Car dropped at Klaben Ford for engine replacement - total cost $6,141.57.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated and noticed blue smoke coming out of the exhaust. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000. The contact took the vehicle to an independent mechanic who diagnosed that there was fluid leaking into the cylinder. The coils, spark plugs, and cylinder #2 were replaced; however, the failure persisted. 5/27/2022-the vehicle was taken back to the independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact called the Ford Customer Relation Center and they said Ford would not do anything for the engine repair; contact was told to contact NHTSA. Contact received letter from law firm regarding lawsuit for "ENGINE DEFECTS SUCH AS COOLANT LEAKING INTO CYLINDER". The contact stated that engine failure was confirmed by the dealer and it was eventually replaced. 5/31/2022 - Car dropped at Klaben Ford for engine replacement - total cost $6,141.57.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated and noticed blue smoke coming out of the exhaust. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000. The contact took the vehicle to an independent mechanic who diagnosed that there was fluid leaking into the cylinder. The coils, spark plugs, and cylinder #2 were replaced; however, the failure persisted. 5/27/2022-the vehicle was taken back to the independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact called the Ford Customer Relation Center and they said Ford would not do anything for the engine repair; contact was told to contact NHTSA. Contact received letter from law firm regarding lawsuit for "ENGINE DEFECTS SUCH AS COOLANT LEAKING INTO CYLINDER". The contact stated that engine failure was confirmed by the dealer and it was eventually replaced. 5/31/2022 - Car dropped at Klaben Ford for engine replacement - total cost $6,141.57.
Mfg Campaign: 11466215
Recall Date: May 26, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started vibrating with white smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact pulled off the roadway due to the vehicle running roughly with the vehicle misfiring. The contact turned the vehicle off and upon restart, the vehicle was still running with a vibration coming from the engine. The contact had taken the vehicle to an independent mechanic who diagnosed that coolant was present in the engine cylinders. The mechanic determined that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started vibrating with white smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact pulled off the roadway due to the vehicle running roughly with the vehicle misfiring. The contact turned the vehicle off and upon restart, the vehicle was still running with a vibration coming from the engine. The contact had taken the vehicle to an independent mechanic who diagnosed that coolant was present in the engine cylinders. The mechanic determined that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started vibrating with white smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact pulled off the roadway due to the vehicle running roughly with the vehicle misfiring. The contact turned the vehicle off and upon restart, the vehicle was still running with a vibration coming from the engine. The contact had taken the vehicle to an independent mechanic who diagnosed that coolant was present in the engine cylinders. The mechanic determined that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Mfg Campaign: 11465909
Recall Date: May 24, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Potential Consequences:
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO PURGE VALVES SAFETY RECALL. THE CONSUMERS STATED THE PURGE VALVE IS AN ENVIORNMENTAL CONCERN. THE CONSUMER STATED THE PURGE VALVE WOULD BECOME STUCK OPEN, EFFECTING THE ENGINE, FUEL CONSUMPTION, AND AIR QUALITY.
Corrective Action:
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO PURGE VALVES SAFETY RECALL. THE CONSUMERS STATED THE PURGE VALVE IS AN ENVIORNMENTAL CONCERN. THE CONSUMER STATED THE PURGE VALVE WOULD BECOME STUCK OPEN, EFFECTING THE ENGINE, FUEL CONSUMPTION, AND AIR QUALITY.
Additional Notes:
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO PURGE VALVES SAFETY RECALL. THE CONSUMERS STATED THE PURGE VALVE IS AN ENVIORNMENTAL CONCERN. THE CONSUMER STATED THE PURGE VALVE WOULD BECOME STUCK OPEN, EFFECTING THE ENGINE, FUEL CONSUMPTION, AND AIR QUALITY.
Mfg Campaign: 11464492
Recall Date: May 13, 2022
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the front windshield wipers failed to operate intermittently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V250000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the front windshield wipers failed to operate intermittently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V250000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the front windshield wipers failed to operate intermittently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V250000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11461746
Recall Date: Apr 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine causing misfire and potential for car to overheat if not catch fire. The real issue is this is a KNOWN defect with Ford and to date they have not taken any action. Totally unacceptable!
Corrective Action:
Coolant leaking into engine causing misfire and potential for car to overheat if not catch fire. The real issue is this is a KNOWN defect with Ford and to date they have not taken any action. Totally unacceptable!
Additional Notes:
Coolant leaking into engine causing misfire and potential for car to overheat if not catch fire. The real issue is this is a KNOWN defect with Ford and to date they have not taken any action. Totally unacceptable!
Mfg Campaign: 11461813
Recall Date: Apr 22, 2022
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