Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I took my car in for Ford Recalls to be performed and asked for the tech to check out why my Check engine light came on. Initially they could not find what caused it so they charged me close to $500 to do an in depth investigation and found that I had a crack in my engine that was causing coolant to leak into it. It could not be repaired and I would have to replace the engine. My car only had just over 65,000 miles on it, and unfortunately just over the warranty. So I was charged $7,000 to replace it. When I called the main Ford Customer Service number I was told that this seems to be a common issue with this year and model but there was nothing that I could do about it, short of a recall being issued for the engine problem. I had no other choice but to replace the engine as driving it could leave me stranded somewhere which was not an option. I was without the use of my car for three weeks with no assistance from Ford. The fact that this is a known issue but still was not covered is ridiculous. I previously owned a 1998 Ford Explorer Sport with over 300,000 miles on it and never had an issue with my engine. I believe that since this is a known issue with this Ford year, make and model that there should be recall issued so that consumers are not having to deal with this very expensive inconvenience. Thank you.
Corrective Action:
I took my car in for Ford Recalls to be performed and asked for the tech to check out why my Check engine light came on. Initially they could not find what caused it so they charged me close to $500 to do an in depth investigation and found that I had a crack in my engine that was causing coolant to leak into it. It could not be repaired and I would have to replace the engine. My car only had just over 65,000 miles on it, and unfortunately just over the warranty. So I was charged $7,000 to replace it. When I called the main Ford Customer Service number I was told that this seems to be a common issue with this year and model but there was nothing that I could do about it, short of a recall being issued for the engine problem. I had no other choice but to replace the engine as driving it could leave me stranded somewhere which was not an option. I was without the use of my car for three weeks with no assistance from Ford. The fact that this is a known issue but still was not covered is ridiculous. I previously owned a 1998 Ford Explorer Sport with over 300,000 miles on it and never had an issue with my engine. I believe that since this is a known issue with this Ford year, make and model that there should be recall issued so that consumers are not having to deal with this very expensive inconvenience. Thank you.
Additional Notes:
I took my car in for Ford Recalls to be performed and asked for the tech to check out why my Check engine light came on. Initially they could not find what caused it so they charged me close to $500 to do an in depth investigation and found that I had a crack in my engine that was causing coolant to leak into it. It could not be repaired and I would have to replace the engine. My car only had just over 65,000 miles on it, and unfortunately just over the warranty. So I was charged $7,000 to replace it. When I called the main Ford Customer Service number I was told that this seems to be a common issue with this year and model but there was nothing that I could do about it, short of a recall being issued for the engine problem. I had no other choice but to replace the engine as driving it could leave me stranded somewhere which was not an option. I was without the use of my car for three weeks with no assistance from Ford. The fact that this is a known issue but still was not covered is ridiculous. I previously owned a 1998 Ford Explorer Sport with over 300,000 miles on it and never had an issue with my engine. I believe that since this is a known issue with this Ford year, make and model that there should be recall issued so that consumers are not having to deal with this very expensive inconvenience. Thank you.
Mfg Campaign: 11523804
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the engine cranked up but failed to start. The checking engine warning light was illuminated. The owner replaced the battery, but the failure persisted. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to NHTSA Campaign Number: 18V548000 (Electrical System). The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the engine cranked up but failed to start. The checking engine warning light was illuminated. The owner replaced the battery, but the failure persisted. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to NHTSA Campaign Number: 18V548000 (Electrical System). The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the engine cranked up but failed to start. The checking engine warning light was illuminated. The owner replaced the battery, but the failure persisted. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to NHTSA Campaign Number: 18V548000 (Electrical System). The failure mileage was approximately 117,000.
Mfg Campaign: 11523606
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's daughter owns a 2018 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle needed new spark plugs. The vehicle was repaired; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, white smoke came from the tailpipe, and the contact smelled an abnormal odor. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was towed to the dealer, who informed the contact that the vehicle needed a new engine. The contact related the failure to Technical Service Bulletin: 19-2346 (2.0L EcoBoost: Coolant in Cylinders). The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA Hotline. The failure mileage was 85,000.
Corrective Action:
The contact's daughter owns a 2018 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle needed new spark plugs. The vehicle was repaired; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, white smoke came from the tailpipe, and the contact smelled an abnormal odor. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was towed to the dealer, who informed the contact that the vehicle needed a new engine. The contact related the failure to Technical Service Bulletin: 19-2346 (2.0L EcoBoost: Coolant in Cylinders). The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA Hotline. The failure mileage was 85,000.
Additional Notes:
The contact's daughter owns a 2018 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle needed new spark plugs. The vehicle was repaired; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, white smoke came from the tailpipe, and the contact smelled an abnormal odor. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was towed to the dealer, who informed the contact that the vehicle needed a new engine. The contact related the failure to Technical Service Bulletin: 19-2346 (2.0L EcoBoost: Coolant in Cylinders). The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA Hotline. The failure mileage was 85,000.
Mfg Campaign: 11523297
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Without any warning my car wouldn't go forward when I stopped at a light, no engine light, no warning. It was fine when I left home . I always went to sterns ford for service and oil change. I just took in in less than 2 months ago for a censor to be replaced.
Corrective Action:
Without any warning my car wouldn't go forward when I stopped at a light, no engine light, no warning. It was fine when I left home . I always went to sterns ford for service and oil change. I just took in in less than 2 months ago for a censor to be replaced.
Additional Notes:
Without any warning my car wouldn't go forward when I stopped at a light, no engine light, no warning. It was fine when I left home . I always went to sterns ford for service and oil change. I just took in in less than 2 months ago for a censor to be replaced.
Mfg Campaign: 11522347
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Mfg Campaign: 11522134
Recall Date: May 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.
Mfg Campaign: 11522134
Recall Date: May 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine coolant above temperature message was displayed with an abnormal booming sound coming from the engine compartment before the vehicle stalled. After restarting the vehicle, the check engine light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine coolant above temperature message was displayed with an abnormal booming sound coming from the engine compartment before the vehicle stalled. After restarting the vehicle, the check engine light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine coolant above temperature message was displayed with an abnormal booming sound coming from the engine compartment before the vehicle stalled. After restarting the vehicle, the check engine light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Mfg Campaign: 11521637
Recall Date: May 12, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Mfg Campaign: 11521439
Recall Date: May 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.
Mfg Campaign: 11521439
Recall Date: May 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after refueling, the vehicle was driving very rough. The check engine warning light was illuminated. There was an abnormal sound of fluid in the dashboard. Additionally, the vehicle was idling rough. There was smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine needed to be replaced. The part to repair the vehicle was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after refueling, the vehicle was driving very rough. The check engine warning light was illuminated. There was an abnormal sound of fluid in the dashboard. Additionally, the vehicle was idling rough. There was smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine needed to be replaced. The part to repair the vehicle was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after refueling, the vehicle was driving very rough. The check engine warning light was illuminated. There was an abnormal sound of fluid in the dashboard. Additionally, the vehicle was idling rough. There was smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine needed to be replaced. The part to repair the vehicle was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,000.
Mfg Campaign: 11521105
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Mfg Campaign: 11521054
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/
Mfg Campaign: 11521054
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Mfg Campaign: 11520196
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to the dealer on three separate occasions; however, the dealer could not determine the cause of the failure. The failure persisted and the contact stated that the vehicle failed to start up after refueling. The manufacturer was notified of the failure and referred her to another dealer; the Hammonasset Ford (191 Boston Post Rd, Madison, CT 06443) where the mechanic determined that coolant had leaked into multiple engine cylinders, leading to engine failure. The vehicle remained in dealer possession and was not yet repaired. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to the dealer on three separate occasions; however, the dealer could not determine the cause of the failure. The failure persisted and the contact stated that the vehicle failed to start up after refueling. The manufacturer was notified of the failure and referred her to another dealer; the Hammonasset Ford (191 Boston Post Rd, Madison, CT 06443) where the mechanic determined that coolant had leaked into multiple engine cylinders, leading to engine failure. The vehicle remained in dealer possession and was not yet repaired. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to the dealer on three separate occasions; however, the dealer could not determine the cause of the failure. The failure persisted and the contact stated that the vehicle failed to start up after refueling. The manufacturer was notified of the failure and referred her to another dealer; the Hammonasset Ford (191 Boston Post Rd, Madison, CT 06443) where the mechanic determined that coolant had leaked into multiple engine cylinders, leading to engine failure. The vehicle remained in dealer possession and was not yet repaired. The failure mileage was approximately 90,000.
Mfg Campaign: 11519795
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2018 ford edge sel whose flex plate has cracked. Ford has stated that their edge models between the years 2015-2018 have faulty flex plates, which are prone to cracking and shattering. I noticed a change one day in how the vehicle was running, and the next day heard the rattle coming from the engine. I took it to a shop I trust and with a quick inspection they determined that it was in fact, a broken flex plate. The estimated cost that was was quoted was at minimum $1640.00. I've contacted ford about the issue, which they've acknowledged, but because I'm over the milage for financial support from them, they refused to help me. This has put a massive strain on me due to the fact that the car is my only source of transportation, and beyond that, has caused me a loss financially due to its negative effect on my work.This is a serious issue that ford has publicly acknowledged, but refuses to take responsibility for. It is not only financially straining, but dangerous for anyone whose vehicle is affected by this faulty part. All I want is for the issue to be resolved, be reimbursed for the money I've had to pay out of pocket for the repair due to faulty parts that ford has already acknowledged. I ask that you take this complaint serious and hold the ford motor company accountable for the issues they have caused and acknowledged in these models.
Corrective Action:
I own a 2018 ford edge sel whose flex plate has cracked. Ford has stated that their edge models between the years 2015-2018 have faulty flex plates, which are prone to cracking and shattering. I noticed a change one day in how the vehicle was running, and the next day heard the rattle coming from the engine. I took it to a shop I trust and with a quick inspection they determined that it was in fact, a broken flex plate. The estimated cost that was was quoted was at minimum $1640.00. I've contacted ford about the issue, which they've acknowledged, but because I'm over the milage for financial support from them, they refused to help me. This has put a massive strain on me due to the fact that the car is my only source of transportation, and beyond that, has caused me a loss financially due to its negative effect on my work.This is a serious issue that ford has publicly acknowledged, but refuses to take responsibility for. It is not only financially straining, but dangerous for anyone whose vehicle is affected by this faulty part. All I want is for the issue to be resolved, be reimbursed for the money I've had to pay out of pocket for the repair due to faulty parts that ford has already acknowledged. I ask that you take this complaint serious and hold the ford motor company accountable for the issues they have caused and acknowledged in these models.
Additional Notes:
I own a 2018 ford edge sel whose flex plate has cracked. Ford has stated that their edge models between the years 2015-2018 have faulty flex plates, which are prone to cracking and shattering. I noticed a change one day in how the vehicle was running, and the next day heard the rattle coming from the engine. I took it to a shop I trust and with a quick inspection they determined that it was in fact, a broken flex plate. The estimated cost that was was quoted was at minimum $1640.00. I've contacted ford about the issue, which they've acknowledged, but because I'm over the milage for financial support from them, they refused to help me. This has put a massive strain on me due to the fact that the car is my only source of transportation, and beyond that, has caused me a loss financially due to its negative effect on my work.This is a serious issue that ford has publicly acknowledged, but refuses to take responsibility for. It is not only financially straining, but dangerous for anyone whose vehicle is affected by this faulty part. All I want is for the issue to be resolved, be reimbursed for the money I've had to pay out of pocket for the repair due to faulty parts that ford has already acknowledged. I ask that you take this complaint serious and hold the ford motor company accountable for the issues they have caused and acknowledged in these models.
Mfg Campaign: 11517703
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
4/2/23 the check engine light appeared on the dashboard of this 2018 Ford edge. It started to run rough on a cold start. A sweet smell, and a small amount of white smoke from the tail pipe. After several days of this morning being illuminated, an engine, coolant, overheat warning appeared on the dash. This caused the car to slow considerably. This vehicle was independently assessed at a Ford dealership at which time it was confirmed that there was coolant leaking into the engine, causing the engine to overheat. This is a significant safety hazard, potentially causing an engine failure or car fire. an engine failure or car fire. This causes a significant risk to the operator and passengers inside vehicle, as well as other occupants on the road. Should the engine fail. This car is available for additional independent assessment, if needed.
Corrective Action:
4/2/23 the check engine light appeared on the dashboard of this 2018 Ford edge. It started to run rough on a cold start. A sweet smell, and a small amount of white smoke from the tail pipe. After several days of this morning being illuminated, an engine, coolant, overheat warning appeared on the dash. This caused the car to slow considerably. This vehicle was independently assessed at a Ford dealership at which time it was confirmed that there was coolant leaking into the engine, causing the engine to overheat. This is a significant safety hazard, potentially causing an engine failure or car fire. an engine failure or car fire. This causes a significant risk to the operator and passengers inside vehicle, as well as other occupants on the road. Should the engine fail. This car is available for additional independent assessment, if needed.
Additional Notes:
4/2/23 the check engine light appeared on the dashboard of this 2018 Ford edge. It started to run rough on a cold start. A sweet smell, and a small amount of white smoke from the tail pipe. After several days of this morning being illuminated, an engine, coolant, overheat warning appeared on the dash. This caused the car to slow considerably. This vehicle was independently assessed at a Ford dealership at which time it was confirmed that there was coolant leaking into the engine, causing the engine to overheat. This is a significant safety hazard, potentially causing an engine failure or car fire. an engine failure or car fire. This causes a significant risk to the operator and passengers inside vehicle, as well as other occupants on the road. Should the engine fail. This car is available for additional independent assessment, if needed.
Mfg Campaign: 11517725
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine that Ford has had issues with 2.3 Ecoboost was leaking coolant into the engine causing it to misfire and burnt the turbo up and the engine.
Corrective Action:
The engine that Ford has had issues with 2.3 Ecoboost was leaking coolant into the engine causing it to misfire and burnt the turbo up and the engine.
Additional Notes:
The engine that Ford has had issues with 2.3 Ecoboost was leaking coolant into the engine causing it to misfire and burnt the turbo up and the engine.
Mfg Campaign: 11517508
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Condensation build up in tail lights in which causes other drivers not to visibly see when braking during the day.
Corrective Action:
Condensation build up in tail lights in which causes other drivers not to visibly see when braking during the day.
Additional Notes:
Condensation build up in tail lights in which causes other drivers not to visibly see when braking during the day.
Mfg Campaign: 11517307
Recall Date: Apr 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Mfg Campaign: 11517121
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
Mfg Campaign: 11517121
Recall Date: Apr 14, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury